ibis Styles London Croydon

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ibis Styles London Croydon 3 stars

Customer review rating (ALL Rating) 3.8/5 24 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Free fibre WiFi

  • Thornton Heath Train Station is a 15 minutes walk away

  • Easy access to the City via the A23

  • 19 miles from Gatwick Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles London Croydon

585 589 London Road, Thornton Heath, London
CR7 6AY LONDON
United Kingdom

Telephone +44 20 8689 8989

Fax +44 20 8689 0335

Contact email

  • THORNTON HEATH:  198 250 DUNHEVED ROAD

  • BALHAM:  RAILWAY LINE THORTON HEATH

  • WEST CROYDON:  NATIONAL RAIL WEST CROYDON

  • By plane

    GATWICK AIRPORT At 32.3km / 20.07 miles

  • By plane

    HEATHROW AIRPORT At 40.5km / 25.17 miles

  • By train

    THORNTON HEATH At 1km / 0 miles

GPS:51.389782, -0.112049

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COFFEE HOUSE

Feeling peckish? Our in-house bar and restaurant offers up a relaxed, cosy atmosphere and a diverse choice of food and drinks to suit everyone's palate. It's the perfect place to chill out after a long, exhausting day.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The room has got everything you need for a pleasant stay. Hotel 100% non smoking.

Our guest reviews

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  24 reviews

TripAdvisor Rating  3.5/5  928 reviews

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Reception staff v pleas and helpful

Convienient

Customer review rating 3.5/5

David M. Business - Confirmed reviews ALL

Your reception staff are great and all deserve a medal in an otherwise difficult hotel to be employed at. This is not a dig at Accor, but a very honest view on the area this hotel is sited in. I've never stayed in a hotel with so many “unsavoury types” of people who seem to pester your team. It's clear the security guy is needed. I would like to offer you advice on this but really it's just a difficult area. What's brilliant is you directly face the hospital where I work....and I don't know what I would do without you. The other options in the area are less appealing!!! My room....a regular commitment...is generally very good, clean and well serviced. The biggest problem I have is with the bedding! Yep...that's right the bedding. Quite what you kitted the laundry out with originally, I have no idea. What I do know is that this hotel doesn't keep King sized bed linen. Your poor hotel service staff have the difficult task of making my king sized bed up with standard sized bedding. I sort it out with my own....shall we say....creativity. But really it's poor. And I bet it's not the maids fault. All else is good. Seriously....I am generally happy....cheers

Perfect stay

Customer review rating 5.0/5

Marianne Business - Confirmed reviews ALL

Everything was done right. The receptionist was incredibly kind, professional, funny and delivered allround great customer service. The room was spacious and very clean.

Good stay

Customer review rating 3.5/5

Marianne Business - Confirmed reviews ALL

The staff at reception was friendly, professional and efficient. The room was immaculate.

Dear MARIANNE B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Mostly very good

Customer review rating 4.5/5

A W. Business - Confirmed reviews ALL

I opened the door to my room when I arrived and I immediately noticed approximately 12 dead flies on the floor. I went to Reception and reported this and I was given a different room straight away and I noticed the staff cleaning my original room almost instantly. I was very impressed with this. Reception staff also excellent when needed to speak with them prior to my arrival. Would definitely stay again. Thank you.

Dear ANTONIE W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good stay

Customer review rating 4.5/5

Mark A. Business - Confirmed reviews ALL

Despite COVID-19 restrictions, greeted well and looked after.

Dear MARK A., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Mostly Good

TripAdvisor rating 4.0/5

Travel55076640622 Business - TripAdvisor review

I arrived at Ibis Styles in Croydon, opened the door to my room and immediately saw approximately 12 dead flies on the carpet. I went down to Reception to report this and I was immediately given another room and my original room was cleaned straight away (I saw the staff go straight in with a vacuum cleaner and cleaning supplies) . I was very impressed with this and the staff on Reception who I had to speak with prior to my stay, as I didn't know exact dates I would be staying etc, we're absolutely brilliant. Would definitely stay again.

Dear Guest, Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon. At Ibis Styles, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Styles London Croydon and provide you with a genuine hassle-free experience. Kind Regards Leo Johnson Hotel Manager.

