Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.4/5 5,755 reviews

ALLSAFE approved hotel

Grand Mercure Phuket Patong
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+ 21 Services

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150 phuket
thailand

Fax: (+66)76/231998

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS:  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS:7.888059, 98.29618

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,755 reviews

TripAdvisor Rating 4.5/5

2,688 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, friendly helpful staff

Customer review rating 4.5/5

Ron Couples - 17/01/2022 Confirmed reviews ALL

From Day 1, all staff were very friendly and helpful. In particular Mr Neung on Concierge desk went above and beyond his duties. Also have to mention Lookhin in the restaurant for his friendly and excellent service. It was always a pleasure to have a chat.

Great hotel

Customer review rating 5.0/5

Daniel S. Friends - 16/01/2022 Confirmed reviews ALL

Fabulous hotel, it’s in a great location and you get well looked after!

A comfortable experience

Customer review rating 4.0/5

Greg P. Solo - 16/01/2022 Confirmed reviews ALL

I stayed at this hotel for 16 nights. Overall I am happy with the experience and the location. My only suggestions for improvement are to include more bottled water in each room and to rotate the buffet breakfast menu every few days to keep it interesting.

Best of all worlds

Customer review rating 5.0/5

Nadine Families - 15/01/2022 Confirmed reviews ALL

The staff were exceptional from housekeeping, hospitality, reception to the manager. They accommodated us like were family. I will go back over and over again.

Great location and service

Customer review rating 4.5/5

Banu H. Couples - 10/01/2022 Confirmed reviews ALL

Loved the stay at Grand Mercure Patong - the rooms are beautifully appointed and staff are so polite and willing to help. Had the most delightful stay here

Dear Banu H., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful. We will share your comments with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Another fantastic holiday at Grand Mercure Patong

Customer review rating 5.0/5

Chris &. M. R. 4. Couples - 09/01/2022 Confirmed reviews ALL

Professional Staff , Courteous staff , immaculately clean , Excellent food , we’ll be back next year

Dear Chris & Maxine Room 428, Thank you very much for your comments! We are glad to hear you had a great time at the property, enjoyed many aspects of our hotel and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Great spot overall

Customer review rating 4.5/5

Marissa Couples - 09/01/2022 Confirmed reviews ALL

We had a great time here. A few small issues here and there, such as the water in the shower constantly going from hot to cold to hot to cold, the bartenders at the pool bar ignoring us for quite some time and then getting our order wrong, and room service taking quite a long time to arrive and then being an incorrect order when it arrived. But overall we had a phenomenal stay. The resort is gorgeous, and perfectly located. The breakfast buffet is fantastic. The swim up bar is fun, though it will take a long time to get any drinks. The room is great and we really enjoyed everything.

Dear Marissa, Thank you very much for sharing your constructive thoughts with us! We are pleased to hear you enjoyed the breakfast and the convenient location of our property. Yet, we are sincerely concerned and apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Sincerely, Guest relations team

Well located

Customer review rating 5.0/5

Takahiro S. Friends - 05/01/2022 Confirmed reviews ALL

The deposit of THB 5,000 has not been cancelled. Please confirm ASAP.

Dear Takahiro S., Thank you very much for your excellent score. It is nice to hear that you enjoyed our convenient location. By the way, our team will recheck your credit record and get back to you. We hope to welcome you back here soon. Sincerely, Guest relations team

below average

Customer review rating 2.5/5

S. Couples - 04/01/2022 Confirmed reviews ALL

we expected a little more for a 4 star hotel. Room Towels were old and the ambience was just not there

Dear Mr.S., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we will share your valuable feedback and will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

Good service by staff, very appreciate breakfast, and nice location.

Customer review rating 4.5/5

Amity D. Families - 04/01/2022 Confirmed reviews ALL

We have a good time while staying also get the good experience from yoir place and warm welcome. The front desk staffs provide the nice service, any request was fullfil. There is some room has a badly smell but not that much, we already get the help immidieatly and good take care. We do recommend your place, reasonable price worth it! P.s. it would be nice if we can get a bit of the lower rate, then we can take more guests and opportunity to stay with you in the future.

Dear Khun Auttapon, Thousand thanks for this amazing review! Your positive comments are very much appreciated and we are happy to know that the efficient and attentive service from our team members fully met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Nothing much to dislike...

Customer review rating 4.0/5

Trevor Families - 30/12/2021 Confirmed reviews ALL

4 day, mum, dad and 11yo. Booked thought air asia (฿12000) Good staff, nice poo, good breakfast

Dear Trevor, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are delighted to hear that your family had wonderful time here and enjoyed with the pool, breakfast and service from our team. Looking forward to welcoming you all again soon. Sincerely, Guest relations team

Great Hotel with Amazing Staff

Customer review rating 5.0/5

Saad M. Solo - 28/12/2021 Confirmed reviews ALL

Thoroughly enjoyed the stay, the room, facilities and people were all amazing. I was very well taken care of. Special shoutout to Nas for his delightful hospitality.

