Mercure London Kensington

Booked this as it was close to where we wanted to be. Nice hotel with good customer service. The rooms are a little dated especially the bathrooms but still clean and everything you need. Excellent breakfast buffet. The service is excellent

Awful hotel with dreadful communication abilities !!!! I have been charged for the room twice for the same night and the deposit they tell you is held for 24 hrs is actually on hold for upto 7-9 DAYS . i HAVEE CALLED AND WRITTEN THE COMPANY AND STILL NO RECOMPENSE . DREADFUL DECOR circa 1970's and very tired indeed

My fiancé and I stayed here for 12 days, so I find myself in the unusual position to have gotten very familiar with a specific hotel. I want to start with the two staff members who really made this a great place- Roxxane and Zinab (hopefully I spelled their names correctly) they made a fine experience turn into an exceptional one. The rooms are solid, as is the breakfast, and they are certainly good for london prices, but they were not mind-blowing. Now that being said, I am rating this 5 stars because the two staff members that we interacted with frequently (with requests or asking for help) were very helpful and were always kind, patient, understanding, and willing to help. We had many requests, to be frank we were probably pretty annoying guests due to the frequent requests and such, yet as I said, both Zinab and Roxxane were always willing to help and seemed happy to do so! In fact, I swung in 16 days after our last stay to pick up some food that I had delivered to the hotel by accident and Zinab was working, she recognized me/my name. If that doesn't say everything it needs to about the staff then I don't know what would! Thank you both greatly

This is billed as a four star hotel, so I was expecting something exceptional. It was good but there were some gaps. It was no better than a Premier Inn. The bedrooms are not well sound proofed. In the room I was first offered I could hear the people next door very clearly. When I mentioned this I was immediately offered a different room with no fuss. My bedroom was comfortable and exceptionally clean. As other people have said you cannot open the window. There was no sink plug in the bathroom, the shower head was not properly connected so that water sprayed over the floor, and there were no tumblers or other drinking glasses. The breakfast was ok, if a bit limited. The food included boiled eggs, but there were no egg cups or spoons to eat them with. I am used to doing without these things abroad but they are usual in England. I would also have preferred to eat breakfast without a television blaring away. The staff were exceptionally pleasant and attentive. I did not mention the egg cups or the television, but they dealt with everything I asked for.

We arrived at this Accor hotel having strolled along from County Hall via the Army museum at Chelsea. The booking in went okay but the smell of the room when we opened the door was over whelming - its fresh air that was needed NOT air conditioning OPEN the WINDOWS and let it in. We would have done it ourselves but the window would not open It was obvious that the room had not been used for some time a sad draw back of Covid-19. The room had a King size bed and a TV that needs urgent retuning or better still install a new tv they are as cheap as chips nowadays. The bathroom was clean: just; more than we can say about the wall tiles. which either need a good clean or replacing. The water pipe connected to the shower was letting out nearly as much water as the awful shower itself, if we had not moved the curtain fully round and held it in position we and the King size bed would be floating down Cromwell road. Yikes. We have stayed at many Accor hotels but this was by far the poorest of them all which is sad as we enjoy staying in their hotels. Even the bathrobes had different named hotels on them. A full refurbishment is required here if this hotel is to compete with the new Premier Inn and Travelodge super rooms which leaves this hotel amenities well behind and this room was supposed to be a Kings privilege room. We don't pass comment on sleep quality as you either have a good nights sleep or you don't can't blame the hotel for that. However, on the plus side its close to the museums and parks and is in a good location with nice staff. Shame about the accommodation.