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吉隆坡孟沙铂尔曼酒店 5 星

客户意见评级 4.3/5 9,431 评论

安心悦界(ALLSAFE)认可酒店

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+ 24 服务

酒店其他优惠

  • 7 minutes walk to the nearest train station (Kerinchi LRT)

  • Complimentary shuttle bus to Mid Valley and KL Sentral

  • 513 rooms with WiFi (High speed fiber internet)

  • Located in the heart of business hub of Kuala Lumpur, Bangsar and Petaling Jaya

  • 4 restaurants, 1 cafe and 24 hour in-room dining

酒店位置

吉隆坡孟沙铂尔曼酒店

No1 Jalan Pantai Jaya
Tower 3
59200 吉隆坡
马来西亚

电话: +60322981888

传真: (+60)3/22981999

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • AIRPORT LIMO M SDN BHD :  KLIA , KLIA2, KL

  • 乘飞机

    KLIA 2 达到 56.7公里 / 35.23 英里

  • 乘飞机

    KUALA LUMPUR INTL 达到 58.2公里 / 36.16 英里 - 班车服务 付费

  • 乘火车

    KERINCHI STATION 达到 0.6公里 / 0.37 英里

  • 乘火车

    KL SENTRAL 达到 0.1公里 / 0.06 英里

GPS :3.11585, 101.663214

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 4 餐厅
  • 1 酒吧
  • 早餐
    • 客房服务 额外收费
    • 自助餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 15 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 513 间客房
    • 2 间残疾人士客房
    • 0 间家庭客房
    • 18 间相通客房
    • 0 间禁烟客房
    • 27 多个楼层
  • 酒店使用的语言
    • 英语
    • 普通话
    • 印度尼西亚语
  • 休息室
    • 等候区或休闲区
    • 行政酒廊
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • 穿梭巴士
    • KUALA LUMPUR INTL 额外收费
    • KUL 额外收费
  • Car Park
    • 酒店内
    • 400 多个停车位
    • 私人
护理
  • Pool
    • 外部
    • 酒店内
  • Fit Lounge
    • 酒店内

我们的客房

513 间客房和套房为您提供各种舒适体验和便利设施。客房布置精美,拥有现代风格的设计,配备各种最先进的通信技术,现代浴室配有独立浴缸和瑞雨淋浴。

您的会议和活动

我们的会议室

  • 会议室数量:18

  • 最大面积:1,278 平方米

  • 最大容量:1800 个人

  • 最大宴会容量:1320 个人

了解更多信息


吉隆坡孟沙铂尔曼酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

9,431 评论

TripAdvisor 评级 4.0/5

1,696 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Cleanliness NOT up to standard

Tripadvisor 评级 3.0/5

suetleng_y 26/07/2020 经 TripAdvisor 认证的评论

Check in 19/7/2020 Room No.2611 Already informed hotel about late check in after dinner. I checked in after 10pm. Upon check in, the hotel was dark as there is no other guest to be expected on the day. Upon entered the room, I can see that the floor carpet was NOT vaccum properly. There is still dust or white debris on the carpet. I dont even dare to walk on the carpet with my bare foot. I have to wear the in room slipper provided. Due to low occupancy at this MCO moment, I am not sure how long has the room not being occupy. Shower room need to improve as after shower water will flow out to the bathroom door which make the area flooded.

Dear suetleng_y, Thank you for your recent stay and we do appreciate you taking the time to share your feedback but we are sorry to hear you did not have an altogether pleasant experience. We had inspected the room prior to arrival and all the cleaning was done to our enhanced standards so it is very disheartening to hear of your dissatisfaction for the quality of cleanliness however the carpet was not actually dusty but this is in fact the beige thread at certain parts in the pattern. Your feedback is important to us and we are sorry this made you feel uncomfortable, we do take the cleanliness extremely seriously and have revised all our services to a newer and higher standard. We hope you may have an opportunity to visit us again and have a much improved experience at that time, Sincerely Andrew Carlile

