Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.4/5 5,928 reviews

ALLSAFE approved hotel

Information message

Mercure Bangkok Siam
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+ 21 Services

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai
Pathumwan
10330 bangkok
thailand

Fax: (+66)26592889

Check-in from 14h00

Check out up to 12h00

  • By plane

    SURVANABHUMI INTL At 31km / 19.26 miles - Shuttle paying

  • By train

    NATION STADIUM BTS At 0.03km / 0.02 miles

GPS:13.746724, 100.528938

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our accommodation(s)

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience. Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and variety of local teas, additional bathrobes and amenities

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 146

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,928 reviews

TripAdvisor Rating 4.5/5

2,977 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

comfortable stay

Customer review rating 4.0/5

Anonymous Business - 31/10/2021 Confirmed reviews ALL

Thanks for the hotel management acknowledgement of Accor Plus Platinum Elite member and a well prepared room with a plate of fruits. In response to the COVID-19 pandemic, the hotel had implemented cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of the government authorities continuously especially this COVID-19 pandemic in Thailand. It would be nice to receive a mineral bottled water and any compensation for lounge access.

Convenient Location

Customer review rating 3.5/5

Natthachai Families - 30/10/2021 Confirmed reviews ALL

The hotel was right next to BTS station, which was very convenient to travel around. The room and facilities were nice. The breakfast was decent. The only disappointment was that the lounge was close and the hotel did not come up with in-room service instead.

More than 5 Stars Cleanliness

Customer review rating 4.5/5

Tk Families - 24/10/2021 Confirmed reviews ALL

Room cleanliness & set up is very outstanding and far beyond other properties in All Accor group

Good

Customer review rating 5.0/5

Tanya Friends - 17/10/2021 Confirmed reviews ALL

Excellent good

Dear Tanya P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HIRSCH Raphael ,Mr General Manager

Nice room in a good location

Customer review rating 4.5/5

John S. Business - 02/10/2021 Confirmed reviews ALL

Decent room, spotlessly clean, good price and in an ideal location. I was aware that Government restrctions in Bangkok mean that restaurants are required to close at 20.00 to ensure that the 21.00 curfew is complied with, I was somewhat disappointed to note that the in house meal service, one of the reasons I'd booked this hotel, wasn't available after 17.30, I was even more disappointed to be told at 17.05 that the kitchen was closed already. When I asked where I could get food locally I was advised to try the 7-11 convienience store, I didn't find that answer acceptable, or particulary helpful.

Terrible stay.

TripAdvisor rating 2.0/5

Doraemon929 02/09/2021 TripAdvisor review

There is no hot water in bathroom. So, we moved from top floor to bottom floor. Welcome drink for platinum member is 1 can drink. Customer service is getting worse. Covid19 is your excuse to be lazy. Don't slack off blaming every single thing on covid.

Dear Doraemon929 Thank you for taking the time to share your experience and feelings concerning your recent stay with us. I appreciate you taking the time to notify me your experience during your recent stay. There seems to have been some technical missteps from our part that are not on par with the quality of service we always aim to offer to our guests. Reference to the situation you had explained below there was certainly a lack of hospitality and professionalism from our side. On behalf of all my team I would like to sincerely apologize for the inconvenience that occurred. Rest assure that our Hotel follow strictly Accor All safe protocol and Government announcement. All Restaurants and Bars been closed since July Government decision. We did not get the authorization to provide a better welcome drink during your August stay as our Bar remained closed. But we hope as a Platinum Member that you could benefit our full in room mini bar set up facilities (apple juice, sprite, coca cola, soda water and a choice of premium coffee selection) In spite of this situation, I trust that this unfortunate experience will not deter you from staying with us again. However, we hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future so that we may demonstrate our commitment to serving you better. Best Regards, Raphael Hirsch General Manager

Nice view, Nice staff

Customer review rating 5.0/5

Panchapat T. Families - 22/06/2021 Confirmed reviews ALL

My son loves to see sky train very much and we were very lucky that our room can see sky train routes Siam and Rajthevi. We will visit again and we hope you will put us to that such a nice view room for him again, thank you!!!

Dear Panchapat T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best location

Customer review rating 4.5/5

Eakachai V. Business - 20/06/2021 Confirmed reviews ALL

Stay here for 3 times because this hotel are locate on Siam. It's easy to go to another location because National Stadium BTS station are front of this hotel, many route of bus at MBK bus stop and very best staff. But this time wifi internet signal is very bad I can not use for meeting on Zoom.

Dear Eakachai V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, good stay, very good price and nice breakfast

Customer review rating 5.0/5

Pojana P. Couples - 25/05/2021 Confirmed reviews ALL

I had a good time even just stay in my room. It's clean. View from my room on 23rd floor is good. Breakfast is nice.

