Novotel Salvador Hangar Aeroporto Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 7,454 reviews

ALLSAFE approved hotel

Novotel Salvador Hangar Aeroporto
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+ 20 Services

Hotel extras

  • Advantage 1

  • No charge for children aged 12 or under staying with their parents

  • Advantage 3

  • Advantage 4

  • New rooms with welcoming atmosphere

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Salvador Hangar Aeroporto

Av Luis Viana Filho 13 223
Sao Cristovao
41500-300 salvador
brazil

Fax: (+55)71/35054301

Check-in from 12h00

Check out up to 12h00

  • By plane

    SALVADOR AIRPORT At 5km / 3 miles

  • By train

    RODOVIARIA At 10km / 6.21 miles

GPS:-12.919942, -38.355031

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365 Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 125

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Novotel Salvador Hangar Aeroporto

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,454 reviews

TripAdvisor Rating 4.0/5

838 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.0/5

Marcelo C. Business - 30/11/2021 Confirmed reviews ALL

Restaurant/room service could not to one single order right in 7 days of my stay

Fire alarm kept going off in the middle of the night

Customer review rating 0.5/5

Pedro F. Business - 08/11/2021 Confirmed reviews ALL

I arrived at the hotel to sleep 4 hours, inbetween connections and didn't manage to sleep 1 hour. The fire alarm kept going off and the night receptionist couldn't turn it off. Ridiculous.

Pedro Tudo Bem Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre estada no Novotel Salvador Hangar Aeroporto. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu, a situação foi pontual e já solucionamos definitivamente. Em sua proxima reserva nos avise, faremos um diferencial em sua hospedadem. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. José Junior Gerente Geral

Boa estadia

Customer review rating 4.5/5

João Families - 07/11/2021 Confirmed reviews ALL

Excelent experiencia

João Tudo Bem Agradecemos os seus comentários no seguimento da sua estada no Novotel Hangar. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Shady pricing scheme and overall bad service

Customer review rating 0.5/5

Leo C. Business - 01/11/2021 Confirmed reviews ALL

As someone who professionally travels every week, I was very surprised by the pricing scheme from Novotel: charging extra for my spouse in the same room, not having breakfast included in the stay and not explicitly mentioning that breakfast was not included. The overall price was not expensive, so I wouldn't have a problem paying for all of this - but the way it was charged makes it more difficult to my company to file expenses and for me to pick the right hotel. Had I known that breakfast was not included and that my spouse would be charged separately, I would have chosen a different hotel. After this experience, I'm not intending to use any Accor hotel ever again, unless I have no other alternative. Also waiting times at reception were quite long.

Sr. Leonardo Tudo Bem Agradecemos os seus comentários no seguimento da sua estada no Novotel Hangar. Foi com atenção que recebemos suas observações, 99% de nossas tarifas incluem o café da manhã, temos algumas tarifas que não, pois varios clinentes não utilizam o serviço e seria injusto cobrar, por isso damos essa opção. Com relação a cobrança da segunda pessoa, mesma situação temos tarifas para uma e duas pessoas, acredito que fez a escolha para uma pessoa. Gostariamos de ter a oportunidade de lhe receber novamente, se retornar a Salvador, peço que reserva diretamente atraves do meu e-mail, assim poderemos conceder uma tarifa especial e resgatar o atendimento. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Great Stay

Customer review rating 5.0/5

Anonymous Couples - 11/09/2021 Confirmed reviews ALL

It is always a great stay, great location, very comfortable, great stuff.

Sr. Cleisson Tudo Bem Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Novotel Salvador Hangar Aeroporto. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente José Júnior Gerente Geral

Business and modern hotel

Customer review rating 4.0/5

P. Couples - 14/08/2021 Confirmed reviews ALL

Good

Dear Francois Pierre Marcel P. We very much appreciate your comments regarding your stay at the Novotel Salvador Hangar Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Jose Junior General Manager

Excelente estadia

Customer review rating 5.0/5

Osvaldino J. Business - 05/08/2021 Confirmed reviews ALL

FORMIDAVEL.

