Grand Mercure Phuket Patong 5 stars

Customer review rating 4.4/5 5,536 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Grand Mercure Phuket Patong
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+ 14 Services

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Services for children
  • Golf Paying
  • Tennis Paying
  • Beach and water sports Paying
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150 phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

CRAFT

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BOUNCE

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,536 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,599 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good service

Customer review rating 4.5/5

Rewat Families - 25/04/2021 Confirmed reviews ALL

High standard of service mind

Dear Khun Rewat, Thank you very much for your comments! We are glad to hear you had a great time at the property and satisfied with our heart warm service. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good stay

Customer review rating 5.0/5

Masashi H. Families - 22/04/2021 Confirmed reviews ALL

Breakfast is very nice because there are many options.

Dear Mr. Masashi H., Thank you very much for choosing our property and for sharing such a wonderful review. We are delighted to learn that you had a great time with us and enjoy quality of our breakfast. We look forward to having the opportunity to be able to host you again in the near future! Sincerely, Guest relations team

Nice place

Customer review rating 3.5/5

Thanwaran Families - 20/04/2021 Confirmed reviews ALL

nice service

Dear Khun Thanwaran, Thank you very much for your comments! We are glad to hear you were impressed by warm service of our staff. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team
Customer review rating 3.0/5

Anonymous Couples - 20/04/2021 Confirmed reviews ALL

Room clean, last day (cleaning staff) didn’t cleaned all room, just few things. Outside of the room, lifts...many insects died and flying, nobody cleaned in all night+morning. Balcony a lot of ants. Lobby staff didn’t helped us for find or book a taxi. For 5 star hotels should be perfect. Lunch menu very poor and takes long time to cook.

Dear Valued guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Guest relations team

Highly recommended

Customer review rating 4.5/5

Anthony Couples - 17/04/2021 Confirmed reviews ALL

My second stay at this hotel and did not disappoint. Nice room, comfortable bed, good service and friendly staff. Good pool and good but small gym. Good quality buffet BREAKFAST.

Dear Mr.Anthony, We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Great place

Customer review rating 4.5/5

Peeraporn Families - 17/04/2021 Confirmed reviews ALL

Nice room which good location

Dear Khun Peeraporn, Thank you very much for your comments! We are glad to hear you satisfied with our room and convenient location. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good service

Customer review rating 5.0/5

Kanpirom​ K. Couples - 11/04/2021 Confirmed reviews ALL

All staffs are very good service minded, food tastes good and reasonable price. the hotel is in a great location.

Dear Khun Kanpirom K., Thank you very much for sharing your wonderful review with us! We are glad to receive your compliments on good location, our tasty food and towards our staff members, especially Batty! We hope to have the chance welcoming you back here soon! Sincerely, Guest relation team

Good located and good foods

Customer review rating 5.0/5

Pilantha W. Families - 07/04/2021 Confirmed reviews ALL

very comfortable time , get warm welcome from all staffs and kind , good foods and service , i will back again soon.

Dear Khun Pilantha W., Thank you very much for such a wonderful review. We are delighted to see you enjoyed good food and attentive service by our team. Hopefully we will see you again soonest. Sincerely, Guest relation team

Good stay

Customer review rating 4.5/5

Montheejutha S. Couples - 05/04/2021 Confirmed reviews ALL

Good service and convenience. I love aroma in the room. Not right on the beach but not far by walking. ABF is good, variety and delicious.

Dear Khun Montheejutha S., Thank you very much for your comments! We are glad to hear you enjoyed jasmine rice scent in room, breakfast, convenient location and warm service by our dedicated team. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good stay

Customer review rating 3.5/5

Kritapong Families - 04/04/2021 Confirmed reviews ALL

Ok but a bit far from 7-11 and beach

Dear Khun Kritapong, Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Most Spectacular Hotel inPatong Phuket with Great services

Customer review rating 5.0/5

Bhatchanawansethabhat Families - 31/03/2021 Confirmed reviews ALL

We got. Upgrade to stay at a fabulous Pool Villa with the magnificent decorations great atmostphere ,Great Services here from front desk we've got warm welcome from K. Gift &K. Da ,K. Fon,Delicious Breakfast with great care fromK. Kai restaurant manager and the staff, lovely bakery shop, Good service from K. Ying &other staff for the housekeeper ,Therefore We've got a very happy stay &will definitely beback in the near future

Dear Khun Bhatchanawan S., Thousand thanks for this amazing review! You have made our day a very special one thanks to all your words of praise and please rest assured that we will pass on your compliments to K.Gift, K.Da, K.Fon, K.Kai, K.Ying and the rest of the team! Thank you again and we are looking forward to welcoming you back here soon! With Grand Regards, Guest relations team

Well located close to my job site

Customer review rating 5.0/5

Surasak S. Business - 26/03/2021 Confirmed reviews ALL

The room is clean and very comfortable and good service

Dear Khun Surasak S., Thank you very much for your comments! We are glad to hear you satisfied with cleanliness and comfort of the room & impressed by our staff service! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Best location, great hotel