Dear Pojana P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Silence Thai New Year Celebration

Customer review rating 4.5/5

Ake_qi Business - 19/04/2021 Confirmed reviews ALL

Thanks for the hotel management acknowledgement of Accor Plus Platinum Elite member and a well prepared suite room with a plate of fruits as welcome gifts. In response to the COVID-19 pandemic, the hotel had implemented cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of the government authorities continuously especially this new wave of pandemic in Thailand. I encourage all staffs to overcome this tough situation and Stay Strong.

Dear Ake_QI We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. Your compliments regarding the implements about the cleanliness process and efforts did by our team member are well appreciated. We strive to continuously improve the quality of our services to ensure the well being of our guests during their visit. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcome you back again soon. Sincerely, Raphaël Hirsch , General Manager

Well located, friendly staff, and safety system

Customer review rating 5.0/5

Rs Families - 19/04/2021 Confirmed reviews ALL

The hotel is really well located—convenient to access(taxi, bus, BTS, local boat), near shopping centers (MBK, Siam Paragon, Central World, Lotus), restaurants(around the hotel are delicious food centers and restaurants from the shopping centers and Santana), attractions (Jim Thomson museum, arts museum, public park, sport stadium)

Dear RS, I am happy to know about your overall good experience regarding your recent visit at the Mercure Bangkok Siam. The location is of course our strength, the hotel is located right in the hear of the city center and within walking distance from the major shopping malls. Plus, the convenient access to the sky train station in front of the hotel to discover the city along is definitely an asset. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Good location for public transportation

Customer review rating 4.0/5

Tony Couples - 18/04/2021 Confirmed reviews ALL

Nice room, tiny but the bed was nice. There is a convenience store down the lobby 24 hour service. Welcome drink nearby the check-in was good. Room was clean and tidy, basic amenity was provided.

Dear Tony We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback, your compliment with the cleanliness of the room are well appreciated . Thus, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Good location and good service

Customer review rating 4.0/5

Anonymous Business - 10/04/2021 Confirmed reviews ALL

Overall, my experience is as I expected it to be.

Dear valued guest , I am happy to know about your overall good experience regarding your recent visit at the Mercure Bangkok Siam. The location is of course our strength, the hotel is located right in the hear of the city center and within walking distance from the major shopping malls. Plus, the convenient access to the sky train station in front of the hotel to discover the city along is definitely advantageous. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Stay here for secound time

TripAdvisor rating 3.0/5

kaninl858 Solo travel - 29/12/2020 TripAdvisor review

I stayed at this hotel for second time. My room was good except hot water was not working. They offered me to change the room and upgraded me to higher type. However, Hot water still not working. I ordered room service for breakfast. Toast was overcooked and gone black. Gym , Pool was average seem no good maintenance.

Dear kaninl858, Thank you for taking the time to share your recent experience at the Mercure Bangkok Siam hotel. We appreciate your genuine feedback; we do sincerely apology for the inconvenience which occurred during your visit and we do regret to read that our services did not meet your expectations. We always listen to our customers therefore your comment has been shared among the team in order to take appropriate steps to enhance our guests’ experiences. Again thank you for your contribution towards our improvement and we hope you would give us an opportunity to better serve in the near future. Sincerely, Raphael Hirsch General Manager

Good!

TripAdvisor rating 5.0/5

zommyslam 22/12/2020 TripAdvisor review

- Nice service - Great location - Value for money - Very Best price - Well proper amenity - There is convenience store at ground floor, very convenience for guess. Easy to grab anything at standard price.

Dear zommyslam Thank you very much for sharing your experience at the Mercure Bangkok Siam. We warmly appreciate you wonderful feedback and are very pleased to hear about your overall satisfaction. Again, thank you for your review and for recommending our property. We look forward to welcome you back soon. Best regards . Raphael Hirsch, General Manage

A great hotel at a perfect location with a disappointing breakfast.

TripAdvisor rating 4.0/5

rutger777 05/12/2020 TripAdvisor review

My wife, daughter and I loved sleeping at this hotel. The room was spacious, quiet, clean and had a great view. The staff was also very attentive. We were however very disappointed by the breakfast. As an Accorplus Platinum member, I can easily confirm that choice-wise, this was the most limited breakfast that I have ever had in any Accor hotel. The coffee quality was also way below the usual Accor standard.

