Nice staff - clean room - lovely bathroom - appreciated complimentary coffee & tea - bed mattress great & for London it was lovely & quiet

We had a very happy time. Thank you.

Staff very friendly and helpful cant complain about anything

Good to stay but needs some improvement shower drain is not working properly Window curtain need to change cuz so much light coming in the room it’s supposed to be dark in the room otherwise Or all good to stay and value for money Think again to come to saty

I was really unhappy with the room and the service and the way I was treated by your staff I felt really upset and embarrassed

Excellent service

Only downside is they don't tidy room or replenish coffee and tea and the cardboard cups are useless . Otherwise same old Ibis

Stayed for a weekend Friday-Monday and felt completely safe at all times. Govt guidelines were followed to the letter. Although there were some issues with a faulty kettle, they were dealt with efficiently by both reception and maintenance. Reception staff were particularly professional and caring at all times.

although it’s a styles hotel and the may not be full amenities I would expect it to at least be clean! - the tv remote in the room was discussing with old food crumbs and grease all over it. I had to wash it to even be able to use. -curtains in the room where stained and marked -room not cleaned properly, even after Asking reception to clean it the was still dust on top of the cupboards tv -no sanitation points at high touch point areas (just One bottle in reception which was in a different building that is!) -hallway stairs heavily stained and looked like they haven’t been cleaned or replaced in decades

I used to love this hotel and look forward to staying there but my past two stays have been horrible to put it lightly. The reception staff are great and try their best but the cleanliness is 0%. The shower head,rail,in between the tiles are so so filthy and one can see it with the naked eye. Cleaning is just mere surface wiping... I would have thought that with COVID 19 the hotel would be top notch but it’s taken a turn for the worse.. I even had to take pictures to share with the reception staff!! Corridors filthy for days, window sills dusty...I am just saddened by how it’s gone down hill now.

The room was clean, although there were numerous broken elements such as the shower holder, and two lights which didn't work. Doors slammed in the corridor, but otherwise there were no noise issues. No welcome drink was offered and photo ID was requested which seemed unusual for a UK guest at a UK hotel.

Staff very helpful given the pandemic and how they have to work and guests stay

Tv was not working and phone line in room 311 and I have to go up and down 10 times and couldn’t enjoy my evening.

The Hotel is on both sides of the road which is a bit confusing, the hotel is clean and tidy with helpful desk staff, it was a shame the bar and restaurant were not in use but we can understand why. There is a £10.00 a night parking charge to be taken in to account when booking, but yes we would stay there again.

will be back again soon