早餐丰富

客户意见评级 3.5/5

江. 家庭住宿 - 13/02/2020 所有已确认评论

1)早餐超丰富 2)服务较周到 3)出行很便利 4)性价比一般,没有达到预期效果

Dear Huilan J., Thank you for taking the time to leave us a detailed review. I am especially glad you found multiple touch points that made up for your stay. Thank you for your continued support, we certainly look forward to being able to welcome you for another memorable experience. Sincerely, Andrew Carlile General Manager Pullman Kuala Lumpur Bangsar

Wonderful Stay in 2020 at Pullman Bangsar

Tripadvisor 评级 5.0/5

Alex T Business - 26/01/2020 经 TripAdvisor 认证的评论

Thank you for great hospitality by Pullman Bangsar. It continues to remain the top in my list. The executive lounge team led by Tracy and her team -Dennis,Hazlinda, Chase Wong and Chelsea has did an excellent and extraordinary service. Kudos to the team! Looking forward to the next stay at this hotel again. Also, the welcome fruit this time was very fresh and good quality.

Dear Alex T, Thank you very much for your positive feedback and we are very thankful for your continued loyalty in choosing to stay with us. We are happy to hear you enjoyed another great stay and I appreciate you taking the time to personally highlight the service levels provided by Tracy, Dennis, Hazlinda, Chase and Chelsea, they will be delighted to hear your comments and this will inspire and motivate us all even more. We look forward to welcoming you back again soon and hope you have enjoyed a wonderful New Year celebration, Sincerely Andrew Carlile

PERFECT SERVICE AND CLEAN ROOMS

Tripadvisor 评级 5.0/5

ravineshkumar Family - 31/12/2019 经 TripAdvisor 认证的评论

Great customer service and clean facility. We spent 7 days with our 2 kids who are 15 and 16. Both enjoyed facility and good food. Great experience for them with local delights as we were from Fiji. We had a suite with joining rooms . Good location for family holiday. Sure to return back to same hotel and will recommend to family and friends.

Dear ravineshkumar, Thank you for choosing to stay at the Pullman Bangsar for your recent trip to Malaysia, we are very pleased to hear you felt satisfied with the hotel's facilities, food, location and services provided. Your comments are very much appreciated and myself and team are very thankful for your feedback. Best wishes for a Happy New Year and a safe trip home to Fiji. Sincerely Andrew Carlile

Very good 👍🏿👍🏿👍🏿👍🏿👍🏿

Tripadvisor 评级 5.0/5

NizamR43 Couples - 30/12/2019 经 TripAdvisor 认证的评论

Thanks to Pullman Hotel management for providing my simple request and for upgrading the room to the grand deluxe even though we only use free vouchers .. Very excited and grateful for the best service and service. I'd love to stay at this hotel again. Superb clean, comfort, enjoyed! You make our honeymoon experience meaningful. Recommended!!

Dear NizamR43, Thank you for your recent stay for your very special honeymoon, congratulations. We are happy to hear the experience was very good and we met your expectations and requests. We look forward to an opportunity to welcome you back again in the near future. Sincerely, Andrew Carlile

很友好,很舒服,谢谢。

客户意见评级 5.0/5

W. M. 商务住宿 - 23/12/2019 所有已确认评论

非常好,印象很好,住的很舒服。

Dear W. M., Thank you for choosing Pullman Kuala Lumpur Bangsar as your preferred recent stay. We are delighted to learn that your journey with us went well and we can't wait for creating more memories with you! Looking forward to seeing you soon. Sincerely, Andrew Carlile General Manager Pullman Kuala Lumpur Bangsar

Wonderful Stay

Tripadvisor 评级 5.0/5

wandi0911 Business - 23/12/2019 经 TripAdvisor 认证的评论

Being an AccorPlus Platinum member, staying at Pullman Bangsar when visit KL is my first choice, it is like my 2nd home, all the staffs here are very helpful and friendly, especially the concierge staffs (Mr Imran and cs) and the executive lounge's staffs (Ms Linda, Mr Dannis, Ms Tracy, Ms Vera). Check in check out experience is good and fast. Tasteful nasi lemak at the morning buffet and tasteful nasi goreng kampung at the executive lounge's happy hour. Will definitely stay there again and recommend to friends

