Mercure London Kensington Hotel 4 stars

Name: Mercure London Kensington Hotel
Address: LONDON, W8 5JJ, UNITED KINGDOM
Telephone: (+44)207/2442400
Rating: 3.8

Customer review rating 3.8/5 3,385 reviews

ALLSAFE approved hotel

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+ 15 Services

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Mercure London Kensington Hotel

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Chirag Nagar, Hotel Manager

The Mercure London Kensington hotel is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs. Nested between Earls Court and Gloucester Road tube stations, the 4-star hotel offers contemporary design, comfort and a first-rate service to all guests. Each modern room is completed with contemporary décor and is fully equipped with modern amenities, helping to make your stay as comfortable as possible.

Its central location makes it perfect for a city break in the capital. Travel around London with ease thanks to excellent rail and road transport links. After a day of sightseeing, cap off the night with a cocktail back at the hotel's stylish lounge bar. Whether you're visiting for business or leisure, your every need will be taken care of. From comfortable bedrooms to a dedicated meeting facility for up to 20 guests, we have you covered.

A 20-minute drive from Heathrow Airport and walking distance to Hyde Park, The Royal Albert Hall, Harrods and London's museums, including the V&A, Natural History and Science Museum, this hotel is the perfect base from which to explore the city.

Hotel extras

An ALLSAFE Clifton certified hotel
Dedicated meeting room accommodating up to 20 guests
Perfect for visiting London's Museum Quarter
On-site lounge bar with a selection of tasty food and drink
Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
LONDON HEATHROWPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Porter
Concierge

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59

1 meeting room(s)
Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email :

Check-in from 14h00

Check out up to 11h00

VICTORIA COACH : Buckingham Pal

By plane
LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying
By train
VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodation(s)

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Privilege room with a luxurious king-size bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Superior room with two comfy single beds

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Standard room with a double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Small double with a comfy bed

Max. number of persons: 2
Area: From 13 m² / 140 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Single room with a comfy double bed

Max. number of persons: 1
Area: From 13 m² / 140 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Rooms

Our restaurants and bars

LOUNGE BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 32 m²
Maximum capacity: 20 people

Find out more

Grubby Bedrooms

William Couples - 08/01/2021 Confirmed reviews ALL

Excellent support in reservation and arrival ruined by grubby, dirty bedrooms in a pandemic ! Moved rooms twice and only 3rd one passably clean and tidy....which is the least we would expect from a 4 star hotel in London.

Good stay

Nelson M. Couples - 08/01/2021 Confirmed reviews ALL

Good

Verey convenient, well organised and very strong and resilient staff team.

Gary C. Business - 23/12/2020 Confirmed reviews ALL

MY experience has been very good, in particular the resilience an organisation around covid measures. I always enjoy my stay at tis hotel.

Not clean and or Covid compliant

Peter W. Business - 21/12/2020 Confirmed reviews ALL

This was my second stay at this hotel. I reported the first time that blood marks were visible in the outside of the bathroom sink. I made a complaint regarding this and one of the front desk staff confirmed they would reply to me with how this would be rectified. I equally complained about finding hair in the bathroom from a previous guest along with finger print marks on light switches, window and even the tv remote. In the height of a global pandemic and now in tier 4, I was expecting this hotel as they are legally obliged to, to go above and beyond in ensuring cleanliness and safety for its guests.

Great Hotel great staff

Debbie Business - 10/12/2020 Confirmed reviews ALL

Iv stayed here many times, the staff are really pleasant and helpful. The rooms and bathrooms are spotless and the location is perfect for me.

Dear Deborah F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the present Kind Regards Imed Chikhaoui

Good Stay

Shawn Solo - 09/12/2020 Confirmed reviews ALL

Clean and good size single room with double bed. The only thing missing was breakfast, which was said to be included on bookings.com website. Other than that it was a pleasant and comfortable stay. Staff were friendly and helpful even though they appeared to be short on staff. Would stay again.

Dear Shawn S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Excellent stay

Dr D. P. Solo - 09/11/2020 Confirmed reviews ALL

A very comfortable and satisfactory. Staff excellent and helpful all the time.