Osvaldino de Castro J. Tudo bem Agradecemos os seus comentários sobre sua estada no Novotel Salvador Hangar Aeroporto. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Unacceptable food

Customer review rating 1.5/5

Anonymous Business - 29/07/2021 Confirmed reviews ALL

The actual room was good, however, when breakfast and dinner or lunch, I would recommend to stop misleading the guests, food is horrible specially at dinner, service is not in staffs priority, very bad, front counter staff sounds like they just came out of the hills without any manners.

Dear Luis Filipe M. Thank you for taking the time to tell us about your experience at the Novotel Salvador Hangar Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely José Júior General Manager

Bad refrigerator, good staff

Customer review rating 3.5/5

Marcelo S. Business - 27/07/2021 Confirmed reviews ALL

Hte refrigerator is bad, not freezing beverages as a place like Salvador need. The replacement of beverages are not well performed as well - two days the Isothonic is not refilled. On the other hand, the staff is very pleasant and attentive.

Sr. Marcelo Marques S. Tudo Bem Agradecemos os seus comentários no sobre da sua estada no Novotel Salvador Hangar. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Obrigado sobre o feedback do frigobar. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Disgraceful, using Covid as an excuse to save money and give poor service

Customer review rating 1.0/5

A D. Business - 12/05/2021 Confirmed reviews ALL

I was cheated, no restaurants open, lied to at time of booking, room service provided a disgusting hamburger and chips with soggy Luke warm chips and nearly liquid burger bread, it was obvious the plate had just been microwaved. Then I could not sign for the food but told I must pay cash, I paid with a 100 real note and was then cheated on the change. I am a frequent visitor to your group, as a tourist and in my business, we stay in Sofitels normally on holiday and Novotel on business. That experience was the last time, you are evidently just cheats. You don’t care about Covid 19, if you did all the alcohol dispensers would not be empty with a sign next to them saying you sell alcohol Gel at reception. You do not care about the environment, if you did you would not sell water in such small single use plastic bottles. You do not care about the customers or service. All you care about is money

Dear Mr H. First of all, I hope you will accept our sincere apologies. We received your feedback and are treating you very carefully. The services that we provide in the Novotel brand are totally directed towards the satisfaction of our customers. With regard to Covid, we strictly follow all security protocols, and the sale of amenits at the reception and to help our customers in case of emergency. As for the quality of the sandwich, we are already taking all the necessary steps regarding the service. I ask for the opportunity to receive you again and be able to show the real quality of the services of our hotel. Let us know when you return to Salvador, I insist on receiving personally. In the certainty that you will have a very special condition in your stay. You can request your reservation directly at this email to which you are receiving this return. Regards José Júnior General manager.

Weekend Nov 15

TripAdvisor rating 5.0/5

gnakanis Couples - 20/11/2019 TripAdvisor review

Best Room Always! Very Clean and and quiet, Food can be bettter but its fine. Location to the ariport is good, but litlle far from Salvador! Parking has a good valet service. Air conditioning woeks very well.

Tudo Bem Agradecemos os seus comentários sobre sua estada no Novotel Salvador Hangar Aeroporto. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Easy

TripAdvisor rating 5.0/5

Kiko M Family - 13/12/2016 TripAdvisor review

A good place to stay because is near the airport and the price of the cab until the hotel is around 10 dollars but the price of the things inside the room are very very expensives they should charge a little less for sure.

Dear Kiko M., We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. Best regards, Marcio Ramalho

Welcoming

TripAdvisor rating 5.0/5

teciaborges Solo travel - 12/04/2016 TripAdvisor review

I like everything, especially the service! My sugestion is that the reception maybe have more persons for a better attendance. I intent come back in another trips. The location is near to the airport and the building installations are excellents.

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