Terrible

Customer review rating 1.0/5

Dave Business - Confirmed reviews ALL

Stayed at this hotel for work. The hotel was full of asylums. People trying to sneak into others rooms. Other guests shouting and slamming doors until midnight. Enough was enough when I was woken up in the morning by the sound of someone being sick. Disgusting Appreciate they had cleaned the rooms before we arrived but the strong smell of tcp gave me a headache while I was trying to sleep. Checked out after 1 night and moved hotel

Dear DAVID O., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

OK

Customer review rating 2.5/5

Alun Business - Confirmed reviews ALL

The Hotel doesnt has a good feel at all

Dear ALUN K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The Ibis Style in Croydon has excellent Covid safety policies in place and I feel the staff take the virus seriously and adhere to the guidelines as far as I could see.

Dear MARIANNE B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Customer review rating 2.0/5

James S. Business - Confirmed reviews ALL

Quick check in. Room size good but stank of damp.

Dear KEVIN H., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

Customer review rating 2.0/5

Joyceline Couples - Confirmed reviews ALL

Cold room

Dear JOYCELINE K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

Great service and very helpful staff

TripAdvisor rating 5.0/5

momeghji110760 TripAdvisor review

I stayed a couple of times at this hotel and I always the staff welcomed me nicely and made me fell valued. The room was clean and tidy. For sure i will come back. Thank you everyone for your service and kindness.

Dear Momeghj, We very much appreciates your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and make changes and further improvements where possible. Thank you again for sharing your experience, and we look forward to your next visit. Kind Regards Leo Johnson. Hotel Manager.

Good Location, Opposite Hospital...

Customer review rating 3.0/5

Kent Solo - Confirmed reviews ALL

On a positive note, the public areas, all seem to be recently refreshed and welcoming,. However as soon as you enter the hallways to the rooms, it is clear that this is where the refreshing has indeed stopped, no evidence of work going to be to continued, but it is needed. The hotel is right next door to the Best Western Plus Croydon and looks as though it is managed by the same company. The rooms, whilst over-all were clean and acceptable, the actual feel, and facilities are in clear need of a replacement and/or lick of paint. The TV struggled to offer more than basic channels and the freeview ones were hit and miss. The air con was noisy and impossible to operate whilst sleeping, even on quiet mode. Bathrooms was clean and large with good water pressure, and hot water supply. So, bottom line in my view, not really what I expected of Ibis Styles/Accor and felt that standards were not there in all areas. However I only have one other hotel in the Ibis Styles level and that is Gloucester Road. Perhaps this might be the reason I was disappointed?

Comfy bed , Tv worked good , cleaned every day , beds made .

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Fine .

Dear RACKERS J., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo johnson Hotel Manager

Good Budget Croydon Hotel

Customer review rating 3.5/5

Nb -. B. Families - Confirmed reviews ALL

Visited my sister in Thornton Heath. Booked one night stay. Only a few minutes drive to Thornton Heath and Croydon. Good budget hotel.

Dear NATASHA B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Relaxed

Customer review rating 4.0/5

Oana E. Solo - Confirmed reviews ALL

Very clean and quiet. I do recommend it.

Dear OANA E., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Old building, room though renovated, no hot water available

Dear ALEXANDER K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

great great hotel cheap price clean and fantatsic athmosphere

Customer review rating 5.0/5

Antonio R. Solo - Confirmed reviews ALL

good bed, great room, amazing wifi, excellent location, friendly very very friendly staff

Dear ANTONIO r., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Good location for Croydon University Hospital

Customer review rating 3.0/5

David S. Business - Confirmed reviews ALL

Arrived late. Room bitterly cold. 2 hours before wife took her coat off. Remote for tv in pieces. Breakfast in a bag was disgraceful. I' m diabetic. In my bag 1 orange, 1 yoghurt(sugared) i 1 small packet of rice crispies, small bottle of orange juice. Wife had the same minus the orange juice but plus 2 tiny muffins. Unbelievably poor value. Don't opt for breakfast. Shame because this hotel uzed to have very good buffeg breakfast. I know thsres covid, but this breakfast wad insulting. The worst of any hotel I've ever stayed. Co.me on you, you have to do better.

Dear DAVID IAN S., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

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