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Mercure London Kensington Hotel 4 stars

Customer review rating 3.8/5 3,313 reviews
Mercure London Kensington Hotel
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Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,313 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,960 reviews

Well located, room very small.

Customer review rating 3.8/5

Philip P. Couples - 19/02/2020 Confirmed reviews ALL

Location good, room small and pokey. Have to have your head at right angles to watch tv

Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Excellent service and Good location

Customer review rating 3.8/5

Sirin Couples - 18/02/2020 Confirmed reviews ALL

The hotel locate near attraction and tube station, easy to go everywhere. The location look busy but in the room is quiet makes I slept well for whole night. Easy go to heathrow airport by piccadally line(only one line, no transfer). Staffs are nice and has welcome gift and card.

Dear Sirinthip, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great staff, let down by a tired property.

Customer review rating 3.8/5

Seán P. Solo - 17/02/2020 Confirmed reviews ALL

Unnecessary design elements in the smaller rooms make the bathroom unusable. The larger rooms allow you to see the overall tiredness of the property clearly. The mattress are past their use by date, or if not have not been turned, so may as well be. The breakfast was, on the whole, excellent. The staff are friendly and efficient. Thank you to Mogtaba, Koolesh and Ilona.

Dear Sean, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Terrible service and poor staff knowledge

Customer review rating 3.8/5

Cher M. T. Solo - 17/02/2020 Confirmed reviews ALL

Stayed at this hotel as I usually do and the experience was terrible. The staff was clueless about the Accor Gold benefits, wanting to charge me for late check-out and there was no processing of welcome drinks etc. Compared to previous stays the quality of the staff knowledge seemed to have plunged significantly. Will need to rethink whether I should stay here on future trips to London.

Dear Cher Min T., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

NIce hotel

Customer review rating 3.8/5

Helen J. Couples - 16/02/2020 Confirmed reviews ALL

We stayed for 4 nights and found the location to be just right for us. Short walk to Gloucester Rd tube, big Sainsburys open all hours almost next door and plenty of restaurants in walking distance. The hotel was very clean and the staff very pleasant. Our only gripe would be that the room did not have much storage for two people staying for 4 nights in winter clothes - also no actual towel rails in the bathroom to hang wet towels on. But these are minor things which did not detract from our enjoyable stay. One night we were disturbed at 1 am by a group of adults talking and laughing loudly in the next room - they stopped and said sorry when we banged on the wall so I suspect that the walls must be very thin and that therefore we were just unlucky on that occasion as the other 3 nights were fine. The breakfast buffet was good but I would imagine that there could be pressure on tables when the hotel was full. All in all we would certainly use it again when in London.

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Booked a day use for myself and the mrs

Customer review rating 3.8/5

Rayhan K. Couples - 16/02/2020 Confirmed reviews ALL

Me and my mrs always go to mercure hotel for a short break and we specifically booked on the 14th February from 10am-6pm However when we got there we were told it is unavailable and that we can only be booked from 10am-4pm. It was really disappointing as our day was ruined, but the guy at the desk gave us free complimentary which doesn’t justify at all, but it was kind of him.

Dear Rayhan, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LIsa Kearney General Manager

Great location, great value!

Customer review rating 3.8/5

Steve M. Couples - 15/02/2020 Confirmed reviews ALL

Stayed for one night as a couple. Our trip included a visit to the Royal Albert Hall - and this hotel couldn't be much nearer! The price was excellent value for money. This would also be great for the museum district!!! The bathrooms were slightly tired, but other than that, the facilities were excellent.

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Perfect stay

Customer review rating 3.8/5

Alison Business - 15/02/2020 Confirmed reviews ALL

Everything about staying at the mercure in Kensington is just perfect. The staff are so friendly, nothing is too much trouble for them. Customer service is obviously important to them. From check in by mogtaba and zainab; being served at the bar by Claudia, breakfast served by Daniela and Mihaela, and Imed sorting out my next booking as personal circumstances has meant existing plans need to be changed. Rooms are spotlessly clean and spacious. Really can’t fault it. Lisa you have a good team working for you. Thank you / Diolch Ps looking forward to bringing my family to stay in April

Dear Alison, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great location, excellent stay

Customer review rating 3.8/5

Geoff Business - 14/02/2020 Confirmed reviews ALL

Great service at the desk on arrival, I got an upgrade to a great room, breakfast excellent. All in all a good stay.

