Mercure London Kensington Hotel 4 stars

Customer review rating 3.8/5 3,385 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure London Kensington Hotel
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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Dedicated meeting room accommodating up to 20 guests

  • Perfect for visiting London's Museum Quarter

  • On-site lounge bar with a selection of tasty food and drink

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :  Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodation(s)

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LOUNGE BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,385 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,972 reviews

Grubby Bedrooms

Customer review rating 3.8/5

William Couples - 08/01/2021 Confirmed reviews ALL

Excellent support in reservation and arrival ruined by grubby, dirty bedrooms in a pandemic ! Moved rooms twice and only 3rd one passably clean and tidy....which is the least we would expect from a 4 star hotel in London.

Good stay

Customer review rating 3.8/5

Nelson M. Couples - 08/01/2021 Confirmed reviews ALL

Good

Verey convenient, well organised and very strong and resilient staff team.

Customer review rating 3.8/5

Gary C. Business - 23/12/2020 Confirmed reviews ALL

MY experience has been very good, in particular the resilience an organisation around covid measures. I always enjoy my stay at tis hotel.

Not clean and or Covid compliant

Customer review rating 3.8/5

Peter W. Business - 21/12/2020 Confirmed reviews ALL

This was my second stay at this hotel. I reported the first time that blood marks were visible in the outside of the bathroom sink. I made a complaint regarding this and one of the front desk staff confirmed they would reply to me with how this would be rectified. I equally complained about finding hair in the bathroom from a previous guest along with finger print marks on light switches, window and even the tv remote. In the height of a global pandemic and now in tier 4, I was expecting this hotel as they are legally obliged to, to go above and beyond in ensuring cleanliness and safety for its guests.

Great Hotel great staff

Customer review rating 3.8/5

Debbie Business - 10/12/2020 Confirmed reviews ALL

Iv stayed here many times, the staff are really pleasant and helpful. The rooms and bathrooms are spotless and the location is perfect for me.

Dear Deborah F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the present Kind Regards Imed Chikhaoui

Good Stay

Customer review rating 3.8/5

Shawn Solo - 09/12/2020 Confirmed reviews ALL

Clean and good size single room with double bed. The only thing missing was breakfast, which was said to be included on bookings.com website. Other than that it was a pleasant and comfortable stay. Staff were friendly and helpful even though they appeared to be short on staff. Would stay again.

Dear Shawn S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Excellent stay

Customer review rating 3.8/5

Dr D. P. Solo - 09/11/2020 Confirmed reviews ALL

A very comfortable and satisfactory. Staff excellent and helpful all the time.

Dear Darius P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui
Customer review rating 3.8/5

Mahdi A. D. Families - 05/11/2020 Confirmed reviews ALL

Heater didn’t work Lots of hair on the bed After I put the lotion on my body I had lots of rush

Dear Mahdi Ashori d., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imed Chikhaoui

Would not recommend!

Customer review rating 3.8/5

S Couples - 04/11/2020 Confirmed reviews ALL

Extremely disappointed with this 4star hotel Privilege room had none of the luxuries stated on website ... no coffee machine, robe or slippers No full English breakfast just a poor effort of a continental and had to pay extra to have it delivered to room!

Dear Sue P., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Imed Chikhaoui

Perfect

Customer review rating 3.8/5

Foreign Friends - 31/10/2020 Confirmed reviews ALL

Really nice atmosphere the employees are very generous.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Imed Chikhaoui

Great stay no t

Customer review rating 3.8/5

Debbie F. Solo - 30/10/2020 Confirmed reviews ALL

Great as always. The staff here are brilliant! The rooms are comfortable and the bathrooms are spotless

Dear Deborah F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Imed Chikhaoui

Comfortable

Customer review rating 3.8/5

Audrey R. Couples - 24/10/2020 Confirmed reviews ALL

Receptionist was was welcoming

Dear Audrey R., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Not great at all!

Customer review rating 3.8/5

Harpreet S. Couples - 23/10/2020 Confirmed reviews ALL

I made reservation to stay at Mercure Kensington on Booking.com, the room Was advertised as king executive with full English breakfast, soft drinks in mini bar and coffee machine. When we got to the hotel we discovered that they were not serving full English and only continental, this was disappointing we asked if they could reduce the room rate because we didn't want the continental and they did which was great. When we went to our room we were even more disappointed, the room did not at all look as it was advertised on the website, very standard for an executive king. There was no coffee machine and no drinks in the mini bar, we were very put of by our experience and decided we did not want to stay there. We went to the reception and explained the situation to the lady who was very help and supportive and understood where we were coming from. She spoke to reservations team and they decided they would give us a full refund, which I am very greatful for. I do understand that there are may different procedures now because of Covid-19, but feel each hotel should disclose exactly what changes apply to them so customers are fully informed and are aware of what they are booking. Overall our short experience at this hotel was not that great at all, but I would like to say that your receptionist Eliza is a gem, she was very helpful and happy to assist us as much as she could, Thank you Eliza.

Dear Harpreet S., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Imed Chikhaoui

friendly staff and clean room

Customer review rating 3.8/5

Fabiob Business - 15/10/2020 Confirmed reviews ALL

came to London on business, room was small and simple but clean and quiet although it faced a busy road. would return to stay

Dear Fabio B., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards Imed Chikhaoui

Location is good, price is acceptable. Check in staff accommodating, providing upgrade due to Club membership.

Customer review rating 3.8/5

Winston C. Couples - 26/09/2020 Confirmed reviews ALL

Was good enough. Room service is terrible though---awful selection!

Not Up to Usual Standard

Customer review rating 3.8/5

Charles P. Business - 19/09/2020 Confirmed reviews ALL

I had a nice room, which was an upgrade to a Privilege Room, but the A/c was pretty ineffectual & so the room was too hot- same problem as the previous stay in this hotel. Breakfast was very poor value for money at £10 for a minimal continental breakfast- same P. as for the Pre Covid full cooked breakfast with extras.

Average.

Customer review rating 3.8/5

Anonymous Business - 02/04/2020 Confirmed reviews ALL

Broken shower head; low water pressure; Door key gets demagnetized every single day; each time staff forgets to send the invoice via e-mail, even when asked multiple times.

A comfortable, friendly and well run hotel in a good position.

Customer review rating 3.8/5

Ian Couples - 23/03/2020 Confirmed reviews ALL

Despite all the coronavirus-related problems nationally, the staff made our stay both comfortable and enjoyable. The location of the hotel is good, and the rooms are comfortable and well appointed. We hope to return as soon as the virus situation improves.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Reasonably priced, nice hotel

Customer review rating 3.8/5

A A. Business - 21/03/2020 Confirmed reviews ALL

The hotel location is convenient as theres wide choice of restaurants nearby and a supermarket next to it. Not too far from centre of London and the price is fair. Rooms a bit old but still tidy.

Dear Andre, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good hotel, easy to find, close to Underground, friendly staff

Customer review rating 3.8/5

Stephen M. Business - 20/03/2020 Confirmed reviews ALL

Good sized room and bathroom, comfortable bed, plenty of toiletries, quiet. Good value and quality breakfast

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

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