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Hotel Novotel Londres Blackfriars 4 estrelas

Classificação clientes Avis 4.5/5 13.722 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 19 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE Clifton Environmental

  • A 15 minutos de caminhada da Catedral de São Paulo, da Tate Modern e da London Eye

  • Em Southbank, perfeito para visitar pontos culturais e restaurantes

  • Salas de reuniões equipadas e WIFI grátis. 182 quartos modernos, 10 p/ pessoas c/ mob. reduz.

  • Piscina coberta aquecida, sauna e centro de fitness

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Londres Blackfriars

46 Blackfriars Road
SE1 8NZ londres
united kingdom

Tel: +442076600834

Fax: (+44)2076332650

Check-in a partir das 15h00

Check out até as 12h00

  • LONDON BLACKFRIARS :  CIRCLE& DISTRICT BLACKFRIARS

  • SOUTHWARK STATION :  JUBILEE SOUTHWARK

  • De avião

    LONDON HEATHROW A 30,1 km / 18,7 milhas

  • De trem

    LONDON BLACKFRIARS A 0,8 km / 0,5 milhas

  • De trem

    LONDON WATERLOO A 0 km / 0 milhas

GPS:51.505157, -0.104709

Serviços de hotéis

JAMBOREE FOODFEST & BAR

Leve seu paladar a uma jornada de sabores com o menu do Jamboree Foodfest. Desfrute de um Raging Bull, dance com o The Jerk ou tenha um caso com o Morris Major. Aprecie um ambiente descontraído

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Buffet Custo adicional
    • Serviço de quarto Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 7 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 182 quartos
    • 10 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 33 quartos contíguos
    • 182 quartos para não fumadores
    • 13 pisos
  • Idiomas falados no hotel
    • Japonês
    • Sueco
    • Português
    • Polonês
    • Italiano
    • Francês
    • Espanhol
    • Inglês
    • Turco
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • WIFI de alta velocidade
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Câmbio
    • Câmbio
Bem-estar
  • InBalance By Novotel
    • Coberto
    • No local
  • InBalance By Novotel
    • No local
    • Sala e sauna
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local para viver, perfeito para todas as suas necessidades.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 8

  • Tamanho máximo: 84

  • Capacidade máxima: 100 pessoas

  • Capacidade máxima para banquete: 40 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Londres Blackfriars

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

13.722 comentários

Classificação no TripAdvisor 4.5/5

3.289 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Review

Classificação TripAdvisor 4.0/5

lindsaypritchard Business - 03/10/2021 Avaliação certificada TripAdvisor

Good trip apart from the breakfast which is not particularly good and seemed a bit hectic. The staff put pressure on me to leave the breakfast area 10 minutes before it officially finished just so they could start cleaning.

Dear lindsaypritchard, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 4 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. In regards of the breakfast I have passed your valuable feedback to our Restaurant Manager to make sure we prevent this from happening in the future. We do hope to welcoming you back soon. With Kind Regards

Holiday with kids

Classificação TripAdvisor 3.0/5

marimonrad 30/09/2021 Avaliação certificada TripAdvisor

The hotel was clean and friendy staff. Helpful and service minded. The breakfast and bar was average, though we had excellent service by the kitchen staff for my children. The style of the bar and the style of the reception was a bit off putting, would preferred if it was more intimate and relaxing. The music was bit loud. The pool area was good, clean towels and nice sauna. Wished there was bath robes and slippers for free, since the hotel is quite pricy.

Dear marimonrad, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Loved the stay, hated the Maitre D's attitude.

Classificação TripAdvisor 5.0/5

rayshaa2017 26/09/2021 Avaliação certificada TripAdvisor

Super stay. Great staff. Super location. Only downer, the Maitre'D. Really made you uncomfortable. She thought she was doing us a favor, hosting us. Really made breakfast an uncomfortable experience. And main reason for not dining at Jamboree.

