Novotel Salvador Hangar Aeroporto

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Novotel Salvador Hangar Aeroporto 4 stars

Customer review rating (ALL Rating) 4.4/5 951 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Enjoy a hotel in Salvador with pool, sauna and gym

  • No charge for children aged 12 or under staying with their parents

  • 7 modern event rooms with capacity of up to 500 people

  • Pet friendly hotel! (pets up to 33 lbs)

  • 22 minutes by car to Salvador

Hotel location

Novotel Salvador Hangar Aeroporto

Av Luis Viana Filho 13 223, Sao Cristovao
41500-300 SALVADOR
Brazil

Telephone +55 71 3505-4300

Fax +55 71 3505-4301

Contact email

  • By plane

    SALVADOR AIRPORT At 5km / 3 miles

  • By train

    RODOVIARIA At 10km / 6 miles

GPS:-12.919942, -38.355031

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365 Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Salvador Hangar Aeroporto

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  951 reviews

TripAdvisor Rating  4.0/5  891 reviews

A Hotel for business purpose only

Customer review rating 4.0/5

Cjc Business - Confirmed reviews ALL

Overall good and clean hotel - my only complains are about parking (because you are forced to use an external valet parking company) and lack of restaurants at a walking distance.

Dear CARLOS C., We very much appreciate your comments regarding your stay at the Novotel Salvador Hangar Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely José Júnior Gerente Geral

Customer review rating 5.0/5

Ulisses Business - Confirmed reviews ALL

atendeu a todas as expectativas.

Ulisses Tudo Bem Agradecemos os seus comentários sobre sua estada no Novotel Salvador Hangar Aeroporto. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José J. Gerente Geral

Good hotel close to the airport

Customer review rating 4.0/5

Magali Families - Confirmed reviews ALL

We had a good stay at Novotel Hangar. Check-in was smooth and attendant was very friendly and professional. We were with our 2 kids and the room was big enough to accomodate all of us, we didn't feel scrammed in a small place. The hotel offers 24/7 room delivery, which was great. Food was tasty and aplenty (try the club sandwich!). We just faced a little situation when we entered our room as we noticed the shower hadn't be cleaned. There were lots of hair on the floor of the shower. We don't mind to clean one or two but this was way too much. The hotel was very responsive and changed us to another room immediately. No problem there, except that I noticed the hygiene measures were different from the other room. In the first room, despite the hair, everything was clean and under plastic wrap. In the second room, the glass cup in the bathroom and other amenities were not under plastic wrap. Not that I mind but it shows a different level of sanitization/hygiene between rooms (as a former maid myself, I do notice this kind of things :) Nevertheless, staff was professional, place was good and clean (little incident apart). Good breakfast; the woman doing the eggs/tapioca is so lovely. We will return should the opportunity arise.

Dear MAGALI C., We very much appreciate your comments regarding your stay at the Novotel Salvador Hangar Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. José Junior General Manager. Sincerely,

good stay

Customer review rating 3.5/5

Enrique Business - Confirmed reviews ALL

internet was not working. room service was good

Dear Jesus enrique cabello M., We very much appreciate your comments regarding your stay at the Novotel Salvador Hangar Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely José Júnior General Manger

Good stay, problems on receipts

Customer review rating 3.5/5

Andre P. Business - Confirmed reviews ALL

I never received the receipt for the minifridge items, which causes a gap on my expense report to the company. I even called 2x asking for it to be resent but to no avail. I love the hotel for the service and quality it provides, however there is always a problem with the minifridge receipt.

Sr. Andre Agradecemos os seus comentários no seguimento da sua estada no Novotel Salvador Hangar Aeroporto. O sr. Recebeu a nota fiscal? Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

POOR STAFF

Customer review rating 1.0/5

Ahilton Business - Confirmed reviews ALL

RECEPTION EMPLOYEES ARE UNPREPARED. ARROGANT

Dear AHILTON COSTA MARANHAO F., Thank you for taking the time to tell us about your experience at the Novotel Salvador Hangar Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely José Júnior General Manager

Slightly better

Customer review rating 3.0/5

Cornelius L. Business - Confirmed reviews ALL

Better reception process, first time in three years that my information is kept in a databse!

Near the airport - but losing its appeal

Customer review rating 2.5/5

Phil M. Business - Confirmed reviews ALL

Normally stay at this hotel when on business at SSA. However the hotel felt dated and lacked ambience and atmosphere. Worked in the reception bar area, as I do not like working in hotel rooms. Asked to use my complementary drink voucher (after going to the reception to ask as no one works in the bar area even though you have a full bar there!) and requested a red wine. I was told that i must go to the restaurant on the first floor to order. That would have meant I would need to leave my computer and work alone and do that. In the end, the receptionist said she will arrange. 15 minutes later a girl came down with white wine. I told her I requested red wine. She returned another 15 minutes later with only red wine as a choice. I declined as the brand was awful. I requested a Capriroska instead. When that came down it was the worst one I have ever tasted so I left it! If you have an area there for people to work and an opportunity to make money, then do so. You could serve tea and coffee and light snacks and make money!