Dear wandi0911, Thank for your loyalty as our valued Accor Plus Platinum member we are delighted to hear your feedback and appreciate you taking the time to highlight the team members who made your stay so comfortable. Your comments are so nice for the staff to hear and its very pleasing to hear you had such a great stay. We look forward to welcoming you back soon for another greats stay. Sincerely Andrew Carlile

滿意的住宿

客户意见评级 5.0/5

林. 朋友住宿 - 11/12/2019 所有已确认评论

不錯的住宿經驗...離車站近...對面有mall 床很好睡...環境不錯 但每天補充的毛巾的數目都不同是沒有一定的sop嗎⋯⋯只有這個缺點

Dear Sheng Lin C., Thank you for your recent stay and we really appreciate you taking the time to share your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. We are pleased to hear you enjoyed a good stay and my apologies for the issue of different numbers of towels. Indeed there is a set SOP and thank you for highlighting the need for further training to ensure consistency on this issue, I am sorry for any inconvenience this may have caused you. We hope we may have an opportunity to welcome you back again in the future. Sincerely, Andrew Carlile General Manager Pullman Kuala Lumpur Bangsar

Convenient and comfortable

Tripadvisor 评级 4.0/5

Shah R Business - 07/12/2019 经 TripAdvisor 认证的评论

I find the hotel conveniently located next to a masjid and an LRT station.I get to anywhere in KL from here.I feel comfortable and homely when greeted by the staff whom knows me due to my frequent visits to this hotel.

Dear Shah R, Thank you for your loyalty in choosing the Pullman Kuala Lumpur Bangsar as your preferred hotel and we are very pleased to hear you had another good stay enjoying the location and friendly service from our team. We really appreciate you taking the time to share your feedback and look forward to welcoming you back soon for another great stay. Sincerely Andrew Carlile

Good business hotel

Tripadvisor 评级 4.0/5

Chin C Business - 06/12/2019 经 TripAdvisor 认证的评论

The executive lounge in this hotel was spacious and service was excellent. However, as a platinum member, I was not offered welcome drinks upon checking-in. Not all platinum benefit was offered as advertised. This was the only set back.

Dear Chin C, Thank you for your feedback regarding your recent stay and we are very pleased to hear you generally had a good stay, my apologies for the welcome drink issue but seems as you had bookings for a total of 8 rooms the welcome drink and welcome letter was inadvertently delivered to one of the other rooms. As a valued Platinum member we appreciate your loyalty and did upgrade two of the rooms for this booking, I am sorry if there was other benefits not afforded but I do believe we did follow all the terms of the program. Chin C, we value your feedback and its good to hear you enjoyed the facilities and service, especially the executive lounge, the team will be happy to hear your positive comments. I hope you will consider us for another stay in the future should the opportunity arise and we look forward to welcoming you back soon. Sincerely Andrew Carlile

Short trip to KL

Tripadvisor 评级 4.0/5

richnet9272 Business - 27/11/2019 经 TripAdvisor 认证的评论

Overall stay in the hotel was nice and comfortable, as I was given a free upgrade for my room but the coffee machine does not provide with the capsule to make the coffee. As I had stayed in this category of room in this hotel before was provided before, not sure this trip the coffee capsule was removed as it was a free upgrade or house keeping overlooked...so meh for this part otherwise was still a nice hotel to stay in.

Dear richnet9272, Thank you for choosing to stay with us once again and appreciate you taking the time to share your feedback on the experience. I am sorry to hear the stay was not entirely perfect and do apologize for the shortfalls you encountered, the lack of coffee capsule was indeed an oversight, my apologies and thank you for highlighting this to my attention. richnet9272, your feedback is great to receive and we do look forward to welcoming you back again for a much improved future stay. Sincerely Andrew Carlile

Great hotel for staycation!

Tripadvisor 评级 5.0/5

NorthStar49796717053 Family - 24/10/2019 经 TripAdvisor 认证的评论

Had a wonderful stay in Pullman Bangsar, location wise was not the best but it was a staycation for me, so i didn't mind the location. Hotel staff was EXTREMELY good, one of the best, very accommodating and my stay was 10/10. A big thank you to all the staff!

