ibis Styles London Croydon Hotel 3 stars

Customer review rating 3.9/5 2,498 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Styles London Croydon
See on a map
+ 12 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a dayPaying
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machinePaying
Business services
  • Copy/print service available
Information message

Hotel location

ibis Styles London Croydon

585 589 London Road
Thornton Heath
London
CR7 6AY
london
united kingdom

Tel: +442086898989

Fax: (+44)208/6890335

Check-in from 14h00

Check out up to 12h00

  • THORNTON HEATH :  198 250 DUNHEVED ROAD

  • BALHAM :  RAILWAY LINE THORTON HEATH

  • WEST CROYDON :  NATIONAL RAIL WEST CROYDON

  • By plane

    GATWICK AIRPORT At 32.3km / 20.07 miles

  • By plane

    HEATHROW AIRPORT At 40.5km / 25.17 miles

  • By train

    THORNTON HEATH At 1km / 0 miles

GPS :51.389782, -0.112049

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The room has got everything you need for a pleasant stay. Hotel 100% non smoking.

The Solo

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Duet

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Three

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

The Family for Four

Accessible room
  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

COFFEE HOUSE

Type of cuisine: Other cooking style

Feeling peckish? Our in-house bar and restaurant offers up a relaxed, cosy atmosphere and a diverse choice of food and drinks to suit everyone's palate. It's the perfect place to chill out after a long, exhausting day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,498 reviews

tripadvisor

TripAdvisor Rating 3.5/5

923 reviews

Good Budget Croydon Hotel

Customer review rating 3.9/5

Nb -. B. Families - 02/11/2020 Confirmed reviews ALL

Visited my sister in Thornton Heath. Booked one night stay. Only a few minutes drive to Thornton Heath and Croydon. Good budget hotel.

Dear NATASHA B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Relaxed

Customer review rating 3.9/5

Oana E. Solo - 21/10/2020 Confirmed reviews ALL

Very clean and quiet. I do recommend it.

Dear OANA E., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager
Customer review rating 3.9/5

Anonymous Solo - 20/10/2020 Confirmed reviews ALL

Old building, room though renovated, no hot water available

Dear ALEXANDER K., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

great great hotel cheap price clean and fantatsic athmosphere

Customer review rating 3.9/5

Antonio R. Solo - 19/10/2020 Confirmed reviews ALL

good bed, great room, amazing wifi, excellent location, friendly very very friendly staff

Dear ANTONIO r., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

Good location for Croydon University Hospital

Customer review rating 3.9/5

David S. Business - 18/10/2020 Confirmed reviews ALL

Arrived late. Room bitterly cold. 2 hours before wife took her coat off. Remote for tv in pieces. Breakfast in a bag was disgraceful. I' m diabetic. In my bag 1 orange, 1 yoghurt(sugared) i 1 small packet of rice crispies, small bottle of orange juice. Wife had the same minus the orange juice but plus 2 tiny muffins. Unbelievably poor value. Don't opt for breakfast. Shame because this hotel uzed to have very good buffeg breakfast. I know thsres covid, but this breakfast wad insulting. The worst of any hotel I've ever stayed. Co.me on you, you have to do better.

Dear DAVID IAN S., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager
Customer review rating 3.9/5

Anonymous Business - 13/08/2020 Confirmed reviews ALL

Manager Shammeen is v courteous and also the othe front desk staff.

Both

Customer review rating 3.9/5

Miss N. G. Solo - 08/08/2020 Confirmed reviews ALL

Well the team working there is a very lovely supportive team and the Standard of the hotel was good also I like the way how the staff try very hard to make sure we were happy and secure from the virus by making sure all measure were put in place has the health authorities guide line Instructed .

Very disappointing, standards at this hotel are definitely slipping.

