Novotel Sydney West HQ Hotel 4.5 stars

Customer review rating 4.6/5 8,381 reviews

ALLSAFE approved hotel

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Room 1

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How it works?
Novotel Sydney West HQ
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+ 10 Services

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Breakfast available at Cafe on level 1

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundromat
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Hot meals
Leisure and activities
  • Fitness centre
  • Beach and water sports Paying
  • Other sports activities
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodation(s)

Our restaurants and bars

33 Grill - Bar & Dining

33Grill Bar & Dining offers a variety of breakfast options from a signature breakfast buffet. Bar & Dinner service is also availabe from 5:00pm Tuesday to Saturday.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 816

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,381 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,127 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pleasant and comfortable room

Customer review rating 4.5/5

Chris L. Business - 21/07/2021 Confirmed reviews ALL

Very pleasant stay. Great room and nice amenities.

Dear Chris , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

well located, beautiful rooms, polite and patient staff

Customer review rating 4.5/5

Bekky Friends - 10/07/2021 Confirmed reviews ALL

went to a show next door and thoroughly enjoyed both the show and the hospitality of your venue

Dear Rebekah, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Great short stay

Customer review rating 4.5/5

Jenny Families - 28/06/2021 Confirmed reviews ALL

Great service. Room was clean, tidy and comfortable. Short stay but great. Close amenities near by. Better than I expected.

Dear Jennifer , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good stay

Customer review rating 4.5/5

T Business - 27/06/2021 Confirmed reviews ALL

front desk are always exceptional

Dear Tony , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Spacious comfy and clean

Customer review rating 4.5/5

Maryann G. Solo - 24/06/2021 Confirmed reviews ALL

Close to the club

Dear Maryann , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good Stay

Customer review rating 4.0/5

Anonymous Business - 24/06/2021 Confirmed reviews ALL

Good check in experience, great room allocated. Love the gym access next door. Ordered breakfast to be delivered between 715and 735. 735 no breakfast, tried to call, all internal phone lines not working. tried this for 5 minutes. Tried to call the external phone line from my mobile, that didn't connect either. Started to get ready to leave, breakfast arrived 755! Lady on reception was great, very friendly, removed the charge for breakfast, but was unaware that the phones weren't working!

Dear David , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. We weren't aware that the phones were not working, the issue has been fixed now. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great accommodation

Customer review rating 4.5/5

Mark G. Business - 24/06/2021 Confirmed reviews ALL

Easy check in, facilities are great and the club next door. Perfect for a frequent traveler.

Dear Mark , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Perfect for our needs and location to Sporting Facilities

Customer review rating 4.0/5

Bruce Families - 23/06/2021 Confirmed reviews ALL

The perfect spot to stay when attending the NSW Schools State Soccer Championships. Very close to all required facilities and the RSL. All staff very friendly, rooms were large, well presented, comfortable and serviced daily. Would recommend utilising to anyone requiring accommodation in the area and surrounding suburbs.

Dear Bruce , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Excellent

Customer review rating 5.0/5

Connie S. Couples - 23/06/2021 Confirmed reviews ALL

Only thing that I’m not happy with , I contacted direct to the hotel on price for a night was told it was $150 and booked it for the night told to pay with my card and never got confirmation by email so the next day on check out was told it was $179 was not happy with that she denied she said my price and to get a email with invoice to say it’s total was $189 not happy ! I’m on a budget and I look for reasonable price and I don’t ever pay more than $150 for a room !!!

Dear Connie , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I'm not sure what happened with the rate, but on a weekend we don't sell rooms that inexpensive, Sunday is probably the only day the rates may be that low. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Clean and nice rooms

Customer review rating 4.5/5

Alex Business - 19/06/2021 Confirmed reviews ALL

It was good, I would come back without hesitation.

Dear Alejandro, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good stay

Customer review rating 5.0/5

Raewyn Families - 13/06/2021 Confirmed reviews ALL

Friendly staff, spacious clean room.

