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Mercure Londres Kensington 4 estrelas

Nota clientes Avis 3.8/5 3.394 comentários

Hotel aprovado por ALLSAFE

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Extras do hotel

  • Um hotel com certificação ALLSAFE, atribuído pela Clifton

  • Sala de reuniões dedicada com capacidade para até 20 convidados

  • Ideal para visitar o Museu de Londres

  • Bar lounge no local com uma seleção de comida e bebida saborosas

  • Harrods shopping centre is located nearby

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 11h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • LONDON HEATHROW Serviços a pagar
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Lavagem a seco/serv. passadeira Serviços a pagar
  • Porteiro/Carregador
  • Concierge
Catering
  • Pequeno-almoço Serviços a pagar
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 1 Sala(s) de reunião
  • Servicio disponible fotocopia/impresión

Localização do hotel

Mercure Londres Kensington

1a Lexham Gardens
Kensington
W8 5JJ londres
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Check-in desde as 14h00

Check-out até às 11h00

  • VICTORIA COACH :  Buckingham Pal

  • De avião

    LONDON HEATHROW A 20,92 km / 13 milhas - Transporte Pagante

  • De comboio

    VICTORIA TRAIN ST A 4,51 km / 2,8 milhas

GPS:51.494965, -0.190716

As nossas opções de alojamento

Todos os quartos têm decoração moderna e estão totalmente equipados com comodidades modernas, incluindo TV LCD, WIFI e smartphone com chamadas internacionais e Internet grátis. Os quartos Privilege têm refrigerantes gratuitos e máquina de café Nespresso.

Os nossos restaurantes e bares

LOUNGE BAR

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 1

  • Tamanho máximo: 32

  • Capacidade máxima: 20 pessoas

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Avaliações dos nossos clientes sobre o
Mercure Londres Kensington

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 3.8/5

3.394 comentários

tripadvisor

Classificação do TripAdvisor 3.5/5

1.978 comentários

Ótima localização, serviço competente e simpático.

Nota clientes Avis 4.0/5

Edilene P. D. Famílias - 20/03/2020 Comentários confirmados de ALL

Gostei do hotel, limpo, pessoas prestativas e competentes.

Dear Edilene, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Always a great experience

Nota Tripadvisor 4.0/5

Tope A Business - 02/03/2020 Avaliação com certificação TripAdvisor

Customer service par excellence from first minute at front desk with Mogtaba and Alba. Warm friendly and ever ready to assist. Very clean rooms and good value for money. Will always recommend this hotel!

Dear Tope A What a lovely review, thank you for taking the time from your busy schedule to post it. Mogtaba & Alba are delighted to see that their hard work is recognised. They, like all of the team, work very hard to ensure that our guests are happy with the time that they spend with us. I hope that when you are next in the area we will have the pleasure of welcoming you back to us here at the Mercure London Kensington. Kind Regards Lisa Kearney General Manager

Friendly, safe, great location for museums

Nota Tripadvisor 5.0/5

Suzanne M 06/02/2020 Avaliação com certificação TripAdvisor

The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.

Dear Suzanne M It was a pleasure having you & your son staying with us.Your son certainly brightened up a dull evening when he walked in, with his cheeky smile & his ability to tell us how to spell his name correctly. I am pleased that you enjoyed the time that you spent with us & I hope that when you are next in London we can have the pleasure of welcoming you back to the Mercure London Kensington. Take care Lisa Kearney General Manager

Outdated and falling to bits

Nota Tripadvisor 1.0/5

yazdaank2018 Business - 24/01/2020 Avaliação com certificação TripAdvisor

What a joke. Don’t be fooled by the professional photos. The whole building is crumbling. Noisy plumb work and everything falling to bits! As for the cleaners, they must be on strike!! I won’t be staying there again!

Dear Yazdaank2018, Thank you for the second review in four days. I am truly saddened to hear your thoughts on the hotel. I did reach out to you after your first review but have yet to have a response. However, you have made your feelings very clear & I appreciate the feedback that you have provided. It will most certainly be used as a training tool in order to improve on the service that we provide. Take care Lisa Kearney General Manager

Good but not great

Nota Tripadvisor 4.0/5

Alexutz_m Business - 13/01/2020 Avaliação com certificação TripAdvisor

First of all, it was a very good surprise to see the Fast CheckOut box - much more efficient and improved experience. The negatives: I have requested a quiet room not facing the street or near the lift - I got one on the corner facing the street and in front of the lift; the welcome tray has chocolate/ fruit - not hygienic as not wrapped; rather noisy in the evening when the guests return to their rooms; coffee/ tea not refilled after the first night.

