柏林城堡选帝侯大街美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 131 评论

信息短信

+ 18 服务

酒店其他优惠

  • 72 间宽敞的客房,均配备免费无线网络。

  • 距库达姆仅 250 米!

  • 营养均衡的自助早餐

  • 性价比高

  • 周围公共交通便利

酒店位置

柏林城堡选帝侯大街美居酒店

Knesebeckstrasse 38-49
10719 柏林
德国

传真: (+49)30/889119815

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • BLEIBTREUSTRASSE:  M29 M19 109 110 BLEIBTREUSTRASSE

  • BLEIBTREUSTRASSE -:  X10 BLEIBTREUSTRASSE

  • UHLANDSTRASSE:  U1 UHLANDSTRASSE

  • 乘飞机

    BERLIN SCHOENEFELD 达到 30公里 / 18.64 英里

  • 乘飞机

    BERLIN TEGEL 达到 15公里 / 9.32 英里 - 班车服务 付费

  • 乘火车

    BERLIN 达到 7公里 / 4.35 英里

GPS:52.500999, 13.32118

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 穿梭巴士
  • 可供轮椅出入的酒店
  • 空调
  • 无限网络
  • 早餐

1份早餐 非合约照片

让您的一天有个轻松的开始:从早上7点到10点,我们的自助早餐提供各种美食,包括腌鲑鱼、奶酪、特色香肠。

我们的客房

在 4 星级柏林城堡美居酒店,标准房和高级房配备双人床,宽敞的尊享房配备双人床和沙发,最多可供 4 口之家入住。 本酒店全部 72 间客房均配备空调和免费无线网络。1 名不超过 12 岁的儿童可免费与父母同住一间客房。欢迎携带宠物入住(每晚额外收费 8 欧元)。

柏林城堡选帝侯大街美居酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

131 评论

TripAdvisor 评级 3.5/5

643 评论

disappointment

Tripadvisor 评级 3.0/5

meirarik 29/09/2021 经 TripAdvisor 认证的评论

Did not clean the room, towels I had to ask for reception. Extremely minimalist breakfast. One morning there was no coffee because the machine broke down and they did not worry about another. Very ed bed uncomfortable to sleep

Nice reception

Tripadvisor 评级 4.0/5

Curt L 13/09/2021 经 TripAdvisor 认证的评论

Clean,friendly and a fantastic reception. We liked our stay in Berlin very much because of a very friendly reception at the hotel. A check-in without any delay even if the woman at reception was very busy.

Cosy central midclass hotel at Ku’damm, Berlin

Tripadvisor 评级 4.0/5

ari146 04/08/2021 经 TripAdvisor 认证的评论

Solid and very central Mercure hotel with classic, well maintained and spotless rooms. During Covid-19 limited housekeeping and bar service. The high light is the staff who deliveres very personalised service which makes you feel welcome and valued, individual guest rather than just a room number. Very human to human touch which can be difficult to reach in large hotels. Lack of restaurant (exept breakfast) is easily compensated by the great location with lots of options by foot. Public transport also available around the corner. We enjoyed our stay. Danke schön! A table and couple of chairs on the spacious balcony would make the terrace perfect.

Perfectly located hotel in the French quarter on the Kudamm

Tripadvisor 评级 4.0/5

Carrie1301 26/10/2020 经 TripAdvisor 认证的评论

Very friendly and helpful staff were always on hand to answer any questions. Rooms were comfortable with a kettle and fridge and you could air them well. Breakfast was obviously a more limited affair than normal but it was very quiet. I was often the only guest. The location is fantastic.

Great new year 2020 booster !

Tripadvisor 评级 5.0/5

Globetraveller898 Friends getaway - 08/01/2020 经 TripAdvisor 认证的评论

To celebrate and kickoff the New Year 2020, I decided to spend a weekend in Berlin and to stay at Mercure Hotel Chateau (Berlin am Kurfuerstendamm). I was upgraded during my stay, thanks to my All Accor membership. The room I got exceeded my expectations. The hotel is located at the city center, near to almost all what you need when you are a visitor (transport, restaurants, shops, easy access to the airport). If you have the choice to go there, don't think twice! Just go! I went back home full of energy. Great start for the new year! Thank you!

It was a great pleasure having you in our hotel. We are glad to learn that you enjoyed within your stay especially the rooms and location. Thanks again and it would be very nice seeing you again soon.

Mercuren ku'damm

Tripadvisor 评级 4.0/5

juria72 Family - 07/12/2019 经 TripAdvisor 认证的评论

Good mid Price hotel with great location. Rooms are clean but little bit old stylish, Breakfast was good, lot of diffrent things. Nearby KaDeWe and Europa center. U station to Centrum takes approx.25 min.

Thank you very much for your positive review. We are happy that we have met most of your expectations and that you have enjoyed our hotel concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Not a 4 Star hotel!

Tripadvisor 评级 2.0/5

philo84d Business - 26/08/2019 经 TripAdvisor 认证的评论

Room nice, great location... But : much too loud in the rooms, you hear all of your neighbors, the corridors, the street. From the various noisea heard at night it is more like a youth hostel than a 4 star hotel.

Thank you for staying with us and taking the time to share your feedback here. We are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Nice & easy access

Tripadvisor 评级 5.0/5

Passport13013347088 Family - 05/07/2019 经 TripAdvisor 认证的评论

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

We are truly happy to hear about your pleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you even better.

not well maintained hotel but good location

Tripadvisor 评级 2.0/5

luteceAZtravel Business - 11/12/2018 经 TripAdvisor 认证的评论

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Central location

Tripadvisor 评级 3.0/5

Andrzej S Couples - 08/11/2018 经 TripAdvisor 认证的评论

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Thin Walls

Tripadvisor 评级 3.0/5

CC092018 Solo travel - 29/09/2018 经 TripAdvisor 认证的评论

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. We would be very happy about welcoming you again, giving us another opportunity to serve you better next time.

Good location, bad hotel.

Tripadvisor 评级 1.0/5

jcscott2018 Couples - 14/06/2018 经 TripAdvisor 认证的评论

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement.

Great location, nice staff but...that's about it!

Tripadvisor 评级 3.0/5

urip0906 Friends getaway - 06/01/2018 经 TripAdvisor 认证的评论

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

The worst 4star hotel ever stayed in EU.

Tripadvisor 评级 1.0/5

stratos d Couples - 03/01/2018 经 TripAdvisor 认证的评论

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

Excellent location - but ‘privilege’ room needs refurbishment

Tripadvisor 评级 3.0/5

robertoY3047QU Couples - 15/11/2017 经 TripAdvisor 认证的评论

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

A nice hotell in Berlin

Tripadvisor 评级 4.0/5

Leif K Friends getaway - 26/10/2017 经 TripAdvisor 认证的评论

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Excellent hotel by the main shopping street in Berlin

Tripadvisor 评级 5.0/5

C6544FLdanieln Business - 14/06/2017 经 TripAdvisor 认证的评论

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

No hot water and elevator out of order

Tripadvisor 评级 2.0/5

j_rgenk874 Couples - 05/04/2017 经 TripAdvisor 认证的评论

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

Not up to the usual Mercure standards

Tripadvisor 评级 3.0/5

Margaret G Solo travel - 23/03/2017 经 TripAdvisor 认证的评论

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

Good location, loud neighbors

Tripadvisor 评级 2.0/5

Q1816JEadrianam Family - 22/03/2017 经 TripAdvisor 认证的评论

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

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