Dear Raewyn , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great Place to Stay

Customer review rating 5.0/5

Peter W. Business - 11/06/2021 Confirmed reviews ALL

I stay here regularly for work & have found the place so inviting & welcoming every time I visit. Very friendly & helpful staff & on my last visit was great that Menu33 was finally open after a shut down due to Covid.

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

A total compromise

TripAdvisor rating 1.0/5

billhall2021 Business - 12/04/2021 TripAdvisor review

Would not recommend. The lifts are poorly maintained and rooms are tidy but not cleaned properly. Staff at the adjacent RSL don’t clean tables as they pick up plates, not COVID safe. Rooms not disinfected. Not COVID safe. Staff totally complacent.

Excellent

TripAdvisor rating 5.0/5

dianne532021 05/04/2021 TripAdvisor review

Fabulous rooms extremely spacious, close to club for meals etc. Staff very friendly and helpful. We have stayed here many times as well as our family members and always enjoy the experience. I would highly recommend

Wonderful Place to Stay

TripAdvisor rating 5.0/5

raelynwinslade Business - 09/03/2021 TripAdvisor review

I have stayed at this hotel previously and love the rooms, service and overall ambience of it. Received a complimentary upgrade on the trip and the room was very luxurious. The staff are friendly and helpful too.

Relaxing

TripAdvisor rating 5.0/5

tee9742021 06/01/2021 TripAdvisor review

Amazing friendly staff... very clean and large bedroom clean linen & very tidy modern bathroom. Just a suggestion maybe having the tv on the wall and a little larger but everything else was absolutely amazing

Bad experience with management

TripAdvisor rating 1.0/5

JippoesG 02/12/2020 TripAdvisor review

I used the Accor site to book as I always do instead of going through the normal channels and when I arrived I asked for the 10% discount we always get as RSL club members and was told that unless I ring them direct and DON'T go through the Accor site they can't give it to me. I then asked if everything was locked in at the Accor site why did we have to write everything from scratch instead of them using the info provided and was told the site wasn't very good. I then asked to speak to a manager and the yound lady laughed at me and told me she was the manager and no I couldn't speak to anyone else.

Family comfort in the western Sydney entertainment hub

TripAdvisor rating 4.0/5

Steve K 18/02/2020 TripAdvisor review

Stayed here for one night for the purpose of attending a show at the new & adjacent Coliseum theatre. Hotel is in a great location for the theatre & Rooty Hill RSL club precinct. Older style hotel which has had a décor makeover. Reception staff were friendly & efficient. Rooms were airy, quite & comfortable without unnecessary opulence. Bathroom was huge with a very large shower & good water pressure. Free soft drink mini-bar & espresso pod machine in the room. Beds were very comfy. Breakfast was superb with a very large selection and hot food was plentiful & fresh despite being very busy. Price of the stay was perhaps on the higher side of normal but I'm assuming it was inflated due to the simultaneous live show performing that night in the adjacent theatre.

Great hotel

TripAdvisor rating 5.0/5

bandeirapaula Family - 15/01/2020 TripAdvisor review

If you don’t need to stay in the city, this is an absolute great option. Easy to get to. 1km from a shopping mall and train station. Room was so spacious that it surprised me. It fit a portacot and pram very comfortably. Our toddler still had room to move around. Super clean and modern hotel. The fact that we could use the gym and pool attached to the hotel was a plus. It went above and beyond our expectations. I loved The simple fact that they used proper baby bed linen to make the cot. We will surely stay again and recommend the hotel.

Rooty Hill

TripAdvisor rating 5.0/5

Norm19-42 Couples - 30/12/2019 TripAdvisor review

Excellent facility to stay, staff are always obliging and helpful if and when required. Being attached to the Rooty Hill RSL club gives you a lot more choices when eating or requiring a drink. Cannot complain about the service at all.

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