Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.5/5 1,081 reviews

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Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,081 reviews

TripAdvisor Rating  4.5/5  3,567 reviews

Certificate of excellence 2024

#phuket experience

TripAdvisor rating 5.0/5

Ahmed A TripAdvisor review

One of the best hotel in puket , also Beer was helpful, I do like the place and the and service also, this hotel will be our hotel next time, I do advise people to come and vist the hotel and try new experiences in phuket #happy_new_year # honey_moon ♥️

DearR8931ZTahmeda Thank you very much for your 5 stars review! We are delighted to hear that you enjoyed your stay with us. Your kind words for "Beer" will serve a great encouragement as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.  Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

best hotel ever

TripAdvisor rating 5.0/5

sherry a TripAdvisor review

very nice place . Mrs beer she greeted us in a special way and all of staff was so kind . they provided many services to us . i will come again with my kids to enjoy with a nice view and a kind service from staff . thank you to grand marcure hotel we love here.

DearZ3028BPsherrya Thank you very much your 5 stars review regarding your recently stay at Grand Mercure Phuket Patong! We are delighted to hear that your experienced efficient service and special greeting. We will definitely share your compliment with our team especially "Beer". Your kind words will serve a great encouragement to all of them as we strive to continuously improve the quality of our services. Thank you once again for sharing your great experience, and we hope your next visit for another best stay.  Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Well located. Polite friendly staff.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Beds/mattress are very hard, had to ask for towels several times as they forgot to leave them in the room.

Dear Cheryl Annette M., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We value your feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have a chance to serve you better in the future. Regards, Guest Experience Team Grand Mercure Phuket Patong

Excellent location all within walking distance to restaurants & bars.

Customer review rating 5.0/5

Jan F. Couples - Confirmed reviews ALL

When we first arrived the reception was wonderful the staff could t do enough for you. We were greeted with a cold local tea & flannel from our long journey from the UK. Once we got checked in which was immediately the receptionist escorted us to our room. This didn’t disappoint either, the only negative think I could say was there were only two bedside drawers & one draw in the wardrobe, but we used the suitcases so no drama. Breakfast was outstanding & the choice was great including every smoothie you could thing off. You could sit outside by the pool or indoors both beautiful locations. Would definitely recommend this hotel if you’re going to Phuket.

Dear Janet Marie F., We very much appreciate your comments with top rating regarding your recently stay! We are delighted to hear that you enjoyed the stay and the hotel location. We will definitely share your compliment with our team. Your kind words will serve a great encouragement to all of them as we strive to continuously improve the quality of our services. Thank you once again for sharing your great experience, and we hope your next visit will be as pleasant as the previous one. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Grand Mercury is showing signs of age, and poor maintenance

Customer review rating 1.0/5

Glenn M. Families - Confirmed reviews ALL

We have stayed 3 times at Grand Mercure Patong, that will be our last, it is showing signs of age and poor maintenance. Also after requesting an upgrade for being a loyal return customer I was told I could pay for one, which was actually more than the cost of booking it online. The management staff are not overly helpful to loyal customers. If I was to visit Patong again I would book elsewhere that is a newer and better maintained property for this amount of money.

Dear Glenn Robert M., We're honored to have been your choice for years and 3 visit. Please accept our sincerely apology for the inconvenience caused. We value your constructive feedback and will strive to improve. Please rest assured that our management team is taking the appropriate measures to address the problem and prevent future occurrence. We hope to have a second chance to serve you better in the near future! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

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Other web-users rate our hotel

  • 1,163 reviews 9.2/10 Location
  • 1,751 reviews 7.1/10 Room
  • 1,781 reviews 8.8/10 Service
  • 15 reviews 8.5/10 WiFi
  • 807 reviews 6.9/10 Cleanliness
  • 758 reviews 9.3/10 Breakfast
  • 725 reviews 8.7/10 Food
  • 622 reviews 8.4/10 Vibe

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