Nice large room, good breakfast and convinient location

Rooms are old and noisy. There was mold on the ventilation system in the bathroom. Bed sheets were clear and size of the room was good. All equipment is quite old

Did not clean the room, towels I had to ask for reception. Extremely minimalist breakfast. One morning there was no coffee because the machine broke down and they did not worry about another. Very ed bed uncomfortable to sleep

Clean,friendly and a fantastic reception. We liked our stay in Berlin very much because of a very friendly reception at the hotel. A check-in without any delay even if the woman at reception was very busy.

Very old Hotel with okay service...

The hotel is located in a nice neighborhood although if room windows are facing street then music and other noises could be something to live with. Unfortunately, hotel could not offer parking when we arrived as it was closed already despite the fact it was only 9PM. Was not a big problem as parking on a street costs 1EUR per hour and is free after 10PM. Overall it is a decent hotel for 1-2 overnight sleeps.

Solid and very central Mercure hotel with classic, well maintained and spotless rooms. During Covid-19 limited housekeeping and bar service. The high light is the staff who deliveres very personalised service which makes you feel welcome and valued, individual guest rather than just a room number. Very human to human touch which can be difficult to reach in large hotels. Lack of restaurant (exept breakfast) is easily compensated by the great location with lots of options by foot. Public transport also available around the corner. We enjoyed our stay. Danke schön! A table and couple of chairs on the spacious balcony would make the terrace perfect.

Very friendly and helpful staff were always on hand to answer any questions. Rooms were comfortable with a kettle and fridge and you could air them well. Breakfast was obviously a more limited affair than normal but it was very quiet. I was often the only guest. The location is fantastic.

this is my go-to hotel when staying in Berlin; some COVID-related changes but quality of room and cromer service still excellent

To celebrate and kickoff the New Year 2020, I decided to spend a weekend in Berlin and to stay at Mercure Hotel Chateau (Berlin am Kurfuerstendamm). I was upgraded during my stay, thanks to my All Accor membership. The room I got exceeded my expectations. The hotel is located at the city center, near to almost all what you need when you are a visitor (transport, restaurants, shops, easy access to the airport). If you have the choice to go there, don't think twice! Just go! I went back home full of energy. Great start for the new year! Thank you!

Good mid Price hotel with great location. Rooms are clean but little bit old stylish, Breakfast was good, lot of diffrent things. Nearby KaDeWe and Europa center. U station to Centrum takes approx.25 min.

Room nice, great location... But : much too loud in the rooms, you hear all of your neighbors, the corridors, the street. From the various noisea heard at night it is more like a youth hostel than a 4 star hotel.

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.