Veranda High Resort Chiang Mai - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 826 reviews

Veranda High Resort Chiang Mai - MGallery - Image 1
Veranda High Resort Chiang Mai - MGallery - Image 2
Veranda High Resort Chiang Mai - MGallery - Image 3
Veranda High Resort Chiang Mai - MGallery - Image 4

Description

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Veranda High Resort Chiang Mai - MGallery

192 Moo2 Banpong Hangdong
50230 CHIANG MAI
Thailand

GPS:18.743035, 98.891324

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE HIGHER ROOM

The Higher Room restaurant is set high above the resort where you can feel the hug of the mountains. Indoor or al fresco dining as you sample international cuisine and fine old and new world wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  826 reviews

TripAdvisor Rating  4.5/5  1,406 reviews

Certificate of excellence 2024

Beautiful hotel

Customer review rating 3.0/5

Sébastien H. D. F. Couples - Confirmed reviews ALL

My second stay in your property. Wonderful staff and beautiful resort. However I think the room have seriously aged (the bathtub really shows signs of age), there is only one hook in the shower and nothing in the bathroom itself, where are we supposed to hang or dry our towels? Your in room tea selection is from a cheap brand

Dear Khun Sebastien Andrea Antoine Marie, Thank you very much for your visited and sharing some valued feedback after recent stay with us. We are delighted to receive such a glowing review rating and very much appreciate your suggestion in term of room facility issued, I definitely discuss with department concern for further improvement. Thank you very much again for sharing your experience and we hope to have an opportunity to welcome you back again in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager

OK but no more than that.

Customer review rating 2.5/5

Rupert B. Couples - Confirmed reviews ALL

Room fine, but overall the hotel was lacking in atmosphere; one felt it could do with some TLC and the staff did not come across as motivated or willing except for one manager on the Front Desk. But to ask for a map of the city and be told that there aren’t any, with no suggestions - very poor.

Dear Khun Rupert Sylvester B., Thank you for taking the time to tell us about your experience at the Veranda High Resort Chiang Mai - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Aphichash Srimouang Executive Assistant Manager

Good stay, good environment

Customer review rating 5.0/5

Fei Couples - Confirmed reviews ALL

Everything is excellent. But the only minor problem is the bath tube water shut is not working and I cannot enjoy the bath.

Dear Khun Fei W., We very much appreciate your comments regarding your stay at the Veranda High Resort Chiang Mai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Aphichash Srimouang Executive Assistant Manager

Stunning view and very peaceful.

TripAdvisor rating 4.0/5

paewjames TripAdvisor review

I really enjoyed my stay at the Veranda Chiang Mai from January 15th to 18th. The hotel staff were particularly impressive. They were professional, attentive, and clearly provided service with heart. Even though I arrived very late at night, I received a warm welcome from the front desk staff. I especially want to commend N'MeiLi at the front desk; she truly understood how to treat guests and provided exceptional service. While my stay was overall positive, there are a couple of areas where the hotel could improve. Many of the 4- and 5-star hotels I've stayed in provide in-room coffee machines, which I missed at the Veranda. Additionally, the breakfast selection could have been more varied.

Dear Khun Paewjames, Thank you very much for your very nice feedback after stay at Veranda High Resort Chiangmai - MGallery. It is always a pleasure to receive positive feedback from our valued guest. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Kind regards, Aphichash Srimouang Executive Assistant Manager

Exceptional service

Customer review rating 4.5/5

J. J. Couples - Confirmed reviews ALL

I stayed there three days and was highly satisfied with the service and facility. Only thing to improve was that there was no coffee (only tea) in the room.

Dear Khun Judy Joohee J., Thank you very much for your visited and sharing very nice feedback after recent stay with us. We are delighted to receive such a glowing review rating and very much appreciate your suggestion in term of more coffee items in the room, I definitely discuss with department concern for further improvement. Thank you very much again for sharing your experience and we hope to have an opportunity to welcome you back again in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 506 reviews 6.6/10 Location
  • 791 reviews 8.2/10 Room
  • 852 reviews 8.6/10 Service
  • 8 reviews 6.3/10 WiFi
  • 415 reviews 7.9/10 Vibe
  • 370 reviews 8.8/10 Comfort
  • 270 reviews 8/10 Breakfast
  • 201 reviews 6.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Chiang Mai