Mercure Wigan Oak Hotel 3 stars

Customer review rating 4.0/5 1,021 reviews
Mercure Wigan Oak Hotel
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Hotel extras

  • On-site restaurant with a choice of regional dishes

  • Central location, with plenty of nearby transport links

  • Nearby attractions include the DW Stadium and Wigan Pier

  • 8 dedicated meeting rooms accommodating up to 100 guests

  • Easy-access to Wigan North Western station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Wigan Oak Hotel

Orchard Street
Greater Manchester
WN1 3SS
wigan
united kingdom

Tel: +441942826888

Fax: (+44)1942/825800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANCHESTER At 45.06km / 28 miles

  • By train

    WIGAN At 1.61km / 1 miles

GPS :53.54834, -2.626382

Our accommodations

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

The hotel's friendly, professional team make sure dishes are served just the way you like.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 192

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,021 reviews

tripadvisor

TripAdvisor Rating 4.0/5

718 reviews

Very tired hotel

Customer review rating 4.0/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Not great! The hotel was tired and needs major refurbishment. The corridors are on sensor lights but they come on after you've walked past so effectively you walk in the dark which is actually quite unnerving, the lighting in the bathroom was so poor I could barely see, light bulbs had gone in my room, windows were stuck open in the corridors, I could feel the springs in the bed, the sheets didn't fit properly, I could hear people in other rooms going to the toilet, my bean chilli consisted of a handful of beans but was mainly the left over peppers and onions presumably from the Chicken, Peppers and Onion meal. On a positive note, the staff were very friendly and helpful.

Dear SALLY B., I was extremely disappointed to read your review, but would like to thank you for your constructive comments. I am just sorry that you were left with an bad impression of the hotel and can only apologise for this. Your comments about the staff were very welcome and I will pass this on. Yours sincerely Nick Jackman General Manager

Very dated, not suitable for women travelling on won, unhelpful staff, rooms weren't cleaned properly

Customer review rating 4.0/5

Pete Y. Business - 02/02/2020 Confirmed reviews ALL

The website should state that this hotel is used predominantly by workmen (often groups of them) I am a female working alone so arriving at reception to walk through a group of males was intimidating - then to put on the top floor at the end of the corridor made me feel more vulnerable. I left a bag of opened food next to bin after first night and this was still there when I returned the next day so the room was smelly. The restaurant staff did not have a clue and were most unhelpful - I was told there was only the restaurant menu, then the reception staff said there was a bar lounge menu. when I went into the restaurant they said again they only had one menu yet woman on bar still sat there was a lounge menu. I asked if I could order of the room service menu and eat downstairs as I didn't want to sit in room - I was told even though the food was prepared in same kitchen I would have to eat in my room!!! I will not be returning

Dear Kerry, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and it is obvious, from your comments, that we failed to deliver our normally high standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and I just sorry that you were left with this impression of our hotel. Yours sincerely Nick Jackman General Manager

Good Meal and Average stay.

Customer review rating 4.0/5

C. Solo - 31/01/2020 Confirmed reviews ALL

Stayed two nights. Nice Staff. Very bad sound proofing. Doors banging. Cleaning staff loud in the morning when talking to other guests. Uncomfortable bed (twin pushed together and not well made up) The room was very clean. Bathroom very old and in need of updating. Really enjoyed meal in evening and good value.

Dear C. We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will pass on your comments regarding your meal. Constructive criticism is always welcome so thank you again for sharing your experience with us. Yours sincerely Nick Jackman General Manager

Disappointing

Customer review rating 4.0/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

The staff were very helpful, my room was quiet but smelt of smoke which was a surprise for a non-smoking hotel. The food in the restaurant was OK, but the drinks were very over priced. We used one of the conference rooms and it was very tired, not the right impression for a business meeting. We had pre-booked dinner but this wasn't logged & then we had the issue of sorting out with reception.

