Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.2/5 1,118 reviews

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Mercure Bali Nusa Dua - Image 1
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Mercure Bali Nusa Dua - Image 4
Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Telephone
Fax +62 361 8467001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,118 reviews

TripAdvisor Rating  3.5/5  1,175 reviews

Go else where.

TripAdvisor rating 2.0/5

roch35f TripAdvisor review

Well what can I say. Rooms...dirty, mouldy...very tired and the worse Mercure i have ever stayed in. House keeping was very poor. Had a dead moth on the floor and not cleaned up in the 5 days we stayed there. Balcony non existent and room smelled like wet dog constantly. This hotel needs a definate upgrade. Didn't eat here as the room put me off. Save your money and book else where. For me only a 2 star hotel Swimming pool, tiles off, no day beds, kids in adult only pool. Rankl

HOtel needs a Rennovation. Not as per accor Standards

Customer review rating 2.5/5

Aliasger Solo - Confirmed reviews ALL

The rooms was dated and the brekfast spread was really poor. Not expected from a Merucure.

Dear Aliasger L., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ketut Iriana - General Manager

Well located but need a lot of work

Customer review rating 1.0/5

S M. Couples - Confirmed reviews ALL

Before deciding to stay here, we read mixed reviews about the hotel. After staying, we understand the bad reviews. The hotel would need to work on room and corridors cleaniness and the quality of the bedding. We like the location and the shuttle service to the beach but we most likely wouldn't go back.

Dear Ms Velensia G., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. One positive note that we are happy to hear that you like the location and our shuttle bus to the beach. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ketut Iriana - General Manager

Strategic location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great location, nearby some shops and near babi guling the famous one. Seems old building

Dear Bambang Y., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. We glad to hear that you find our location is strategic, and nearby shopping area. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

Hotel stay experience

TripAdvisor rating 1.0/5

Happiness28817167351 Families - TripAdvisor review

Overall the mercure hotel stay was very bad. The superior room we stayed at had following issues and observations - 1) The sink is outside the bathroom area and just next to the main door making it inconvenient. 2) The toilet and bath areas are separate which again makes it inconvenient for one to complete all their morning chores. 3) The balcony is small and no shelter at the top hence if it is raining, the whole area becomes wet and unusable. 4) The room is very small for 2 people to stay. 5) The AC in the room was leaking.

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Other web-users rate our hotel

  • 418 reviews 8.8/10 Location
  • 1,054 reviews 5.3/10 Room
  • 995 reviews 8.3/10 Service
  • 28 reviews 6.6/10 WiFi
  • 543 reviews 5.1/10 Cleanliness
  • 482 reviews 6.5/10 Amenities
  • 449 reviews 6.4/10 Breakfast
  • 401 reviews 3.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.