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Grand Mercure Phuket Patong 5 stars

Customer review rating 4.4/5 5,501 reviews

ALLSAFE approved hotel

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Grand Mercure Phuket Patong
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+ 27 Services

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • GolfPaying
  • TennisPaying
  • Beach and water sportsPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150 phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Non contractual photo

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Non contractual photo

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,501 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,591 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

Montheejutha S. Couples - 05/04/2021 Confirmed reviews ALL

Good service and convenience. I love aroma in the room. Not right on the beach but not far by walking. ABF is good, variety and delicious.

Dear Khun Montheejutha S., Thank you very much for your comments! We are glad to hear you enjoyed jasmine rice scent in room, breakfast, convenient location and warm service by our dedicated team. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good stay

Customer review rating 3.5/5

Kritapong Families - 04/04/2021 Confirmed reviews ALL

Ok but a bit far from 7-11 and beach

Dear Khun Kritapong, Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Most Spectacular Hotel inPatong Phuket with Great services

Customer review rating 5.0/5

Bhatchanawansethabhat Families - 31/03/2021 Confirmed reviews ALL

We got. Upgrade to stay at a fabulous Pool Villa with the magnificent decorations great atmostphere ,Great Services here from front desk we've got warm welcome from K. Gift &K. Da ,K. Fon,Delicious Breakfast with great care fromK. Kai restaurant manager and the staff, lovely bakery shop, Good service from K. Ying &other staff for the housekeeper ,Therefore We've got a very happy stay &will definitely beback in the near future

Dear Khun Bhatchanawan S., Thousand thanks for this amazing review! You have made our day a very special one thanks to all your words of praise and please rest assured that we will pass on your compliments to K.Gift, K.Da, K.Fon, K.Kai, K.Ying and the rest of the team! Thank you again and we are looking forward to welcoming you back here soon! With Grand Regards, Guest relations team

Well located close to my job site

Customer review rating 5.0/5

Surasak S. Business - 26/03/2021 Confirmed reviews ALL

The room is clean and very comfortable and good service

Dear Khun Surasak S., Thank you very much for your comments! We are glad to hear you satisfied with cleanliness and comfort of the room & impressed by our staff service! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Best location, great hotel

Customer review rating 4.5/5

Watcharaphon D. Families - 25/03/2021 Confirmed reviews ALL

The hotel is quite big so the breakfast variety is great, bakery is yummy, I can have it everyday. The villa itself is a bit isolate but really compact size. Overall good experience

Dear Khun Watcharaphon D. , Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We are delighted to hear you satisfied with our breakfast and bakery. We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Nice stay, good services, helpful staff but...not for Platinum accor member

Customer review rating 4.0/5

Ruangsak R. Business - 18/03/2021 Confirmed reviews ALL

Actually this hotel is located at good location in Patong. But now is under COVID-19 situation, so all shops around are closed. Check-in was effective and fast. Staff was helpful and willing to help the guests in all issue. My room was upgrade to a pool access room, good for relax and enjoy swimming. Room is a bit small but it is ok for 1-2 guests. Restaurant is just ok for dinner, not many choice for foods but breakfast buffet is good but taste is so so. They prepare most of foods for Thai but the taste is just so so (can eat but not delicious. For Accor platinum member is a bit disappointed because hotel didn’t provide all benefits such as a lounge for afternoon tea and evening time, (no place to work during stay) no free soft drinks in minibar, no greeting/ welcome card, no free laundry 1 set, .... For welcome greeting, Ibis hotel do it better than 5 star hotel, a bit shame on this. Before stay, some member said this hotel is good to enjoy for platinum member with all benefits but I don’t totally agree.

Dear Khun Ruangsak R, Thank you very much for choosing our property and sharing your stay experience with us! We are pleased to hear you were satisfied with the location of our property and enjoyed attentiveness of our staff. Yet, we are really sorry that you had disappointed with some lacking benefits. Please rest assured that we are taking the appropriate measures to address the problem and we will definitely do our best to maintain our standard as much as we can during COVID19 situation. Thank you again for your kind support. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Guest relations team

Good stay

Customer review rating 5.0/5

Sudruedee Families - 17/03/2021 Confirmed reviews ALL

Great room,Staffs are very nice and friendly.

Dear Khun Sudruedee, Thank you very much for your comments! We are glad to hear you enjoyed the room and friendliness of our staff. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

good stay

Customer review rating 4.0/5

จ. Families - 12/03/2021 Confirmed reviews ALL

clean, the staff lovely and stay again

Dear Khun จ., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Perfect stay

Customer review rating 5.0/5

Nirat Friends - 08/03/2021 Confirmed reviews ALL

Good place Good food and Good service

Dear Khun Nirat, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are glad to receive your compliments on our tasty food and towards our staff members, especially Khun Ward! Hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Good Stay and Excelent Service

Customer review rating 5.0/5

Donbangkok Friends - 24/02/2021 Confirmed reviews ALL

This is the one of the best hotel at Patong area sofar. The room is very nice for good sleep, tidy, quiet. The food is very delicious. Excellent service from all staff. Thank to Top Management and all staff for the warm welcome. I will come back again soon.

