Mercure Padang

Information message

Mercure Padang 4 stars

Customer review rating (ALL Rating) 4.7/5 11 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

Guests can enjoy live music in the Pool Bar from 8 to 10.30PM every night. And for culinary lovers, you can visit our restaurant offering a variety of Western, Chinese and Indonesian food. Other facilities include swimming pool and fitness center.

Hotel location

Mercure Padang

Jl Purus IV No 8 Padang, West Sumatra Indonesia
25115 PADANG
Indonesia

  • By plane

    BUKIT TINGGI At 10km / 6.21 miles - Shuttle paying

  • By train

    TABING At 5km / 3.11 miles

GPS:-0.936285, 100.352313

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ATLANTIS Non contractual photo

Overlooking the beautiful swimming pool and ocean, Atlantis serves breakfast, lunch, dinner and tasty light bites, using the freshest foods to create an authentic, fascinating dining experience.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Padang

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  11 reviews

TripAdvisor Rating  4.5/5  822 reviews

Well Located, clean

Customer review rating 4.5/5

Bram Families - Confirmed reviews ALL

we enjoyed vocation in padang and stay at mercure padang for 3 night

Dear Alexander Manalu, Mr We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhan H.Sahbana General Manager

Breakfast menu is a bit bad

Customer review rating 3.5/5

Rumatar S. Business - Confirmed reviews ALL

Breakfast menu only has dry fried rice, a little fruit, only papaya and pineapple and a few choices of bread menu

Dear Rumatar yan monri,Mr Thank you for taking the time to tell us about your experience at the Mercure Padang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Subhan H.Sahbana General Manager

Nice staff, clean comfortable rooms/beds

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were very nice and helpful. Rooms clean and bed super comfy. Restaurant food was good. Location not great and the spa was closed while we were there.

Dear Shannons Nesbitt, We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhan H.Sahbana General Manager

Great Facility

Customer review rating 4.0/5

Reynaldi A. G. Couples - Confirmed reviews ALL

I love the facility that the hotel gave

Dear Reynaldi Anderson G,Mr We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhan H.Sahbana General Manager

Good staff

Customer review rating 4.5/5

Didi Business - Confirmed reviews ALL

Good service and clean

Dear Didi Putra, Mr We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhan H.Sahbana General Manager

Great stay

Customer review rating 5.0/5

Rezaa Business - Confirmed reviews ALL

Mercure Padang is the best hotel

Dear REZA Octavy {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhan H.Sahbana General Manager

Little bit disappointing and lack of interest stuff

TripAdvisor rating 3.0/5

TetivanEe Couples - TripAdvisor review

Upon arrival informed swimming pool and gym were closed. Initially no understanding for our disappointment about this and we were asked if we wanted to cancel the whole booking (as a solution to the problem). Later on, alternative offered to transport to different location to use the pool (quality way less)

Dear TetivanEe Thank you for taking time reviewing us here. We are very sorry to hear that we have disappointed you during your stay with us.We are currently undergoing refurbishments to the hotel in order to bring us up to the high standards that is set out by the brand. in this occasion we would like to informed you that some of our facilities has been done for upgrading. We do hope to have another chance to welcome you back to the hotel again in the near future so that we can restore your faith in the facilities and service. Warm regards, Management

Average

TripAdvisor rating 2.0/5

Y8754IVmichaelh Families - TripAdvisor review

Had to stay here twice in a week on the way to the Mentawai islands. Booked joining rooms for our family of four with two kids under 10 and found they have allocated us rooms across the hall despite booking and requesting 1 month earlier. Food in the restaurant (A burger) took 1hour 15 mins to arrive for my son - obviously they forgot it..... Not a great breakfast either.

Dear Y8754IVmichaelh, Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. We do apologize for the inconvenience this is very valuable feedback so that we can continue to improve our service. We do hope to welcome you back at Mercure Padang and allow us to serve you better. Kindest Regards,

Relaxing stay

TripAdvisor rating 5.0/5

Anthony R Couples - TripAdvisor review

Excellent rooms very clean and very attentive staff keen to help. Breakfast was looked forward to each day, very good selection of local and western favourites. Good pool to cool off and relax at. We will stay again for sure

Dear Mr. Anthony R Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. It is our pleasure to know your feedback and we are happy to know that you enjoy stay with us especially with our service, product and hospitality. This is our goal to make our guests are enjoy and feel happy during their stay in our hotel. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

good location

TripAdvisor rating 3.0/5

fisherman371 Families - TripAdvisor review

i feel less about the standart of Mercure ...room need huge renovation Tv not working properly food at the restaurant ( nasi goreng and burger ) low quality ...breakfast soso .....maintenance must be a next big project bed really small

Dear Mr. Fisherman371, Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. We do apologize for the inconvenience this is very valuable feedback so that we can continue to improve our product. We do hope to welcome you back at Mercure Padang and allow us to serve you better. Kindest Regards,

IT'S OK

TripAdvisor rating 3.0/5

Kim Châu P Business - TripAdvisor review

It seems that I did not get the accor point for my staying at mercure padang. I do not know why, can you please help check? the system of the hotel receptionist and restaurant for break fast was not linked. I have booked with breakfast , and then at breakfast the staff ask us to pay.

