ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.3/5 540 reviews

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

ALLSAFE approved hotel

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  540 reviews

TripAdvisor Rating  4.5/5  725 reviews

A nice hotel

TripAdvisor rating 5.0/5

Fearless38088615549 TripAdvisor review

The location was excellent for us Nice breakfast.everything was clean, with good public access to the city center. very attentive staff. Like Melinda... hahaha. Good value hotel and very friendly staff.

Dear Fearless38088615549, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manage

All the best to stay at this hotel, especially access

Customer review rating 5.0/5

Irwan Business - Confirmed reviews ALL

Parkiran harus lbh dtingkatkan lg, apabila ada acara agak sulit utk cari parkiran… Selebihnya sudah oke… Keep going & success always for IBISS

Bapak Irwan yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Dapat kami sampaikan bahwa untuk area parkir kita sediakan di 2 tempat yaitu di basement 1 & 2 dan ad petugas security jaga untuk mengarahkan letak parkir. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

Old school but great services

Customer review rating 4.0/5

Mohamad S. Business - Confirmed reviews ALL

Kindly please add another receptionist staff on peak hour to avoid guest waiting for check in. Room are clean and well maintenance.nice wifi.

Dear MOHAMAD s. .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Nice location, Good Price

Customer review rating 5.0/5

Samuel L. Solo - Confirmed reviews ALL

This is a simple hotel in the heart of Surabaya City. Very good location, just a walk away from huge Mall, Tunjungan Plaza. Breakfast is nice also the welcome drink. Very recommended hotel.

Dear Bapak Samuel L., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Nice location, Good hotel.

TripAdvisor rating 5.0/5

Happiness18704984558 TripAdvisor review

This is the best simple hotel in Surabaya. Very nice and good location in the heart of the city. Just a walking distance to big Mall, Tunjungan Plaza. The staff also good in service (credit for Melinda)

Dear Happiness18704984558, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 222 reviews 9.1/10 Location
  • 479 reviews 7.4/10 Room
  • 515 reviews 9.3/10 Service
  • 18 reviews 7.4/10 WiFi
  • 294 reviews 8/10 Cleanliness
  • 261 reviews 8.9/10 Food
  • 151 reviews 8.4/10 Breakfast

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