ibis Styles London Croydon Hotel 3 stars

Customer review rating 3.9/5 2,489 reviews
ibis Styles London Croydon
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+ 12 Services
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a dayPaying
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available
Information message

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel location

ibis Styles London Croydon

585 589 London Road
Thornton Heath
London
CR7 6AY
london
united kingdom

Tel: +442086898989

Fax: (+44)208/6890335

Contact email

Check-in from 14h00

Check out up to 12h00

  • THORNTON HEATH :  198 250 DUNHEVED ROAD

  • BALHAM :  RAILWAY LINE THORTON HEATH

  • WEST CROYDON :  NATIONAL RAIL WEST CROYDON

  • By plane

    GATWICK AIRPORT At 32.3km / 20.07 miles

  • By plane

    HEATHROW AIRPORT At 40.5km / 25.17 miles

  • By train

    THORNTON HEATH At 1km / 0 miles

GPS :51.389782, -0.112049

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The room has got everything you need for a pleasant stay. Hotel 100% non smoking.

The Solo

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Queen

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Duet

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Three

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

The Family for Four

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

COFFEE HOUSE

Type of cuisine: Other cooking style

Feeling peckish? Our in-house bar and restaurant offers up a relaxed, cosy atmosphere and a diverse choice of food and drinks to suit everyone's palate. It's the perfect place to chill out after a long, exhausting day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,489 reviews

tripadvisor

TripAdvisor Rating 3.5/5

924 reviews

Very disappointing, standards at this hotel are definitely slipping.

Customer review rating 3.9/5

Paul R. Solo - 25/03/2020 Confirmed reviews ALL

I stayed for two nights, this is a hotel that I have used very frequently over the last ten years. This hotel used to have very helpful and attentive staff, some of whom even used to recognise me and greet me by name. I honestly don't think the current staff would notice me if I stayed every night. Owing to both events I was meant to be attending being cancelled, I thought I would have a quiet drink and relax in the bar reading my book. But on the Saturday without warning, behind my back they closed the bar at 9:30! Without asking if I wanted another drink or bothering to tell me that the bar was closing, which as someone who works in the hospitality industry I find this disgusting and rude! Then on the Sunday evening didn't even bother to open the bar, so I had to go outside to the nearest pub! At breakfast, I helped myself to what was labelled as normal cornflakes, but when I started to eat them, found they had nuts in them! Not only sloppy service, but could end up in a court case if someone with a nut allergy had eaten them! Then to cap it off, I was sat in my room Saturday evening after the bar shut early, and water started pouring through the light fitting in my shower. I phoned reception, concerned that obviously there must be a flooding issue in the room above, after hearing nothing after 20 minutes, during which time the water had continued to come through, but was now slowing, I phoned reception again, and they still hadn't bothered to send anyone at this point (lucky it wasn't a fire if this is their response to a potentially serious situation), this time, someone finally came to my room I told them the problem and that they need to check the room above, and that is the last I heard of it! No one bothered to check my light fitting for safety after water pouring through it, no one gave me any update on what actually happened, and even though I enquired twice the next day at reception, no one could give me any information, nor did they seem to be bothered or care! I've never had such appalling service in all the years I've stayed at hotels!

Dear PAUL R., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Calm and comfortable stay. Very helpful staff

Customer review rating 3.9/5

Olivia W. Solo - 25/03/2020 Confirmed reviews ALL

It was great.

Dear OLIVIA W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

good stay and well located

Customer review rating 3.9/5

Louis Families - 22/03/2020 Confirmed reviews ALL

excellent

Dear LOUIS G., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

adequete, and low cost.

Customer review rating 3.9/5

No N. N. Business - 19/03/2020 Confirmed reviews ALL

small room-not a issue. study firm bed. room not too hot-good thing. after arriving at 10.30pm, found shower to be useless with no pressure, and very little luke warm water to tap. thus i was denied a shower before bed. had very poor slow shower in morning ,taking much longer than expected. the room price is irelevant if the basic premise of washing and rest is not delivered. on reporting to the desk the next morning, i felt the staff member did fully understand the failure of the shower, my inconveniance , or the choice denied me. No refund or benefit was offered for use immediately or in future.

Dear RICHARD W., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Comfortable.

Customer review rating 3.9/5

Cynthia B. Solo - 15/03/2020 Confirmed reviews ALL

I always enjoy my stay at the Ibis, it is also a very good location for me when visiting family and friends in London.