Dear Khun Donbangkok, Thank you very much for taking the time to share your wonderful experience with us. It is always a pleasure to hear a positive sentiment from our guests and we are grateful for your generous praise specially coming from a valued loyal guest. We hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Great room, superb services!

TripAdvisor rating 5.0/5

skorkiat 22/02/2021 TripAdvisor review

Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.

Dear korkiats2020, Thank you very much for your amazing review! We are delighted to her you enjoyed your stay in one of our Pool Villa and impressed by warm hospitality of team, especially Khun Ju. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team

Service is the best.

Customer review rating 5.0/5

Suphaphon S. Families - 12/01/2021 Confirmed reviews ALL

Service is the best.

Dear Khun Suphaphon S., Thank you very much for your comments! We are delighted to hear you were impressed by our attentive service. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Good stay

Customer review rating 5.0/5

Bundit A. Business - 11/01/2021 Confirmed reviews ALL

Excellent for room , food and service with low cost.

Dear Khun Bundit A., Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that our room, food and the service from our team members fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Apple

Fabulous stay

Customer review rating 5.0/5

Sutinee Couples - 11/01/2021 Confirmed reviews ALL

Food is very delicious. All staffs are very friendly and kind.

Dear Khun sutinee, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are happy to know that you enjoyed our food taste and warm service of our staff. Looking forward to having the opportunity to be able to host you again in the near future! Sincerely, Apple

Good stay

Customer review rating 4.5/5

Gg Couples - 11/01/2021 Confirmed reviews ALL

I really like to stay there, room is so nice, bed is so comfy and good pool

Dear GG, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are delighted to note your satisfaction on our pool and comfortable bed. Thank you once again for choosing Grand Mercure and see you again in Phuket very soon! with Grand regards, Apple

Good stay

Customer review rating 4.0/5

Anthony Couples - 06/01/2021 Confirmed reviews ALL

Stayed during Covid19 period. The hotel was very quiet and I was upgraded to a pool access room. The hotel appears to have been renovated in recent years, so is in good condition. The bed was comfortable and the room furnishings were reasonable, however, there was a problem with the water. The pressure was too low and the water had a brown discoloration sometimes. Also, the drains in the bathroom had a bad smell. On a positive note, the Buffet breakfast was very good and the hotel staff were very friendly and efficient. The Ryn spa is excellent. one of the best massages I have had in 20years of living in Thailand.

Dear Anthony, Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with the hotel and room condition and enjoyed Ryn Spa the most, the breakfast and also staff hospitality. Yet, we are really sorry that you had some difficulties with water and drainage issue, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope you will give us a second chance and visit us again the future. with Grand regards, Apple

Good stay

Customer review rating 5.0/5

Anonymous Couples - 06/01/2021 Confirmed reviews ALL

The staff is friendly and helpful. Room is very clean. A lot of Facilities

Dear Valued guest, Many thanks for wonderful review of our property. We are delighted to note your satisfaction and will thank our team for their dedication service. Thank you once again for choosing Grand Mercure and see you again in Phuket. Sincerely, Guest Relations team

Very Good Staff

Customer review rating 5.0/5

Pornpan V. Friends - 03/01/2021 Confirmed reviews ALL

All staff ate very kind and always smile, service mind very good. Room is so clean and beautiful. Breakfast buffet very delicious and variety.

Dear Khun Pornpan V., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with attentive service, room cleanliness and also nice breakfast. Thank you once again for your support, we are all looking forward to welcoming you back in a near future! Sincerely, Guest Relations team

Good stay excellent breakfast

Customer review rating 5.0/5

Anonymous Families - 23/12/2020 Confirmed reviews ALL

Hotel located in the center of Patong beach, excellent breakfast. Extremely recommended!!

Dear Valued guest, Thank you very much for choosing our property and recommending us. We are glad to hear you had a great time with us and enjoyed the breakfast and convenient location! We hope to have the chance welcoming you back here soon. Sincerely, Apple

Good stay despite Covid situation in town

Customer review rating 4.5/5

Dominique G. Couples - 11/12/2020 Confirmed reviews ALL

Well appointed great services aside a little issue one morning where the hotel music was put on at 4:00 am and heard everywhere but that’s was a little mistake compared to the great hospitality and service - I was very happy overall

Dear Dominique G., Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us We are pleased to hear you enjoyed the services and hospitality of our team members. Yet, we are really sorry about the noise issue you have had to go through and we can ensure you that all necessary actions have already been taken. We look forward to another chance to serve you. with Grand regards, Apple

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