ibis Styles London Croydon Hotel 3 stars

Customer review rating 3.9/5 2,509 reviews

ALLSAFE approved hotel

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ibis Styles London Croydon
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+ 12 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Free fibre WiFi

  • Thornton Heath Train Station is a 15 minutes walk away

  • Easy access to the City via the A23

  • 19 miles from Gatwick Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a dayPaying
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machinePaying
Business services
  • Copy/print service available
Information message

Hotel location

ibis Styles London Croydon

585 589 London Road
Thornton Heath
London
CR7 6AY london
united kingdom

Tel: +442086898989

Fax: (+44)208/6890335

Check-in from 14h00

Check out up to 12h00

  • THORNTON HEATH :  198 250 DUNHEVED ROAD

  • BALHAM :  RAILWAY LINE THORTON HEATH

  • WEST CROYDON :  NATIONAL RAIL WEST CROYDON

  • By plane

    GATWICK AIRPORT At 32.3km / 20.07 miles

  • By plane

    HEATHROW AIRPORT At 40.5km / 25.17 miles

  • By train

    THORNTON HEATH At 1km / 0 miles

GPS :51.389782, -0.112049

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The room has got everything you need for a pleasant stay. Hotel 100% non smoking.

The Solo

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Duet

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Three

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Four

Accessible room
  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

COFFEE HOUSE

Type of cuisine: Other cooking style

Feeling peckish? Our in-house bar and restaurant offers up a relaxed, cosy atmosphere and a diverse choice of food and drinks to suit everyone's palate. It's the perfect place to chill out after a long, exhausting day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,509 reviews

tripadvisor

TripAdvisor Rating 3.5/5

925 reviews

Good stay

Customer review rating 3.5/5

Marianne Business - 12/03/2021 Confirmed reviews ALL

The staff at reception was friendly, professional and efficient. The room was immaculate.

Dear MARIANNE B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Mostly very good

Customer review rating 4.5/5

A W. Business - 09/02/2021 Confirmed reviews ALL

I opened the door to my room when I arrived and I immediately noticed approximately 12 dead flies on the floor. I went to Reception and reported this and I was given a different room straight away and I noticed the staff cleaning my original room almost instantly. I was very impressed with this. Reception staff also excellent when needed to speak with them prior to my arrival. Would definitely stay again. Thank you.

Dear ANTONIE W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good stay

Customer review rating 4.5/5

Mark A. Business - 05/02/2021 Confirmed reviews ALL

Despite COVID-19 restrictions, greeted well and looked after.

Dear MARK A., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Mostly Good

TripAdvisor rating 4.0/5

Travel55076640622 Business - 05/02/2021 TripAdvisor review

I arrived at Ibis Styles in Croydon, opened the door to my room and immediately saw approximately 12 dead flies on the carpet. I went down to Reception to report this and I was immediately given another room and my original room was cleaned straight away (I saw the staff go straight in with a vacuum cleaner and cleaning supplies) . I was very impressed with this and the staff on Reception who I had to speak with prior to my stay, as I didn't know exact dates I would be staying etc, we're absolutely brilliant. Would definitely stay again.

Dear Guest, Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon. At Ibis Styles, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Styles London Croydon and provide you with a genuine hassle-free experience. Kind Regards Leo Johnson Hotel Manager.

Terrible

Customer review rating 1.0/5

Dave Business - 03/02/2021 Confirmed reviews ALL

Stayed at this hotel for work. The hotel was full of asylums. People trying to sneak into others rooms. Other guests shouting and slamming doors until midnight. Enough was enough when I was woken up in the morning by the sound of someone being sick. Disgusting Appreciate they had cleaned the rooms before we arrived but the strong smell of tcp gave me a headache while I was trying to sleep. Checked out after 1 night and moved hotel

Dear DAVID O., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

OK

Customer review rating 2.5/5

Alun Business - 13/01/2021 Confirmed reviews ALL

The Hotel doesnt has a good feel at all

Dear ALUN K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel manager
Customer review rating 5.0/5

Anonymous Business - 09/01/2021 Confirmed reviews ALL

The Ibis Style in Croydon has excellent Covid safety policies in place and I feel the staff take the virus seriously and adhere to the guidelines as far as I could see.

Dear MARIANNE B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager
Customer review rating 2.0/5

James S. Business - 17/12/2020 Confirmed reviews ALL

Quick check in. Room size good but stank of damp.

Dear KEVIN H., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager
Customer review rating 2.0/5

Joyceline Couples - 16/12/2020 Confirmed reviews ALL

Cold room

Dear JOYCELINE K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

Great service and very helpful staff

TripAdvisor rating 5.0/5

momeghji110760 13/12/2020 TripAdvisor review

I stayed a couple of times at this hotel and I always the staff welcomed me nicely and made me fell valued. The room was clean and tidy. For sure i will come back. Thank you everyone for your service and kindness.

Dear Momeghj, We very much appreciates your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and make changes and further improvements where possible. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards Leo Johnson. Hotel Manager.

Good Location, Opposite Hospital...