Dear CYNTHIA B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Value for money

Customer review rating 3.9/5

Azam K. Couples - 11/03/2020 Confirmed reviews ALL

Always make you feel welcome staff is kind and friendly. There is a very nice lady called RAIN at reception desk who is always on help to fix any problems. Clean rooms ok place for couples plenty of free tea coffee and juice

Dear AZAM k., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good location, good ambiance, but problematic water heater/boiler...

Customer review rating 3.9/5

Zulfadli R. Families - 11/03/2020 Confirmed reviews ALL

In general a pleasant stay, good location (quite peaceful despite being next to hospital, not too noisy), good room ambiance and ample space for luggages.

Dear MOHAMAD ZULFADLI HAJI R., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Good value

Customer review rating 3.9/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Good value and location. Breakfast average.

Dear DAVID IAN S., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good Location

Customer review rating 3.9/5

Nigel W. Families - 10/03/2020 Confirmed reviews ALL

Not the best stay we have had!! We use this Ibis when visiting family who live near by. On our return on the first day the room we were allocated never had any hot water. We had to more to a smaller room

Dear NIGEL ELTON-W., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Nice room

Customer review rating 3.9/5

Simona Families - 08/03/2020 Confirmed reviews ALL

Nice room, excellent breakfest. Nice and Kind staff.

Dear SIMONA R., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Well located

Customer review rating 3.9/5

Olivia M. Couples - 07/03/2020 Confirmed reviews ALL

Good stay bed was comfy, room was good size, so was bathroom both clean, however we were sad that hot breakfast wasent included in the stay, as I work for an ALL company

Dear OLIVIA M., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Eon w.

Customer review rating 3.9/5

Eon W. Business - 06/03/2020 Confirmed reviews ALL

I will never want to experience wat I have again I have sat at the ibis Croydon I had a guest come to see me jus as I come down the security officer jus in my face say your guest cannot come in all I could have done is jus to leave it and check out back the next day

Dear EON w., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson,Hotel Manager

Well located

Customer review rating 3.9/5

Gk A. Families - 03/03/2020 Confirmed reviews ALL

Good, satisfied, Allocate parking for the customer, and their visitors, not charging them. That's my view.

Dear GNANAKUMAR A., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good stay

Customer review rating 3.9/5

Nmw Families - 03/03/2020 Confirmed reviews ALL

Good location, good price, clean modern rooms and comfortable bed

Dear Nina W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Acceptable

Customer review rating 3.9/5

Jeff B. Solo - 28/02/2020 Confirmed reviews ALL

I was surprised by the hard flooring in my bedroom and the curtains which did not fit properly. I paid extra for the cooked breakfast but was not given a choice for my eggs - I prefer scrambled. I was also surprised there was no fresh fruit juice.

Dear JEFF b., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Terrible

Customer review rating 3.9/5

David N. Business - 28/02/2020 Confirmed reviews ALL

Heating didn't work, room was cold and sustem was very noisy. Hot water ran out mid shower. Shower gel bottle was not screwed to wall and fell off onto my foot. Had to go for x-ray for broken toe. No advance info to say breakfast is only partly included, hot food is additional cost. No advance information about parking charges

Dear DAVID N., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Good stay

Customer review rating 3.9/5

Jazman Couples - 25/02/2020 Confirmed reviews ALL

• very comfortable • hot water didn't work every day not good • no safe to put your stuff • cleaners keep knocking on the door every sec when u trying to sort yourself and get out the room for them

Dear JAZMAN D., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson

Same satisfaction as usual

Customer review rating 3.9/5

M. Couples - 24/02/2020 Confirmed reviews ALL

We are regular customers of this hotel. This is our hotel in the London area. We always ask for the room 260 as it is our favorite room. We already have a new reservation for 17 April 2020 and we have already asked for the room 260.

Dear MARCO B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johson,Hotel Manager

Bon acueil

Customer review rating 3.9/5

Asma H. Couples - 24/02/2020 Confirmed reviews ALL

I have been in this hôtel 5days and to be honest its a really nice hotel with nice breakfast and kind workers . The room was very clean Smth that bothers me is that the lifts were not Working.and some of the clients were making noise at night but as soon as i complained they fix it I will retur for sur thnks ibis

Dear ASMAA H., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson,Hotel Manager

Just OK

Customer review rating 3.9/5

Mickey M. Families - 21/02/2020 Confirmed reviews ALL

The breakfast is below average.

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