Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 799 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  799 reviews

TripAdvisor Rating  4.0/5  1,958 reviews

Certificate of excellence 2023

Dirty and dodgy

Customer review rating 0.5/5

Ellie Solo - Confirmed reviews ALL

The staff were all lovely. The rest was awful. The room was filthy. There were scruffy people smoking at the entrance and staring at people as they walked in. More scruffy people left the hotel to smoke at the entrance during the stay. There were noisy people in the corridor until after 1am. The bed felt like it had bed mites or lice, my head itched the next morning. The decor was tacky. Definitely felt more like a dodgy dive than an Accor hotel.

Dear Eleanor,, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to hear you felt as though fellow guests staying in the hotel impacted your stay in a negative way. This is certainly the first time we have heard this from a guest. I thank you for sharing your own personal thoughts on this matter. I appreciate your feedback about the room you stayed in. I will certainly have this room checked by both my head housekeeper, maintenance manager and myself to see whether any issue can be identified. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Chris Butler General Manager

Excellent city centre location

Customer review rating 4.0/5

Will H. Couples - Confirmed reviews ALL

The hotel is located with superb convenience for everything happening in Nottingham, whether that is the Market Square, Victoria Shopping Centre, sporting quarter or anything else. Staff were very friendly and attentive, and the facilities were excellent.

Dear Will, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Will we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Will for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

don’t stay if not on a hen or stag weekend!

Customer review rating 1.0/5

Topfm Couples - Confirmed reviews ALL

Initially booked because of location to shops etc. Turns out that was the only thing it had going for it. we paid £200+ for one night in a standard kind room. Nothing like the modern quirky hotel portrayed on the web site. The room was small and tired looking, uneven floors which some might call character no good if you’re unsure on you feet. lift didn’t stop at the floor the restaurant was on so had to use stairs. The bar hotel wasn’t open as advertised and no notice or anyone to explain why. As stated previously the room was small, no mirror in the main room. Some lights not working, Tv channels most not available and those that you could get you had to search for. Bathroom the extract van didn’t work, you had to side step in and out of the shower cubicle whilst stepping up or down. the shower cubicle didn’t drain so had to cut short shower for fear of flooding the bathroom. Very very noisey environment which should have guessed when we found the ear plugs on the bedside cabinets! it’s above another bar that could be heard quite clearly in the room we were in (309). Add to that the group coming back at in the early hours shouting to each other and the lady that decided to start banging the walls and shouting it was an awful stay. We went early to have breakfast as we were up anyway and to be fair that was ok. Bit strange you had to keep asking if you wanted coffee as no help yourself coffee / drink facility. If had been staying more than one night we would have checked out after the first night. Really really disappointed with Mercure and the hotel. We work hard for our money and we’re not expecting 5 star facilities but was definitely not worth the £200+ we paid. Won’t stop at a Mercure again one of the worst hotels i have stayed in regardless of how much I paid. Beware the website is not representative of the facilities we experienced

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your feedback is well received and we will certainly use this to make any and all necessary improvements to our product and service standards. I will also ensure this feedback is shared with our owner to use when planning our future refurbishment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Good location

Customer review rating 4.0/5

Craig Couples - Confirmed reviews ALL

Happy with our stay would book again also we got a free room upgrade

Dear Craig, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Craig we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Craig for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location to the office and venue for our Xmas dinner

Customer review rating 3.0/5

Fiona Business - Confirmed reviews ALL

Great little hotel located in the center close to the office, bars and restaurants. Was disappointed that the room needed a little TLC. Three lights weren't working - Bathroom mirror, bedside table and desk lamp. The curtain has a nasty stain on it too. But comfortable bed, quiet room and great breakfast.

Dear Fiona, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,165 reviews 9/10 Location
  • 1,678 reviews 5/10 Room
  • 1,071 reviews 8.9/10 Service
  • 15 reviews 5.7/10 WiFi
  • 1,020 reviews 3.8/10 Comfort
  • 565 reviews 3.6/10 Cleanliness
  • 474 reviews 4/10 Amenities
  • 461 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.