Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,924 reviews
Mercure London Kensington Hotel
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Room 1

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Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,204 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,924 reviews

Friendly staff but room on small side

Customer review rating 3.8/5

Gillian H. Couples - 03/12/2019 Confirmed reviews ALL

This was a one night stay, the room was adequate for the one night so we were quite satisfied.

Dear Gilliene, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Worst hotel room ever!

Customer review rating 3.8/5

Rodney Couples - 30/11/2019 Confirmed reviews ALL

Booked a spacious double room and we were given a single room with a double bed. Room was tatty and bathroom sink was cracked and chipped. Only 30cm at end of bed so really hard to get from one side of room to the other. Spoilt our whole weekend and attitude of hotel management was atrocious with zero understanding from duty managers. We will never stay here again and I advise others to do same.

Feeling at home away from home

Customer review rating 3.8/5

Assia Solo - 29/11/2019 Confirmed reviews ALL

I arrived at your hotel tired after a night flight and a long cab ride through the congested streets of London. Eliza the receptionist took pity on me & upgraded me. I had a two days reservation at the Mercure & was booked for the rest of my week in London at Ibis Styles. Imad, the manager offered me a better rate in the same upgraded room and convinced me to stay for the rest of the week. Zaineb, Bosteyo were also very attentive to my needs. Your staff, the improved rates & the hotel comfort made all the difference.

Dear Assia, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Not up to the usual standards.

Customer review rating 3.8/5

Annie N. Couples - 28/11/2019 Confirmed reviews ALL

We have stayed at this hotel numerous times and will likely stay again in the future as we do like the hotel in general and it’s location. The room we were put in was very small, smaller than previous stays at the same room category. It was also very hot, the air conditioning dial did nothing and we had to keep the window open at all times. In addition it felt like the room was only stocked for one person despite the booking for two. There was only one bathrobe and one set of toiletries. We had to ask for extra shampoo, toilet paper etc everyday. The staff were helpful and responded to requests very quickly. However we should not have to make all those extra requests given this is a 4 star hotel.

Dear Annie, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Quality all the way

TripAdvisor rating 3.5/5

Jim P Friends getaway - 27/11/2019 TripAdvisor review

This is a wonderful and ideal hotel for any visitor to London, ideally located for tube and bus, warm, friendly and hospitable, very comfortable accommodation, an excellent breakfast, and with a sure welcome and the knowledge that as a guest you are valued. I recommend it highly.

Dear Jim P Thank you for the above review. I appreciate the kind words that you have written about the hotel and the team. It is always a pleasure having you stay with us and I look forward to welcoming you back very soon. Take care Lisa Lisa Kearney General Manager

Just a great stay

Customer review rating 3.8/5

Iain G. Business - 26/11/2019 Confirmed reviews ALL

Relaxed, efficient reception welcomed me back. Room was comfortable and pleasant. Heating on. A little welcome back. Good ambiance in the lounge, and a good breakfast the following morning.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

A great stay and so convenient.

Customer review rating 3.8/5

Victoria C. Friends - 26/11/2019 Confirmed reviews ALL

Excellent the staff were welcoming and helpful, room was clean, bed was comfy, it was quiet and yet close to city attractions.

Dear Victoria We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Always a pleasure to stay at the Kensington Mercure.

Customer review rating 3.8/5

Jim P. Friends - 26/11/2019 Confirmed reviews ALL

The Kensington Mercure is my hotel of choice always when I am in London. It is warm and welcoming, comfortable, hospitable and friendly - one feels at home at once, and at ease in an excellent location for accessing any other part of London. The Mercure is quality all the way, and I greatly look forward to my next stay.

Dear Jim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ok

Customer review rating 3.8/5

Anon Couples - 25/11/2019 Confirmed reviews ALL

Room was clean and the reception staff were friendly and helpful. However I booked a standard double room and was clearly given a small double - still charged the same amount

Dear Evelyn, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

A little tired

Customer review rating 3.8/5

Mike Couples - 25/11/2019 Confirmed reviews ALL

The hotel room was comfortable, clean and the bed supportive. The only downside was the shower room which was clean, which is the most important aspect, was tired - the basin had a large crack and the bath panel needed a good re-paint. Not hugely important but just needed some maintenance.

Dear Mike, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Pleasant stay

Customer review rating 3.8/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Courteous staff, clean rooms, allows early check-in, easy access to public transportation

Dear Anil, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Slightly satisfied

Customer review rating 3.8/5

Clairton Business - 23/11/2019 Confirmed reviews ALL

Reception did a good job both at check-in and check-out. Restaurant experience was horrible, though breakfast was just fine. How hard is it for you guys to sort out power outlet by the bed side?

Dear Clairton, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good but not the usual Mercure standard

Customer review rating 3.8/5

Alex Business - 20/11/2019 Confirmed reviews ALL

Few observations which of addressed could improve guest experience: - checkin rather painful with a member of staff not fully trained and rather “personal” - no fast checkout so you need to queue and wait for your account balance confirmation - breakfast starts at 7am which is rather late for a city where many are travelling for business - rooms outdated but de my size with good bedsheets/ pillows/ mattress - tea refills were only black tea and not the initial variety - welcome trey for Platinum level was a plate with some chocolate pralines and few berries - not wrapped so not really hygienic

Dear Alexandra, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Comfortable stay in a friendly hotel with a good breakfast.

Customer review rating 3.8/5

Ian Couples - 20/11/2019 Confirmed reviews ALL

Friendly greeting by staff. Room was comfortable and well appointed, and the breakfast was good and varied. The hotel location is close to both the tube station and neighbourhood restaurants.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Closets cannot/should not be rented as "rooms"

Customer review rating 3.8/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

room was ridiculous!

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Dysfonctioning heating

Customer review rating 3.8/5

Timothy D. C. Couples - 19/11/2019 Confirmed reviews ALL

Heating was not working room was cold. Portable heater provided then room was too warm during the night. No upgrade offered despite Accor membership. Very small room

Dear Timothy De C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Satisfied

Customer review rating 3.8/5

M. L. Business - 18/11/2019 Confirmed reviews ALL

Loved my room, friendly and hospitable welcome by the receptionist

Dear M., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Very Satisfied

Customer review rating 3.8/5

Nick Families - 17/11/2019 Confirmed reviews ALL

Great 4 bed family room, clean and tidy. Good breakfast

Dear Nicholas, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

O’donnell Business - 13/11/2019 Confirmed reviews ALL

Very nice and clean room and polite service, but I didn’t agree with and objected to a request to supply a hard copy of my photo id for the hotel’s keeping. This is unnecessary, as the original id may be, and was, inspected and that is sufficient. This is not done at other Mercure hotels at which I have stayed. It will put people off. Regards,

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

3h stay at Mercure London Kensington Hotel

Customer review rating 3.8/5

Mel Couples - 11/11/2019 Confirmed reviews ALL

It was really nice, room is good size, bathroom is really big and it was very clean. Only problem was when I got in they had to triple check my booking and ID without explanation.

Dear Melita, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
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