Dear rutger777, We are pleased to read your great family visit at the Mercure Bangkok Siam hotel Thank you for praising the team members with such a rewarding feedback, your compliments regarding the spacious and clean rooms as well as the great view are well appreciated by us all. We noticed your disappointing breakfast experience and we do regret that our services did not meet your expectations. Your constructive experience has been shared among the team for further services improvement. Again, thank you for your recent stay and we look forward to welcome you back to demonstrate our commitments in guest satisfaction. Kind regards, Raphael Hirsch General Manager

Great location, but dated room and filthy carpet and couch

TripAdvisor rating 3.0/5

Saroj1177 06/02/2020 TripAdvisor review

Location of this hotel is fantastic. Breakfast was okay, nothing spectacular but the wait was just ridiculous. Room was small but acceptable, but the room carpet and couch were just filthy and dusty. We got bitten by bed bugs badly. Air-con was not working very well. We turned it to the coolest and highest fan but was still warm. We reported this to the front desk. They sent a mechanics to look at it and they admitted it was quite warm. They suggested that we left it on for another night and it might get better. Hello.. we had tried this for the last 3 nights already so how many more nights we had to try? Friendly staff at check in and check out. Overall, it was an okay stay.

Dear Saroj1177, Thank you for taking the time to your recent experience with us at the Mercure Bangkok Siam hotel. I would like first to apologize for the inconvenience you have experienced in the room, it was surprising to hear about your feedback about the room cleanliness as our housekeeping team usually receive praises about their daily personal investment in the cleaning process and impeccable results. We did not have the opportunity to recover your satisfaction during your visit unfortunately, I would like to reiterate my sincerest apologies for the inconvenience as your satisfaction was seriously affected. We endeavor to provide the best service to our customers, as guest experience is our prime concern. Rest ensure that your comment will be use as a study case to prevent from similar occurrence in the future. And in spite of it I am delighted to read your positive feedback regarding the hassle check in and check out process as well as the friendliness of our team. Thank you again for sharing your experience on TripAdvisor community and we look forward to welcome you again and better serve you. Kind regard, Raphael Hirsch General Manager

Kelly

TripAdvisor rating 5.0/5

Kelly124124 05/02/2020 TripAdvisor review

Location was convenient, next for the BTS station, check in and check out easy , every day cleaning service clean, breakfast start 6:00am was good idea, we will consider next trip come back again to stay .

Dear Kelly124124, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is delightful to hear about your overall good experience and I am pleased to learn that the cleaning service as well as the breakfast time and facilities met your expectations. Thank you again for sharing your experience, and we look forward to welcome you again for your future visit in Bangkok Sincerely, Raphael Hirsch General Manager

Still good

TripAdvisor rating 4.0/5

Snuggelpuff Solo travel - 17/01/2020 TripAdvisor review

Stayed at this property many times over the years and what always gets me back is the two facts that the staff are always kind, friendly and smiling without being over hotelly friendly. The other fact is that this hotel has everything for a solid nice stay, without trying to be anything else. Nice pool although view is now obstructed by plants. Decent poolbar with solid pricing. Booked the suite this time as rooms are a little on the small side. Suite is nice but the livingroom space is still very limited, but overall really nice room. Location perfect for tourists The only thing I didn't like or understand was, why staying in the suite which is the most expensive room of the hotel and also a privilige room, why the guest is put on floors that are 6-7 floors lower than top floors? Especially when asking the staff and finding iut the occupancy is 50% in the hotel and I am the only person in a suite. One would think staff would be nice and put that guest on the top floor suites then. Weird.

Dear Snuggelpuff, Thank you for your returning and for taking the time to share your valued feedback regarding your recent stay at the Mercure Bangkok Siam. I was delighted to learn about your overall good experience with the hotel services and facilities. I appreciate your honest thoughts regarding the Executive Suite room, kindly be informed that the hotel is designed with 7 Executive Suite rooms. There is one Suite per floor from 18th to 24th floor, all the Executive Suite rooms are facing the National Stadium therefore our team could not allocate your room upper than the 24th floor. However, please note that our front office team endeavor to assist customers to ensure their visit will be a memorable one. Rest assure that your preferences for Executive Suite room is well acknowledged by our teams. Thank you once again for your recent stay and for your genuine feedback. We look forward to welcome you again for another memorable experience. Warmest regards, Raphael Hirsch General Manager

Great hotel, good location

TripAdvisor rating 5.0/5

Tamás K Couples - 13/01/2020 TripAdvisor review

Great location. The hotel is just next to the metro station. There are like 3 shopping mall in 5 minutes walking. It is great that the ibis is downstairs and the Mercure is up so all rooms are high floors with a great view. I liked the swimming pool on the top as well. It is a pity that they put some bushes at the end which blocks the view. Would return to this hotel.

Dear Tamás K, Thank you for your great review regarding your recent visit at the Mercure Bangkok Siam. I am delighted to read that your stay was very comfortable and relaxing ; it is also pleasant to learn that you enjoyed our outlets on the rooftop such as the rooftop the pool. The hotel is indeed conveniently located in the hear of Bangkok City and close to the main shopping malls. Again, thank you for taking time to post a review on the TripAdvisor community and we look forward to welcome you back for your future visit in Bangkok. Best regards, Raphael Hirsch General Manager

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