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Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

Customer review rating 4.3/5 93 reviews

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Mercure Hotel Chateau Berlin am Kurfuerstendamm
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+ 18 Services

Hotel extras

  • 72 spacious guest rooms with free WIFI.

  • Only 250 meters from Ku'Damm!

  • Balanced buffet breakfast

  • price-conscious

  • Good access to public transportation

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • BERLIN TEGEL Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Leisure and activities
  • Boat excursions
Catering
  • Room service
  • Snack & beverage machine Paying
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49
10719 berlin
germany

Tel: +493088911980

Fax: (+49)30/889119815

Check-in from 15h00

Check out up to 12h00

  • BLEIBTREUSTRASSE :  M29 M19 109 110 BLEIBTREUSTRASSE

  • BLEIBTREUSTRASSE - :  X10 BLEIBTREUSTRASSE

  • UHLANDSTRASSE :  U1 UHLANDSTRASSE

  • By plane

    BERLIN SCHOENEFELD At 30km / 18.64 miles

  • By plane

    BERLIN TEGEL At 15km / 9.32 miles - Shuttle paying

  • By train

    BERLIN At 7km / 4.35 miles

GPS :52.500999, 13.32118

Our accommodation(s)

In our 4-star Mercure Hotel Chateau Berlin, you can choose between standard and superior rooms with double beds and spacious privilege rooms with double bed and sofa, ideal for families of up to 4 people. All 72 rooms of our hotel are air-conditioned and have free WIFI. One child up to 12 years of age can stay free of charge in the parents' room. Your pet is welcome (extra charge 8 EUR/night).

Our guest reviews for
Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

93 reviews

TripAdvisor Rating 3.5/5

636 reviews

Nice reception

TripAdvisor rating 4.0/5

Curt L 13/09/2021 TripAdvisor review

Clean,friendly and a fantastic reception. We liked our stay in Berlin very much because of a very friendly reception at the hotel. A check-in without any delay even if the woman at reception was very busy.

Location is great!

Customer review rating 2.5/5

Ralph S. Business - 26/08/2021 Confirmed reviews ALL

Very old Hotel with okay service...

Well located, reasonably priced hotel

Customer review rating 3.5/5

Guest Families - 23/08/2021 Confirmed reviews ALL

The hotel is located in a nice neighborhood although if room windows are facing street then music and other noises could be something to live with. Unfortunately, hotel could not offer parking when we arrived as it was closed already despite the fact it was only 9PM. Was not a big problem as parking on a street costs 1EUR per hour and is free after 10PM. Overall it is a decent hotel for 1-2 overnight sleeps.

Cosy central midclass hotel at Ku’damm, Berlin

TripAdvisor rating 4.0/5

ari146 04/08/2021 TripAdvisor review

Solid and very central Mercure hotel with classic, well maintained and spotless rooms. During Covid-19 limited housekeeping and bar service. The high light is the staff who deliveres very personalised service which makes you feel welcome and valued, individual guest rather than just a room number. Very human to human touch which can be difficult to reach in large hotels. Lack of restaurant (exept breakfast) is easily compensated by the great location with lots of options by foot. Public transport also available around the corner. We enjoyed our stay. Danke schön! A table and couple of chairs on the spacious balcony would make the terrace perfect.

Perfectly located hotel in the French quarter on the Kudamm

TripAdvisor rating 4.0/5

Carrie1301 26/10/2020 TripAdvisor review

Very friendly and helpful staff were always on hand to answer any questions. Rooms were comfortable with a kettle and fridge and you could air them well. Breakfast was obviously a more limited affair than normal but it was very quiet. I was often the only guest. The location is fantastic.

short but sweat

Customer review rating 5.0/5

Darek J. Business - 25/10/2020 Confirmed reviews ALL

this is my go-to hotel when staying in Berlin; some COVID-related changes but quality of room and cromer service still excellent

Great new year 2020 booster !

