Mercure Southampton Centre Dolphin Hotel 4 yıldız

Avis müşterileri puanı 3.9/5 5.688 görüş

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+ 9 Hizmetler

Otel ekstraları

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • %100 sigara içilmeyen otel
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Otele erken giriş / Otelden geç çıkış Ücretli hizmetler
  • Kuru Temizleme / Ütü
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 1 Restoran
  • 1 Bar
  • Oda servisi
İş hizmetleri
  • 2 Toplantı odası
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN southampton
unıted kıngdom

Tel: +442380386460

Faks: (+44)2380/386470

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

  • CITY LINK BUS :  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION : 

  • Uçakla

    SOUTHAMPTON AIRPORT 5km / 3,11 mil mesafede

  • Gemiyle

    FERRY TERMINAL 0,5km / 0,31 mil mesafede

  • Trenle

    SOUTHAMPTON CENTRAL 0,5km / 0,31 mil mesafede

GPS :50.900261, -1.403921

Konaklama olanaklarımız

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Restoranlarımız ve barlarımız

SIGNATURE

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Sözleşmeye bağlı olmayan fotoğraf

OAK BAR

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Sözleşmeye bağlı olmayan fotoğraf

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 2

  • Maksimum büyüklük: 120

  • Maksimum kapasite: 120 kişi

  • Maksimum ziyafet kapasitesi: 100 kişi

Daha fazlasını öğrenin


Mercure Southampton Centre Dolphin Hotel oteli için konuklarımızın yorumları

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Daha fazla bilgi edinin

ALL Puanlama 3.9/5

5.688 görüş

tripadvisor

TripAdvisor Derecesi 3.5/5

2.158 görüş

Terrible really tired and dirty

Tripadvisor puanı 1.0/5

sharonn141 29/07/2021 TripAdvisor onaylı yorum

Pay for prelivage room waste of time dirty and very tired room needs updating coffee machine we were given was disgusting filled with last customers old coffee pods and to clean before we could use it room never serviced the whole of our visit and u say cleanliness is on your top list totally crap

VERY UNINPRESSED

Tripadvisor puanı 2.0/5

R F 23/07/2021 TripAdvisor onaylı yorum

Very unimpressed all round with grotty carpets and grubby and stained upholstery in abundance everywhere, including our room. Paid for Privilege Room for five nights with breakfast, bedroom window was so rotten the bottom of the frame had dropped away from the glass and had clearly been like that for months and dare not touch it being certain it would have collapsed into yard below, stuffed the gap with towels to stop draft and keep noise of kitchen fans out. Extremely limited menu but chef was helpful getting extras in. Luckily, Got a parking place on the Monday we arrived, but we had soon had enough of the place, and when we left two days early we believe a ship’s crew had arrived pre cruise and the car park was full and we had a job getting out. The staff were all very helpful but we not only came home early but immediately cancelled our five night booking for The Dolphin in September because we would never stay there again.

Not the best stay

Tripadvisor puanı 3.0/5

Pat T 23/09/2020 TripAdvisor onaylı yorum

We have stayed at this hotel many times,but unfortunately this was not the best of experiences. I fully realize the problems with covid but one girl on reception and trying to serve in the bar meant many people waiting at reception to book in(some without face coverings). Our room was as always very clean and the staff are lovely but I feel they are under a lot of pressure.

Short Stay in Southampton

Tripadvisor puanı 3.0/5

David V 06/09/2020 TripAdvisor onaylı yorum

Enjoyed our stay at Mercure Southamption Centre Dolphin and generally in this post Covid lockdown period everything had been done to conform to Government guidelines. However there are a few general observations - I think there could be an improvement in the breakfast arrangement which was very limited and didn't real meet my expectations for an Accor organisation. When a vast majority of restaurants can now provide a reasonable meal out and would consider this a failing at the Dolphin. On a more positive note the staff were friendly and helpful. My last comments, which is not Covid related, I think better warning about accessing the car park could have been made when I booked the hotel and the hot water in our room was only mildly warm at any time.

in need of a refurbishment

Tripadvisor puanı 3.0/5

helenhuds0n 11/08/2020 TripAdvisor onaylı yorum

Badly in need of a refurbishment. Holes in doors, loose door handles, peeling paint the list goes on. No phone, only 1 set of towels, no shower gel , no hook on the door for dressing gown, couldn't shut the wardrobe doors maids coming in even though I put the do not disturb on. I've stayed in all of Accors hotels in Southampton and this was the worst by far would not recommend.