Dear Alexutz_m We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Lisa Kearney General Manager

Disappointed

Nota Tripadvisor 2.0/5

Passenger13926692298 Couples - 12/01/2020 Avaliação com certificação TripAdvisor

We stayed in room 510 for 2 nights 27/28 December 2019, This room is quite small and extremely noisy all night due to what sounded like an air con unit running. The bathroom has a cracked sink a loose door handle and toilet seat should be obvious to cleaners to report these issues. Came back friday night to pungent smell from bathroom possibly from use of dirty cleaning cloths or mop,went to make a tea only to find no teabags,milk or biscuits, Both mornings woken by cleaners starting at 8-00am. not acceptable when you do not have to check out till 12-00pm.We have used Accor hotels several times and found this to be the worse one will not be using this one again. The only friendly staff were in the dining room at breakfast which we did find to be of quite reasonable quality. We think due to location and area of this hotel things should be a lot better.

Dear Passenger Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Tremendous employees and wonderful hotel

Nota Tripadvisor 5.0/5

Di D Business - 30/12/2019 Avaliação com certificação TripAdvisor

I would like to thank a receptionist on 25th Dec 2019 who really made my stay at the hotel bit longer and I could complete my project and take a rest. I recommend this lovely hotel who wants to feel like at home.

Dear Di D We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Nice hotel with lovely staff

Nota Tripadvisor 3.0/5

maupshaw2018 Friends getaway - 15/12/2019 Avaliação com certificação TripAdvisor

Room was comfy except way too hot even for a cold, wet December. Even tough there was a thermostat and we turned it to the lowest setting possible, we were never able to cool the room down. Bathtub was very high to step over for shower. The majority of the staff was very nice and accommodating.

Dear maupshaw2018 I appreciate you taking the time to post a review following your recent stay at the Mercure London Kensington Hotel. I appreciate the feedback that you have posted about the time you have spent with us. It is invaluable to myself & the team as we learn & grow in the service that we provide. I hope that we have the pleasure of welcoming you back to us for a future visit very soon. Kind Regards Lisa Kearney General Manager

Quality all the way

Nota Tripadvisor 5.0/5

Jim P Friends getaway - 27/11/2019 Avaliação com certificação TripAdvisor

This is a wonderful and ideal hotel for any visitor to London, ideally located for tube and bus, warm, friendly and hospitable, very comfortable accommodation, an excellent breakfast, and with a sure welcome and the knowledge that as a guest you are valued. I recommend it highly.

Dear Jim P Thank you for the above review. I appreciate the kind words that you have written about the hotel and the team. It is always a pleasure having you stay with us and I look forward to welcoming you back very soon. Take care Lisa Lisa Kearney General Manager

Viagem a Londres

Nota clientes Avis 4.5/5

Luis R. Viajante individual - 20/11/2019 Comentários confirmados de ALL

O hotel é muito confortável e tive um ótimo final de semana

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Nota clientes Avis 4.5/5

Michele S. Casais - 15/11/2019 Comentários confirmados de ALL

Hotel muito bem localizado, próximo a duas estações de metrô. Atendimento e limpeza merecem destaque.

Dear Michele, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Honest

Nota Tripadvisor 3.0/5

John A Business - 22/10/2019 Avaliação com certificação TripAdvisor

Overall my stay was good. I was taken aback by the first room assigned to me because it was too small for a 4* hotel. Eventually I asked to have the room changed and my request was acceded to without no problems at all. In any case room was clean and included all the little amenities that one would normally expect in a 4* hotel. Hotel staff was very good and corteous and breakfast was good as well. Location of hotel is excellent.

Dear John Thank you for taking the time to post an honest review and how you have been treated at the Mercure London Kensington. Its always a pleasure to receive any type of feed back and this how it make us more proud and how we can move on to a better service in the future. Im so glad that the team tried to help you in the best way. At the Mercure we do have different types of rooms. Maybe next time you give us the pleasure to welcoming you again and choose the type of room that suits your needs.Thank you once again for kind review. Kind Regards Imed Chikhaoui Reception Manager

Foi uma excelente experiência.

