ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 601 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  601 reviews

TripAdvisor Rating  4.5/5  889 reviews

Certificate of excellence 2023

Great hotel with superb location and service

TripAdvisor rating 5.0/5

yakobsg TripAdvisor review

The hotel have an excellent location with superb service from we’ve checked it till out. We were there to play golf with the family and were surprised the room is sufficient to have our golf bags together. Will come back again and get my golf kakis to book here for our next golf game. YZ

Dear Pak Yakob, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

well located

Customer review rating 3.5/5

Ben Business - Confirmed reviews ALL

requested non-smoking room but got the smoking one

Dear Hendrawan, Warmest greeting from ibis Surabaya City Center Thank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future. Stay Safe and keep Healthy. Regards Ngurah Sedana General Manager

Satisfied place. Good hotel and service

Customer review rating 5.0/5

Slamet A. Families - Confirmed reviews ALL

Best service and enjoy it

Dear Slamet A., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Well located

Customer review rating 4.5/5

Hunsa Business - Confirmed reviews ALL

Very nice buffet breakfast, welcome drink and dessert

Dear HUNSA PUNNAPAYAK .., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Good ambience and good service

TripAdvisor rating 5.0/5

YUSNI F TripAdvisor review

We come with my office mate. I request for high floor and city view, fortunelly Ms. Melinda give room based on my need. I come 1 hour before check in time but she help to be able check in earlier. Best hotel.

Dear YUSNI F, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 345 reviews 9.2/10 Location
  • 761 reviews 7.4/10 Room
  • 811 reviews 9/10 Service
  • 28 reviews 7.8/10 WiFi
  • 529 reviews 8.5/10 Food
  • 464 reviews 7.9/10 Cleanliness
  • 270 reviews 7.9/10 Breakfast
  • 5 reviews 0/10 Bar

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