ibis Styles London Croydon Hotel 3 stars

This is a no frills hotel that has all that you need for a short stay. I stayed in a solo room which is quite small and has a large bed in it. However, it also has a desk, chair, hanging space and kettle. When I checked in there was no remote for the TV and the kettle only worked if you held the switch down. However, these things were soon rectified the next day, but they then let themselves down by not refilling the tea and coffee!

good

I have stayed at several Ibis hotels and their policy of refunds if you find something wrong thst can not be fixed in 15 minutes is impressive. We were making a cup of tea in the morning and the little cartons of milk were off (lumpy). These were replaced within two minutes but the replacements were also off. We reported the problem again but were told that they didn't do room service and milk was available in the breakfast area. We were not happy. I am hoping for a full refund.

I stay at this hotel on a regular basis. I am always impressed with the the team of staff. From the reception to the housekeeping and breakfast staff, the staff are courteous, dedicated and helpful. An Indian man who usually works morning shift at the reception is especially exceptionally brilliant in giving attention to guests. But overall I can't fault anyone at the hotel. I have had problems with TV remote control not working and sometimes erratic Internet facilities and they staff always do their best to help

The breakfast needs to be stepped up with a variety of options.General state of room should be checked before it is given out.had to change rooms due to state of first room.Thanks

The staff are very professional, helpful and kind. The room was clean to my taste and breakfast wasn't too bad

Staff was not too friendly, hygiene was okay, the carpets were gross, breakfast was always crowded and not exactly great in taste, check in and out was convenient though, room size bigger than expected, very loud when someone walks through the hallways

Always a nice experience staff are very polite and helpful

Good staff all kind and friendly

More attention needs to be focused on cleaning the room before guests arrive. Bed covers were not clean and also room smelled really bad almost like I had someone smoking cigarettes Infront of my face.

Like being in a homeless hostel rather than a hotel

Good location for accessing various south London / north Downs routes with modernised rooms, good wifi and a decent continental breakfast. Unfortunately other guests were inconsiderate talking outside rooms and banging doors until after 3am. Probably Saturday night is always a risk but there did not seem to be any supervision by reception and I was glad that at least the children slept through.

Very good location accessing London centre with public transport from just outside of the hotel. Very friendly and helpful staff! Nice breakfast

Good customer services and friendly

The floor upstairs was creaky so heard peoples footsteps walking across the floor. In the morning we woke up all I heard was people walking across the floor. Also the breakfast cereal cornflakes had nuts in the cereal which I have an allergy to nuts. There was no sign saying so overall not very happy with this stay