Mercure Nottingham City Centre George Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 826 件のレビュー

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

説明

ホテルのその他の情報

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

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ホテル所在地

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

電話番号
ファックス +44 115 958 1335

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

1822

Stylish restaurant, serving beautifully prepared food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  826 件のレビュー

トリップアドバイザーの評価  4.0/5  1,957 件のレビュー

2023エクセレンス認証

Great staff, facilities and location - disappointing room

トリップアドバイザーの評価 3.0/5

dangeruss r トリップアドバイザー認証口コミ

Hotel bang in the middle of nottinghams vast number of pubs clubs and restaurants. Lace market car park only a very short distance away. Upon at 8pm on a Wednesday, hotel appeared welcoming with 2 extremely polite and helpful guys on reception. Room 409: Very small - although a double, glad I was on my own as would be a squeeze for two Main light didn’t work so very little light in room. Air con not working so very old noisy heater left on desk as alternative. Good size bathroom which was very clean but sadly No plug so was unable to have a bath. Only one plug situated nowhere near bed location of plug and size of room made it extremely hard to make tea and even harder to iron my clothes. Quite a lot of noise from doors and corridor throughout the night along with very noisy water pipes. Big gaps in curtain and under door so lots of light through the night. Also smoke detector emitting bright white flashing light intermittently all night. However, bed and pillows extremely comfortable and appeared very clean. Restaurant was lovely and clean, breakfast was very good fresh selection with helpful staff.

Dear guest, Thank you so much for your review. I am very sorry to hear of the issue you experienced during your stay with us. Since November 2023 we have brand new AC / heating within the rooms and we have checked room 409 to see that it works completely fine and without any issue. I am sorry should you have had any difficulty with the controls. Our team are available 24/7 and would have been delighted to assist with the controls to reach the desired temperature you required. I do apologise for any missing plug in the room and thank you for bringing this to my attention. I apologise for this not having been identified prior to your arrival. I will pass this on to my maintenance team immediately. I do further apologise for our location having proved to be more lively thank you may have expected. I am pleased to hear of your kind comments about the team and the breakfast you experienced. I look forward to sharing this feedback with them all. Your feedback is well received and we thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Not a nice place to stay

トリップアドバイザーの評価 1.0/5

Simon S トリップアドバイザー認証口コミ

If you're planning a business trip or perhaps any trip this isnt the place for you. The decor is tired and dated, the room had damaged furniture with chipboard showing through broken laminate. The complementary ear plugs were a nice if unusual feature and were unfortunately necessary due to noise from surrounding establishments and night clubs. The smoke alarm flashing bright white intermittently through the night was a reassuring feature as the age of the building makes a good smoke fit for the doors difficult to achieve. It did not however help for a restful night. The TV was difficult to use and there are no instructions in the room The management attitude is largely dismissive both on the night and subsequently. Definitely a place to avoid I am glad it wasnt my money that paid for it.

Dear guest, Thank you so much for your review and the details provided within it. I am sincerely very sorry should our location have come as an unwelcome surprise to you. We are centrally located within the most vibrant location of the city, making us the perfect choice for any guest who wishes to be right 'in the thick of it'. I do apologise should you have believed our location was quieter than it was. I am sorry should you have personally found the fire detectors within the room to have caused disturbance to you. These have been checked since you reported them. No issue has been found, the light you mention is a standard light found upon most detectors. I once again apologise should it have disturbed you. I thank you for your feedback about the room. We will bare this feedback in mind when putting together the final plans for our up and coming refurbishment. Your feedback is very well received and we will use it in every way possible when making improvements to our product and service standards. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Bad

トリップアドバイザーの評価 2.0/5

Steve C トリップアドバイザー認証口コミ

Constant noise from the air ducking outside of room window this problem is so bad they even leave earplugs in room for you this should be made clear as a advisory also lots of work men outside on scaffold from early hours after a terrible night trying to sleep

Dear Steve, Thank you for your message. I am very sorry to hear you were disturbed by external noise during your stay. Due to our city centre location and being in the most vibrant area of the city, ear plugs are provided in all bedrooms should guests wish to use them. I further apologise for any disturbance caused by workmen who were undertaking some work for us. I thank you for bringing this to our attention. We will speak to them to work more considerately around the hotel. I apologies once again. I thank you for your feedback which we will use to make any necessary changes to improve both our product and service standards. We appreciate you having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Location location location

トリップアドバイザーの評価 5.0/5

xq22 ファミリー - トリップアドバイザー認証口コミ

Awesome location with smiling faces at the reception desk We were able to get excellent breakfast and dinner at a stone’s throw be it the ugly bread bakery or Mowgli or kayal or Bombay chat company Could do a pub crawl in less than 100 mts!!!! We were earlier in a smaller city pad room(not for the claustrophobic folks)and then paid to upgrade to a larger room which had loads of space and history. Well worth it Yup, it’s understandably noisy on the weekends, but hey .. be a part of that noise😀. Not for the light sleepers though Very friendly team at the reception desk, made for an enjoyable stay over three nights Shall return

Dear guest, Thank you so much for your review. I am so pleased to hear you had such an enjoyable stay with us and that our location was most ideal for your time in the city. I thank you for your kind words about the team here which I look forward to sharing with them, especially our reception team. We truly appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again soon. Until next time. . . Kindest regards Chris Butler General Manager

The dirtiest hotel room I’ve ever stayed in

トリップアドバイザーの評価 1.0/5

952natashap トリップアドバイザー認証口コミ

Had originally booked and paid for 3 nights here. Good location and easy parking nearby. Reception staff cheery upon arrival. It’s an old hotel so was expecting some quirks. Allocated to room 317 which is a city pad. It’s small but we’ve stayed in small NYC hotels previously. However hands down this is the dirtiest hotel room (I’ve previously stayed in hostels) I’ve ever stayed in. Room was really dusty, smelt musty and in poor repair with plaster peeling and cobwebs hanging from ceiling and light fittings. Footprints on the wall, squashed bugs and stained curtains. Stained sheets and towels and the shower had hair in it. There is no way this is even a 3 star hotel let alone 4. I spoke to the manager before we left and explained how dirty the room was. She apologised and offered to move us, but by that time it was too late. I expect to have a clean room upon arrival. For context I’ve never asked to change rooms or left early anywhere else I’ve stayed. We received no refund (for the other 2 nights) and ended up paying for somewhere else to stay that was cheaper and cleaner.

Dear Natasha, thank you for taking the time to tell us about your experience. Let me start by apologising for the issues during your stay with us. Our reception is 24/7 and we would be more than happy to move you at any point during your stay. I am sorry that you felt you couldn't come to us first so we could have rectify the issues. We went to the room after you left and we couldn't find any stains on the linen or the cobwebs. We are currently in the initial phase of a full refurbishment with more rooms being completed each week so your feedback is going to help us improve our service. We have reached out to the travel agent you used and we have refunded the last night. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindest regards, Joana Lopes Operations Manager

との提携 TripAdvisor

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