Dear Darius P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui

Mahdi A. D. Families - 05/11/2020 Confirmed reviews ALL

Heater didn’t work Lots of hair on the bed After I put the lotion on my body I had lots of rush

Dear Mahdi Ashori d., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imed Chikhaoui

Would not recommend!

S Couples - 04/11/2020 Confirmed reviews ALL

Extremely disappointed with this 4star hotel Privilege room had none of the luxuries stated on website ... no coffee machine, robe or slippers No full English breakfast just a poor effort of a continental and had to pay extra to have it delivered to room!

Dear Sue P., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Imed Chikhaoui

Perfect

Foreign Friends - 31/10/2020 Confirmed reviews ALL

Really nice atmosphere the employees are very generous.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Imed Chikhaoui

Great stay no t

Debbie F. Solo - 30/10/2020 Confirmed reviews ALL

Great as always. The staff here are brilliant! The rooms are comfortable and the bathrooms are spotless

Dear Deborah F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Imed Chikhaoui

Comfortable

Audrey R. Couples - 24/10/2020 Confirmed reviews ALL

Receptionist was was welcoming

Dear Audrey R., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Not great at all!

Harpreet S. Couples - 23/10/2020 Confirmed reviews ALL

I made reservation to stay at Mercure Kensington on Booking.com, the room Was advertised as king executive with full English breakfast, soft drinks in mini bar and coffee machine. When we got to the hotel we discovered that they were not serving full English and only continental, this was disappointing we asked if they could reduce the room rate because we didn't want the continental and they did which was great. When we went to our room we were even more disappointed, the room did not at all look as it was advertised on the website, very standard for an executive king. There was no coffee machine and no drinks in the mini bar, we were very put of by our experience and decided we did not want to stay there. We went to the reception and explained the situation to the lady who was very help and supportive and understood where we were coming from. She spoke to reservations team and they decided they would give us a full refund, which I am very greatful for. I do understand that there are may different procedures now because of Covid-19, but feel each hotel should disclose exactly what changes apply to them so customers are fully informed and are aware of what they are booking. Overall our short experience at this hotel was not that great at all, but I would like to say that your receptionist Eliza is a gem, she was very helpful and happy to assist us as much as she could, Thank you Eliza.

Dear Harpreet S., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Imed Chikhaoui

friendly staff and clean room

Fabiob Business - 15/10/2020 Confirmed reviews ALL

came to London on business, room was small and simple but clean and quiet although it faced a busy road. would return to stay

Dear Fabio B., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards Imed Chikhaoui

Location is good, price is acceptable. Check in staff accommodating, providing upgrade due to Club membership.

Winston C. Couples - 26/09/2020 Confirmed reviews ALL

Was good enough. Room service is terrible though---awful selection!

Not Up to Usual Standard

Charles P. Business - 19/09/2020 Confirmed reviews ALL

I had a nice room, which was an upgrade to a Privilege Room, but the A/c was pretty ineffectual & so the room was too hot- same problem as the previous stay in this hotel. Breakfast was very poor value for money at £10 for a minimal continental breakfast- same P. as for the Pre Covid full cooked breakfast with extras.

Average.

Anonymous Business - 02/04/2020 Confirmed reviews ALL

Broken shower head; low water pressure; Door key gets demagnetized every single day; each time staff forgets to send the invoice via e-mail, even when asked multiple times.

A comfortable, friendly and well run hotel in a good position.

Ian Couples - 23/03/2020 Confirmed reviews ALL

Despite all the coronavirus-related problems nationally, the staff made our stay both comfortable and enjoyable. The location of the hotel is good, and the rooms are comfortable and well appointed. We hope to return as soon as the virus situation improves.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Reasonably priced, nice hotel

A A. Business - 21/03/2020 Confirmed reviews ALL

The hotel location is convenient as theres wide choice of restaurants nearby and a supermarket next to it. Not too far from centre of London and the price is fair. Rooms a bit old but still tidy.

Dear Andre, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good hotel, easy to find, close to Underground, friendly staff

Stephen M. Business - 20/03/2020 Confirmed reviews ALL

Good sized room and bathroom, comfortable bed, plenty of toiletries, quiet. Good value and quality breakfast

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Our most recent 20 reviews

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