ibis Styles London Croydon Hotel 3 stars

I stayed for two nights, this is a hotel that I have used very frequently over the last ten years. This hotel used to have very helpful and attentive staff, some of whom even used to recognise me and greet me by name. I honestly don't think the current staff would notice me if I stayed every night. Owing to both events I was meant to be attending being cancelled, I thought I would have a quiet drink and relax in the bar reading my book. But on the Saturday without warning, behind my back they closed the bar at 9:30! Without asking if I wanted another drink or bothering to tell me that the bar was closing, which as someone who works in the hospitality industry I find this disgusting and rude! Then on the Sunday evening didn't even bother to open the bar, so I had to go outside to the nearest pub! At breakfast, I helped myself to what was labelled as normal cornflakes, but when I started to eat them, found they had nuts in them! Not only sloppy service, but could end up in a court case if someone with a nut allergy had eaten them! Then to cap it off, I was sat in my room Saturday evening after the bar shut early, and water started pouring through the light fitting in my shower. I phoned reception, concerned that obviously there must be a flooding issue in the room above, after hearing nothing after 20 minutes, during which time the water had continued to come through, but was now slowing, I phoned reception again, and they still hadn't bothered to send anyone at this point (lucky it wasn't a fire if this is their response to a potentially serious situation), this time, someone finally came to my room I told them the problem and that they need to check the room above, and that is the last I heard of it! No one bothered to check my light fitting for safety after water pouring through it, no one gave me any update on what actually happened, and even though I enquired twice the next day at reception, no one could give me any information, nor did they seem to be bothered or care! I've never had such appalling service in all the years I've stayed at hotels!

It was great.

excellent

small room-not a issue. study firm bed. room not too hot-good thing. after arriving at 10.30pm, found shower to be useless with no pressure, and very little luke warm water to tap. thus i was denied a shower before bed. had very poor slow shower in morning ,taking much longer than expected. the room price is irelevant if the basic premise of washing and rest is not delivered. on reporting to the desk the next morning, i felt the staff member did fully understand the failure of the shower, my inconveniance , or the choice denied me. No refund or benefit was offered for use immediately or in future.

I always enjoy my stay at the Ibis, it is also a very good location for me when visiting family and friends in London.