ibis Styles London Croydon Hotel 3 stars

TripAdvisor rating 3.5/5 914 reviews
ibis Styles London Croydon
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Hotel extras

Housing our very own restaurant and chilled-out TV lounge, our affordable London hotel is home to 119 rooms of varying sizes, so from a fuss-free single room to a well-appointed family room, we've got you covered.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a dayPaying
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Styles London Croydon

585 589 London Road
Thornton Heath
London
CR7 6AY
london
united kingdom

Tel: +442086898989

Fax: (+44)208/6890335

Contact email

Check-in from 14h00

Check out up to 12h00

  • THORNTON HEATH :   198 250 DUNHEVED ROAD

  • BALHAM :   RAILWAY LINE THORTON HEATH

  • WEST CROYDON :   NATIONAL RAIL WEST CROYDON

  • By plane

    GATWICK AIRPORT At 32.3km / 20.07 miles

  • By plane

    HEATHROW AIRPORT At 40.5km / 25.17 miles

  • By train

    THORNTON HEATH At 1km / 0 miles

GPS :51.389782, -0.112049

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The room has got everything you need for a pleasant stay. Hotel 100% non smoking.

The Solo

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Queen

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Duet

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Three

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Four

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

COFFEE HOUSE

Type of cuisine: Other cooking style

Feeling peckish? Our in-house bar and restaurant offers up a relaxed, cosy atmosphere and a diverse choice of food and drinks to suit everyone's palate. It's the perfect place to chill out after a long, exhausting day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,403 reviews

tripadvisor

TripAdvisor Rating 3.5/5

914 reviews

Ibis CR7

TripAdvisor rating 3.5/5

azamk117 Couples - 14/01/2020 TripAdvisor review

Value for money staff kind and friendly Some TVs need updating in some rooms Could do with a microwave in the room And a better food menu could be done other then that it is a ok place to stay with a partner

Good stay all round

Customer review rating 3.9/5

Harrison I. Friends - 10/01/2020 Confirmed reviews ALL

Well the rooms where unusual but not that it was a bad thing, more of a new experience. Felt well rested after my night sleep. Room was clean and presented in a modern fashion; almost like staying in a room from the future with all the vibrant colours and decor. The only thing I'd note that I was unpleased with was the volume of the other room doors, with the slamming every time they left their rooms. If that wasn't the issue though I would've given the place a 10/10.

Dear HARRISON I., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

convenient,reasonable standard of accommodation ,reasonable value for money.

Customer review rating 3.9/5

Paul R. Solo - 09/01/2020 Confirmed reviews ALL

Having stayed at this hotel many times I know roughly what standard to expect. Usually good value for money in a convenient location. But occasionally I am disappointed by one or two aspects of my stay. On this occasion there where a couple of small issues with the room,example,no do not enter sign,very low pressure in shower,etc. But yet again the worst part of the service this hotel provides is the bar facility,which it seems to place very low priority on. I had been travelling all day and arrived later than intended,but did arrive by 11 o`clock, but the bar was already closed,grill down and in darkness. When I checked in,(and as a silver club member am entitled to a welcome drink as part of my membership),I asked if it was possible to have a drink to take to my room,but was told this was not possible. This is not the first time I have had issues with the bar service at this hotel.

Dear PAUL R., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

shower,very poor ,not very clean either

Customer review rating 3.9/5

Carol V. Families - 09/01/2020 Confirmed reviews ALL

bed very comfy nice room ,receptionist very polite ,the only complaint was the bathroom not very clean in shower and water pressure not very good or very warm ,felt i was having a cold shower. but price was good value , modern room .

Dear CAROL v., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Mr

Customer review rating 3.9/5

Charles E. Friends - 09/01/2020 Confirmed reviews ALL

Wonderful

Dear CHARLES E., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Good economical hotel

TripAdvisor rating 3.5/5

989trisha Solo travel - 08/01/2020 TripAdvisor review

This is a no frills hotel that has all that you need for a short stay. I stayed in a solo room which is quite small and has a large bed in it. However, it also has a desk, chair, hanging space and kettle. When I checked in there was no remote for the TV and the kettle only worked if you held the switch down. However, these things were soon rectified the next day, but they then let themselves down by not refilling the tea and coffee!