Below Mercure standard (not worth 4 stars)

Tripadvisor puanı 2.0/5

an2inela 10/08/2020 TripAdvisor onaylı yorum

Room had no phone, air conditioning, body wash, hair dryer. Rooms are clean but old, (other facilities within the hotel are not well maintained). Water from tap had really bad smell. Room service entered the room without knocking at the door (while I was getting Changed). Informed the front desk about this and they said they will speak to the staff but no apologies.

Disappointing

Tripadvisor puanı 3.0/5

ra25661 Business - 11/03/2020 TripAdvisor onaylı yorum

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed. We do hope that we have the opportunity in welcoming you back again in the future and to improve your lasting impression of the hotel. Kind Regards Lauren Sutton, Hotel Manager

poor customer service

Tripadvisor puanı 1.0/5

Jprelack Business - 08/03/2020 TripAdvisor onaylı yorum

So disappointed in our stay at the Mercure Dolphin Southampton. We had booked 5 days while we were in town for appointments. During our stay we had multiple instances were things were forgotten and hotel management blamed us. Further over the course of 3 days, we experienced over 7 fire alarms, during early hours, the evening, and night hours. When I approached management about the disturbances and how it had affected the our stay and appointments, costing us time and money, they basically ignored our frustration going so far as blaming other guests instead of taking responsibility. The manager was incredibly rude and aggressive and told us there was nothing he could do. When I then asked to cancel the last two nights as I no longer felt comfortable or safe in the hotel, he flat out refused to offer a refund for those two nights and that we would need to deal. I have never experienced such poor customer service and a complete lack of effort in trying to rectify a situation. Do not expect anything from staff.

Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our guests and team members safety is of our highest importance and take all alarms seriously and conduct a full investigation. I know when alarms do sound they can be seen as a disruption or an inconvenience but we see it as a safety measure which is working to keep everyone safe. I am pleased though no further action was required when it did sound. I am sorry you felt you received poor customer service, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauren Sutton Hotel Manager

Dolphin Hotel Southampton

Tripadvisor puanı 4.0/5

Gerald153 12/02/2020 TripAdvisor onaylı yorum

For a Privilege room we though that the Adonia was very small. Having said that it was fairly quiet. Location close to the city centre was good and close to a wide range of facilities and shops. Overall okay but disappointed in the size of the room.

Lovely old building but looking in need of some refurbishment

Tripadvisor puanı 3.0/5

blueminimum 10/02/2020 TripAdvisor onaylı yorum

The staff and food were great. Room was clean, but dark and very bare. The bedside lights were wonky and the carpets need renewing and a brighter decor would do wonders. There were some hideous modern chairs in reception that looked very out of place, and there were two breakfast trays with leftover food on the plates on the floor outside a room when we arrived at 12-ish and they were still there when we went out a couple of hours later. Very helpful staff and good easy parking

Great location, excellent staff, building somewhat tired.

Tripadvisor puanı 3.0/5

Raymond H Couples - 15/01/2020 TripAdvisor onaylı yorum

Upon arrival we were greeted by a friendly face and an efficient check-in. Located nicely in the center giving easy reach to the Train station, shops and Cruise/Ferry Terminals. The building has excellent character but unfortunately is in urgent need of a complete face-lift although there was evidence of some work being carried on behind the scene in the restaurant. The breakfast was both tasty and a nice display.

Pre-Cruise One-Nighter

Tripadvisor puanı 4.0/5

Explorer300941 Couples - 12/01/2020 TripAdvisor onaylı yorum

A comfortable night's stay before embarking on a cruise ship in Southampton port. The Dolphin has a fair sized car park and is ideally situated five minutes stroll from the city centre shops, restaurants and cinemas. Bedroom décor is plain and simple. Being a historic hotel, the corridors all have some steps to negotiate.

