Mercure Wigan Oak Hotel 3 stars

Customer review rating 4.0/5 1,041 reviews

Mercure Wigan Oak Hotel
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Hotel extras

  • On-site restaurant with a choice of regional dishes

  • Central location, with plenty of nearby transport links

  • Nearby attractions include the DW Stadium and Wigan Pier

  • 8 dedicated meeting rooms accommodating up to 100 guests

  • Easy-access to Wigan North Western station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Wigan Oak Hotel

Orchard Street
Greater Manchester
WN1 3SS
wigan
united kingdom

Tel: +441942826888

Fax: (+44)1942/825800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANCHESTER At 45.06km / 28 miles

  • By train

    WIGAN At 1.61km / 1 miles

GPS :53.54834, -2.626382

Our accommodations

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

The hotel's friendly, professional team make sure dishes are served just the way you like.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 192

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,041 reviews

tripadvisor

TripAdvisor Rating 4.0/5

721 reviews

Customer review rating 4.0/5

Mr H. Friends - 01/04/2020 Confirmed reviews ALL

I didn’t stay due to the current vivid 19 epidemic I am hoping that the stay can be rescheduled at a more safer time

My stay at the Mercure Wigan Oak as always was an enjoyable stay.

Customer review rating 4.0/5

Steve D. Families - 20/03/2020 Confirmed reviews ALL

From the time I stepped into the hotel I had a warm welcome and smile from Ashley as always on reception. The stay as always was comfortable, helpful staff and the whole experience was excellent. Thank you!

well located , but needs an update , clean rooms

Customer review rating 4.0/5

Jeff W. Friends - 19/03/2020 Confirmed reviews ALL

arrived earlier than anticipated and no problem , had a free drink on arrival which was a nice touch. rooms need upgrading but was clean and tidy . breakfast was ok but had better

Dear Jeff, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Good stay

Customer review rating 4.0/5

Stephen Business - 17/03/2020 Confirmed reviews ALL

Quiet and clean

Dear Stephen, We really do appreciate you taking the time to review our hotel. I know that the staff will be delighted to know that their efforts to offer the best service have been recognised and I'd like to thank you for your kind comments. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Allways good

Customer review rating 4.0/5

Short S. Solo - 12/03/2020 Confirmed reviews ALL

Allways good only downside if possible is to put familys together and singles ect as not to be woken.by crying kids or drunken adults but allways a good s.

Dear Andrew, Thank you for your continued support - we really do appreciate this and I was pleased to read that you enjoyed your s. with us again. We do ask that all guests respect the privacy of others, however I am sure you can appreciate this is very difficult to control at all times. I do take on board your comments regarding this. I will be sure to share your comments with our team, who I know will be encouraged to continue offering the best service possible by this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

A mixed bag, mostly bad with a small bit of good.

Customer review rating 4.0/5

Stephanie Friends - 09/03/2020 Confirmed reviews ALL

There was a few issues, and fewer good things. One of my biggest issue was no WiFi in the room, and the lack of help when asking the staff about it. The second being the keys having to be replace every day, as it would get wiped whenever near a phone, which is not practical to keep it always away from a phone when in a bag. The darkness of the room was very off putting. The thinness of the towel meant it did not dry properly, also shows the lack of care. Only getting one tea bag for each, when there was two people staying in the room. The good things are The shower, great pressure and temperature. The bed was comfy The pots of tea at breakfast.

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Well located for a short break.

Customer review rating 4.0/5

H. O. Families - 08/03/2020 Confirmed reviews ALL

We only stayed one night, but the hotel offered everything we needed. We were particularly impressed with the evening meal we had.

Dear Peter, We really do appreciate you taking the time to review our hotel. I know that the staff will be delighted to know that their efforts to offer the best service have been recognised and I'd like to thank you for your kind comments. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Ok stay

Customer review rating 4.0/5

Tony R. Solo - 03/03/2020 Confirmed reviews ALL

Stayed for one night as having a night out with work, friendly staff and room was ok, bed was comfy and there was some mould on the bathroom ceiling, hotel seems a bit dated. Overall was ok for a 1 night stay

Dear Tony, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive constructive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

Good stay

Customer review rating 4.0/5

W Business - 24/02/2020 Confirmed reviews ALL

Happy with my stay bearing in mind the price. Value for money hotel

Dear Wayne, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

Dated and under resourced

Customer review rating 4.0/5

Anonymous Friends - 24/02/2020 Confirmed reviews ALL

Room and hotel very dated, room also very dark and walls paper thin. Batteries in TV remote control didn’t work and were damaged on inspection, informed reception - got one replacement battery but the other never arrived. Lift very noisy. Gave rating a 3 as breakfast was good.

Dear Jayne, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Well located for our needs and a good stay with helpful staff but underwhelming.

Customer review rating 4.0/5

Alan W. Families - 19/02/2020 Confirmed reviews ALL

The staff were very helpful and pleasant. The inside of the hotel looked tired and in need of renovation with the carpets and the general decor. Our room was comfortable but there were things that have been neglected: there was damage to the bathroom door which we reported, The bathroom extraction did not work, the bathroom ceiling had mildew around the edges, there was no toilet brush to enable you to clean should the need arise, the desk lamp in the main room did not work, the room service phone was not connected although it looked as though it just needed plugging in, the noise from the adjoining corridor every time someone traversed the area or open and shut a door was very noticeable and intrusive. The breakfast was more than adequate and very tasty, the breakfast staff were very helpful and attentive. The bar area was good and the prices ok although we did have to wait several minutes to be served even though the bar was very quiet with only a few people using it. The bed was very comfortable and we both slept very well apart from the occasional noise from the corridor. Extending the booking by a further day was very easy and the staff managed to keep us in the same room.

