Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 1,047 reviews

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Mercure London Paddington Hotel - Image 1
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144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • Situated right next to Paddington Station, the hotel offers excellent transport links.

  • Stylish and contemporary design, providing a serene setting that contrasts with the busy city.

  • Guests can enjoy a 24-hour gym and an on-site restaurant that serves food and drinks all day.

  • Just a 5-minute walk from the city's largest Royal Park, Hyde Park, offering an oasis of calm.

  • Offering a variety of meeting rooms tailored to cater to the needs of business professionals.

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,047 reviews

TripAdvisor Rating  3.5/5  2,487 reviews

Good stay

Customer review rating 4.5/5

Billie Friends - Confirmed reviews ALL

Amazing staff really helpful and accommodating

Dear BILLIE P., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Imed Chikhaoui

Amazing thanks to front of house

TripAdvisor rating 5.0/5

Josh G Business - TripAdvisor review

I had an amazing stay at the mercure made a lot easier by Witek who was front of house… he did not only help with transport but also gave us a lot of recommendations on what to do whilst in London! I would recommend the mercure to any friends and family thanks to Witek.

Dear Josh G Thank you for your review and score, we are delighted that Witek was able to make your stay with us. Kind regards Simon Ng Operations Manager

Good stay, spoiled by t. poor breakfast experience

Customer review rating 3.0/5

Girl O. T. R. Families - Confirmed reviews ALL

t. room was perfect and t. hotel staff friendly and helpful, but t. breakfast offered in t. Frankie and Benny's was VERY poor. Lacklustre food options. Broken coffee machine. Was given a decaff coffee with coffee grounds floating in it. (t. member of staff did his best, and checked that my coffee was okay, but by that stage I just wanted to leave breakfast and get o. with my day). t. poor breakfast experience was a shame. I'd definitely book a hotel room again, but won't book breakfast.

Dear Girl o. t. R. Thank you for taking t. time to tell us about your experience at t. Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your comments with our restaurant partners who we work with, as they are not directly under t. hotel management but are a franchise operations. Please rest assured that we are taking t. appropriate measures to address t. problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us t. opportunity to better serve you in t. near future. Sincerely, Simon Ng Operations Manager Mercure Paddington Hotel

Staff/Service make this property incredible

TripAdvisor rating 5.0/5

Neal L TripAdvisor review

Arrived very early in the morning from a midweek international flight. My buddy and I were exhausted but we knew there was no way we’d be allowed to check in so early. Oltita, Balazs, Frank, and Claudio were incredibly welcoming and accommodating. The staff at this hotel was absolutely the highlight. I didn’t get the name of our room attendants but they were so efficient and did a fantastic job.

Dear 444neall Thank you for your review and score, we are all very happy the team helped you during your stay. We have shared this with the team as it is a great motivator for us all here at the hotel. Kind regards Simon Ng Operations Manager

Paddington

Customer review rating 5.0/5

David M. Families - Confirmed reviews ALL

The staff was very helpful and friendly and get place to stay

Dear David M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Ng Operations Manager

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Other web-users rate our hotel

  • 1,052 reviews 9.6/10 Location
  • 1,326 reviews 5.1/10 Room
  • 979 reviews 8.4/10 Service
  • 14 reviews 6.9/10 WiFi
  • 893 reviews 2.5/10 Comfort
  • 381 reviews 6.5/10 Cleanliness
  • 240 reviews 3/10 Amenities
  • 219 reviews 5.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.