Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

What a pleasant hotel, friendly staff , all ready to assist in anyway! The location of the hotel is a jewel! You can get to alls places as the public transport are at your feet! Despite its central location and buzz it’s not very noisy! Would recommend to all!

The rooms and especially bathrooms are in a very bad condition. When I usually need 2 minutes to dry my hair, with the blowdryer in my room I needed 15 minutes. There was black mold in the shower and even though I am a platinum member, I neither received an upgrade, nor was my room located on higher floor as in my preferences requested. Also I prefer one bed (queen or king) but was provided only with two single beds next to each other. It was very uncomfortable to sleep. At check-out, the employee was not interested in my comments / complaints and did not offer me any compensation or discount.

There was a great hospitality and helpfull reception.

Stuff was ok. Great and clean room. Very bad wifi in the room.

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

The hotel provided exactly what we needed--a good price , in a good location, a GREAT breakfast to start each day. Staff were helpful. When I needed to make a phone call to a tour agency,in German (which I don't speak), they called for me.

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.