Dear Paula, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. We are a completely non-smoking hotel and I can only apologise if your room did smell of smoke. I can assure you that we were only aware that the previous guest had smoked in the room when our room attendant entered the room to clean it. Unfortunately, we did not have sufficient time to thoroughly clean the room before your arrival and could not offer you an alternative room. The other points that you raised have been noted and I thank you for your constructive feedback. Yours sincerely Nick Jackman General Manager

Well located

Customer review rating 4.0/5

Beverley B. Families - 29/01/2020 Confirmed reviews ALL

Very poor experience with your hotel. Staff very very disinterested with little or no customer service skills. The room was quite nice and the bed was very comfortable. However the shower didn’t work. Night porter to serve drinks after party for residents was extremely rude and put out at having to serve drinks - which wasn’t at an ungodly hour, it was straight after the party had finished in your venue so approximately 12am. Many many unhappy customers who had asked, and then begged him to the open the bar - please note that no one was drunk and disorderly. A really rubbish end to what was a good night.

Dear Beverley, Thank you for your review. I was, of course, extremely disappointed to read your comments and can only apologise. I have spoken to the Night porter and he has accepted that his actions were not acceptable and has asked me to apologise on his behalf. I am really sorry for the impression that this must have created for you and the other guests and can assure you that this is certainly not our normal practice of service. Yours sincerely Nick Jackman General Manager

good stay but noisy

Customer review rating 4.0/5

A Couples - 27/01/2020 Confirmed reviews ALL

Rooms dated but comfortable - noisy in corridors especially late at night due to wedding party.

Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to read that your stay was disturbed and have taken steps in preventing this from happening in the future. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back soon. Yours sincerely Nick Jackman General Manager
Customer review rating 4.0/5

P M. Business - 26/01/2020 Confirmed reviews ALL

Double Bed was poor, very uncomfortable and very hard not to roll in the middle. When leaving hotel, massive sleeping bag outside our room door, very smelly. Reported to reception on check out

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Nice hotel although a bit tired

Customer review rating 4.0/5

Liz A. Business - 22/01/2020 Confirmed reviews ALL

The car park doesn’t exactly invite you in but the hotel itself was ok, maybe a bit tired looking. Food in the restaurant was good. My room was nice but the bathroom was a bit dingy and the plug hole of the sink was rusty and the bath panel looked like it was ready to be replaced.

Dear Liz, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive constructive feedback and I will share your comments with our team. We appreciate you taking the time to do this and it certainly helps us to improve the service that we are offering to guests wherever possible I do hope that you will consider our hotel for any future stays and look forward to welcoming you back. Kind regards Nick Jackman General Manager

Good location and very quiet rooms next to roadway

Customer review rating 4.0/5

Dominic F. Solo - 20/01/2020 Confirmed reviews ALL

Pleasant experience.

Dear Dominic, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

Nice welcome, good breakfast tidy, clean room

Customer review rating 4.0/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Clean room, attentive staff, does have a noisy lift shaft, however on most occasions when I visit I am not near it but if I was I would ask to move rooms. Bar Food & Breakfast good although plates at breakfast could be warmer

Dear Bruce, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Pleasant & Homely

Customer review rating 4.0/5

Anned Couples - 02/01/2020 Confirmed reviews ALL

Always a welcoming atmosphere here All staff pleasant &attentive Rooms were kept tidy &clean Nothing too much trouble

Dear Anne, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Clean, Comfortable and Convenient

Customer review rating 4.0/5

D A. Couples - 31/12/2019 Confirmed reviews ALL

The Mercure Hotel, Wigan is a good mid-scale hotel. It is only a few minutes by taxi or a 15 minute walk from Wigan North Western Station. My wife and I stayed between Christmas and the New Year - not the most exciting time in any hotel - but we were warmly welcomed. Check-in ( and check-out) were simplicity itself. Our room was spacious, with an enormous, comfortable bed, a work desk and a spacious bathroom. The shower was great, really exfoliating the skin. My only complaint about the room would be the lack of storage space for clothes. You do have to live out of a suitcase. The breakfast was good with a choice of hot and cold food. We liked the fact that coffee / tea was brought to the table rather than having to queue at a machine. The only reason I haven't scored excellent for the hotel is that we were informed, on arrival, that the restaurant was closed for the duration of our stay and having read some reviews, we were looking forward to eating there. In the event, not knowing Wigan at all and not having a car, we were reduced to eating in Wetherspoons! Hopefully, should we need to visit Wigan again we will be able to enjoy the meals others have made positive comments about.

