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メルキュールロンドンケンジントン 4 つ星

お客さまの声 3.8/5 3,394 件のレビュー

ALLSAFE認証ホテル

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客室 1

人数
子供の年齢

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使い方?
Accor Live Limitless

入会は無料です

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  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

メルキュールロンドンケンジントン
地図で見る
+ 15 サービス

ホテルのその他の情報

  • クリフトンによるALLSAFE認証取得済みホテル

  • 20名様まで収容可能な専用のミーティングルーム

  • ロンドンの博物館地区を訪れるのに最適です。

  • 館内のラウンジバーでは、おいしいお料理やお飲み物をお召し上がりいただけます

  • Harrods shopping centre is located nearby

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 完全禁煙ホテル
  • エアコン
  • LONDON HEATHROW 有料サービス
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室1室
  • コピー/印刷サービス利用可能

ホテル所在地

メルキュールロンドンケンジントン

1a Lexham Gardens
Kensington
W8 5JJ london
イギリス

電話番号: +442072442400

ファックス: (+44)207/2442500

チェックインは14h00からです

チェックアウトは11h00です

  • VICTORIA COACH :  Buckingham Pal

  • 飛行機で

    LONDON HEATHROW 20.92km / 13 マイル - シャトルバス有料

  • 電車で

    VICTORIA TRAIN ST 4.51km / 2.8 マイル

GPS:51.494965, -0.190716

当ホテルの客室

客室はすべて、モダンな内装が施され、液晶TV、Wi-Fi、無料で国際電話とインターネットがご利用いただけるスマートフォンなど、最新のアメニティが充実しています。プリビレッジルームでは、無料のソフトドリンクとネスプレッソコーヒーマシンをご用意しております。

広々としたクアドルプルルーム:シングルベッド4台

  • 最大人数: 4
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)

プリビレッジルーム:豪華なキングサイズベッド1台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)

スーペリアルーム:寝心地のよいシングルベッド2台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)

スタンダードルーム: ダブルベッド1台

  • 最大人数: 2
  • 面積: 最小 16 / 172 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)

スモールダブルルーム:快適なベッド1台

  • 最大人数: 2
  • 面積: 最小 13 / 140 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)

シングルルーム:快適なダブルベッド1台

  • 最大人数: 1
  • 面積: 最小 13 / 140 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話(...)
客室

レストランとバー

LOUNGE BAR

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
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昼食

ミーティングとイベント

会議室

  • 会議室の数:1

  • 最大サイズ:32 m²

  • 最大ご利用人数:20 人

詳細

お客さまの口コミ
メルキュールロンドンケンジントン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 3.8/5

3,394 件のレビュー

tripadvisor

トリップアドバイザーの評価 3.5/5

1,977 件のレビュー

Always a great experience

トリップアドバイザーの評価 4.0/5

Tope A Business - 02/03/2020 トリップアドバイザー認証口コミ

Customer service par excellence from first minute at front desk with Mogtaba and Alba. Warm friendly and ever ready to assist. Very clean rooms and good value for money. Will always recommend this hotel!

Dear Tope A What a lovely review, thank you for taking the time from your busy schedule to post it. Mogtaba & Alba are delighted to see that their hard work is recognised. They, like all of the team, work very hard to ensure that our guests are happy with the time that they spend with us. I hope that when you are next in the area we will have the pleasure of welcoming you back to us here at the Mercure London Kensington. Kind Regards Lisa Kearney General Manager

Friendly, safe, great location for museums

トリップアドバイザーの評価 5.0/5

Suzanne M 06/02/2020 トリップアドバイザー認証口コミ

The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.

Dear Suzanne M It was a pleasure having you & your son staying with us.Your son certainly brightened up a dull evening when he walked in, with his cheeky smile & his ability to tell us how to spell his name correctly. I am pleased that you enjoyed the time that you spent with us & I hope that when you are next in London we can have the pleasure of welcoming you back to the Mercure London Kensington. Take care Lisa Kearney General Manager

Outdated and falling to bits

トリップアドバイザーの評価 1.0/5

yazdaank2018 Business - 24/01/2020 トリップアドバイザー認証口コミ

What a joke. Don’t be fooled by the professional photos. The whole building is crumbling. Noisy plumb work and everything falling to bits! As for the cleaners, they must be on strike!! I won’t be staying there again!

