Mercure London Kensington Hotel 4 stars

I would like to thank a receptionist on 25th Dec 2019 who really made my stay at the hotel bit longer and I could complete my project and take a rest. I recommend this lovely hotel who wants to feel like at home.

Room was comfy except way too hot even for a cold, wet December. Even tough there was a thermostat and we turned it to the lowest setting possible, we were never able to cool the room down. Bathtub was very high to step over for shower. The majority of the staff was very nice and accommodating.

This is a wonderful and ideal hotel for any visitor to London, ideally located for tube and bus, warm, friendly and hospitable, very comfortable accommodation, an excellent breakfast, and with a sure welcome and the knowledge that as a guest you are valued. I recommend it highly.

Overall my stay was good. I was taken aback by the first room assigned to me because it was too small for a 4* hotel. Eventually I asked to have the room changed and my request was acceded to without no problems at all. In any case room was clean and included all the little amenities that one would normally expect in a 4* hotel. Hotel staff was very good and corteous and breakfast was good as well. Location of hotel is excellent.

I stay at quite a few Accor hotels - Mercure is around the middle of the range for quality. Good location, reasonable value for London and it is certainly worth the extra instead of the nearby Ibis Styles.

Rooms are very small, bed creaked, crack in sink, rooms (hotel) needs a refresh / re-paint, expensive for what it is. If the hotel was not so well located for Kensington it would not be so busy. £175 for one night is not value for momey.

The most of the staff were trainees with a not understandable English. Service at the restaurant as well as at the breakfast room is so bad and poor. Nobody there had any proper education for gastronomy. Really, really embarrassing ... Also they really should change regularly the toilet brushes. What I found in my bath room was simply disgusting. So in total many opportunities to improve from my point of view.

The location is really great. Fast access to some of the sights. Friendly and helpful staff. Plenty places to eat around. Science museum few minutes walking. Tube station 500 meters away. All in all I am quite satisfied.

Rooms in this hotel were very small and looked old and tired. As an Accor Hotels member I was expecting larger rooms and a more up to date feel for one of your hotels. For 2 people the room was very small, we stayed for 2 nights and each morning we had to take it in turns to get dressed and ready as there was not enough space for us to do this at the same time. The desk almost touched the bed at one side and the wardrobe almost touched at the other The bathroom was extremely small, you were virtually sitting on the toilet when you tried to use the sink. Also, the fixtures and fittings looked very old and worn, all the chrome had come off the taps in places so were down to the bare metal. However, the hotel was handy for where we needed to be and was clean.

I’m a top tier Accor loyalty member and was surprised that I did not receive the customary welcome drink or gift that ever Accor property affords to its top tier members. No big deal, they clearly don’t care about loyalty but the whole experience was lacklustre. Upon arrival the check in person could not have cared less about my arrival, I seemed to be annoying her by disrupting whatever she was doing. All the staff in the hotel (except one of the breakfast waitresses) were miserable. The hotel has one small lift which takes forever to arrive. The rooms are tiny - it’s London so I can accept that,but when everything else is so bad it kind of feels worse. The maintenance of the room left a lot to be desired with wallpaper peeling off, the shower head not working properly and the toilet taking 20-30 ministers to fill. The one good thing is the location which is very close to Earls Court station which worked for me in this trip.

Being a very loyal customer of Accor Group, i have been extremely disappointed fir this stay at Mercure Kensington London. This where you ask yourself why we should stay loyal to a brand... - they didn't find my reservationin the system (though made on website as always...). First time in 10 years loyalty - had to wait for 40 minutes before i got my key (past 9pm...) - got the worst room from the hotel (so small...) - amenities in the room where used and not cleaned - bottle of water already opened - no recognition at all of my loyalty status

We enjoyed our stay and found Lisa Kearney, General Manager and her staff extremely helpful. The location was excellent for central London. The room was very good and the breakfast was plentiful and tasty.

The room was small, considering it was the ‘privilege’ room and was not worth £170 a night. Hardly room to move and the bathroom was very small. The previous privilege rooms had a walk in shower and separate bath. This didn’t. The WiFi was a pain, could not connect and when I did it was slow. Not impressed.

The hotel is just a few minutes walk from the Earl's court station. The staff at the reception (Imed and Marlene) was very helpful and made sure that we are comfortable in our room and we have enough space so my daughter can also walk around. The staff at the breakfast place was nice as well and always serving with a smile.

Latest in our series of short breaks this year. Ideal hub to get to the city and down to Kew Gardens. Friendly and helpful staff as always. Comfortable bed and decent clean room. Just think of the traffic on Cromwell Rd as white noise surf and imagine the beach and all is good!