Dear David, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Clean and welcoming

Customer review rating 4.0/5

Twiney Families - 29/12/2019 Confirmed reviews ALL

Good price, good location

Dear Ian, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

satisfied

Customer review rating 4.0/5

Mrs. B. R. Families - 28/12/2019 Confirmed reviews ALL

The hotel we have stayed many times and is very convenient and good. The breakfast re confirmed to us to never order again.

Dear Brenda, Thank you for taking the time to review your stay with us. I was obviously very disappointed to read your comments regarding Breakfast and can only apologise that you were not satisfied with this. I have spoken to my Head Chef regarding your comments, as this is certainly not the impression that we want our guests to be leaving with. Thank you again for sharing your experience and I hope that you will consider us for your next stay. Yours sincerely Nick Jackman General Manager
Customer review rating 4.0/5

Bevb Couples - 24/12/2019 Confirmed reviews ALL

We've stayed at this hotel previously, so we knew what to expect. The room was ready a half hour early, so that's always a nice bonus. The room was just fine, as expected, as previous, I requested a quiet room so we were well away from the lift. Breakfast was available until 10am which is nice, being on a leisure mini break, so, no rush, I always like that at this hotel (knowing from previous visits) you can request fried eggs which are cooked to order (didn't spot this information on a notice this time). We arrived for breakfast just before 9.30am, but it definitely felt like it was the end of service, there was just us in the dining area and we had a table tucked in an awkward corner where you can hardly pull your chair out due to the awkward angle of the dividing panelling, so my husband sat on an angle to the table. There were just 4 pieces of bacon left for us both, (so just 2 apiece on the all you can eat breakfast) the toast machine was switched off well before we had finished, (maybe we could have been told, "we're ending breakfast service, if you would like anymore toast/anything else, before discovering it had been taken away and was no longer available). Overall we dont take long, we're no trouble, we just take whatever's on offer, we don't complain, we didn't pay a great deal for it, so....... Breakfast was acceptable! But it wasn't as enjoyable as on previous occasions.

Dear Beverley, Thank you for taking the time to review your stay. Whilst I am pleased that overall you enjoyed your stay I was very concerned to read your comments regarding Breakfast. This is certainly not in keeping with the standards that we offer our guests and I can only apologise that you were left feeling disappointed. I have spoken to my Head Chef regarding your comments and hope that you will consider us for your next visit. Yours sincerely Nick Jackman General Manager

Standard.

Customer review rating 4.0/5

Mark L. Solo - 20/12/2019 Confirmed reviews ALL

The hotel is dated. Room is very dark . The whole place could do with freshening up.

Dear Mark Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Yours sincerely Nick Jackman General Manager

Ideal for short stay and a good deal for B & B plus dinner

Customer review rating 4.0/5

M S. Couples - 02/12/2019 Confirmed reviews ALL

Nice welcome on arrival allocated disabled room as requested all facilities were good and accessible excellent dinner, breakfast reasonable staff very friendly.

Dear Mavis, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Very expensive, tatty room

Customer review rating 4.0/5

Ray Solo - 01/12/2019 Confirmed reviews ALL

Check in was fine - room was disgraceful. Bathtub rusting, stank of smoke, bed creaking, toilet seat loose, carpet dirty. For £100/night in WIGAN, this was unacceptable

Dear Ramon, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

Good

Customer review rating 4.0/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Good

Dear Amanda, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Disappointed not as has been in the past

Customer review rating 4.0/5

Hugh D. Couples - 26/11/2019 Confirmed reviews ALL

We have stayed with you many times and always had a good experience so it is with great regret we have to complain about this stay when we arrived lots of people smoking out side reception the front of the hotel’s looked dirty reception was not welcoming but when we got upstairs to our room all good had a nice room and a good night sleep came down for breakfast tables were not laid properly only one young girl on duty who did not know what she was doing still had some fruit to start with no spoon on tables so when we found waitresses took 5mins asked for spoon went up for English breakfast fried eggs wear rock hard and burnt but waitress argued with us that they had just been put out got back to table bacon sausage was cold poor to say the least not helped buy attitude of staff

Dear Hugh Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Yours sincerely Nick Jackman General Manager
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