Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 695 reviews

Mercure Nottingham City Centre George Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  695 reviews

TripAdvisor Rating  4.0/5  1,966 reviews

10/10 Experience

TripAdvisor rating 5.0/5

Dance Dragons U TripAdvisor review

Looking for a hotel for 25+ people is challenging but Chris and his team made it very easy and accessible to do so. We couldn’t have had a better stay, such a good location and every staff member we spoke to was so helpful. We couldn’t recommend the hotel and staff more and will definitely be returning next year.

Dear Charlotte, Thank you so much for your review. It was an absolute pleasure to have been able to personally assist you during your reservation making period to help make the process as easy as possible for you. The team and I are delighted to hear you all had such an enjoyable experience and are flattered to hear you would stay with us again. This is the best possible compliment any hotel could wish to receive. We thank you for having chosen to stay with us and very much look forward to welcoming you back next year. Until next time. . . Kindest regards Chris Butler General Manager

Very disappointed

TripAdvisor rating 2.0/5

katrodtom Couples - TripAdvisor review

Will never stay again ! Rude staff that are unwilling to help. after upgrading the room that don’t look nothing like photos . the hotel was very disappointing. Room was dirty. Carpets full of moth infestation . was scare to leave something on the floor . Only good think about the hotel was the location. Breakfast was ok . the staff at Breakfast very friendly.

Dear Kat, Thank you for your review. May I firstly apologise for any disappointment felt during your time with us. Mercure Nottingham City Centre is a 204 year old hotel. All rooms even when comparing two of the same room grade come in various shapes and sizes and indeed decor. I am sincerely very sorry you had seen photos of some of the room type you had booked and therefore were disappointed that one which is not within the photos was allocated to you. I do apologise should the team have seemed unhelpful with this matter, naturally they are unable to allocate you a specific room which you have seen in the photos if the room was already occupied. I do understand from your perspective this may have seemed unhelpful or rude due to the team not being able to assist with this. Your feedback about the the room is well received and we will certainly be addressing any issue found in our up and coming refurbishment throughout the hotel. I will certainly personally inspect this room with my maintenance and housekeeping team to see where any issues which can be fixed pre refurbishment can be scheduled in. I sincerely do apologise for any disappointment felt and do very much hope we can welcome you back in the future so you can experience us at our usual very best. Your feedback will be used to ensure we make any and all necessary improvements to both our product and service standards. Kindest regards Chris Butler General Manager

Easy and quick check in

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Such a breeze checking in, great staff and excellent hygiene in the room

Great location

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Lack of staff on reception. Rude bar staff. Sloping room.... drawers opened in the night.

Excellent family room and breakfast, loved this hotel.

TripAdvisor rating 5.0/5

Darragh B TripAdvisor review

Excellent family room, double bed and two camp like beds for our 15-year-old and 7-year-old, extra camp bed was great value. Top floor, they provided ear plugs in case noisy from the street, but we did not notice anything. Great staff, great location (one tram stop from Nottingham train station) and a fantastic breakfast. We all had a fantastic stay, and we will definitely be back next time we stay over. Plus, Nottingham Forest won 7-0, so a great trip over from Dublin.

Dear Darragh, Thank you so much for your review. I am so pleased to hear you and your family had such an enjoyable experience with us. Your feedback is so encouraging to hear and I very much look forward to sharing this with the team. I am not only delighted to hear you ended your stay with an enjoyable breakfast experience, but also that you got such an incredible result at the Forest game. Certainly one to remember! The team and I thank you for having chosen to stay with us on this occasion and very much hope we will have the pleasure of being able to welcome you back again in the future. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,152 reviews 9.1/10 Location
  • 1,632 reviews 5.1/10 Room
  • 1,027 reviews 8.8/10 Service
  • 13 reviews 6.5/10 WiFi
  • 1,006 reviews 4.1/10 Comfort
  • 546 reviews 3.8/10 Cleanliness
  • 458 reviews 7.8/10 Breakfast
  • 458 reviews 4.3/10 Amenities

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