Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 978 reviews

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Mercure London Paddington Hotel - Image 1
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144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  978 reviews

TripAdvisor Rating  3.5/5  2,459 reviews

This place is a hellhole

TripAdvisor rating 1.0/5

cornwall100 TripAdvisor review

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

Ideal location for the meeting I attended.

Customer review rating 4.0/5

Nick Business - Confirmed reviews ALL

The room was small but very well equipped and comfortable. Hotel very clean and well run. Staff pleasant and helpful at all times.

Dear Nicholas I., Thank you for your positive review. We’re delighted to hear that our location was ideal for your meeting. It’s great to know that, despite the room size, you found it well-equipped and comfortable. We take pride in maintaining a clean and well-run hotel, and we’re glad that you noticed our efforts. Our staff strives to be pleasant and helpful at all times, and your kind words are much appreciated. We look forward to welcoming you back on your next visit. Kind Regards, Imed Chikhaoui

Customer review rating 5.0/5

Erin Families - Confirmed reviews ALL

The staff was very accommodating and very helpful. The room is very clean.

Dear Erin H., Thank you for your positive review! We are thrilled to hear that you had a pleasant experience during your stay with us. Your kind words about our accommodating and helpful staff and the cleanliness of the room truly made our day. It’s wonderful to know that these aspects of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Imed Chikhaoui

Horrible Experience, Never Again

Customer review rating 0.5/5

Kaan F. Business - Confirmed reviews ALL

Not only was the room I was put in at the size of a cupboard(unacceptable by any standard even for an entry room) I was astonished how the reception desk officials failed to provide info around how they got my personal info stolen to someone outside of the hotel guests. Apparently there was an incident concerning another guest's room and my info was shared without my consent without explanation on the extent and why.

Dear Kaan F., We are truly sorry to hear about your recent experience at our hotel. We acknowledge that we did not handle the situation as well as we should have, and for that, we sincerely apologize. We understand your concerns about the size of the room and the incident involving your personal information. Please rest assured that your details were not shared with anyone. It seems there was a misunderstanding, and our receptionist did not explain the situation properly. We take the privacy and security of our guests very seriously, and we regret any distress this may have caused you. We are taking your feedback to heart and will use it to improve our services and communication in the future. We are committed to providing our guests with a safe, comfortable, and enjoyable stay, and we fell short of that commitment in this instance. Once again, we apologize for the inconvenience and distress this has caused you. We appreciate your feedback and will do our best to prevent such incidents in the future. Kind Regards, Imed Chikhaoui

Nice room

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely clean room, comfortable beds, great location next to Paddington station, would definitely stay again

Dear Yvonne H., Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. Your kind words about our clean rooms, comfortable beds, and our great location next to Paddington station truly made our day. It’s wonderful to know that these aspects of your stay met your expectations. We are thrilled that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

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