Customer review rating 3.0/5

Kent Solo - 10/12/2020 Confirmed reviews ALL

On a positive note, the public areas, all seem to be recently refreshed and welcoming,. However as soon as you enter the hallways to the rooms, it is clear that this is where the refreshing has indeed stopped, no evidence of work going to be to continued, but it is needed. The hotel is right next door to the Best Western Plus Croydon and looks as though it is managed by the same company. The rooms, whilst over-all were clean and acceptable, the actual feel, and facilities are in clear need of a replacement and/or lick of paint. The TV struggled to offer more than basic channels and the freeview ones were hit and miss. The air con was noisy and impossible to operate whilst sleeping, even on quiet mode. Bathrooms was clean and large with good water pressure, and hot water supply. So, bottom line in my view, not really what I expected of Ibis Styles/Accor and felt that standards were not there in all areas. However I only have one other hotel in the Ibis Styles level and that is Gloucester Road. Perhaps this might be the reason I was disappointed?

Comfy bed , Tv worked good , cleaned every day , beds made .

Customer review rating 4.5/5

Anonymous Business - 06/12/2020 Confirmed reviews ALL

Fine .

Dear RACKERS J., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo johnson Hotel Manager

Good Budget Croydon Hotel

Customer review rating 3.5/5

Nb -. B. Families - 02/11/2020 Confirmed reviews ALL

Visited my sister in Thornton Heath. Booked one night stay. Only a few minutes drive to Thornton Heath and Croydon. Good budget hotel.

Dear NATASHA B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Relaxed

Customer review rating 4.0/5

Oana E. Solo - 21/10/2020 Confirmed reviews ALL

Very clean and quiet. I do recommend it.

Dear OANA E., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager
Customer review rating 2.0/5

Anonymous Solo - 20/10/2020 Confirmed reviews ALL

Old building, room though renovated, no hot water available

Dear ALEXANDER K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

great great hotel cheap price clean and fantatsic athmosphere

Customer review rating 5.0/5

Antonio R. Solo - 19/10/2020 Confirmed reviews ALL

good bed, great room, amazing wifi, excellent location, friendly very very friendly staff

Dear ANTONIO r., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Good location for Croydon University Hospital

Customer review rating 3.0/5

David S. Business - 18/10/2020 Confirmed reviews ALL

Arrived late. Room bitterly cold. 2 hours before wife took her coat off. Remote for tv in pieces. Breakfast in a bag was disgraceful. I' m diabetic. In my bag 1 orange, 1 yoghurt(sugared) i 1 small packet of rice crispies, small bottle of orange juice. Wife had the same minus the orange juice but plus 2 tiny muffins. Unbelievably poor value. Don't opt for breakfast. Shame because this hotel uzed to have very good buffeg breakfast. I know thsres covid, but this breakfast wad insulting. The worst of any hotel I've ever stayed. Co.me on you, you have to do better.

Dear DAVID IAN S., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager
Customer review rating 5.0/5

Anonymous Business - 13/08/2020 Confirmed reviews ALL

Manager Shammeen is v courteous and also the othe front desk staff.

Both

Customer review rating 5.0/5

Miss N. G. Solo - 08/08/2020 Confirmed reviews ALL

Well the team working there is a very lovely supportive team and the Standard of the hotel was good also I like the way how the staff try very hard to make sure we were happy and secure from the virus by making sure all measure were put in place has the health authorities guide line Instructed .

Very disappointing, standards at this hotel are definitely slipping.

Customer review rating 3.0/5

Paul R. Solo - 25/03/2020 Confirmed reviews ALL

I stayed for two nights, this is a hotel that I have used very frequently over the last ten years. This hotel used to have very helpful and attentive staff, some of whom even used to recognise me and greet me by name. I honestly don't think the current staff would notice me if I stayed every night. Owing to both events I was meant to be attending being cancelled, I thought I would have a quiet drink and relax in the bar reading my book. But on the Saturday without warning, behind my back they closed the bar at 9:30! Without asking if I wanted another drink or bothering to tell me that the bar was closing, which as someone who works in the hospitality industry I find this disgusting and rude! Then on the Sunday evening didn't even bother to open the bar, so I had to go outside to the nearest pub! At breakfast, I helped myself to what was labelled as normal cornflakes, but when I started to eat them, found they had nuts in them! Not only sloppy service, but could end up in a court case if someone with a nut allergy had eaten them! Then to cap it off, I was sat in my room Saturday evening after the bar shut early, and water started pouring through the light fitting in my shower. I phoned reception, concerned that obviously there must be a flooding issue in the room above, after hearing nothing after 20 minutes, during which time the water had continued to come through, but was now slowing, I phoned reception again, and they still hadn't bothered to send anyone at this point (lucky it wasn't a fire if this is their response to a potentially serious situation), this time, someone finally came to my room I told them the problem and that they need to check the room above, and that is the last I heard of it! No one bothered to check my light fitting for safety after water pouring through it, no one gave me any update on what actually happened, and even though I enquired twice the next day at reception, no one could give me any information, nor did they seem to be bothered or care! I've never had such appalling service in all the years I've stayed at hotels!

Dear PAUL R., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

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