Dear Mr. Phankimchau, Warmest Greeting from Mercure Padang... Thank you for taking the time to tell us about your experience at Mercure Padang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for a less than satisfactory experience with us regarding your loyalty points and communications at breakfast time. Rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Feedback

TripAdvisor rating 4.0/5

harrykosasih Business - TripAdvisor review

The front desk & service staff very nice & friendly. The negative feedback I have is when the I received a call from reservation staff who was trying to move my reservation to Ibis hotel/ inferior hotel. But I insist to remain in Mercure as per my booked reservation

Dear Bapak. Harrykosasih Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. We do apologize for the inconvenience this is very valuable feedback so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to serve you better. Kindest Regards,

Nice Place and Nice People

TripAdvisor rating 4.0/5

Bafadhel A Solo travel - TripAdvisor review

Nice Place, friendly Staff and Nice People. Although the hotel is close to the hustle of the city, the hotel is very convenient for a place to rest and very close to the beach. Very strategic place to stay. The food menu in the restourant is very delicious. And a comfortable place also to relax, because this restaurant is adjacent to the pool.

Dear Mr Bafadhel A, Warmest greeting from Mercure Padang… Thank you very much for choosing Mercure Padang Hotel when you have a trip to Padang. We are happy to know that you enjoy stay with us especially with our service, facilities and hospitality. This is our goal to make our guests are enjoy and feel happy during their stay in our hotel. We look forward for your next visit to Mercure Padang. Kindest Regards,

Good location for relaxation

TripAdvisor rating 5.0/5

Wan M K W Couples - TripAdvisor review

The hotel located in quite area, good for relaxation & looking at open sea. During evening can scroll by the beach side to by snack & others. Good for morning walking. Shop is quite far from here. Staff very friendly.

Dear Mr. Wan M K W, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Your positive comment will encourage us to provide better service to all of our guests. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

Poor customer service and no breakfast

TripAdvisor rating 1.0/5

Jeffsal Friends getaway - TripAdvisor review

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

Dear Mr. Jeffsal Warmest Greeting from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith allow me to apologize for the inconvenience that occurred during your stay with us, input and comment that you give regarding to our staff’s service in response your request will become our big concern, this is very valuable so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to have another opportunity to provide you our best service. Sincerely Regards,

Good Location and Nice Room

TripAdvisor rating 4.0/5

Ikasusilo Families - TripAdvisor review

The location is near with the beach and the room is good. Will be back to this hotel again when I visit Padang. Breakfast is also good (the taste and variation). Me and my family are satisfied with the Hotel

Warmest greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are very pleased to know that you and family feel comfortable during your stay at Mercure Padang. Your positive comment will encourage us to provide better service to all of our guests. We are looking forward to welcoming you back again in Mercure Padang. With my Regards,

A great place to stay

TripAdvisor rating 4.0/5

Matthew A Business - TripAdvisor review

The highlight of the visit was the breakfast. This chef could show a thing or 2 to other Accor Hotel chefs. Fantastic. The low light was being an Accor Club Platinum member I am requested to fill in preferences for rooms when booking, 1 of which was away from the elevator. Where was my room? Right next to the elevator! People coming and going from early to late. Disappointing, don't know why Accor ask for such preferences when they are frequently ignored.

Dear Mr. Matthew A, Thank you for choosing Mercure hotel Padang for your accommodation and sharing your experience during your stay in our hotel. An honor for Management and the entire team of Mercure Padang Hotel to serve you during your stay in our hotel. Your comment regarding the room was next to the elevator which is not same with you requested, we do apologize for this mistaken. We will improve our services and hopefully it will not happen again. We would be pleased to welcome and assist you again in the near future. Kindest Regards,

our stay

TripAdvisor rating 5.0/5

ppterandedis Families - TripAdvisor review

the hotel was amazing from start to finish, management and staff should be applauded on amazing service. which translates to a fantastic experience for us.the rooms are unbelievable, the hotel is so clean and staff always look happy which means it is being well managed and a happy workplace.

Dear Ppterandedis, Warmest Greeting from Mercure Padang... Thank you for staying with Mercure Padang Hotel and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and we are delighted to welcoming and see you soon! Kindest regards,

Highly recommended hotel in Padang

TripAdvisor rating 5.0/5

AnggyGustiza Friends getaway - TripAdvisor review

Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.

Dear Mrs. AnggyGustiza, Warmest Greeting from Mercure Padang... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards,

Lackluster And Disoriented Reception Staff

TripAdvisor rating 2.0/5

lilee700 Couples - TripAdvisor review

Our check-in on Jan 5 was greeted by Tommy, who was very pleasant and helpful. However the reception manager was not al all nice. He was abrupt and defensive in his service attitude. When we went to the reception again to get some information, he was peeping through the small glass window of door leading to the office area. We have asked specific questions to the Seafood Restaurant, we were not told that it was not opened but was told to have the taxi running the meter so that we could catch the same cab back. In the end we paid IDR 50,000 for a round trip back to the hotel.l without dinner. We did not bother to embarrass Ridho. Another occasion, after spending minutes talking to the reception about calling a cab at 5 pm she did not bother to pass it on to her colleagues when she left for the day. We had to start all over again. However, the Housekeeping and F&B staff are simply fantastic! They were always eager to serve attentively. The reception staff need full training to understand what Customer Service is. The manager was unimpressive and we did not see him after checking in. We spent 7 nights and had to tolerate the inefficiency of the reception staff. We were in the same property in Singapore before that, the reception there was nothing short of warmth and welcoming. It was excellent!

Dear Mr. Lilee700, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on TripAdvisor about your staying at Mercure Padang. This is one valuable source of inspiration to receive feedback from our valued guests. Herewith, please allow us to apologize for your experience during your stay at Mercure Padang. This is a serious concern for us and we will make sure that this will not happen again in the future. Please do not hesitate to contact us if you need any assistance in the future as we want to make sure that guest satisfaction is our main concern. We are looking forward to welcoming you back at Mercure Padang. Sincerely Regards,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in PADANG