Mercure Hotel Chateau Berlin am Kurfuerstendamm

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Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

Customer review rating (ALL Rating) 4.0/5 91 reviews

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Description

Hotel extras

  • 72 spacious guest rooms with free WIFI.

  • Only 250 meters from Ku'Damm!

  • Balanced buffet breakfast

  • price-conscious

  • Good access to public transportation

Hotel location

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49
10719 BERLIN
Germany

  • BLEIBTREUSTRASSE:  M29 M19 109 110 BLEIBTREUSTRASSE

  • BLEIBTREUSTRASSE -:  X10 BLEIBTREUSTRASSE

  • UHLANDSTRASSE:  X10 UHLANDSTRASSE

  • UHLANDSTRASSE:  U1 UHLANDSTRASSE

  • By train

    BERLIN At 7km / 4.35 miles

GPS:52.500999, 13.32118

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Get your day off to a good start in Frankfurt: visit us between 7 and 10 am and we'll spoil you with a range of delicacies from our buffet breakfast. You can look forward to culinary delights including pickled salmon, cheese, sausage specialities.

Our accommodation(s)

In our 4-star Mercure Hotel Chateau Berlin, you can choose between standard and superior rooms with double beds and spacious privilege rooms with double bed and sofa, ideal for families of up to 4 people. All 72 rooms of our hotel are air-conditioned and have free WIFI. One child up to 12 years of age can stay free of charge in the parents' room. Your pet is welcome (extra charge 8 EUR/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

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ALL Rating  4.0/5  91 reviews

TripAdvisor Rating  3.5/5  642 reviews

Not at all a 4 star experience or quality accommodation or service.

Customer review rating 1.0/5

Unhappy C. Families - Confirmed reviews ALL

We booked a Superior room for 3 people. Was presented with a room that looked like last stop before the tip for the furniture and fixings. The room booked was not what was provided. Holes in bathroom door on both sides of the door. Water damaged doorframe and skirting boards to the bathroom. Bathroom sink had cracks and hole in it. Floor in bathroom had signs of water having left lime scale on the floor. (So not cleaned properly) No toiletries in the bathroom as advertised. Dirty brown tray with leftover food residue in room with paper cover to hide dirty tray for cups and kettle. Mini bar was empty and dirty. Room had a faulty air condition unit that would make sounds every few min even when turned off. Instead of being provided a room with three single beds as booking stated. We had a room with a noisy sofa bed that had a cover resembling a camping blanket inside a duvet cover. (No duvet) we asked if we could have another duvet as the one was just not enough to keep a child warm. We informed staff of holes in door and bathroom issues… was told that they could not do anything about it. ( there was no attempt to offer a different room.) When questioning staff if we had received the right type of room we were told yes. (This room that I have video and photos of does not meet the 4 star rating it is advertised as.) The floor lamp had a lampshade with hole in it, only discovered it when we had to investigate where all the ants in the room was coming from. Ants in the room is the final straw… When ants was discovered in the room at 10pm on our last night. We were met with an awful attitude from the member of staff on duty. He told us that we just have to accept it and that there was nothing the staff could do. They had no spare room to move us to. I am a mother traveling with two children. This was totally unacceptable to even suggest that we had to put up with ants in the room. It was only after 3 hours at 1am in the morning and a written complaint and phone call to Booking.com That the same staffmember that was not going to help us suddenly like magic had another room that meet the initial booking requirements available. The result of the poor service, room quality and lack of respect has resulted in the fact that we will never be coming back and we will never be advising anyone else to stay at this hotel. As frequent travelers we will be avoiding this hotel chain. The hotel is not providing what they advertise and the service is below a 3 star standard. I will go so far to say that if this is a 4 star experience then staying at the Raffles hotel in Singapore was a 6 star experience. I will be posting photos and videos on the internet to warn others to not book their stay at this hotel. The fact that I have not been contacted by management to address the issues raised not just by myself directly but by booking.com confirmed the impression I have gotten.

Very disappointed overall

Customer review rating 1.5/5

Julian R. Families - Confirmed reviews ALL

The sofa bed in the family room was very uncomfortable. Our room had loads of ants in it and we had to move room.

Good stay

Customer review rating 5.0/5

Markshtein L. Families - Confirmed reviews ALL

Your team was very friendly and always helpful.it's very important!! The room very clean every day!!thank you.we hope we will come back very soon.

