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Mercure London Kensington Hotel 4 stars

Customer review rating 3.8/5 3,394 reviews

ALLSAFE approved hotel

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Mercure London Kensington Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Dedicated meeting room accommodating up to 20 guests

  • Perfect for visiting London's Museum Quarter

  • On-site lounge bar with a selection of tasty food and drink

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROW Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :  Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodation(s)

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Our restaurants and bars

LOUNGE BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,394 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,978 reviews

Nothing to write home about

Customer review rating 2.0/5

Mrs W. Business - 24/03/2021 Confirmed reviews ALL

I arrived relatively late, and there was nobody at reception. I had rang the Mercure central telephone line earlier on my day of arrival to ensure there was no different process if I arrived after 20:00, and was assured on the telephone that reception is open 24/7. The gentleman who was working was sat at the bar area and treated me more like a nuisance than a guest, but in the end all I needed was my room key, which I got. The payment policy is a bit confusing, and the gentleman working touched upon it briefly to 'reassure' me that I wouldn't be charged twice, but as I mentioned above it felt like he wanted me out of the way quickly, so he didn't go into much depth about explaining. He was uncertain what time I should come to collect my breakfast, but that might just be a straightforward training issue. The room was tidy and clean, as you'd hope - the shower was slightly disgusting which was extremely disappointing: the shower head was ...discoloured (the best word I can find for it) and the water came out of it in every direction but straight down. Because of the discolouration I will admit to having spent no more than 5 minutes in that shower, worried as I was about touching that thing longer than I had to. Breakfast was peculiar: I got a box of cornflakes but no milk or bowl or spoon, so I'm not entirely sure what I should have done with that. The coffee was alright - nothing spectacular, but a good way to start the day regardless.

Staff were polite and professional, all areas were clean and tidy

Customer review rating 4.5/5

John. G. Business - 18/03/2021 Confirmed reviews ALL

Very good

Great service!

Customer review rating 5.0/5

Vipul Business - 15/03/2021 Confirmed reviews ALL

All the staff was great, excellent check-in, checkout and servicing of the room.

Lack of info

Customer review rating 2.5/5

Rae S. Couples - 12/03/2021 Confirmed reviews ALL

Arrived to discover I needed two pieces of identification which is nowhere on the email confirmation and I hadn’t brought any with me,I had to sit around waiting for it to be emailed to me from home,this should be clearly stated in the email

Good quality at affordable price

Customer review rating 4.5/5

Stephen Solo - 10/03/2021 Confirmed reviews ALL

Courteous staff, nice room albeit very warm and no ability to open a window.

Poor breakfast, noisy rooms, far too hot, needs refurbishment

Customer review rating 0.5/5

Lee S. Business - 06/03/2021 Confirmed reviews ALL

I couldn’t sleep because the heat was ridiculous, the walls are so thin I could hear the conversations from neighbouring rooms and when I went to pick breakfast up from reception I was astounded - for £10 I was given Juice, coffee, a piece of cheese, muffin & packet cereal with no bowl or spoon. I received a metal teaspoon and a knife, not disposal cutlery other hotels are choosing to use in COVID times. Not enjoyable at all. Avoid if you have a car as parking is impossible & expensive.

Met our requirements and would happily stay again.

Customer review rating 4.0/5

Diana Couples - 26/02/2021 Confirmed reviews ALL

We enjoyed our stay at the Mercure and would use this hotel again. We were met on arrival by the lovely Eliza on reception who could not have been more welcoming and helpful. All staff were pleasant but she stood out. It is hard to write a comprehensive review as we stayed during lockdown so some facilities were closed. There was a very basic menu and the bar food and continental breakfast we had were good and reasonably priced. The hotel is well located and our room was clean, comfortable and roomy. ideal for our purposes.

Fine

Customer review rating 4.0/5

Anonymous Business - 21/02/2021 Confirmed reviews ALL

Very nice staff and extremely helpful

Really good stay

Customer review rating 5.0/5

Boris Couples - 13/02/2021 Confirmed reviews ALL

The hotel was really close to a nearby tube station and in central London. The room was very nice and clean and the staff were fantastic.