Dear Yazdaank2018, Thank you for the second review in four days. I am truly saddened to hear your thoughts on the hotel. I did reach out to you after your first review but have yet to have a response. However, you have made your feelings very clear & I appreciate the feedback that you have provided. It will most certainly be used as a training tool in order to improve on the service that we provide. Take care Lisa Kearney General Manager

Good but not great

トリップアドバイザーの評価 4.0/5

Alexutz_m Business - 13/01/2020 トリップアドバイザー認証口コミ

First of all, it was a very good surprise to see the Fast CheckOut box - much more efficient and improved experience. The negatives: I have requested a quiet room not facing the street or near the lift - I got one on the corner facing the street and in front of the lift; the welcome tray has chocolate/ fruit - not hygienic as not wrapped; rather noisy in the evening when the guests return to their rooms; coffee/ tea not refilled after the first night.

Dear Alexutz_m We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Lisa Kearney General Manager

Disappointed

トリップアドバイザーの評価 2.0/5

Passenger13926692298 Couples - 12/01/2020 トリップアドバイザー認証口コミ

We stayed in room 510 for 2 nights 27/28 December 2019, This room is quite small and extremely noisy all night due to what sounded like an air con unit running. The bathroom has a cracked sink a loose door handle and toilet seat should be obvious to cleaners to report these issues. Came back friday night to pungent smell from bathroom possibly from use of dirty cleaning cloths or mop,went to make a tea only to find no teabags,milk or biscuits, Both mornings woken by cleaners starting at 8-00am. not acceptable when you do not have to check out till 12-00pm.We have used Accor hotels several times and found this to be the worse one will not be using this one again. The only friendly staff were in the dining room at breakfast which we did find to be of quite reasonable quality. We think due to location and area of this hotel things should be a lot better.

Dear Passenger Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Tremendous employees and wonderful hotel

トリップアドバイザーの評価 5.0/5

Di D Business - 30/12/2019 トリップアドバイザー認証口コミ

I would like to thank a receptionist on 25th Dec 2019 who really made my stay at the hotel bit longer and I could complete my project and take a rest. I recommend this lovely hotel who wants to feel like at home.

Dear Di D We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Nice hotel with lovely staff

トリップアドバイザーの評価 3.0/5

maupshaw2018 Friends getaway - 15/12/2019 トリップアドバイザー認証口コミ

Room was comfy except way too hot even for a cold, wet December. Even tough there was a thermostat and we turned it to the lowest setting possible, we were never able to cool the room down. Bathtub was very high to step over for shower. The majority of the staff was very nice and accommodating.

Dear maupshaw2018 I appreciate you taking the time to post a review following your recent stay at the Mercure London Kensington Hotel. I appreciate the feedback that you have posted about the time you have spent with us. It is invaluable to myself & the team as we learn & grow in the service that we provide. I hope that we have the pleasure of welcoming you back to us for a future visit very soon. Kind Regards Lisa Kearney General Manager

Quality all the way

トリップアドバイザーの評価 5.0/5

Jim P Friends getaway - 27/11/2019 トリップアドバイザー認証口コミ

This is a wonderful and ideal hotel for any visitor to London, ideally located for tube and bus, warm, friendly and hospitable, very comfortable accommodation, an excellent breakfast, and with a sure welcome and the knowledge that as a guest you are valued. I recommend it highly.

Dear Jim P Thank you for the above review. I appreciate the kind words that you have written about the hotel and the team. It is always a pleasure having you stay with us and I look forward to welcoming you back very soon. Take care Lisa Lisa Kearney General Manager

Honest

トリップアドバイザーの評価 3.0/5

John A Business - 22/10/2019 トリップアドバイザー認証口コミ

Overall my stay was good. I was taken aback by the first room assigned to me because it was too small for a 4* hotel. Eventually I asked to have the room changed and my request was acceded to without no problems at all. In any case room was clean and included all the little amenities that one would normally expect in a 4* hotel. Hotel staff was very good and corteous and breakfast was good as well. Location of hotel is excellent.

Dear John Thank you for taking the time to post an honest review and how you have been treated at the Mercure London Kensington. Its always a pleasure to receive any type of feed back and this how it make us more proud and how we can move on to a better service in the future. Im so glad that the team tried to help you in the best way. At the Mercure we do have different types of rooms. Maybe next time you give us the pleasure to welcoming you again and choose the type of room that suits your needs.Thank you once again for kind review. Kind Regards Imed Chikhaoui Reception Manager

プランで選びましたが、勘違いしていたのでしょうか?

