メルキュールリールルーベーグランドホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 475 件のレビュー

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メルキュールリールルーベーグランドホテル - Image 1
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22 Avenue Jean-Baptiste Lebas, 59100 ルーベー, フランス

説明

ホテルのその他の情報

  • ALLSAFE 認証の取得により衛生に関するプロトコルを強化

  • アールデコ調の建築物

  • エアコン完備の明るい客室、NUXE 製品

  • ラピシーヌ博物館から徒歩約 300 メートル、リールの中心部まで地下鉄で 15 分です

  • 新鮮な自家製料理のケータリング

当ホテルの客室

ホテル所在地

メルキュールリールルーベーグランドホテル

22 Avenue Jean-Baptiste Lebas
59100 ルーベー
フランス

GPS:50.692593, 3.170813

電話番号
ファックス +33 3 28 52 45 45

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE VIEIL ABREUVOIR

当レストランでは、月曜日の正午から金曜日の正午まで、グルメ料理、郷土料理、旬のお料理でお客さまをおもてなしいたします。「マーケットメニュー」もお勧めです。金曜日の夜および土日祝祭日は休業とさせていただきます。ご了承ください。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  475 件のレビュー

トリップアドバイザーの評価  4.0/5  464 件のレビュー

Thought we were staying in Lille, not Roubaix!

トリップアドバイザーの評価 3.0/5

S3416TOmd ファミリー - トリップアドバイザー認証口コミ

I'm expecting to be in Lille, but you're not as it's a satellite town 30 mins away. So the building was nice, and the restaurant downstairs was decent when open as not 7 days a week, so please check. We found the staff to be very helpful, which was in stark contrast to some reviews. Now, some key considerations to factor they do have a small car park below hotel but not east to get in or out with a 40-degree slope and height restriction, The locality is anything but touristy, although the cafe next door is full of locals with quite an Arabic vibe. Lots of petty crime nearby, so be careful we witnessed a few issues during our stay. There are lots of fast food joints nearby, and a few mins walk is the metro statio , which does take you straight into Lille in 30 mins or so. We had an okay stay, but tbh if we could have, we would rather have stayed in Lille and thought that's where we booked.

Good spot if you have to be in Roubaix

トリップアドバイザーの評価 3.0/5

ChicaGuarani Couples - トリップアドバイザー認証口コミ

The hotel is in a lovely old building with interior decor in keeping with the style. The staff are very helpful, but they are overstretched. The hotel is centrally located a short walk from the metro2 line and the SNCF train. I'd recommend the train, although less frequent the metro is overcrowded like nothing I've seen elsewhere, including Paris. The bed was comfortable, but there was only one pillow per person which made for a less comfortable sleep. The room was quiet and no street noise from outside could be heard. Roubaix has not a lot to offer as a town, and we struggled to find anywhere for dinner open in the evening as a lot seemed to close mid-week. The hotel has a restaurant but the menu is limited in choice so it didn't suit us, which was disappointing. If I needed to be in Roubaix for some particular reason I'd stay here again, but I wouldn't recommend it as a tourism stop.

Fraudsters, old, noisy & dirty

トリップアドバイザーの評価 1.0/5

marcelq118 ビジネス - トリップアドバイザー認証口コミ

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Awful service and attitude

トリップアドバイザーの評価 1.0/5

Richard K Friends getaway - トリップアドバイザー認証口コミ

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

A run-down hotel with incredibly bad service

トリップアドバイザーの評価 1.0/5

Daniel S トリップアドバイザー認証口コミ

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. We would like to inform you that the reception is always at your disposable if you need coffee or tea, you can also ask them any crockery. Morever, please rest assured that we will take your comments into account in order to improve the services offered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon NOEL Sales Department

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 307 件のレビュー 5.8/10 客室
  • 289 件のレビュー 8.5/10 サービス
  • 125 件のレビュー 6.9/10 朝食
  • 102 件のレビュー 5/10 料理
  • 92 件のレビュー 6.1/10 清潔さ
  • 47 件のレビュー 3.3/10 お値打ち度
  • 6 件のレビュー 3.8/10 バー＆飲料

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