5***** Perfect Stay

Tripadvisor puanı 5.0/5

martinm284 Couples - 01/01/2020 TripAdvisor onaylı yorum

Room 204 at the rear of the hotel so no road noise. Large bedroom and a very large separate living area. Good bar staff and a breakfast (buffet) to start your day. Caring dining room and reception team.

Christmas shopping weekend

Tripadvisor puanı 4.0/5

geoffb543 Couples - 24/12/2019 TripAdvisor onaylı yorum

Stayed at this hotel many times in the past. During a previous visit we did have some issues, but these were resolved to our satisfaction, which is why happy to stay here again. Everything was fine this time & although we had what seemed like quite a small room, it was at the rear of the hotel, so away from the Christmas parties, which worked out well. Staff very friendly & helpful as usual. Great location for the city & would recommend.

Short Stay

Tripadvisor puanı 2.0/5

djb93 Couples - 20/12/2019 TripAdvisor onaylı yorum

This hotel has deteriorated over the several years using this hotel. The accommodation is well below expected standard. Bathroom are old with chipped enamel baths and stained toilets. Wood and paintwork chipped and stained. Ideal for city centre and parking but little else to recommend.

One night stay

Tripadvisor puanı 4.0/5

Kim H Family - 18/12/2019 TripAdvisor onaylı yorum

A nice hotel but be aware rooms in the annex on the ground floor are noisy and the hotel supplies earplugs. That said the noise did not keep us awake. The shower head was quite dirty but other than that the room was clean and the beds were comfy. Kim

Stay in Southampton

Tripadvisor puanı 4.0/5

AMN68 Couples - 11/12/2019 TripAdvisor onaylı yorum

A brilliantly located hotel in the centre of Southampton, ideal location to get everywhere... I am only marking some of scores down as didn’t have much interaction with staff. Only say sleep quality was average as I have just purchased a new mattress lol...

My worst Mercure yet

Tripadvisor puanı 2.0/5

chilton934 Business - 01/12/2019 TripAdvisor onaylı yorum

As a rule I stay in Mercure hotels when away on business and this was easily the worst one yet. Just finding the car park is a trial in itself, but it is clear that the hotel already know this so it is hard to understand that clear directions aren't provided at the time of booking. As for the room, I know I went for the cheapest option but thi swas without doubt one of the worst rooms I have stayed in, with a stained carpet and very tired fittings and shabby paintwork. As a whole the hotel needs a comp[lete redecoration in my estimation.

Thank you for taking the time in sharing your experiences, and I am sorry you left disappointed. I totally understand your comments regarding the car park and they will be looked into and acted on. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards, Lauren Sutton, Hotel Manager

Worst room i have ever stayed in

Tripadvisor puanı 1.0/5

Batch157 Solo travel - 28/11/2019 TripAdvisor onaylı yorum

Carpet stained, toilet far too small, shower too small, room freezing, noisy cleaners trolleys outside in the morning, curtain badly fitted, lack of plug sockets. huge disappointment and very uncomfortable.

Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The toilets in all our rooms are of a standard size, we also offer shower cubicles in a selection of our rooms and these are also of a standard size, I apologise if you found them to be small. Due to our historic heritage we are not like modern hotels with plug sockets right next to the bed, they are located alongside the desk/dressing table in the rooms. I can only apologise you felt the room to be a huge disappointment, please contact me directly upon your next visit to Southampton. Kind Regards, Lauren Sutton, Hotel Manager

Dolphin

Tripadvisor puanı 4.0/5

Geoffrey C Business - 18/11/2019 TripAdvisor onaylı yorum

This is the 3rd time we have been here and as a gold card member we were upgraded to a very spacious room on the 1st floor. We enjoyed our stay again. The staff were polite and helpful. Would have had a star if they stopped charging car parking for guests.

Thank you for sharing your experiences, I am pleased you have enjoyed another stay with us and received your gold loyalty benefits. We do charge for car parking, but we are however the cheapest in the city centre. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

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