Nota clientes Avis 4.5/5

Armando G. Amigos - 08/10/2019 Comentários confirmados de ALL

Funcionários atenciosos e eficientes, serviços gerais de primeira qualidade, café da manhã variado, padrão de limpeza acima da média e excelente localização fizeram toda a diferença.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Detalhes precisam de maior atenção

Nota clientes Avis 3.0/5

Ly C. S. Famílias - 07/09/2019 Comentários confirmados de ALL

A localização do hotel foi excelente para nosso roteiro em Londres. Os atendentes muito prestativo e o café da manhã uma delicia. Tive problema na primeira noite onde o ar condicionado do quarto não estava funcionando e minha esposa grávida. A sensação que eu tive é que o hotel sabia do problema do quarto mas mesmo assim me alocou nesse quarto. Quando entrei em contato com a recepção pelo telefone não tive resposta, sendo necessário descer até lá para conversar. Após um tempo o atendente disse que havia como eu dormir em um outro hotel, onde o transporte também seria pago por eles, mas devido ao horário eu não aceitei. No outro dia, nos mudaram de quarto onde o ar condicionado estava funcionando.

Dear Ly Carlos, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Menor impossível!!!! Fuja

Nota clientes Avis 2.5/5

Anónimo Casais - 12/08/2019 Comentários confirmados de ALL

Trata-se de hotel precário, quarto minúsculo, reservei duas noites e fiquei apenas uma. Já fiquei em hotéis precários, mas nunca num quarto tao pequeno, cama ruim. Não sei de onde vem a classificação de 4 estrelas. Deve ser “pegadinha”. Sai desse hotel para o St James (taj mahal) pouco mais caro, porém .... muiiiito melhor. Não recomendo

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Quarto para anão

Nota clientes Avis 2.0/5

Amanda Casais - 20/07/2019 Comentários confirmados de ALL

O quarto é muuuuuiiito pequeno . Só cabe uma pessoa

Dear Amanda H., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Estadia

Nota clientes Avis 3.5/5

Marcos Viajante individual - 30/06/2019 Comentários confirmados de ALL

O quarto e o banheiro sao pequenos. O hotel nao tem maquina de gelo. Tinha que pedir gelo no bar. O hotel possui somente um elevador e epequeno e lento.

Exmo Senhor B., Agradecemos os seus comentários no seguimento da sua estada no Mercure London Kensington Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Lisa Kearney General Manager

Better Than Ibis

Nota Tripadvisor 4.0/5

Ken K Business - 29/06/2019 Avaliação com certificação TripAdvisor

I stay at quite a few Accor hotels - Mercure is around the middle of the range for quality. Good location, reasonable value for London and it is certainly worth the extra instead of the nearby Ibis Styles.

Dear Ken K We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Basic / More 3*

Nota Tripadvisor 3.0/5

m s Family - 23/06/2019 Avaliação com certificação TripAdvisor

Rooms are very small, bed creaked, crack in sink, rooms (hotel) needs a refresh / re-paint, expensive for what it is. If the hotel was not so well located for Kensington it would not be so busy. £175 for one night is not value for momey.

Dear M S I want to thank you for the review that you have placed regarding your recent stay at the hotel. I appreciate the feedback that you have provided. These type of comments that we receive from guests are invaluable as we continue to grow in the service that we provide. I do hope that we have the pleasure of welcoming you back on a return visit. We have several room types available at the hotel and perhaps we can choose one of the bigger ones as it may suit your needs more when you next stay with us. Thank you again Take care Lisa Kearney General Manager

Poor

Nota Tripadvisor 2.0/5

André K Business - 22/05/2019 Avaliação com certificação TripAdvisor

The most of the staff were trainees with a not understandable English. Service at the restaurant as well as at the breakfast room is so bad and poor. Nobody there had any proper education for gastronomy. Really, really embarrassing ... Also they really should change regularly the toilet brushes. What I found in my bath room was simply disgusting. So in total many opportunities to improve from my point of view.

Dear DrAndreKlein I appreciate you sharing your candid feedback on your recent visit to the hotel. We have two receptionists who are trainees, that is all, both of whom speak English very well. Breakfast is served on a self serve buffet so that our guests can help themselves to as little or as much as they like. We have information on allergies & are happy to accommodate our guests in their needs. However, I do not see what the team will need to know in terms of "gastronomy", but I appreciate the feedback. The toilet brushes in all of our rooms are disinfected after each guest & changed on a regular basis in order to maintain hygiene levels. I have asked my head of housekeeping to double check the room that you stayed in & change if necessary. Thank you again for the feedback that you have provided, it is the best way that we can improve on the service that we provide. Kind Regards Lisa Kearney General Manager

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