Dear ALAN W., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. We really value guest feedback and I have noted the comments that you raised in respect of your room. I must apologise for this and this is certainly not in keeping with the standards that we want to offer our guests. I have brought this to the attention of my Maintenance Manager and Head Housekeeper. Your comments regarding the staff were very welcome and I thank you for taking the time to share your experience with us. Yours sincerely Nick Jackman General Manager

Great locationb

Customer review rating 4.0/5

Dee Couples - 18/02/2020 Confirmed reviews ALL

Overnight stay, location great, staff efficient and pleasant.

Dear D. Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Great location

Customer review rating 4.0/5

Michael B. Solo - 16/02/2020 Confirmed reviews ALL

Great service and great staff always a pleasure to stay here

Dear Michael, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

OK

Customer review rating 4.0/5

Vic Couples - 15/02/2020 Confirmed reviews ALL

Hotel was fine, service good, bed comfortable BUT room had mould on the wall. Visible signs near the ceiling and very bad hidden behind the desk.

Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I was obviously very concerned to read your comments about your room - this is certainly not in keeping with our normal standards and I can only apologise for this. I have brought this to the attention of my maintenance manager. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Friendly and helpful staff

Customer review rating 4.0/5

Ernie Solo - 14/02/2020 Confirmed reviews ALL

Nice location

Dear ERNIE C., We really do appreciate you taking the time to review our hotel and your kind comments were very welcome. Thank you for choosing our hotel and I hope that we have the opportunity to welcome you back soon. Kind regards Nick Jackman General Manager

Very tired hotel

Customer review rating 4.0/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Not great! The hotel was tired and needs major refurbishment. The corridors are on sensor lights but they come on after you've walked past so effectively you walk in the dark which is actually quite unnerving, the lighting in the bathroom was so poor I could barely see, light bulbs had gone in my room, windows were stuck open in the corridors, I could feel the springs in the bed, the sheets didn't fit properly, I could hear people in other rooms going to the toilet, my bean chilli consisted of a handful of beans but was mainly the left over peppers and onions presumably from the Chicken, Peppers and Onion meal. On a positive note, the staff were very friendly and helpful.

Dear SALLY B., I was extremely disappointed to read your review, but would like to thank you for your constructive comments. I am just sorry that you were left with an bad impression of the hotel and can only apologise for this. Your comments about the staff were very welcome and I will pass this on. Yours sincerely Nick Jackman General Manager

Very dated, not suitable for women travelling on won, unhelpful staff, rooms weren't cleaned properly

Customer review rating 4.0/5

Pete Y. Business - 02/02/2020 Confirmed reviews ALL

The website should state that this hotel is used predominantly by workmen (often groups of them) I am a female working alone so arriving at reception to walk through a group of males was intimidating - then to put on the top floor at the end of the corridor made me feel more vulnerable. I left a bag of opened food next to bin after first night and this was still there when I returned the next day so the room was smelly. The restaurant staff did not have a clue and were most unhelpful - I was told there was only the restaurant menu, then the reception staff said there was a bar lounge menu. when I went into the restaurant they said again they only had one menu yet woman on bar still sat there was a lounge menu. I asked if I could order of the room service menu and eat downstairs as I didn't want to sit in room - I was told even though the food was prepared in same kitchen I would have to eat in my room!!! I will not be returning

Dear Kerry, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and it is obvious, from your comments, that we failed to deliver our normally high standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and I just sorry that you were left with this impression of our hotel. Yours sincerely Nick Jackman General Manager

Good Meal and Average stay.

Customer review rating 4.0/5

C. Solo - 31/01/2020 Confirmed reviews ALL

Stayed two nights. Nice Staff. Very bad sound proofing. Doors banging. Cleaning staff loud in the morning when talking to other guests. Uncomfortable bed (twin pushed together and not well made up) The room was very clean. Bathroom very old and in need of updating. Really enjoyed meal in evening and good value.

Dear C. We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will pass on your comments regarding your meal. Constructive criticism is always welcome so thank you again for sharing your experience with us. Yours sincerely Nick Jackman General Manager

Disappointing

Customer review rating 4.0/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

The staff were very helpful, my room was quiet but smelt of smoke which was a surprise for a non-smoking hotel. The food in the restaurant was OK, but the drinks were very over priced. We used one of the conference rooms and it was very tired, not the right impression for a business meeting. We had pre-booked dinner but this wasn't logged & then we had the issue of sorting out with reception.

Dear Paula, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. We are a completely non-smoking hotel and I can only apologise if your room did smell of smoke. I can assure you that we were only aware that the previous guest had smoked in the room when our room attendant entered the room to clean it. Unfortunately, we did not have sufficient time to thoroughly clean the room before your arrival and could not offer you an alternative room. The other points that you raised have been noted and I thank you for your constructive feedback. Yours sincerely Nick Jackman General Manager

Well located

Customer review rating 4.0/5

Beverley B. Families - 29/01/2020 Confirmed reviews ALL

Very poor experience with your hotel. Staff very very disinterested with little or no customer service skills. The room was quite nice and the bed was very comfortable. However the shower didn’t work. Night porter to serve drinks after party for residents was extremely rude and put out at having to serve drinks - which wasn’t at an ungodly hour, it was straight after the party had finished in your venue so approximately 12am. Many many unhappy customers who had asked, and then begged him to the open the bar - please note that no one was drunk and disorderly. A really rubbish end to what was a good night.

Dear Beverley, Thank you for your review. I was, of course, extremely disappointed to read your comments and can only apologise. I have spoken to the Night porter and he has accepted that his actions were not acceptable and has asked me to apologise on his behalf. I am really sorry for the impression that this must have created for you and the other guests and can assure you that this is certainly not our normal practice of service. Yours sincerely Nick Jackman General Manager
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