お客さまの声 1.5/5

Miki 一人 - 11/10/2019 確認済みレビュー すべて

5泊させて頂きました。 フロントでは初日のチェックインの対応とチェックアウトの対応はとてもスムーズ、かつ笑顔と気持ちの良い感じで良かったのですが 2日目翌朝に「テレビの点け方が解らないです」と問い合わせるととても不機嫌な返事もされず呆れた様子でした、、、夕方に部屋に戻るとテレビはついていたのですが消したらまたつかずで、結局いじっていたらメインスイッチでは無い所の操作で点きました操作するマニュアルでもあれば良いのにと思います。 バスローブとスリッパ付きのプランでしたのでパジャマはもスリッパも持たずに行きましたが最初の日の物しか無くて!!大変残りの宿泊の日々に困りました!

Dear Mikiko Y., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. If you want to follow up this fever please do not hesitate to drop me an email and we discuss this more . kind regards Imed Chikhaoui Reception Manager Fo…

施設が古く騒音などで熟睡出来なかった、最低限の設備のメンテナンスをすべき、4星からは程遠い

お客さまの声 0.5/5

Extremely D. ファミリー - 27/09/2019 確認済みレビュー すべて

壁が薄いのか隣の部屋の音が漏れる、となりのTVの音がはっきり聞こえる。 夜中にチェックインしてくる人がいると起こされる。 空調ノイズが煩く、夜間切らないと眠れない、切ると暑い 洗面所の排水が悪く水が貯まる。 とても4星のクオリティーではない、今までに泊まったホテルで最低のホテル。

Dear Mr Takeshi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Kearney General Manager

とても古い

お客さまの声 3.5/5

Yuko 一人 - 29/07/2019 確認済みレビュー すべて

トイレから悪臭があった とにかく水回りが古すぎる タクシーをホテルスタッフに予約したが手違いで間違いがあった。また違うタクシーはカードも使えず日本人だからかぼったくられた ハンディという携帯のサービスは良かった ホテルの場所自体はとても良い場所

Dear Yuko K., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Better Than Ibis

トリップアドバイザーの評価 4.0/5

Ken K Business - 29/06/2019 トリップアドバイザー認証口コミ

I stay at quite a few Accor hotels - Mercure is around the middle of the range for quality. Good location, reasonable value for London and it is certainly worth the extra instead of the nearby Ibis Styles.

Dear Ken K We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Basic / More 3*

トリップアドバイザーの評価 3.0/5

m s Family - 23/06/2019 トリップアドバイザー認証口コミ

Rooms are very small, bed creaked, crack in sink, rooms (hotel) needs a refresh / re-paint, expensive for what it is. If the hotel was not so well located for Kensington it would not be so busy. £175 for one night is not value for momey.

Dear M S I want to thank you for the review that you have placed regarding your recent stay at the hotel. I appreciate the feedback that you have provided. These type of comments that we receive from guests are invaluable as we continue to grow in the service that we provide. I do hope that we have the pleasure of welcoming you back on a return visit. We have several room types available at the hotel and perhaps we can choose one of the bigger ones as it may suit your needs more when you next stay with us. Thank you again Take care Lisa Kearney General Manager

Poor

トリップアドバイザーの評価 2.0/5

André K Business - 22/05/2019 トリップアドバイザー認証口コミ

The most of the staff were trainees with a not understandable English. Service at the restaurant as well as at the breakfast room is so bad and poor. Nobody there had any proper education for gastronomy. Really, really embarrassing ... Also they really should change regularly the toilet brushes. What I found in my bath room was simply disgusting. So in total many opportunities to improve from my point of view.

Dear DrAndreKlein I appreciate you sharing your candid feedback on your recent visit to the hotel. We have two receptionists who are trainees, that is all, both of whom speak English very well. Breakfast is served on a self serve buffet so that our guests can help themselves to as little or as much as they like. We have information on allergies & are happy to accommodate our guests in their needs. However, I do not see what the team will need to know in terms of "gastronomy", but I appreciate the feedback. The toilet brushes in all of our rooms are disinfected after each guest & changed on a regular basis in order to maintain hygiene levels. I have asked my head of housekeeping to double check the room that you stayed in & change if necessary. Thank you again for the feedback that you have provided, it is the best way that we can improve on the service that we provide. Kind Regards Lisa Kearney General Manager

Good location

トリップアドバイザーの評価 4.0/5

Ilya G Business - 22/05/2019 トリップアドバイザー認証口コミ

The location is really great. Fast access to some of the sights. Friendly and helpful staff. Plenty places to eat around. Science museum few minutes walking. Tube station 500 meters away. All in all I am quite satisfied.