Dear rayshaa2017, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Just lovely

Classificação TripAdvisor 5.0/5

Emza A 22/09/2021 Avaliação certificada TripAdvisor

Me and my boyfriend had a lovely romantic stay at this hotel. We had the executive room with balcony and it was just perfect. We added on the extra option ‘Love is in the air’ which was a nice touch the truffle chocolates were yummy! :) We was lucky with the weather that we had our breakfast served to our room and we had it out on the balcony! :) Staff were helpful and friendly. We used the swimming pool and sauna which was nice and relaxing. We booked dinner at the restaurant downstairs the food and drinks was nice and the lady who served us was friendly. This is our 2nd stay at a Novotel hotel and both have been lovely experiences. We would definitely stay again! :) x

Dear Emza A, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Lovely hotel in a fantastic location

Classificação TripAdvisor 5.0/5

mummyg2013 12/09/2021 Avaliação certificada TripAdvisor

Stayed for 3 nights and had a lovely stay. The hotel was spotlessly clean and the staff were so friendly. We paid for breakfast and we’re so glad we did as it was fantastic. Such a great choice to choose from and the staff were so welcoming and attentive. Will definitely use this hotel again as it is so central and near to a few tube stations. We also had a great view of the shard.

Dear mummyg2013, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Great stay at Novotel Blackfriars

Classificação TripAdvisor 4.0/5

Paul-2021-LondonTrip 10/09/2021 Avaliação certificada TripAdvisor

No complaints, Great service, nice and clean room. Early check in and allowed to leave bags after check out. Also has a parcel delivered there in advance which was waiting for me on arrival. Cannot complain about anything.

Dear Paul-2021-LondonTrip Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 4 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Short family break to London

Classificação TripAdvisor 5.0/5

Compass791284 30/08/2021 Avaliação certificada TripAdvisor

Excellent location, great value for money. Clean and efficient hotel. Staff friendly and service was excellent. Room was a good size, we had a fabulous short break. Will visit again hopefully very soon.

Dear Compass791284, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel but poor housekeeping

Classificação TripAdvisor 3.0/5

Katharine R 24/08/2021 Avaliação certificada TripAdvisor

Had applied for early check-in which unfortunately we didn't find we hadn't got until we got to the hotel 2 and a half hours before expected check-in, what we hadn't accounted for was the room not being ready at standard check-in at 2pm, we had a pool slot and the hotel were good at not only storing the bags but also the pushchair. Brilliant pool, we'd expected considering the popularity of slots that there would be others but for around 45 mins of the 1 hour slot myself and my 2 children (3 and 14) were the only ones in the pool which was great. When went back to check-in they said room was just being finished - this at 3.30pm, they said the room had been left in pretty bad shape by the previous occupants. Got upstairs we'd been upgraded thanks to status so room was pretty decent on the whole, however only one of the beds of 3 had been made up, so that meant a wait to get that sorted, then before checkout when was doing usual checks i stepped on glass by the side of the bed, was a sizeable chunk not just a shard, when checked under bed it looked like a lot of random items had just been pushed under rather than giving it a proper clean which considering we were told at 11.30 the day before that the room was being prepared, then took g4 hours before was actually ready, it was a pretty poor show. The receptionist originally suggested just sending an email had to persuade her that it was a serious matter, the manager was good, she got me to go back up to retrieve the glass and then wrote up a report, however still waiting for a response on the matter, the absence of a guest satisfaction survey is not surprising. Its a pity really as a whole its a good hotel, great location, room was a decent size, loved the pool (even if that it had to be booked wasn't made clear on the website) and the breakfast was decent, standards wise however i'll probably check out a different Accor hotel the next time i'm in London

Dear fredandgingermad, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Standards have fallen badly

Classificação TripAdvisor 1.0/5

Ian F 13/08/2021 Avaliação certificada TripAdvisor

There was no comedy in the amount of errors we suffered with our recent stay. Our rooms were not available until after 9pm. Woke our children by phoning close to midnight for wrong reasons. Our rooms were not cleaned once, although we asked on three separate occasions. There where no clean towels in the changing rooms when we went swimming. Took a security deposit, but wouldn't let me add drinks to the room. Bar staff are not the most helpful.