Dear Geoff, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Well located for The Albert Hall

Customer review rating 3.8/5

Gary Couples - 12/02/2020 Confirmed reviews ALL

All staff were friendly,breakfast was excellent and great location for the tube ,two stations nearby.Room was quite small but had everything you needed.Overall I would recommend.

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ok-ish hotel

Customer review rating 3.8/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Ok-ish but at the same time typical London hotel. Rooms are ok, although it misses the nice finishing touch. Plugs were at a very strange place in the hotel. Disappointing was the lure dust on the floor, due to lack of hovering. Bathroom was clean. Location is good.

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Quality all the way

Customer review rating 3.8/5

Jim P. (. O. B. 1. Friends - 11/02/2020 Confirmed reviews ALL

At the Kensington Mercure, I never feel less than welcome, and on each visit receive exemplary hospitality, care and kindness from the staff, reception, housekeeping, bar and longe area and the breakfast area. As the title says, it is quality all the way, and I greatly look forward to my next visit. The reception staff were as always, kindness itself. Thank you!

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Mostly good

Customer review rating 3.8/5

Dah Couples - 11/02/2020 Confirmed reviews ALL

Friendly staff. Room was very good. Dinner menu limited and not all choices available. Breakfast: Cold plates yet again. Kitchen staff don't know what grilled tomatoes are!

Dear Duncan, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

supportive staff

Customer review rating 3.8/5

Mrs H. Business - 11/02/2020 Confirmed reviews ALL

There were a small group of us staying at the hotel - including a number of guests with additional needs. Everyone was supportive and catered for our needs once there. We were unable to book directly with hotel but all accor helpline got things sorted.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Excellent stay

Customer review rating 3.8/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

This is not the first time I stay at this hotel with my family. It is very well located, next to a tube station and several restaurants. The rooms are nice and very quiet. I definitely intend to stay there again next time I go to London.

Dear Severino, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good stay

Customer review rating 3.8/5

Luke Couples - 09/02/2020 Confirmed reviews ALL

Stayed one night. No major issues. Room could use some upgrades especially in bathroom.

Dear Luke, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good location

Customer review rating 3.8/5

Shanté Business - 09/02/2020 Confirmed reviews ALL

I am fashion blogger so it was looking for a location that I could shoot outside and inside . The staff was was welcoming and helpful

Dear Shante, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great welcome and pleasant surprise

Customer review rating 3.8/5

Katherine C. Business - 08/02/2020 Confirmed reviews ALL

The reviews were mixed online but I like to speak as I find. Great welcome, lovely gesture adding breakfast as a welcome surprise and great room upgrade. Made me feel valued as a Gold Accor member

Dear Katherine, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Run down

Customer review rating 3.8/5

Rg Solo - 08/02/2020 Confirmed reviews ALL

Not worth the money - stay somewhere else outside central LDN and quickly commute. This hotel isn’t worth staying central, you’re better off commuting for an entra 10-15 mins. The hotel is dated, very small (can’t easily walk around the bed) and offers nothing special, that helps you justify the cost.

Dear Ryan, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Friendly, safe, great location for museums

TripAdvisor rating 3.5/5

Suzanne M 06/02/2020 TripAdvisor review

The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.

Dear Suzanne M It was a pleasure having you & your son staying with us.Your son certainly brightened up a dull evening when he walked in, with his cheeky smile & his ability to tell us how to spell his name correctly. I am pleased that you enjoyed the time that you spent with us & I hope that when you are next in London we can have the pleasure of welcoming you back to the Mercure London Kensington. Take care Lisa Kearney General Manager
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