ibis Shanghai Yu Garden Hotel 3 stars

The only good thing about the hotel is the location, right next to Yu Garden in Shanghai. However the hotel is still under upgrade and I hope the final will be better. The work area in the room is a joke. No proper desk, and the space is limited and narrow. Breakfast was not to Accor Standard. The Western food breakfast was a hot-dog. Neither was the bed to Accor standard. Is this a real Accor Hotel or a cheap franchise? Please tell me things will improve.

I only picked this hotel because I needed a cheap place to stay for a last minute overnight stay in Shanghai. I have stayed in many IBIS hotels in the world and this was without a doubt the worst. The room was dirty, and the furniture is falling apart. People kept slipping cards for sexual services under the door. Everything smelled of smoke. I was just glad that the shower worked and the bed was OK.

Friendly and accommodating staff were great! Good location 10 minute walk to nearest metro station and 10 minute walk to the river with awesome views of the downtown. Excellent breakfast with a variety of western and Chinese items. Soundproofing between rooms could be improved

Front desk are not helpful, slow and poor customer service. I was told to collect iron & ironboard my self from the receptionist to my own room and although is a non smoking room. People still smoke within the building and the carpet smells like ciggeratte. Ofcourse it's close to the local tourist spot and it eventually loud and

Overall the room is fine considering this is a budget hotel, but for accor plus member you dont get the discount for the breakfast as informed by the receptionist that the breakfast is not running by Ibis

The worst Ibis ever!!! Terrible staff and quality of the room and service! Staffs doesnt speaks english and were really rude! I don't recommend this hotel and they did not want to listing my concern .....

Advantage : Next to Yu garden Room is OK I have booked yu garden view room , However hotel is having just 5 floor , and from top floor even you can not get the proper view of yu garden. So I would say it is NOT worth to say as garden view.

Okay, so the advertised "spacious room" was tiny with barely enough space to get in the bed from both sides and the toilet was right up against the wall so was very uncomfortable to use. The bed was sagging and springs could be felt through the mattress. Amongst the hotel information left our room was the order form for the laundry service but hotel staff told us that it was not available. The hotel also advertises a self-service laundry room for us to use which could not be found and staff told was not available. We originally booked 3 nights but had to leave after the first due to the issues.

this hotel has a perfect location and offers the european standard. thus a safe deal for europeans or americans looking for a good standard for a good price. The wifi is a bit difficult, but that might also be a general problem. the cleaning was a bit on the low side.

Comfortable and clean. Good location.

The room is not very clean, wall and floor are damage. I saw insects walking in my room.

This hotel sells only due to its' location. For me, the other important feature was that it's a part of global Ibis network, so certain things would be up to standard, including breakfast, internet connection, overall quality of rooms... well, I'm sorry, but I think, location is its' only benefit. But the scenery is fantastic, Yu Garden and Pudong skyscrapers far away... beautiful. Oh, and price, too, of course.

Hotel staff is very helpful. Room is big enough to fit in. Bathroom is okay,water pressure is high, provided all-in-one shampoo and toothbrush with comb but no shower cap. Wifi in room is not strong. I have to sit beside the door to connect WIFI. No non-smoking floor since there are only 2 floors for guest room. Restaurant is good for breakfast. Wonton soup is good to try.

Dates of stay : from 06/05/2015 to 08/05/2015 , i.e. 2 night(s) i have been travel for my business trip on the above date and make a reservation before flight over. However the moment i reached but be informed by the hotel receptionist that there was no room available. (1st disappointed) For this trip, total 2 rooms are booked. One of my partner who reached earlier have been told the hotel that i will check in late because of the late flight but when the moment i reached hotel and proceed to check in they mentioned my partner did not tell them. (2nd disappointing on the blaming attitude) i decided to choose this hotel is because it good services i had experienced during my last business trip but not this time. Regards, Caron Tang

This was the first time I was actually dissatisfied with Ibis service. Starting from the booking on the website, where I could not add additional info about twin beds in the room and had to send a separate email to the hotel. Despite clearly asking for a non smoking room we were given a smoking one. Our request to change the room was first rejected, then an extra charge offered, that we surely refused to pay. In the end we were given another smoking room with a bit less smoke smell compared to the first one. We stayed for 2 nights and no room service was done during our stay! When we returned to the room on the second night we found prostitutes advertising cards under the door. The only good thing about this hotel is its central location and reception personnel speaking English and sometimes trying to help. Both of us are Silver members of Accor club, spent many thousand dollars in your hotels over the last couple of years.