Dear Saad M., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic, especially Khun Nas We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good stay

Customer review rating 5.0/5

Jordan D. Solo - 27/12/2021 Confirmed reviews ALL

The hotel stuff are so helpful with all needs the hotel location is in reach of everything everyone is friendly will definitely be back thanks again!

Dear Jordan d., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very friendly. Thank you again and we are looking forward to welcoming you back here soon! Sincerely, Guest relations team

Excellent stay in Phuket

Customer review rating 4.5/5

Monica C. Families - 26/12/2021 Confirmed reviews ALL

The location is convenient next to all the shops and beach, bars. But hotel is quiet, elegant, luxury. Pool villas are amazing! Breakfast is fantastic. Good for family with kids!

Dear Monica C., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service, a convenient location and also good breakfast. Thank you again and we are looking forward to welcoming you back here soon! With Grand Regards, Guest relations team

fantastic staff

Customer review rating 5.0/5

John R. Solo - 22/12/2021 Confirmed reviews ALL

on arrival had to go through the covid protacals with the girl at the front desk. She was sooooo helpful that checking in was a breeze. Over all good resort to stay at.

Dear John r., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team helpful! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Enjoyable Stay

Customer review rating 4.5/5

Monthathip K. Business - 20/12/2021 Confirmed reviews ALL

Nice hotel staff with good services. Very clean, good maintenance, good breakfast.

Dear Monthathip K., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Well located at pathong, Good Service from Hotel and Good trip for us

Customer review rating 5.0/5

Krittiya Families - 14/12/2021 Confirmed reviews ALL

Good Service provider from Hotel, We will reserve this hotel next trip again :)

Dear Khun Krittiya, Thank you very much for choosing our property. I am very happy you enjoyed your stay and impressed with our staff services. Very much looking forward to welcoming you back at Grand Mercure. Sincerely, Guest relations team

pefect stay

TripAdvisor rating 5.0/5

44dodo 23/11/2021 TripAdvisor review

Perfect stay, with very friendly staff, very clean room and a very good Covid 19 hygiene implementation we felt very comfortable. We recommend the beautiful Pool Access Rooms with private sunchairs...

Dear 44dodo Thank you so much for such a wonderful review of our property and services. We are really pleased you liked our Pool access room and enjoyed great service throughout your stay. Hopefully, we will see you again soon! with Grand Regards, Guest relations team

The best Phuket hotel

TripAdvisor rating 5.0/5

touch06 20/11/2021 TripAdvisor review

I travel a lot in the world, especially in Asia I have been attending this hotel for several years. It is perfectly maintained and the benefits are largely at the height of what you can expect from an institution of this level. The staff is always present, effective, discreet and capable of meeting all your expectations. A special mention for its director who is always available for his clients. The rooms are large, clean and very comfortable. Very close to Patong Beach, but enjoying an exceptional calm. The huge pool only adds to the pleasure of stay. The breakfast is exceptional. Delicious restaurants offer a varied choice of Asian and European cuisines. If you want a very good hotel with excellent value for money you can come there without hesitation. Certainly one of the best choices to do in Phuket.

Dear touch06 Thank you for choosing our hotel and for taking your time to write a review! We are very glad to hear you enjoyed your stay here with us. Our hotel aims to provide the best and most unique experience for our lovely guests. We work hard to exceed your expectations. It is always our pleasure to make sure our guests receive the best services from us, as well as to give them a welcome feeling in our hotel. Thank you once again for choosing Grand Mercure and hope to see you again in Phuket soon! with Grand Regards, Guest relations team

Exceeded my expectation.

TripAdvisor rating 5.0/5

janie_hr 16/10/2021 TripAdvisor review

Stayed during Phuket sandbox program. Pros: - The staffs and housekeeping were exceptional. They paid attention to every single detail. I was so impressed. - Delicious food - As an Accor platinum member, I got: 1. Upgraded to pool access room (Although I'm not a pool fan) 2. Free breakfast (The breakfast was superb!!!) 3. Free cake and drink every day because the lounge was closed due to covid 4. Late checkout till 4.30 pm Cons: - The room was a bit tiny - The in-room amenities didn't feel like a 5-star hotel - Lots of mosquitoes The service outweighed everything!!! Thank you all staffs for taking a good care of me during my stay.

Dear janie_hr Thank you very much for such a wonderful review. We are pleased you enjoyed your stay and will compliment the team especially housekeeping on your behalf, for their dedication and very attentive service. The deluxe Pool access rooms are in-demand and offer a unique retreat inside the resort. Thank you for your kind note about the breakfast and overall food taste. For the amenity, we have continued supporting our local brand, Ryn who initiated to develop own brand using premium organic ingredients. In addition, we are really sorry that you had mosquito issue during your stay and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! We hope to welcome you again in near future. Best regards, Guest relations team

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