Dear Ian F, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay in tough times

Classificação TripAdvisor 5.0/5

Peter O 09/08/2021 Avaliação certificada TripAdvisor

We came as a family of 5 in two rooms. We’ve stayed here before for a family trip about 4 years ago long before COVID made its impact. Times are much tougher since COVID and it’s shows. The hotel was clearly short on staff and we saw that as soon as we arrived at 15.00 on Monday with a long queue at check in and people getting stressed over waiting for their rooms to be ready, the problem was the hotel was short of housekeeping staff and rooms were taking a long to come available. But the staff were brilliant, trying their best to get people in to their room. We went into the bar and a coffee and a snack. We got our first room at 17.00 then went across the road to Nando’s for dinner (by the way they too were short of staff and service took a while) and our second room was ready when we returned at 20.30. After that there were no more problems, breakfast was very good and lots available and we had dinner on Tuesday evening in the hotel, we waited a little while but not too long. Numbers in the pool are restricted so you need to book your time slot, for 1 hour but we swam at the times we wanted no issues. If you’re considering booking Novotel Blackfriars I’d recommend it we had a nice stay, just be prepared for things to take longer because of staff shortages and it’s the same all over the place but the Blackfriars staff really try to make it comfortable. We’ll be back again.

Dear Peter O Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Hotel couldn't be faulted

Classificação TripAdvisor 5.0/5

patthompson1958 08/08/2021 Avaliação certificada TripAdvisor

Cleanliness couldn't be faulted, hotel in very good position as Tube station quite near and within walking distance of Thames. Good bar for drinks in the evening and food selection and choices looked good on menu. Good selection of drinks also 👌

Dear patthompson1958, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Perfect birthday weekend getaway

Classificação TripAdvisor 5.0/5

HeidiBoon 28/07/2021 Avaliação certificada TripAdvisor

I booked this direct with the hotel which is always the best way to go! I booked in the middle of lockdown to have something to look forward too for husbands birthday celebrations in July. The hotel staff were so helpful. Novotel Blackfriars is a great location - just a short walk to the Thames and close to St Pauls and The Shard (both of which were on our 'to do' list'. On check-in, staff were helpful and friendly. Room was lovely and perfect for our stay. We did not use the hotel restaurant but looked lovely. The pool area was a treat. Thank you very much London Blackfriars for making the weekend perfect. We hope to come back again!

Dear HeidiBoon, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Excelent staff

Classificação TripAdvisor 5.0/5

szabostefi13 17/07/2021 Avaliação certificada TripAdvisor

The staff is amazing , very welcoming and profesional. The room is extremely clean and big . The staff who was working on Tuesday night was amazing and excellent customer service and profesional. The swimming pool was fabulous and very clean . I can't wait to come back. See you soon Novotel !

Dear szabostefi13, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon! With Kind Regards, Alberto Biollino, Guest Services Manager

Crazy times, great service

Classificação TripAdvisor 5.0/5

Knappo14 Business - 29/01/2021 Avaliação certificada TripAdvisor

Only booked the Ibis but bumped up to exec room in Novotel, great start! Despite myriad of restrictions the hotel staff were unbelievably attentive, and actually made me feel as if I was the only guest - which despite good ol’ COVID,, I most definitely wasn’t. Ten out of ten for service.

Dear Knappo14, Thank you for taking the time to leave such a positive feedback. We were so pleased to read that you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Blackfriars Novotel, and to read your kind comments is truly rewarding. I will ensure your positive words are shared with all my colleagues. TEN OUT OF TEN FOR YOUR REVIEW! :) We look forward to welcoming you back on many future occasions! With kindest regards, Traore Babaye - Guest Services Manager.

Great location and friendly staff

Classificação TripAdvisor 5.0/5

tk180 Business - 25/01/2021 Avaliação certificada TripAdvisor

Had to come down to London in these strange times for an appointment Front desk staff very welcoming and friendly , check in and check out was smooth and COVID safe Room was comfortable and spacious? Location is great for central London and public transport links

Dear T K, Thank you very much for your recent stay at the Novotel London Blackfriars. We are truly flattered and grateful for your glowing praise following your very recent stay with us. I will make sure to share your feedback with our entire team! We hope to have the pleasure of welcoming you once again in the very near future. Sincerely, Babaye Traore - Guest Services Manager.

Good location

Classificação TripAdvisor 5.0/5

Ruth272 12/12/2020 Avaliação certificada TripAdvisor

The hotel was pleasant and clean and i felt Covid safe whilst there. We did have a problem with a sink that would not drain and i reported it in the morning on check out. All the staff we encountered were helpful, friendly and professional. We stayed for one night prior to an appointment at Barts and it was the perfect location for our purpose

Dear Ruth272, Thank you for choosing to stay at the Novotel London Blackfriars during this pandemic and for taking the time to leave this great review. Your safety and comfort is our main priority and I am glad that we have achieved this on your most recent stay with us. I am therefore very sorry to hear about the issue with the sink; please rest assured that this problem has been addressed in order to prevent any future re-occurrence. I was also delighted to read that the staff took wonderful care of you; I will transmit your kind comments to the entire team who will certainly be very thrilled of it. We look forward to welcoming you back to the Blackfriars Novotel very soon. With our very best wishes, Traore Babaye - Guest Services Manager.

