Mercure London Kensington Hotel 4 stars

I couldn’t sleep because the heat was ridiculous, the walls are so thin I could hear the conversations from neighbouring rooms and when I went to pick breakfast up from reception I was astounded - for £10 I was given Juice, coffee, a piece of cheese, muffin & packet cereal with no bowl or spoon. I received a metal teaspoon and a knife, not disposal cutlery other hotels are choosing to use in COVID times. Not enjoyable at all. Avoid if you have a car as parking is impossible & expensive.

We enjoyed our stay at the Mercure and would use this hotel again. We were met on arrival by the lovely Eliza on reception who could not have been more welcoming and helpful. All staff were pleasant but she stood out. It is hard to write a comprehensive review as we stayed during lockdown so some facilities were closed. There was a very basic menu and the bar food and continental breakfast we had were good and reasonably priced. The hotel is well located and our room was clean, comfortable and roomy. ideal for our purposes.

Very nice staff and extremely helpful

The hotel was really close to a nearby tube station and in central London. The room was very nice and clean and the staff were fantastic.

Excellent support in reservation and arrival ruined by grubby, dirty bedrooms in a pandemic ! Moved rooms twice and only 3rd one passably clean and tidy....which is the least we would expect from a 4 star hotel in London.

Good

MY experience has been very good, in particular the resilience an organisation around covid measures. I always enjoy my stay at tis hotel.

This was my second stay at this hotel. I reported the first time that blood marks were visible in the outside of the bathroom sink. I made a complaint regarding this and one of the front desk staff confirmed they would reply to me with how this would be rectified. I equally complained about finding hair in the bathroom from a previous guest along with finger print marks on light switches, window and even the tv remote. In the height of a global pandemic and now in tier 4, I was expecting this hotel as they are legally obliged to, to go above and beyond in ensuring cleanliness and safety for its guests.

Iv stayed here many times, the staff are really pleasant and helpful. The rooms and bathrooms are spotless and the location is perfect for me.

Clean and good size single room with double bed. The only thing missing was breakfast, which was said to be included on bookings.com website. Other than that it was a pleasant and comfortable stay. Staff were friendly and helpful even though they appeared to be short on staff. Would stay again.

A very comfortable and satisfactory. Staff excellent and helpful all the time.

Heater didn’t work Lots of hair on the bed After I put the lotion on my body I had lots of rush

Extremely disappointed with this 4star hotel Privilege room had none of the luxuries stated on website ... no coffee machine, robe or slippers No full English breakfast just a poor effort of a continental and had to pay extra to have it delivered to room!

Customer service par excellence from first minute at front desk with Mogtaba and Alba. Warm friendly and ever ready to assist. Very clean rooms and good value for money. Will always recommend this hotel!

The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.