Customer review rating 4.5/5

Watcharaphon D. Families - 25/03/2021 Confirmed reviews ALL

The hotel is quite big so the breakfast variety is great, bakery is yummy, I can have it everyday. The villa itself is a bit isolate but really compact size. Overall good experience

Dear Khun Watcharaphon D. , Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We are delighted to hear you satisfied with our breakfast and bakery. We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Nice stay, good services, helpful staff but...not for Platinum accor member

Customer review rating 4.0/5

Ruangsak R. Business - 18/03/2021 Confirmed reviews ALL

Actually this hotel is located at good location in Patong. But now is under COVID-19 situation, so all shops around are closed. Check-in was effective and fast. Staff was helpful and willing to help the guests in all issue. My room was upgrade to a pool access room, good for relax and enjoy swimming. Room is a bit small but it is ok for 1-2 guests. Restaurant is just ok for dinner, not many choice for foods but breakfast buffet is good but taste is so so. They prepare most of foods for Thai but the taste is just so so (can eat but not delicious. For Accor platinum member is a bit disappointed because hotel didn’t provide all benefits such as a lounge for afternoon tea and evening time, (no place to work during stay) no free soft drinks in minibar, no greeting/ welcome card, no free laundry 1 set, .... For welcome greeting, Ibis hotel do it better than 5 star hotel, a bit shame on this. Before stay, some member said this hotel is good to enjoy for platinum member with all benefits but I don’t totally agree.

Dear Khun Ruangsak R, Thank you very much for choosing our property and sharing your stay experience with us! We are pleased to hear you were satisfied with the location of our property and enjoyed attentiveness of our staff. Yet, we are really sorry that you had disappointed with some lacking benefits. Please rest assured that we are taking the appropriate measures to address the problem and we will definitely do our best to maintain our standard as much as we can during COVID19 situation. Thank you again for your kind support. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Guest relations team

Great room, superb services!

TripAdvisor rating 5.0/5

skorkiat 22/02/2021 TripAdvisor review

Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.

Dear korkiats2020, Thank you very much for your amazing review! We are delighted to her you enjoyed your stay in one of our Pool Villa and impressed by warm hospitality of team, especially Khun Ju. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team

Great hospitality

TripAdvisor rating 5.0/5

Ausgust22 20/11/2020 TripAdvisor review

Thank you to Khun Nat (fom) and the team for your great hospitality. I got a very warm welcome and lovely smile from everyone at reception, If I return to Phuket again, I will select your hotel for sure!

Dear Ausgust22, We thank you so much for this wonderful review of our property! It gives us immense pleasure knowing that you enjoyed warm hospitality of Front Office team, especially Khun Nat. We are looking forward to welcome you back again for another memorable holiday. with Grand regards, Apple

Great hotel

TripAdvisor rating 5.0/5

Sheeva2020 28/02/2020 TripAdvisor review

Big rooms nicely furnished, always clean, excellent breakfast, nice and helpful staff. Location is perfect, it is within walking distance to the beach (5 min) but it is possible to use shuttle to the beach arranged by hotel. Opposite the hotel there is great night food market. I really liked our stay and I hope that I will come back!

Dear Sheeva2020, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a spacious and clean room along with breakfast, professional service and convenient location. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Apple

Excellent - peaceful hotel near beach & nightlife

TripAdvisor rating 5.0/5

alan007Australia 16/02/2020 TripAdvisor review

The Grand Mercure Phuket Patong has a peaceful setting around the pool and inviting lounge/reception area. The pool swim-up rooms are particularly nice as you can laze on your private deck and just slide into the pool. The breakfast/dining area around the pool is very relaxing, the food is very good and the staff particularly friendly. The hotel is 10 minute walk to the beach and nightlife. I would certainly stay at the Grand Mercure again on my next visit.

Daer alan007Australia, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service, a convenient location and also a nice bar area. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. with Grand regards, Apple

Nice hotel room a little small

TripAdvisor rating 4.0/5

arentzepis 25/01/2020 TripAdvisor review

Excellent location close to beach and shopping precinct. Found our room quite small for a pool side room and bed was very soft which made it uncomfortable. Had ants in our bathroom and complained to staff twice but no action was taken which was disappointing. The breakfast area was very good and catered for all types of breakfast requirements.

Dear arentzepis, Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with the convenient location of our property and enjoyed the breakfast. Yet, we are really sorry that you had unpleasant issue ants and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. with Grand regards, Apple

Amazing Hospitality

TripAdvisor rating 4.0/5

RajivAnand Couples - 03/01/2020 TripAdvisor review

One of the most amazing experience. The staff was extremely friendly and courteous. The food was great and we had fun at the pool. The location could have been a tad better for accessing the beach. Though Shopping a d Bangla Street were walkable

Dear RajivAnand, Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our tasty food, convenient location and towards our staff members. We hope to have the chance welcoming you back here soon! with Grand regards, Apple

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