Customer review rating 3.9/5

Paul R. Solo - 25/03/2020 Confirmed reviews ALL

I stayed for two nights, this is a hotel that I have used very frequently over the last ten years. This hotel used to have very helpful and attentive staff, some of whom even used to recognise me and greet me by name. I honestly don't think the current staff would notice me if I stayed every night. Owing to both events I was meant to be attending being cancelled, I thought I would have a quiet drink and relax in the bar reading my book. But on the Saturday without warning, behind my back they closed the bar at 9:30! Without asking if I wanted another drink or bothering to tell me that the bar was closing, which as someone who works in the hospitality industry I find this disgusting and rude! Then on the Sunday evening didn't even bother to open the bar, so I had to go outside to the nearest pub! At breakfast, I helped myself to what was labelled as normal cornflakes, but when I started to eat them, found they had nuts in them! Not only sloppy service, but could end up in a court case if someone with a nut allergy had eaten them! Then to cap it off, I was sat in my room Saturday evening after the bar shut early, and water started pouring through the light fitting in my shower. I phoned reception, concerned that obviously there must be a flooding issue in the room above, after hearing nothing after 20 minutes, during which time the water had continued to come through, but was now slowing, I phoned reception again, and they still hadn't bothered to send anyone at this point (lucky it wasn't a fire if this is their response to a potentially serious situation), this time, someone finally came to my room I told them the problem and that they need to check the room above, and that is the last I heard of it! No one bothered to check my light fitting for safety after water pouring through it, no one gave me any update on what actually happened, and even though I enquired twice the next day at reception, no one could give me any information, nor did they seem to be bothered or care! I've never had such appalling service in all the years I've stayed at hotels!

Dear PAUL R., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Calm and comfortable stay. Very helpful staff

Customer review rating 3.9/5

Olivia W. Solo - 25/03/2020 Confirmed reviews ALL

It was great.

Dear OLIVIA W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

good stay and well located

Customer review rating 3.9/5

Louis Families - 22/03/2020 Confirmed reviews ALL

excellent

Dear LOUIS G., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

adequete, and low cost.

Customer review rating 3.9/5

No N. N. Business - 19/03/2020 Confirmed reviews ALL

small room-not a issue. study firm bed. room not too hot-good thing. after arriving at 10.30pm, found shower to be useless with no pressure, and very little luke warm water to tap. thus i was denied a shower before bed. had very poor slow shower in morning ,taking much longer than expected. the room price is irelevant if the basic premise of washing and rest is not delivered. on reporting to the desk the next morning, i felt the staff member did fully understand the failure of the shower, my inconveniance , or the choice denied me. No refund or benefit was offered for use immediately or in future.

Dear RICHARD W., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Comfortable.

Customer review rating 3.9/5

Cynthia B. Solo - 15/03/2020 Confirmed reviews ALL

I always enjoy my stay at the Ibis, it is also a very good location for me when visiting family and friends in London.

Dear CYNTHIA B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Value for money

Customer review rating 3.9/5

Azam K. Couples - 11/03/2020 Confirmed reviews ALL

Always make you feel welcome staff is kind and friendly. There is a very nice lady called RAIN at reception desk who is always on help to fix any problems. Clean rooms ok place for couples plenty of free tea coffee and juice

Dear AZAM k., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good location, good ambiance, but problematic water heater/boiler...

Customer review rating 3.9/5

Zulfadli R. Families - 11/03/2020 Confirmed reviews ALL

In general a pleasant stay, good location (quite peaceful despite being next to hospital, not too noisy), good room ambiance and ample space for luggages.

Dear MOHAMAD ZULFADLI HAJI R., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Good value

Customer review rating 3.9/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Good value and location. Breakfast average.

Dear DAVID IAN S., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Good Location

Customer review rating 3.9/5

Nigel W. Families - 10/03/2020 Confirmed reviews ALL

Not the best stay we have had!! We use this Ibis when visiting family who live near by. On our return on the first day the room we were allocated never had any hot water. We had to more to a smaller room

Dear NIGEL ELTON-W., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Nice room

Customer review rating 3.9/5

Simona Families - 08/03/2020 Confirmed reviews ALL

Nice room, excellent breakfest. Nice and Kind staff.

Dear SIMONA R., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Well located

Customer review rating 3.9/5

Olivia M. Couples - 07/03/2020 Confirmed reviews ALL

Good stay bed was comfy, room was good size, so was bathroom both clean, however we were sad that hot breakfast wasent included in the stay, as I work for an ALL company

Dear OLIVIA M., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Eon w.

Customer review rating 3.9/5

Eon W. Business - 06/03/2020 Confirmed reviews ALL

I will never want to experience wat I have again I have sat at the ibis Croydon I had a guest come to see me jus as I come down the security officer jus in my face say your guest cannot come in all I could have done is jus to leave it and check out back the next day

Dear EON w., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson,Hotel Manager

Well located

Customer review rating 3.9/5

Gk A. Families - 03/03/2020 Confirmed reviews ALL

Good, satisfied, Allocate parking for the customer, and their visitors, not charging them. That's my view.

Dear GNANAKUMAR A., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london