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Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,944 reviews
Mercure London Kensington Hotel
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Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,261 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,944 reviews

Outdated and falling to bits

TripAdvisor rating 3.5/5

yazdaank2018 Business - 24/01/2020 TripAdvisor review

What a joke. Don’t be fooled by the professional photos. The whole building is crumbling. Noisy plumb work and everything falling to bits! As for the cleaners, they must be on strike!! I won’t be staying there again!

first stay at Mercure London Kensington Hotel

Customer review rating 3.8/5

Alan W. Business - 20/01/2020 Confirmed reviews ALL

I arrived late so not a lot of opportunity to enjoy the hotel, however room was comfortable, nicely furnished and reasonable value for London. Breakfast was excellent and much nicer than the typical hotel breakfast

Dear Alan, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Olivia Couples - 18/01/2020 Confirmed reviews ALL

We had to book in here at the last mi ute as our other hotel cancelled our reservation without notice. Staff here were lovely and welcoming. Our room was beautiful and clean. Free use of tea and coffee facilities in our room, as well as soft drinks and water provided in our mini fridge. We ordered room service on our last night here and the food was delicious. Served quickly enough and still hot when it arrived in our room. Thanks for such a positive experience!

Dear Olivia, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Perfect

Customer review rating 3.8/5

Stella Couples - 17/01/2020 Confirmed reviews ALL

We always enjoy this hotel for the helpfulness of the Staff

Dear Stella, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good, friendly staff and clean

Customer review rating 3.8/5

Charles F. Business - 17/01/2020 Confirmed reviews ALL

Pleasant hotel to stay at, central to West London. Friendly staff and clean throughout. Good breakfast

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Acceptable

Customer review rating 3.8/5

Lauren K. Families - 16/01/2020 Confirmed reviews ALL

Overall ok but the bath plug situation was disappointing. The bath plug was missing, reception advised at 2130 we would have to wait until 0800 the following morning for housekeeping to arrive for this to be resolved.

Dear Lauren, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Acceptable

Customer review rating 3.8/5

Bob Couples - 15/01/2020 Confirmed reviews ALL

All services were very good. However the room was a little tired, the ironing board was decrepit and no usb sockets anywhere.

Dear Tim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good but not great

TripAdvisor rating 3.5/5

Alexutz_m Business - 13/01/2020 TripAdvisor review

First of all, it was a very good surprise to see the Fast CheckOut box - much more efficient and improved experience. The negatives: I have requested a quiet room not facing the street or near the lift - I got one on the corner facing the street and in front of the lift; the welcome tray has chocolate/ fruit - not hygienic as not wrapped; rather noisy in the evening when the guests return to their rooms; coffee/ tea not refilled after the first night.

Dear Alexutz_m We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Lisa Kearney General Manager

Disappointed

TripAdvisor rating 3.5/5

Passenger13926692298 Couples - 12/01/2020 TripAdvisor review

We stayed in room 510 for 2 nights 27/28 December 2019, This room is quite small and extremely noisy all night due to what sounded like an air con unit running. The bathroom has a cracked sink a loose door handle and toilet seat should be obvious to cleaners to report these issues. Came back friday night to pungent smell from bathroom possibly from use of dirty cleaning cloths or mop,went to make a tea only to find no teabags,milk or biscuits, Both mornings woken by cleaners starting at 8-00am. not acceptable when you do not have to check out till 12-00pm.We have used Accor hotels several times and found this to be the worse one will not be using this one again. The only friendly staff were in the dining room at breakfast which we did find to be of quite reasonable quality. We think due to location and area of this hotel things should be a lot better.

Dear Passenger Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Excellent

Customer review rating 3.8/5

Alison Business - 11/01/2020 Confirmed reviews ALL

Another excellent stay at the Mercure in Kensington. Allocated a lovely room on the 4th floor. Nice and spacious with good space for working as well. Couldn’t fault it - thank you. All the staff are always so friendly and efficient and always make us so welcome. Definitely my go to hotel in London.

Dear Mrs D., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great stay

Customer review rating 3.8/5

Beth Families - 09/01/2020 Confirmed reviews ALL

One night stay to attend the hospital next door. Friendly and helpful staff.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Comfortable hotel, convenient location, helpful staff

Customer review rating 3.8/5

Elizabeth M. Couples - 09/01/2020 Confirmed reviews ALL

Enjoyed staying there over Christmas, comfortable room, everything we needed

Dear Mrs M., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Brilliant. Staff lovely. Breakfast delicious. Cafe made great coffee. Loved the complementary soft drinks.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Central London Stay

Customer review rating 3.8/5

Atul O. Couples - 08/01/2020 Confirmed reviews ALL

Good hotel in central london. Well connected and great staff

Dear Atul, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

a good stay in London

Customer review rating 3.8/5

Emma Friends - 07/01/2020 Confirmed reviews ALL

Everything went smoothly, the receptionist was kind enough to change our rooms to a higher floor.

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

I have not yet received the refund for the deposit (30 GBP)

Customer review rating 3.8/5

Anfu Friends - 05/01/2020 Confirmed reviews ALL

The stay was generally pleasant, but please help me check with the refund for the deposit. Thank you!

Dear Anfu, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to the pre-authorisation that was taken on your card, I can see that this was released on the day of departure as promised. Some international banks can take up to 20 working days to release this back into your account. Please check with them directly. Should you have further issues then please do not hesitate in contacting me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Very pleasant stay

Customer review rating 3.8/5

Dougy Families - 05/01/2020 Confirmed reviews ALL

Conveniently located. Very comfortable room. Extremely pleasant receptionist.

Dear Douglas, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

extremely disappointed

Customer review rating 3.8/5

Colin W. Couples - 03/01/2020 Confirmed reviews ALL

small room,bathroom sink cracked,toilet seat loose,toilet door handle loose,Noisy all night possibly from air con unit?Came back Saturday evening to find disgusting smell in bathroom maybe due to use of dirty cleaning cloths or mop.Went to make a tea only to find no tea or milk or biscuits. Both mornings we were disturbed by the cleaners starting at 8.00 am. On Monday morning the cleaner was knocking on the door to clean the room at 9.00am when we did not have to check out till 12.00pm. We stayed in room 510. On the plus side comfy bed and reasonable breakfast. Overall very disappointed the only friendly staff worked in the dining room. We have stayed in several Accor hotels and found this hotel the worst ever.

Dear Mr w., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Great

Customer review rating 3.8/5

Rj Families - 31/12/2019 Confirmed reviews ALL

Wonderful hotel

Dear Rama, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ms H.

Customer review rating 3.8/5

Di H. Business - 30/12/2019 Confirmed reviews ALL

My stay at Mercure Hotel was so nice that I even did not want to leave. I felt like at home and employees were tremendous and business oriented people. They made my Christmas unforgettable this year. Definitely, I will return next year again.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
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