Mercure Nottingham City Centre George Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 777 件のレビュー

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

説明

ホテルのその他の情報

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

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ホテル所在地

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

電話番号
ファックス +44 115 958 1335

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

1822

Stylish restaurant, serving beautifully prepared food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  777 件のレビュー

トリップアドバイザーの評価  4.0/5  1,959 件のレビュー

2023エクセレンス認証

Centrally located

トリップアドバイザーの評価 3.0/5

dawnh330 トリップアドバイザー認証口コミ

I booked the hotel as I needed an accessible room - in that it was good for a one night stay although the decor is tired and shows wear and tear the bed was super comfy - the bathroom I found was very warm and a notice confirmed that if door was open there was a risk of steam setting of fire alarm There is currently an issue that the lift does not serve the first floor where the bar and restaurant are located - I was pre warned about this and it did not bother me as I had plans for the evening and breakfast - it is unclear how long the issue will be a problem I would say it is a great base located centrally close to shopping and transport at night the locality can be busy and noisy

Dear Dawn, Thank you for your review. May I firstly apologise for any disappointment felt during your stay. I do apologise for the issue with the lift where there is fault preventing it from reaching the first floor. All going well this is being fixed this weekend as engineers have now managed to source the part we have been waiting for. Indeed, leaving the bathroom door wide open while showering could potentially set off the fire alarm due to steam reaching the detector within the bedroom. It is always advisable to close the bathroom door in any hotel when showering and closing it behind you when leaving the bathroom until the steam has settled. Your feedback about the decor has been noted and will be shared with our owner. We are planning a full refurbishment in 2025 which we are extremely excited about. We appreciate your feedback which is very well received and will be used to assist myself and the team making any necessary improvements to our product and service standards. We thank you for having chosen to stay with us on this occassion. Kindest regards Chris Butler General Manager

Very dated and poor

トリップアドバイザーの評価 2.0/5

John B Couples - トリップアドバイザー認証口コミ

Stayed in privileged room 402 very dated room carpet worn away was woken up at 8.30 am with workers taking down scaffolding outside room having reported to reception on check out just got a reply nothing we could do about it really well situated. will not be back .

Dear John, Thank you for your review. I am so sorry to hear of the disappointment felt from your recent stay with us. I further apologise for any noise disturbance caused by the removal of scaffolding. Your feedback is well received and will be used to make any and all improvements where required. I once again apologise for the disturbance and thank you for having chosen to stay with us on this occasion. We sincerely hope we will have the pleasure of being able to welcome you back on the other side of our planned refurbishment so you can experience us at our usual very best. Kindest regards Chris Butler General Manager

Great staff, facilities and location - disappointing room

トリップアドバイザーの評価 3.0/5

dangeruss r トリップアドバイザー認証口コミ

Hotel bang in the middle of nottinghams vast number of pubs clubs and restaurants. Lace market car park only a very short distance away. Upon at 8pm on a Wednesday, hotel appeared welcoming with 2 extremely polite and helpful guys on reception. Room 409: Very small - although a double, glad I was on my own as would be a squeeze for two Main light didn’t work so very little light in room. Air con not working so very old noisy heater left on desk as alternative. Good size bathroom which was very clean but sadly No plug so was unable to have a bath. Only one plug situated nowhere near bed location of plug and size of room made it extremely hard to make tea and even harder to iron my clothes. Quite a lot of noise from doors and corridor throughout the night along with very noisy water pipes. Big gaps in curtain and under door so lots of light through the night. Also smoke detector emitting bright white flashing light intermittently all night. However, bed and pillows extremely comfortable and appeared very clean. Restaurant was lovely and clean, breakfast was very good fresh selection with helpful staff.

Dear guest, Thank you so much for your review. I am very sorry to hear of the issue you experienced during your stay with us. Since November 2023 we have brand new AC / heating within the rooms and we have checked room 409 to see that it works completely fine and without any issue. I am sorry should you have had any difficulty with the controls. Our team are available 24/7 and would have been delighted to assist with the controls to reach the desired temperature you required. I do apologise for any missing plug in the room and thank you for bringing this to my attention. I apologise for this not having been identified prior to your arrival. I will pass this on to my maintenance team immediately. I do further apologise for our location having proved to be more lively thank you may have expected. I am pleased to hear of your kind comments about the team and the breakfast you experienced. I look forward to sharing this feedback with them all. Your feedback is well received and we thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Not a nice place to stay

トリップアドバイザーの評価 1.0/5

Simon S トリップアドバイザー認証口コミ

If you're planning a business trip or perhaps any trip this isnt the place for you. The decor is tired and dated, the room had damaged furniture with chipboard showing through broken laminate. The complementary ear plugs were a nice if unusual feature and were unfortunately necessary due to noise from surrounding establishments and night clubs. The smoke alarm flashing bright white intermittently through the night was a reassuring feature as the age of the building makes a good smoke fit for the doors difficult to achieve. It did not however help for a restful night. The TV was difficult to use and there are no instructions in the room The management attitude is largely dismissive both on the night and subsequently. Definitely a place to avoid I am glad it wasnt my money that paid for it.

Dear guest, Thank you so much for your review and the details provided within it. I am sincerely very sorry should our location have come as an unwelcome surprise to you. We are centrally located within the most vibrant location of the city, making us the perfect choice for any guest who wishes to be right 'in the thick of it'. I do apologise should you have believed our location was quieter than it was. I am sorry should you have personally found the fire detectors within the room to have caused disturbance to you. These have been checked since you reported them. No issue has been found, the light you mention is a standard light found upon most detectors. I once again apologise should it have disturbed you. I thank you for your feedback about the room. We will bare this feedback in mind when putting together the final plans for our up and coming refurbishment. Your feedback is very well received and we will use it in every way possible when making improvements to our product and service standards. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Bad

トリップアドバイザーの評価 2.0/5

Steve C トリップアドバイザー認証口コミ

Constant noise from the air ducking outside of room window this problem is so bad they even leave earplugs in room for you this should be made clear as a advisory also lots of work men outside on scaffold from early hours after a terrible night trying to sleep

Dear Steve, Thank you for your message. I am very sorry to hear you were disturbed by external noise during your stay. Due to our city centre location and being in the most vibrant area of the city, ear plugs are provided in all bedrooms should guests wish to use them. I further apologise for any disturbance caused by workmen who were undertaking some work for us. I thank you for bringing this to our attention. We will speak to them to work more considerately around the hotel. I apologies once again. I thank you for your feedback which we will use to make any necessary changes to improve both our product and service standards. We appreciate you having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

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