Poor servides

Customer review rating 1.5/5

Vinicius Business - Confirmed reviews ALL

They cherged me twice the same dinner (although on of the tickets had no signed of myself). Also the room cleanning is not that good. I am trying to ask for reibursement but the contact number does not work at all

Good Stay

TripAdvisor rating 5.0/5

Samudra_G Business - TripAdvisor review

Excellent facility very near to the Airport. If you have work outside the city then this hotel is the best as you do not need to negotiate the city traffic. Also, the staff are very helpful. The breakfast and restaurant was also good.

Customer review rating 2.0/5

Marcelo C. Business - Confirmed reviews ALL

Restaurant/room service could not to one single order right in 7 days of my stay

Marcelo Thank you for taking the time to tell us about your experience at the Novotel Salvador Hangar Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely José Júnior Gerente Geral

Fire alarm kept going off in the middle of the night

Customer review rating 0.5/5

Pedro F. Business - Confirmed reviews ALL

I arrived at the hotel to sleep 4 hours, inbetween connections and didn't manage to sleep 1 hour. The fire alarm kept going off and the night receptionist couldn't turn it off. Ridiculous.

Pedro Tudo Bem Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre estada no Novotel Salvador Hangar Aeroporto. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu, a situação foi pontual e já solucionamos definitivamente. Em sua proxima reserva nos avise, faremos um diferencial em sua hospedadem. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. José Junior Gerente Geral

Boa estadia

Customer review rating 4.5/5

João Families - Confirmed reviews ALL

Excelent experiencia

João Tudo Bem Agradecemos os seus comentários no seguimento da sua estada no Novotel Hangar. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Shady pricing scheme and overall bad service

Customer review rating 0.5/5

Leo C. Business - Confirmed reviews ALL

As someone who professionally travels every week, I was very surprised by the pricing scheme from Novotel: charging extra for my spouse in the same room, not having breakfast included in the stay and not explicitly mentioning that breakfast was not included. The overall price was not expensive, so I wouldn't have a problem paying for all of this - but the way it was charged makes it more difficult to my company to file expenses and for me to pick the right hotel. Had I known that breakfast was not included and that my spouse would be charged separately, I would have chosen a different hotel. After this experience, I'm not intending to use any Accor hotel ever again, unless I have no other alternative. Also waiting times at reception were quite long.

Sr. Leonardo Tudo Bem Agradecemos os seus comentários no seguimento da sua estada no Novotel Hangar. Foi com atenção que recebemos suas observações, 99% de nossas tarifas incluem o café da manhã, temos algumas tarifas que não, pois varios clinentes não utilizam o serviço e seria injusto cobrar, por isso damos essa opção. Com relação a cobrança da segunda pessoa, mesma situação temos tarifas para uma e duas pessoas, acredito que fez a escolha para uma pessoa. Gostariamos de ter a oportunidade de lhe receber novamente, se retornar a Salvador, peço que reserva diretamente atraves do meu e-mail, assim poderemos conceder uma tarifa especial e resgatar o atendimento. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Great Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It is always a great stay, great location, very comfortable, great stuff.

Sr. Cleisson Tudo Bem Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Novotel Salvador Hangar Aeroporto. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente José Júnior Gerente Geral

Weekend Nov 15

TripAdvisor rating 5.0/5

gnakanis Couples - TripAdvisor review

Best Room Always! Very Clean and and quiet, Food can be bettter but its fine. Location to the ariport is good, but litlle far from Salvador! Parking has a good valet service. Air conditioning woeks very well.

Tudo Bem Agradecemos os seus comentários sobre sua estada no Novotel Salvador Hangar Aeroporto. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. José Júnior Gerente Geral

Easy

TripAdvisor rating 5.0/5

Kiko M Families - TripAdvisor review

A good place to stay because is near the airport and the price of the cab until the hotel is around 10 dollars but the price of the things inside the room are very very expensives they should charge a little less for sure.

Dear Kiko M., We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. Best regards, Marcio Ramalho

Welcoming

TripAdvisor rating 5.0/5

teciaborges Solo travel - TripAdvisor review

I like everything, especially the service! My sugestion is that the reception maybe have more persons for a better attendance. I intent come back in another trips. The location is near to the airport and the building installations are excellents.

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