Dear Trisha, Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

good

Customer review rating 3.9/5

Sajid K. Families - 07/01/2020 Confirmed reviews ALL

good

Lumpy milk - not happy

Customer review rating 3.9/5

Dave T. Families - 07/01/2020 Confirmed reviews ALL

I have stayed at several Ibis hotels and their policy of refunds if you find something wrong thst can not be fixed in 15 minutes is impressive. We were making a cup of tea in the morning and the little cartons of milk were off (lumpy). These were replaced within two minutes but the replacements were also off. We reported the problem again but were told that they didn't do room service and milk was available in the breakfast area. We were not happy. I am hoping for a full refund.

A great place to stay

TripAdvisor rating 3.5/5

E3364ZVmichaela Family - 07/01/2020 TripAdvisor review

I stay at this hotel on a regular basis. I am always impressed with the the team of staff. From the reception to the housekeeping and breakfast staff, the staff are courteous, dedicated and helpful. An Indian man who usually works morning shift at the reception is especially exceptionally brilliant in giving attention to guests. But overall I can't fault anyone at the hotel. I have had problems with TV remote control not working and sometimes erratic Internet facilities and they staff always do their best to help

Dear Michaela, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by your recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Ibis style London Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Ibis Style London Croydon Hotel

Fairly satisfied but could be better

Customer review rating 3.9/5

Anonymous Solo - 06/01/2020 Confirmed reviews ALL

The breakfast needs to be stepped up with a variety of options.General state of room should be checked before it is given out.had to change rooms due to state of first room.Thanks

I was generally happy

Customer review rating 3.9/5

Michael Families - 06/01/2020 Confirmed reviews ALL

The staff are very professional, helpful and kind. The room was clean to my taste and breakfast wasn't too bad

Dear MICHAEL A., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Okay

Customer review rating 3.9/5

Customer Friends - 05/01/2020 Confirmed reviews ALL

Staff was not too friendly, hygiene was okay, the carpets were gross, breakfast was always crowded and not exactly great in taste, check in and out was convenient though, room size bigger than expected, very loud when someone walks through the hallways

Dear Hannah stine M., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson

Always a pleasure

Customer review rating 3.9/5

B Couples - 04/01/2020 Confirmed reviews ALL

Always a nice experience staff are very polite and helpful

Value for money

Customer review rating 3.9/5

Azam K. Couples - 03/01/2020 Confirmed reviews ALL

Good staff all kind and friendly

A.

Customer review rating 3.9/5

Alo Solo - 01/01/2020 Confirmed reviews ALL

More attention needs to be focused on cleaning the room before guests arrive. Bed covers were not clean and also room smelled really bad almost like I had someone smoking cigarettes Infront of my face.

Chaos

Customer review rating 3.9/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Like being in a homeless hostel rather than a hotel

Dear JAMES WILLIAM JOHN P., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson

Convenient and comfortable but noisy

Customer review rating 3.9/5

Alice Families - 30/12/2019 Confirmed reviews ALL

Good location for accessing various south London / north Downs routes with modernised rooms, good wifi and a decent continental breakfast. Unfortunately other guests were inconsiderate talking outside rooms and banging doors until after 3am. Probably Saturday night is always a risk but there did not seem to be any supervision by reception and I was glad that at least the children slept through.

Dear PAULEEN L., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson

Excellent stay

Customer review rating 3.9/5

Elina Business - 29/12/2019 Confirmed reviews ALL

Very good location accessing London centre with public transport from just outside of the hotel. Very friendly and helpful staff! Nice breakfast

Good

Customer review rating 3.9/5

Edward M. Couples - 21/12/2019 Confirmed reviews ALL

Good customer services and friendly

Dear EDWARD M., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Mr

Customer review rating 3.9/5

Nathan S. Couples - 20/12/2019 Confirmed reviews ALL

The floor upstairs was creaky so heard peoples footsteps walking across the floor. In the morning we woke up all I heard was people walking across the floor. Also the breakfast cereal cornflakes had nuts in the cereal which I have an allergy to nuts. There was no sign saying so overall not very happy with this stay

Dear NATHAN S., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson
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