SHORT BREAK

Classificação TripAdvisor 5.0/5

U9376RTrichard 02/11/2020 Avaliação certificada TripAdvisor

We stayed here for 3 nights and enjoyed the hotel very much. The hotel is ideally situated for all attractions. The hotel was very clean and we stayed on the 8th floor so had a wonderful view of the Shard. We didnt get chance to use the pool but it looked nice. The bar area was very relaxing and the food looked good. The guy on front reception was very helpful. Would use this hotel again.

Dear valued guest, thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London Blackfriars. I was delighted to hear that you overall enjoyed your stay with us and in particular found rooms, location and staff to be excellent. It's always a pleasure to read that my team is trying to go the extra mile to please our guests. Thank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. Kind regards, Giuseppe M. Assistant Front Office Manager

Excellent Place To Stay.

Classificação TripAdvisor 5.0/5

EVOnally 01/10/2020 Avaliação certificada TripAdvisor

Great friendly and smiling Team from reception, breakfast, dinner and check out. Everyone knows the intricate of their job. Babaye Traore went an extra mile to engage my young boys and made the stay over pleasant than usual. On this occasion, we enjoyed our welcome drink 👍. Thank you to you all.

Wow thank you so much for your kind words. Rest assured that I will share your comments with the team. They all strive to do their best and I'm so glad you found them all friendly, smiling and professional. Babaye is definitely a great asset to our team and I'm delighted to hear that he went the extra mile for you and your boys. We hope to have the opportunity to welcome you and your family again in the future. Kind regards, Charline Decobert, Operations Manager

I have found the epitome of customer service and his name is Mr. Babaye Traore

Classificação TripAdvisor 5.0/5

Mark B 29/09/2020 Avaliação certificada TripAdvisor

We have recently been blessed with a new grandchild and as our Daughter and son-in-law live ina small house we had booked the IBIS Blackfriars to stay for three(3) nights. I later received an email that due to the current circumstances the IBIS was closed but our reservation had been moved to the Novotel next door. So far so good and as we were not being charged any extra already a nice bonus. Due to the shifting sands of local lockdowns we had to leave home a day early so had to book an extra night quickly. We arrived at the hotel and were met by Mr. Traore, who is an amazing example of what customer service should be. he explained that even though they hotel had to treat the trip as two(2) stays we would stay in the same room. He also upgraded us to an executive room, so in effect we had gone from IBIS standard room to executive Novotel room! He was Politeness personified and really went out of his way to help us. Next morning when we came down he was ready to greet us with our new key card and he also made sure that he set my mind to rest over the issue of loyalty points, something which is sometimes fudged by other ACCOR hotels. The hotel is really well situated just round the corner from Southwark LTE stn. Which was very handy for us as our daughter lives in Bermondsey and so is only two stops away. We had a room on the 11th floor with great views across London. Although we did not eat in the hotel we did have a few drinks and the bar/restaurant was very nicely decorated. I would not hesitate to recommend this hotel to people looking to stay in London and if Mr Traore is on duty you are guranteed to be well looked after..

Thank you so much for your 5/5 rating ! I'm thrilled to hear that you enjoyed your stay with us and were impressed by Babaye's customer service. I'll definitely share your wonderful feedback with him, it will serve as an encouragement. We hope to have the opportunity to welcome you back again next time you visit your grandchild. Kind regards, Charline Decobert Operations Manager

Great hotel despite Corvid

Classificação TripAdvisor 5.0/5

BotanicBill 11/09/2020 Avaliação certificada TripAdvisor

Staff really went out of their way to assist in thse difficult times. Few people were staying but all the facilities we needed were provided. Think we were the only ones having dinner in the restaurant but food was good and plentiful. No complaints.

Dear BotanicBill, Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your visit exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Novotel London Blackfriars, and to read your kind comments is truly rewarding. I will ensure your positive words are shared with all my colleagues. We look forward to welcoming you back to The Blackfriars Novotel on many future occasions! With kindest regards, Traore Babaye - Guest Services Manager.

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