Dear Getaway38245750452 Thank you for the kind review following your recent stay at the Mercure London Kensington I am so pleased to learn that you enjoyed the time that you have spent with us. It is my hope that we can have the pleasure of welcoming you back to us again in the not so distant future. Kind Regards Lisa Kearney General Manager

レセプションスタッフやレストランのスタッフがフレンドリーで、対応が素晴らしい。

お客さまの声 4.5/5

Tsukasa ファミリー - 20/05/2019 確認済みレビュー すべて

大変気持ち良く、滞在できました。

T M. 様 この度は、Mercure London Kensington Hotel でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Lisa Kearney General Manager

Hotel was nice but rooms are very small

トリップアドバイザーの評価 3.0/5

Happiness23177799418 Couples - 20/05/2019 トリップアドバイザー認証口コミ

Rooms in this hotel were very small and looked old and tired. As an Accor Hotels member I was expecting larger rooms and a more up to date feel for one of your hotels. For 2 people the room was very small, we stayed for 2 nights and each morning we had to take it in turns to get dressed and ready as there was not enough space for us to do this at the same time. The desk almost touched the bed at one side and the wardrobe almost touched at the other The bathroom was extremely small, you were virtually sitting on the toilet when you tried to use the sink. Also, the fixtures and fittings looked very old and worn, all the chrome had come off the taps in places so were down to the bare metal. However, the hotel was handy for where we needed to be and was clean.

Dear Happiness We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great location but that’s where it ends

トリップアドバイザーの評価 1.0/5

BSBtraveller Solo travel - 18/05/2019 トリップアドバイザー認証口コミ

I’m a top tier Accor loyalty member and was surprised that I did not receive the customary welcome drink or gift that ever Accor property affords to its top tier members. No big deal, they clearly don’t care about loyalty but the whole experience was lacklustre. Upon arrival the check in person could not have cared less about my arrival, I seemed to be annoying her by disrupting whatever she was doing. All the staff in the hotel (except one of the breakfast waitresses) were miserable. The hotel has one small lift which takes forever to arrive. The rooms are tiny - it’s London so I can accept that,but when everything else is so bad it kind of feels worse. The maintenance of the room left a lot to be desired with wallpaper peeling off, the shower head not working properly and the toilet taking 20-30 ministers to fill. The one good thing is the location which is very close to Earls Court station which worked for me in this trip.

Dear BSBtraveller I appreciate the candid review that you have written regarding your recent stay at the hotel. I have taken some time to go through all of the reservations that we had over the past couple of weeks for guests from Australia. I can see that we have had quite a few, which is always great. Bar two of those reservations, which I checked in myself all others were booked via third party websites. When guests booked through these websites they are no longer entitled to any of the benefits that their membership normally allows them access to. This is the only reason why I can conclude that you did not receive drinks vouchers or the recognition that you deserve as a member of that level. However, I have been known to be wrong so if this is not the case then please contact me directly at the hotel so we can discuss your concerns in more detail. I am disappointed that you feel that our team could not "have cared less" about your arrival and that you felt that we were all "miserable". This is certainly not how we want to come across and in fact, in the vast majority of the reviews, I receive this is certainly not the case. The team are always described as polite, professional and willing to go that extra mile. It saddens me to think that you did not experience this and I will be highlighting your concerns as our next team meeting so that we can learn from it. I also appreciate the feedback you have provided on the other aspects of your stay and please be assured that I will be looking into these and addressing them. Once again, thank you for your review. All feedback that we receive is an opportunity for us to learn and grow in the service that we provide, so it is invaluable to me. Take care Lisa Kearney General Manager

ロンドンの閑静な住宅街にあって便利

お客さまの声 3.5/5

Kent ファミリー - 08/05/2019 確認済みレビュー すべて

はじめての利用でしたが、ロンドンの閑静な住宅街にあって便利でした。近所に大型のスーパーがあり、お土産を購入することが出来ます。

Akira K. 様 この度は、Mercure London Kensington Hotel でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Lisa Kearney General Manager

最新の20口コミ

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周辺のホテル

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