Friendly, well located hotel

Customer review rating 4.0/5

Mw Solo - Confirmed reviews ALL

Very friendly service from reception staff throughout my visit

quite ok

Customer review rating 3.5/5

Christof K. Business - Confirmed reviews ALL

room was clean and in order, however air ventilation over night can get annoying, the mattress was a little old and to soft

Good location and large rooms

Customer review rating 4.0/5

Dan Families - Confirmed reviews ALL

Nice large room, good breakfast and convinient location

Well located for our trip, hotel very old, rooms are old

Customer review rating 2.5/5

Nico Business - Confirmed reviews ALL

Rooms are old and noisy. There was mold on the ventilation system in the bathroom. Bed sheets were clear and size of the room was good. All equipment is quite old

disappointment

TripAdvisor rating 3.0/5

meirarik TripAdvisor review

Did not clean the room, towels I had to ask for reception. Extremely minimalist breakfast. One morning there was no coffee because the machine broke down and they did not worry about another. Very ed bed uncomfortable to sleep

Nice reception

TripAdvisor rating 4.0/5

Curt L TripAdvisor review

Clean,friendly and a fantastic reception. We liked our stay in Berlin very much because of a very friendly reception at the hotel. A check-in without any delay even if the woman at reception was very busy.

Location is great!

Customer review rating 2.5/5

Ralph S. Business - Confirmed reviews ALL

Very old Hotel with okay service...

Well located, reasonably priced hotel

Customer review rating 3.5/5

Guest Families - Confirmed reviews ALL

The hotel is located in a nice neighborhood although if room windows are facing street then music and other noises could be something to live with. Unfortunately, hotel could not offer parking when we arrived as it was closed already despite the fact it was only 9PM. Was not a big problem as parking on a street costs 1EUR per hour and is free after 10PM. Overall it is a decent hotel for 1-2 overnight sleeps.

Cosy central midclass hotel at Ku’damm, Berlin

TripAdvisor rating 4.0/5

ari146 TripAdvisor review

Solid and very central Mercure hotel with classic, well maintained and spotless rooms. During Covid-19 limited housekeeping and bar service. The high light is the staff who deliveres very personalised service which makes you feel welcome and valued, individual guest rather than just a room number. Very human to human touch which can be difficult to reach in large hotels. Lack of restaurant (exept breakfast) is easily compensated by the great location with lots of options by foot. Public transport also available around the corner. We enjoyed our stay. Danke schön! A table and couple of chairs on the spacious balcony would make the terrace perfect.

Perfectly located hotel in the French quarter on the Kudamm

TripAdvisor rating 4.0/5

Carrie1301 TripAdvisor review

Very friendly and helpful staff were always on hand to answer any questions. Rooms were comfortable with a kettle and fridge and you could air them well. Breakfast was obviously a more limited affair than normal but it was very quiet. I was often the only guest. The location is fantastic.

short but sweat

Customer review rating 5.0/5

Darek J. Business - Confirmed reviews ALL

this is my go-to hotel when staying in Berlin; some COVID-related changes but quality of room and cromer service still excellent

Great new year 2020 booster !

TripAdvisor rating 5.0/5

Globetraveller898 Friends getaway - TripAdvisor review

To celebrate and kickoff the New Year 2020, I decided to spend a weekend in Berlin and to stay at Mercure Hotel Chateau (Berlin am Kurfuerstendamm). I was upgraded during my stay, thanks to my All Accor membership. The room I got exceeded my expectations. The hotel is located at the city center, near to almost all what you need when you are a visitor (transport, restaurants, shops, easy access to the airport). If you have the choice to go there, don't think twice! Just go! I went back home full of energy. Great start for the new year! Thank you!

It was a great pleasure having you in our hotel. We are glad to learn that you enjoyed within your stay especially the rooms and location. Thanks again and it would be very nice seeing you again soon.

Mercuren ku'damm

TripAdvisor rating 4.0/5

juria72 Families - TripAdvisor review

Good mid Price hotel with great location. Rooms are clean but little bit old stylish, Breakfast was good, lot of diffrent things. Nearby KaDeWe and Europa center. U station to Centrum takes approx.25 min.

Thank you very much for your positive review. We are happy that we have met most of your expectations and that you have enjoyed our hotel concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Not a 4 Star hotel!

TripAdvisor rating 2.0/5

philo84d Business - TripAdvisor review

Room nice, great location... But : much too loud in the rooms, you hear all of your neighbors, the corridors, the street. From the various noisea heard at night it is more like a youth hostel than a 4 star hotel.

Thank you for staying with us and taking the time to share your feedback here. We are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Nice & easy access

TripAdvisor rating 5.0/5

Passport13013347088 Families - TripAdvisor review

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

We are truly happy to hear about your pleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you even better.

not well maintained hotel but good location

TripAdvisor rating 2.0/5

luteceAZtravel Business - TripAdvisor review

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Central location

TripAdvisor rating 3.0/5

Andrzej S Couples - TripAdvisor review

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

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