Mercure Hotel Kaiserhof Frankfurt City Center

Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.4/5 267 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Right in the heart of the European financial capital Frankfurt am Main

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen




  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS:50.10827, 8.667662

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  267 reviews

TripAdvisor Rating  4.0/5  435 reviews

Worst experience ever

TripAdvisor rating 1.0/5

Sarah M Friends getaway - TripAdvisor review

I was really disapointed by the staff at the front desk,so rude and not approchable at all.I booked a room with 2 separated beds and unfortunately didnt get what I booked and got surprised when I entered the room as nothing looks like the pictures posted on booking.I tried my best to sort out the problem and change the room but the staff at the reception couldn't do much about it as she was telling me all the rooms were occupied and asked for higher floor and 2separated beds nothing was done,went to the room for the forth time after trying and got surprised that the AC was not working,and the phone as well then I was obliged to get back to the same lady as I didnt have other options;she finally gave me other room up and they took whatever they had in the new room (condiments,complimentary water,capsules and slippers)while I was waiting for them to find a solution. When It comes to room service there was literally no service you have to call them many times to make it up and when you come back you find out that only trash bins were emptied and nothing replenishiment and no bed sheets and towels changing for 4nights stay although my several requests .thats was so awful,worst hotel experience ever.I felt like someone was offering me the service for free and I have to beg for the minimum that Im supposed to get.


Customer review rating 5.0/5

Andre K. Business - Confirmed reviews ALL

Very enjoyable stay / all conveniences stores /shops nearby. Very helpful staff, excellent housekeeping.

Hidden gem

TripAdvisor rating 5.0/5

koen_vm1 TripAdvisor review

The Kaisershof Mercure is situated in the rather rough Bahnhofsviertel near Frankfurt Main Station, but as soon as you walk through the door all that is forgotten: friendly staff, quiet and functional rooms, a good bar, a wonderful breakfast.


TripAdvisor rating 4.0/5

Jacques P Solo travel - TripAdvisor review

Nice hotel not far away from the main train station, indeed district a bit dodgy but very practical. Modern design, safe, and well furbished rooms. Hotel is fine ofr a short stay with connection to trains. Metro station and tramway are very near as well.

Good stay good connection

TripAdvisor rating 4.0/5

jpnarakkat Business - TripAdvisor review

A good place to stay for business people like us. Need a restaurant and place to eat. I think this one is right in city and also close to railway station. However, there are dark areas close by and it is difficult to walk alone in the night

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Other web-users rate our hotel

  • 402 reviews 7.9/10 Location
  • 453 reviews 6.5/10 Room
  • 346 reviews 8.3/10 Service
  • 18 reviews 6.1/10 WiFi
  • 218 reviews 9.2/10 Breakfast
  • 211 reviews 4.6/10 Cleanliness
  • 81 reviews 8.5/10 Vibe
  • 15 reviews 2.7/10 Bar

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