풀만 쿠알라룸푸르 방사르 호텔 5성

Dear Kigyeong P., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar, I am sorry that your experience did not meet your expectations. I have taken note on your comments and checked with my team regarding this, I understand that you wanted settle the payment with your Accor points, but in order to do that, the system will need us to key in a secure code which will be sent to your registered contact number but unfortunately you were not able to get the secure code hence we were unable to settle the payment with your Accor points. However, I am glad that you were satisfied with the hotel facilities, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Carlile General Manager

Dear kwangjoon P., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar and thank you for your continued loyalty. It is always a pleasure to receive positive feedback, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Chang h. K., We very much appreciate your continued loyalty with us and the comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback especially about our food and services by our staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Andrew Carlile General Manager

Dear Jin Yeong Y., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar and thank you for your continued loyalty. I am extremely happy to receive such wonderful ratings from you and I am glad that you had a good stay, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you find it a little inconvenient when going out from the hotel, perhaps I may suggest for your next visit to consider using the Light Rail Transit (LRT) transportation, there are 2 LRT stations which is just 3 minutes walking distance from the hotel, this can be a very convenient and comfortable to travel to KL City Centre and all parts of town. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Wan Jun J., Thank you for choosing the Pullman Kuala Lumpur Bangsar for your recent visit to Kuala Lumpur and we truly appreciate continued loyalty. Thank you for your wonderful ratings on our hotel, I will share your comments with our team andI am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Dong Sun Y., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar, I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Carlile General Manager

Dear Jung Hyun L., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. I am glad that you had a good stay with us, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken note on your feedback regarding the bathtub, I have shared this with the team and additional training will be provided so that the team will be more meticulous on cleaning the room. I have also taken note on your feedback that you did not feel welcome during your stay, we are very concerned about this issue as making all our guest’s feel welcome is naturally one of our main priorities and standards, we will ensure further retraining is done in order for our staff to provide a warm welcome to all guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Taek Yong K., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Min Soo K., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is disappointing to hear our breakfast variety were not up to standard for your experience and we sincerely apologize for the shortfalls you encountered, we will be reviewing your feedback as a team and making the necessary changes for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carlile General Manager

Dear Euijin K., Good day and warm greetings from Pullman Kuala Lumpur Bangsar! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and for sharing your rating on our hotel's facilities and services during your recent stay. From the ratings in the guest survey, I am pleased to read that you had a pleasant and an enjoyable stay. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Sincerely, Andrew Carlile General Manager Pullman Kuala Lumpur Bangsar No. 1 Jalan Pantai Jaya, Tower 3 59200 Kuala Lumpur, Malaysia T. +6… - F. +6… www.pullmankualalumpur.com | www.accorhotels.com

Dear Chan Song K., Good day and warm greetings from Pullman Kuala Lumpur Bangsar! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and for taking the time to share with us your experience at Pullman Kuala Lumpur Bangsar. From the ratings in the guest survey, I noted that the experience you had did not meet your expectations and please allow us to express our sincerest apologies. With regards to your feedback on the bathroom and trash can, we have shared your feedback with our Executive Housekeeper for corrective actions and retraining to ensure that all our floor maids and supervisors adhere to room checks requirements thoroughly. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and to prevent future occurrence. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. My appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Sincerely, Chevii Teng for John Ting Pullman Kuala Lumpur Bangsar No. 1 Jalan Pantai Jaya, Tower 3 59200 Kuala Lumpur, Malaysia T. +6… - F. +6… www.pullmankualalumpur.com | www.accorhotels.com

Dear C. Ik Kyo, Good day and warm greetings from Pullman Kuala Lumpur Bangsar! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and for sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the guest survey, I am pleased to read that you had a pleasant and an enjoyable stay. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. Additionally, I noticed that you have rated a mediocre scale with regards to the Le Club Accorhotels member experience, we have since addressed our team with corrective retrainings to ensure that Le Club members are treated as according to Accor standards. My appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Chevii Teng for John Ting Pullman Kuala Lumpur Bangsar No. 1 Jalan Pantai Jaya, Tower 3 59200 Kuala Lumpur, Malaysia T. +6… - F. +6… www.pullmankualalumpur.com | www.accorhotels.com

Dear Jae Hun M., Good day and warm greetings from Pullman Kuala Lumpur Bangsar! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and for sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the guest survey, we are pleased to read that you had a pleasant and an enjoyable stay. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. Our appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Yours sincerely, Poh Lin, Lim (Ms.) Guest Experience Manager Brand Marketing & Quality Pullman Kuala Lumpur Bangsar No. 1 Jalan Pantai Jaya, Tower 3 59200 Kuala Lumpur, Malaysia T. +6… - F. +6… www.pullmankualalumpur.com | www.accorhotels.com

Dear Yanghyung C., Good day and warm greetings from Pullman Kuala Lumpur Bangsar! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and for sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the guest survey, we are pleased to read that you had a pleasant and an enjoyable stay. We are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. Additionally, we sincerely apologise for the shortcomings you may have experienced during your stay with us. With regards to your feedback on the Front Desk personnel, we view this seriously as it did not reflect our brand and service standards at all. Nonetheless, please be rest assured that we are taking the appropriate measures to prevent form future occurrence. Our appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Yours sincerely, Poh Lin, Lim (Ms.) Guest Experience Manager Brand Marketing & Quality Pullman Kuala Lumpur Bangsar No. 1 Jalan Pantai Jaya, Tower 3 59200 Kuala Lumpur, Malaysia T. +6… - F. +6… www.pullmankualalumpur.com | www.accorhotels.com