Dear NorthStar49796717053, Thank you for choosing the Pullman Kuala Lumpur Bangsar for your recent visit and we are pleased to hear that you enjoyed a pleasant stay, thank you so much for rating us a perfect score for this visit and I will share your positive feedback with all our staff. We look forward for another opportunity to welcome you back to Pullman Kuala Lumpur Bangsar for another perfect stay. Sincerely, Andrew Carlile General Manager

Friendly Hotel

Tripadvisor 评级 5.0/5

wandi0911 Couples - 18/09/2019 经 TripAdvisor 认证的评论

Club lounge's staffs are very helpful and good services, especially Dennis, Linda, Cindy and the Nepal girl staff (forget her name). The bellboy Mr Imran are also very helpful and friendly. Always stay at this hotel when visit KL, whether on business or leisure trips

Dear wandi0911, Thank you for choosing Pullman Kuala Lumpur Bangsar as your preferred hotel in Kuala Lumpur and we really appreciate you taking the time to share your feedback of your experience. It is such a great pleasure to receive your positive comments and thank you so much for personally highlighting the service provided by Dennis, Linda, Cindy, Padmini and also Imran, they are thrilled to hear such nice feedback from you and I know this will definitely serve as an inspiration to them and the rest of our team as we continuously aim to improve our hotel facilities and services. Wandi0911, thank you once again for writing your review and we look forward to welcoming you back in our hotel again in the near future. Sincerely, Andrew Carlile General Manager

Room quite spacious and clean but breakfast not as food as Pullman standard

Tripadvisor 评级 4.0/5

AREK28 Family - 18/09/2019 经 TripAdvisor 认证的评论

Hand shower pressure is too low, there is a mall across the hotel but not easily accessible by walking, breakfast choice mostly asian, Indian food, not as good as the usual quality of Pullman hotel. Overall good price considering the amenities

Dear AREK28, Thank you so much for taking the time to share your feedback regarding your recent stay at Pullman Kuala Lumpur Bangsar. We are sorry to hear your experience here did not meet your expectations with regards to the water pressure and the selection for your breakfast experience, your feedback is noted to the respective teams and appropriate measures have been taken to rectify the matters and make the necessary improvements needed. You are correct the walking route to the KL Gateway mall is not too convenient as currently there is some road construction ongoing however we do provide a complimentary shuttle service to MidValley Megamall which is just 5 minutes away and is one of the largest shopping and entertainment complexes in Kuala Lumpur. Thanks again for leaving us a review AREK28, we really appreciate it, we hope you will consider us once again should you return to Kuala Lumpur and allow us an opportunity to better serve you in the future. Sincerely, Andrew Carlile General Manager

Good Stay & comfortable

Tripadvisor 评级 4.0/5

PeterN1985 Couples - 14/09/2019 经 TripAdvisor 认证的评论

Overall are good, nice hotel with big and comfortable room . Breakfast having a lot of choice including Western and Asian food. My second time stay at here. My next trip will consider again when travel to Kuala Lumpur.

Dear PeterN1985, Thank you for choosing Pullman Kuala Lumpur Bangsar as your stay during your trip to Kuala Lumpur and taking the time to share your review. It is a real pleasure to receive your positive feedback and we are delighted to hear your stay was a great experience and you felt satisfied with the quality of your room and the breakfast buffet. Your feedback has been shared with all our team as I know this will encourage our staff as we continuously strive to improve our hotel services. PeterN1985, we really appreciate you for writing your review and we look forward to welcoming you back in our hotel again in the near future. Sincerely, Andrew Carlile General Manager

櫃檯服務不太好

客户意见评级 1.5/5

Shu C. 家庭住宿 - 26/08/2019 所有已确认评论

幾個月前訂房時已經要求要2間相連且安靜的房間,然而到酒店後卻給我們不相連而且是電梯出來第一間的房間,櫃檯人員查詢後說連通房都被訂滿了我們那麼早就訂房了,我不知道為什麼還把連通房先給其他人。另外,check-in 要求延後退房,櫃檯的男接待人員理都不想理也不答應,最後還要我們自己拿會員待遇歡迎信直接找team manager 才延後退房。

