ibis Styles London Croydon Hotel 3 stars

The Hotel doesnt has a good feel at all

The Ibis Style in Croydon has excellent Covid safety policies in place and I feel the staff take the virus seriously and adhere to the guidelines as far as I could see.

Quick check in. Room size good but stank of damp.

Cold room

I stayed a couple of times at this hotel and I always the staff welcomed me nicely and made me fell valued. The room was clean and tidy. For sure i will come back. Thank you everyone for your service and kindness.

On a positive note, the public areas, all seem to be recently refreshed and welcoming,. However as soon as you enter the hallways to the rooms, it is clear that this is where the refreshing has indeed stopped, no evidence of work going to be to continued, but it is needed. The hotel is right next door to the Best Western Plus Croydon and looks as though it is managed by the same company. The rooms, whilst over-all were clean and acceptable, the actual feel, and facilities are in clear need of a replacement and/or lick of paint. The TV struggled to offer more than basic channels and the freeview ones were hit and miss. The air con was noisy and impossible to operate whilst sleeping, even on quiet mode. Bathrooms was clean and large with good water pressure, and hot water supply. So, bottom line in my view, not really what I expected of Ibis Styles/Accor and felt that standards were not there in all areas. However I only have one other hotel in the Ibis Styles level and that is Gloucester Road. Perhaps this might be the reason I was disappointed?

Fine .

Visited my sister in Thornton Heath. Booked one night stay. Only a few minutes drive to Thornton Heath and Croydon. Good budget hotel.

Very clean and quiet. I do recommend it.

Old building, room though renovated, no hot water available

good bed, great room, amazing wifi, excellent location, friendly very very friendly staff

Arrived late. Room bitterly cold. 2 hours before wife took her coat off. Remote for tv in pieces. Breakfast in a bag was disgraceful. I' m diabetic. In my bag 1 orange, 1 yoghurt(sugared) i 1 small packet of rice crispies, small bottle of orange juice. Wife had the same minus the orange juice but plus 2 tiny muffins. Unbelievably poor value. Don't opt for breakfast. Shame because this hotel uzed to have very good buffeg breakfast. I know thsres covid, but this breakfast wad insulting. The worst of any hotel I've ever stayed. Co.me on you, you have to do better.

Manager Shammeen is v courteous and also the othe front desk staff.

Well the team working there is a very lovely supportive team and the Standard of the hotel was good also I like the way how the staff try very hard to make sure we were happy and secure from the virus by making sure all measure were put in place has the health authorities guide line Instructed .

I stayed for two nights, this is a hotel that I have used very frequently over the last ten years. This hotel used to have very helpful and attentive staff, some of whom even used to recognise me and greet me by name. I honestly don't think the current staff would notice me if I stayed every night. Owing to both events I was meant to be attending being cancelled, I thought I would have a quiet drink and relax in the bar reading my book. But on the Saturday without warning, behind my back they closed the bar at 9:30! Without asking if I wanted another drink or bothering to tell me that the bar was closing, which as someone who works in the hospitality industry I find this disgusting and rude! Then on the Sunday evening didn't even bother to open the bar, so I had to go outside to the nearest pub! At breakfast, I helped myself to what was labelled as normal cornflakes, but when I started to eat them, found they had nuts in them! Not only sloppy service, but could end up in a court case if someone with a nut allergy had eaten them! Then to cap it off, I was sat in my room Saturday evening after the bar shut early, and water started pouring through the light fitting in my shower. I phoned reception, concerned that obviously there must be a flooding issue in the room above, after hearing nothing after 20 minutes, during which time the water had continued to come through, but was now slowing, I phoned reception again, and they still hadn't bothered to send anyone at this point (lucky it wasn't a fire if this is their response to a potentially serious situation), this time, someone finally came to my room I told them the problem and that they need to check the room above, and that is the last I heard of it! No one bothered to check my light fitting for safety after water pouring through it, no one gave me any update on what actually happened, and even though I enquired twice the next day at reception, no one could give me any information, nor did they seem to be bothered or care! I've never had such appalling service in all the years I've stayed at hotels!