Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

Customer review rating (ALL Rating) 4.1/5 106 reviews

Hotel extras

  • 72 spacious guest rooms with free WIFI.

  • Only 250 meters from Ku'Damm!

  • Balanced buffet breakfast

  • price-conscious

  • Good access to public transportation

ALLSAFE approved hotel

Hotel location

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49
10719 BERLIN
Germany

GPS:52.500999, 13.32118

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Get your day off to a good start in Frankfurt: visit us between 7 and 10 am and we'll spoil you with a range of delicacies from our buffet breakfast. You can look forward to culinary delights including pickled salmon, cheese, sausage specialities.

Our accommodation(s)

In our 4-star Mercure Hotel Chateau Berlin, you can choose between standard and superior rooms with double beds and spacious privilege rooms with double bed and sofa, ideal for families of up to 4 people. All 72 rooms of our hotel are air-conditioned and have free WIFI. One child up to 12 years of age can stay free of charge in the parents' room. Your pet is welcome (extra charge 8 EUR/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  106 reviews

TripAdvisor Rating  3.5/5  645 reviews

room for improvement

TripAdvisor rating 3.0/5

Johnny2500 TripAdvisor review

I have stay diffirI have stayed in several different Accor hotels, but this hotel does not immediately deliver to the Mercure standard and 4 stars. The reception: We experienced from the arrival that the receptionists, it was more like a duty job, more than making the guests feel welcome. When you arrived at the hotel after been out in town , they never said hello, normally when you pass a reception you just get a smile on the way, and possibly a hello, here nothing even if they only look on the screen no reaction. Only on the last day was there one said good morning, i chock little, and when asked when check out, if it was ok, just didn't have the energy to explain that the standard was missing. The breakfast Was nice and delicious especially the first few days when e.g. bacon was crispy and delicious, nothing was missing from the buffet, but the sloppy bacon the last few days could have been better. Cleaning We skipped cleaning after the first night, but ask for an extra roll of toilet paper, there is nothing to do but run out. The rest of the days we had cleaning, and on the last day we had not received an extra roll of toilet paper, unfortunately it was only discovered when it had to be used, which meant visits to the toilet with missing paper as a result. In any case, it can be done better by always having a roll in use and a spare. Maintenance We live in Europe, where you go up in climate and pass on resources such as water and heat, our toilet ran with water the first morning, which I told the reception. She didn't seem particularly interested, but wrote it down. The toilet was also not running when we came back later. But after the first use it ran again. So that's why we chose to have the cleaning done the following days, since thinking green and about the climate was perhaps not that important to the hotel after all.

Well located, good value for money

TripAdvisor rating 5.0/5

adamtin24 Families - TripAdvisor review

First of all please be clear that this hotel is not perfect, the decor is quite old and the breakfast was very ordinary (and a little understaffed). However this is why I am giving it 5 stars: reception were friendly and helpful, and most importantly the combination of price and location is excellent value for money. And moreover the location is really nice, good for a stroll, with loads of nice parks and restaurants. We didn’t really know Berlin, but wanted to be well located for both the Olympic stadium and the city centre sights, and this hotel fits the bill. And it is only 5 minute (pleasant) walk from the nearest S Bahn station. Would stay here again.

good stay

Customer review rating 4.5/5

Gordana S. Solo - Confirmed reviews ALL

Good location, friendly staff, quality breakfast, level hygiene...

Dear Gordana S., We very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Chateau Team

Not at all a 4 star experience or quality accommodation or service.

Customer review rating 1.0/5

Unhappy C. Families - Confirmed reviews ALL

We booked a Superior room for 3 people. Was presented with a room that looked like last stop before the tip for the furniture and fixings. The room booked was not what was provided. Holes in bathroom door on both sides of the door. Water damaged doorframe and skirting boards to the bathroom. Bathroom sink had cracks and hole in it. Floor in bathroom had signs of water having left lime scale on the floor. (So not cleaned properly) No toiletries in the bathroom as advertised. Dirty brown tray with leftover food residue in room with paper cover to hide dirty tray for cups and kettle. Mini bar was empty and dirty. Room had a faulty air condition unit that would make sounds every few min even when turned off. Instead of being provided a room with three single beds as booking stated. We had a room with a noisy sofa bed that had a cover resembling a camping blanket inside a duvet cover. (No duvet) we asked if we could have another duvet as the one was just not enough to keep a child warm. We informed staff of holes in door and bathroom issues… was told that they could not do anything about it. ( there was no attempt to offer a different room.) When questioning staff if we had received the right type of room we were told yes. (This room that I have video and photos of does not meet the 4 star rating it is advertised as.) The floor lamp had a lampshade with hole in it, only discovered it when we had to investigate where all the ants in the room was coming from. Ants in the room is the final straw… When ants was discovered in the room at 10pm on our last night. We were met with an awful attitude from the member of staff on duty. He told us that we just have to accept it and that there was nothing the staff could do. They had no spare room to move us to. I am a mother traveling with two children. This was totally unacceptable to even suggest that we had to put up with ants in the room. It was only after 3 hours at 1am in the morning and a written complaint and phone call to Booking.com That the same staffmember that was not going to help us suddenly like magic had another room that meet the initial booking requirements available. The result of the poor service, room quality and lack of respect has resulted in the fact that we will never be coming back and we will never be advising anyone else to stay at this hotel. As frequent travelers we will be avoiding this hotel chain. The hotel is not providing what they advertise and the service is below a 3 star standard. I will go so far to say that if this is a 4 star experience then staying at the Raffles hotel in Singapore was a 6 star experience. I will be posting photos and videos on the internet to warn others to not book their stay at this hotel. The fact that I have not been contacted by management to address the issues raised not just by myself directly but by booking.com confirmed the impression I have gotten.

Very disappointed overall

Customer review rating 1.5/5

Julian R. Families - Confirmed reviews ALL

The sofa bed in the family room was very uncomfortable. Our room had loads of ants in it and we had to move room.

Dear Julian R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Chateau Team

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Other web-users rate our hotel

  • 276 reviews 9.4/10 Location
  • 310 reviews 6.3/10 Room
  • 260 reviews 8.5/10 Service
  • 9 reviews 9.1/10 WiFi
  • 187 reviews 7.5/10 Breakfast
  • 128 reviews 6.2/10 Cleanliness
  • 57 reviews 1.7/10 Vibe
  • 49 reviews 4.5/10 Food

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