Dear Shu C. W., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar. I am sorry that your experience did not meet your expectations in terms of checking in and out at our hotel; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that this has been brought up to the respective front desk team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Carlile General Manager

Overall view

Tripadvisor 评级 3.0/5

Dolfinisland Business - 26/08/2019 经 TripAdvisor 认证的评论

Hotel is generally very old with really poor sound insulation. Could hear the tap very morning and evening from all rooms around me. Location is good for business travel since road leading into and out of the hotel is relatively free from traffic jams. Might be a little inconvenient for vacation but the hotel provide hourly free shutter to the mall which is just next door. Breakfast spread is really good and generally very friendly staffs.

Dear Dolfinisland, Thank you for taking the time to share your review regarding your recent experience at the Pullman Kuala Lumpur Bangsar. We are delighted to hear you generally felt satisfied with our service quality, complimentary shuttle, breakfast variety and our location in the Bangsar Pantai area, however please allow me to express my sincerest apologies about the noise issues you experienced. Your feedback is very important to us and we are checking your room for the source of this issue, my apologies for the inconvenience and disappointment this must have caused you. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, I can assure you we will allocate a quieter room next time for your enjoyment. Sincerely, Andrew Carlile General Manager

Can stay here with FREE Shuttle bus to Mid Valley

Tripadvisor 评级 4.0/5

wlkent Couples - 14/08/2019 经 TripAdvisor 认证的评论

Me and my family was here few days ago. We had a short stay over night. We use our complementary night entitlement so we didn't try their Breakfast and also we didn't try their Dinner. So we can't command. HOWEVER, there is one issue that we MUST highlight to management. THE FREE SHUTTLE BUS is a BAD experience for us. The bus suppose to pick us up from MID Valley at 8.30pm. BUT end up 9.20pm then come to pick us up. we had to wait over 50 minutes at road side. WHY ??? We had to wait and called your hotel to find out WHY late. And your hotel give us STUPID reasons that they went to some where else. We know the bus must leave your hotel at 8.00pm to MID Valley. WHY never Leave from your hotel at 8,00pm ??? WHY ??? WHY ???

Dear WLKent, Thank you for taking the time to tell us about your experience for your complimentary room stay at the Pullman Kuala Lumpur Bangsar however I am very sorry to hear that your experience did not meet your expectations specifically for the complimentary shuttle bus service. We are very sorry for the disappointment and inconvenience caused for this shortfall, I investigated this matter with our concierge team and we did call your mobile phone to inform you about the delay of the shuttle’s arrival due to the very heavy traffic congestion at that time. The incident is very regrettable and your feedback is very important to us, we do appreciate you highlighting this as an area for further improvement. Although this stay did have one shortfall we hope you can consider us once again for a future stay and have an improved experience at that time. Sincerely, Andrew Carlile General Manager

感觉非常亲切舒服。

客户意见评级 4.5/5

Z. L. 商务住宿 - 04/08/2019 所有已确认评论

服务人员态度很好,设备工作状态好,空调制冷效果很好。

Dear Li Qun Z., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

The air conditioner spoiled the entire experience

Tripadvisor 评级 4.0/5

Trip00123273131 Business - 21/07/2019 经 TripAdvisor 认证的评论

The pullman Bangsar is a fine hotel, F&B prices are a bit high but there was a 20% discount to make up for it. Room services food are good, breakfast average in selection and quality. The air conditioning in the room was poor, it was warm even set at really low temperature.. a let down there

Dear Trip00123273131, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar, we are very sorry to hear the experience did not meet your expectations with the room’s air conditioning not acceptable, we are very sorry for this shortfall and please allow me to express my sincerest apologies. Your feedback is very important to us, and please be assured that this matter has been brought up to our maintenance teams, and we are taking the appropriate measures to address the problem and prevent future occurrence. I also appreciate your feedback on the quality and selection for the breakfast buffet, currently the Chef is changing the menus to add more variety so I do hope for your next stay you will notice a vast improvement. On the positive note, we are glad that you found our room service’s food much to your preference and appreciated the discount for in-house guests. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Carlile General Manager

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