Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.5/5 211 reviews

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Mercure Bangkok Siam - Image 1
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Mercure Bangkok Siam - Image 4
927 Rama 1 Road Wangmai, Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

Our accommodation(s)

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Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

GPS:13.746724, 100.528938

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  211 reviews

TripAdvisor Rating  4.5/5  3,240 reviews

Certificate of excellence 2024

decent stay

Customer review rating 3.0/5

Leslie Friends - Confirmed reviews ALL

The bar tender that worked in the pool bar had no idea what he was doing. You need to train your staff. He was very nice and tried had but he wasn't properly trained. You need to leave water in the rooms daily for your guests to drink and wash their teeth. Someone poured a terrible chemical into my sink to unblock the sink and I had to smell poison in my room all night my last night. Otherwise the staff and the hotel were very good. The concierge at the desk downstairs was unapproachable.

Dear Leslie Ann C., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Witsanu Nathawin Executive Assistant Manager

Repeated stay

Customer review rating 3.0/5

Alim Business - Confirmed reviews ALL

Got used to staying at this Mecure as the location was good and BTS just located beside. For this trip , there was slight hiccup as the room aircon was leaking water when i was able to sleep. End up having to pack up all my stuff and making efforts to shift to the next room. Was shocked that the Staff who came to open the new room stood there looking when i was busy packing my stuff. Normally for such situation , hotel should send a porter with a trolley to assist on the moving. Think the staff need more training on hospitality. For complimentary fruits in the room for members , suggest that they consider changing it to extra welcome drinks instead.

Dear Alan L., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Witsanu Nathawin Executive Assistant Manager

Well located

Customer review rating 4.0/5

Ryan H. Families - Confirmed reviews ALL

It is very near to the National Stadium BTS station. Travel to other locations in Bangkok is convenient. Room is clean and nice, Minibar will be better if some tidbits are included beside drinks.

Dear Liang Siew H., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. We’re pleased to hear that you found our location convenient and enjoyed the cleanliness of your room. We appreciate your suggestion regarding the minibar and will take it into consideration for future improvements. Your feedback is invaluable to us. We look forward to welcoming you back for another enjoyable stay. Yours Sincerely, Witsanu Nathawin Executive Assistant Manager

Great Location

TripAdvisor rating 5.0/5

Venture41125855232 TripAdvisor review

I could not fault my stay at Mercure Siam, great location and extremely helpful staff from the front desk, restaurant, lobby bar and also the concierge desk. I was very impressed to receive such great service from all staff so well done! I will be back!

Dear Venture41125855232, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you once again for your kind words and we look forward to seeing you again soon. Your Sincerely, Orawan Vicharnarong General Manager

Poor customer service

Customer review rating 3.0/5

Dor Couples - Confirmed reviews ALL

This was my 2nd time stay with Mercure Siam. Everything was good till my check out day, we had earlier requested for late check out during check in and the staff informed this can be arranged but latest by 1pm with no additional cost. We agreed. On our last day, we rushed back around 12pm to do last min packing but our card is unable to access the room. We went to the frontdesk and checked, your front desk staff, Pim gave a expressionless reaction and merely took our card to "reactivate". Once she was done, she also didnt say a single word and just passed back the card. As a frontline service staff, she should have apologised for the inconvenience first, if not at least a smile. And guess what, we went up and again the card didnt work at all. We went down again and i spoke to a different staff, Ammy. At least she look more sincere and helpful, whereas Pim just gave a smirk smile standing one side as if she deliberately cause inconvenience to us and wasted our 15mins!

Dear Chew Tin Doris T., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I’m truly sorry to hear about the issues you encountered during your check-out process and the inconvenience it caused. It’s disappointing to learn that our service did not meet your expectations, especially after your positive experiences with us before. I want to assure you that your comments about the service you received from our team are taken seriously. I will personally address this with our staff to ensure that our service standards are improved and that every guest receives the courteous and attentive service they deserve. Please accept our sincere apologies for the inconvenience and frustration you experienced. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this to our attention. Yours Sincerely, Witsanu Nathawin Executive Assistant Manager

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Other web-users rate our hotel

  • 2,224 reviews 9.8/10 Location
  • 1,488 reviews 7.5/10 Room
  • 1,240 reviews 8.8/10 Service
  • 65 reviews 5/10 WiFi
  • 696 reviews 8.6/10 Cleanliness
  • 545 reviews 8/10 Breakfast
  • 333 reviews 6.4/10 Value
  • 283 reviews 8.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.