TripAdvisor rating 5.0/5

Globetraveller898 Friends getaway - 08/01/2020 TripAdvisor review

To celebrate and kickoff the New Year 2020, I decided to spend a weekend in Berlin and to stay at Mercure Hotel Chateau (Berlin am Kurfuerstendamm). I was upgraded during my stay, thanks to my All Accor membership. The room I got exceeded my expectations. The hotel is located at the city center, near to almost all what you need when you are a visitor (transport, restaurants, shops, easy access to the airport). If you have the choice to go there, don't think twice! Just go! I went back home full of energy. Great start for the new year! Thank you!

It was a great pleasure having you in our hotel. We are glad to learn that you enjoyed within your stay especially the rooms and location. Thanks again and it would be very nice seeing you again soon.

our 4 visit in the hotel

Customer review rating 4.5/5

Ayelet G. Families - 25/12/2019 Confirmed reviews ALL

we come almost every year Danny is kind helpfull extremly nice

Dear g.-Family, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mercuren ku'damm

TripAdvisor rating 4.0/5

juria72 Family - 07/12/2019 TripAdvisor review

Good mid Price hotel with great location. Rooms are clean but little bit old stylish, Breakfast was good, lot of diffrent things. Nearby KaDeWe and Europa center. U station to Centrum takes approx.25 min.

Thank you very much for your positive review. We are happy that we have met most of your expectations and that you have enjoyed our hotel concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

nice

Customer review rating 3.5/5

M.b. Families - 26/09/2019 Confirmed reviews ALL

very correct, very clean and a good breakfast .We hope to come again soon. I steel don't know if I used all my benefit points and how to.

Dear Moshe B., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not a 4 Star hotel!

TripAdvisor rating 2.0/5

philo84d Business - 26/08/2019 TripAdvisor review

Room nice, great location... But : much too loud in the rooms, you hear all of your neighbors, the corridors, the street. From the various noisea heard at night it is more like a youth hostel than a 4 star hotel.

Thank you for staying with us and taking the time to share your feedback here. We are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Nice & easy access

TripAdvisor rating 5.0/5

Passport13013347088 Family - 05/07/2019 TripAdvisor review

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

We are truly happy to hear about your pleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you even better.

very pleasant stay

Customer review rating 4.5/5

Nicole N. Families - 02/06/2019 Confirmed reviews ALL

We were extremely satisfied with our stay. The service was extraordinary good, friendly and accommodating. We will definitely come again.

Dear Nicole N., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The care and consideration we received from the staff was exemplary

Customer review rating 4.5/5

Anonymous Families - 21/05/2019 Confirmed reviews ALL

Everything was excellent except for one set of guests who were not considerate of others during the night (very loud).

Dear Mr.M., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing place

Customer review rating 4.5/5

Colly K. A. Business - 22/04/2019 Confirmed reviews ALL

What a pleasant hotel, friendly staff , all ready to assist in anyway! The location of the hotel is a jewel! You can get to alls places as the public transport are at your feet! Despite its central location and buzz it’s not very noisy! Would recommend to all!

Dear Mrs. Scholla G. B., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 1.5/5

Anonymous Solo - 18/04/2019 Confirmed reviews ALL

The rooms and especially bathrooms are in a very bad condition. When I usually need 2 minutes to dry my hair, with the blowdryer in my room I needed 15 minutes. There was black mold in the shower and even though I am a platinum member, I neither received an upgrade, nor was my room located on higher floor as in my preferences requested. Also I prefer one bed (queen or king) but was provided only with two single beds next to each other. It was very uncomfortable to sleep. At check-out, the employee was not interested in my comments / complaints and did not offer me any compensation or discount.

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Chateau Berlin am Kurfuerstendamm die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht so ganz entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
Customer review rating 4.5/5

Erol T. Business - 10/03/2019 Confirmed reviews ALL

There was a great hospitality and helpfull reception.

Dear Mr.T., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room, poor wifi.

Customer review rating 4.0/5

Milan Friends - 02/01/2019 Confirmed reviews ALL

Stuff was ok. Great and clean room. Very bad wifi in the room.

Dear Milan A., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not well maintained hotel but good location

TripAdvisor rating 2.0/5

luteceAZtravel Business - 11/12/2018 TripAdvisor review

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Central location

TripAdvisor rating 3.0/5

Andrzej S Couples - 08/11/2018 TripAdvisor review

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

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