Grubby Bedrooms

Customer review rating 1.5/5

William Couples - 08/01/2021 Confirmed reviews ALL

Excellent support in reservation and arrival ruined by grubby, dirty bedrooms in a pandemic ! Moved rooms twice and only 3rd one passably clean and tidy....which is the least we would expect from a 4 star hotel in London.

Good stay

Customer review rating 4.0/5

Nelson M. Couples - 08/01/2021 Confirmed reviews ALL

Good

Verey convenient, well organised and very strong and resilient staff team.

Customer review rating 5.0/5

Gary C. Business - 23/12/2020 Confirmed reviews ALL

MY experience has been very good, in particular the resilience an organisation around covid measures. I always enjoy my stay at tis hotel.

Not clean and or Covid compliant

Customer review rating 1.0/5

Peter W. Business - 21/12/2020 Confirmed reviews ALL

This was my second stay at this hotel. I reported the first time that blood marks were visible in the outside of the bathroom sink. I made a complaint regarding this and one of the front desk staff confirmed they would reply to me with how this would be rectified. I equally complained about finding hair in the bathroom from a previous guest along with finger print marks on light switches, window and even the tv remote. In the height of a global pandemic and now in tier 4, I was expecting this hotel as they are legally obliged to, to go above and beyond in ensuring cleanliness and safety for its guests.

Great Hotel great staff

Customer review rating 5.0/5

Debbie Business - 10/12/2020 Confirmed reviews ALL

Iv stayed here many times, the staff are really pleasant and helpful. The rooms and bathrooms are spotless and the location is perfect for me.

Dear Deborah F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the present Kind Regards Imed Chikhaoui

Good Stay

Customer review rating 4.0/5

Shawn Solo - 09/12/2020 Confirmed reviews ALL

Clean and good size single room with double bed. The only thing missing was breakfast, which was said to be included on bookings.com website. Other than that it was a pleasant and comfortable stay. Staff were friendly and helpful even though they appeared to be short on staff. Would stay again.

Dear Shawn S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Excellent stay

Customer review rating 5.0/5

Dr D. P. Solo - 09/11/2020 Confirmed reviews ALL

A very comfortable and satisfactory. Staff excellent and helpful all the time.

Dear Darius P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui
Customer review rating 1.5/5

Mahdi A. D. Families - 05/11/2020 Confirmed reviews ALL

Heater didn’t work Lots of hair on the bed After I put the lotion on my body I had lots of rush

Dear Mahdi Ashori d., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imed Chikhaoui

Would not recommend!

Customer review rating 1.5/5

S Couples - 04/11/2020 Confirmed reviews ALL

Extremely disappointed with this 4star hotel Privilege room had none of the luxuries stated on website ... no coffee machine, robe or slippers No full English breakfast just a poor effort of a continental and had to pay extra to have it delivered to room!

Dear Sue P., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Imed Chikhaoui

Always a great experience

TripAdvisor rating 4.0/5

Tope A Business - 02/03/2020 TripAdvisor review

Customer service par excellence from first minute at front desk with Mogtaba and Alba. Warm friendly and ever ready to assist. Very clean rooms and good value for money. Will always recommend this hotel!

Dear Tope A What a lovely review, thank you for taking the time from your busy schedule to post it. Mogtaba & Alba are delighted to see that their hard work is recognised. They, like all of the team, work very hard to ensure that our guests are happy with the time that they spend with us. I hope that when you are next in the area we will have the pleasure of welcoming you back to us here at the Mercure London Kensington. Kind Regards Lisa Kearney General Manager

Friendly, safe, great location for museums

TripAdvisor rating 5.0/5

Suzanne M 06/02/2020 TripAdvisor review

The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.

Dear Suzanne M It was a pleasure having you & your son staying with us.Your son certainly brightened up a dull evening when he walked in, with his cheeky smile & his ability to tell us how to spell his name correctly. I am pleased that you enjoyed the time that you spent with us & I hope that when you are next in London we can have the pleasure of welcoming you back to the Mercure London Kensington. Take care Lisa Kearney General Manager

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