Novotel Sydney West HQ Hotel 4.5 stars

Customer review rating 4.5/5 7,998 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Sydney West HQ
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Room Service Breakfast Only

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodation(s)

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company. Please note, menu33 is currently closed.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Non contractual photo

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner. Please note, the hotel bar is currently closed.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 816

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,998 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,118 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Another great stay at Novotel West HQ

Customer review rating 4.5/5

Ian A. Solo - 09/09/2020 Confirmed reviews ALL

I have stayed at this hotel several times and have enjoyed each visit. This hotel offers me everything I need for a restful stay when away from home. I have been very pleased that the hotel almost always has been able to upgrade me to a room with a balcony (my preference). It has only when large sporting groups have been staying at the hotel that my request has not been available. The room was spacious, clean and quiet. The convenience of an ice machine in the corridor plus a Nespresso-style coffee machine in the room makes it easy to feel at home. The reception desk staff were very friendly and helpful. Breakfast is still being delivered to rooms -delicious with very generous serves of sides. The close proximity to the Club another amenities gives plenty of options for activities. My last two stays were prompted by an Accor triple points promotion. Novotel West HQ was an easy choice when selecting which Accor hotel to stay at. I will be back!

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Always a fun stay

Customer review rating 4.5/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

Fun and relaxing

Dear Clint, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Kelly Families - 07/09/2020 Confirmed reviews ALL

As always the staff are helpful and the hotel is comfortable and clean. The only disappointment I had was that in these times I was not happy that I had to take my family out to eat at a busy restaurant because there was no room service available. Otner than that I was very happy.

Dear Kelly, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Anne Families - 07/09/2020 Confirmed reviews ALL

Perfect. Absolutely nothing wrong.

Dear Anne-Maree, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I’m pleased to hear that you were impressed by your stay with these great ratings that you have shared. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Enjoyable Staycation!!!

Customer review rating 4.5/5

Michael Families - 04/09/2020 Confirmed reviews ALL

We are in the process of renovating or house and needed a place to stay for 3 nights. We made a great decision to stay at the Novotel West HQ as the staff were very friendly and welcoming, rooms are spacious, luxurious and clean and the location was close to our kids school and after school activities (ie Dancing and Soccer training)

Great Location

Customer review rating 4.5/5

Gordana Families - 03/09/2020 Confirmed reviews ALL

Rooms were roomy, great price free parking and access to one 55 gym. What more could you ask for. Breakfast was delicious and quick room service. Friendly reception staff. Loved it all.

Customer review rating 4.5/5

Edline M. Couples - 31/08/2020 Confirmed reviews ALL

Had a great time .room very spacious and comfortable. Breakfast was excellent.. delivered on time by some wonderful staff. The best...

Dear Edline , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

From reception to room, comfort and breakfast Great

Customer review rating 4.5/5

Lesley R. Couples - 28/08/2020 Confirmed reviews ALL

Sharon on reception was exceptionally pleasant and her focus on detail of the overall accommodation was very well presented. The Big Breakfast, best I’ve had throughout Australia stays and overseas. Thank you, have recommended to all my retired friends that Novotel Rooty Hill is the place to stay if you travel to Western Sydne

Dear Lesley, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Clean, roomy, well located

Customer review rating 4.5/5

Lisa S. Families - 22/08/2020 Confirmed reviews ALL

friendly staff, clean room, nice large room for 4 people, great rate, great food, great location for our need (sport)

Dear Lisa , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Well located

Customer review rating 4.5/5

Rachel O. Families - 18/08/2020 Confirmed reviews ALL

it was a lovely time close to everything will stay again

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Excellent

Customer review rating 4.5/5

Nelles Families - 12/08/2020 Confirmed reviews ALL

It was an excellent experience aside from the air conditioning not working in one of the rooms. Concierge did help and offer a different room but we stayed in the same one as we were too tired to pack everything up again

Dear Florence , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

ok stay

Customer review rating 4.5/5

Allen D. Couples - 11/08/2020 Confirmed reviews ALL

was ok but the Foxtel channels did not work for the whole stay

Dear Allen , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, due to the pandemic, we had to scale down some extras, so that we could stay open, Foxtel was one of these, we are looking at re instating it when things pick up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

it was good stay

Customer review rating 4.5/5

Rohini D. Couples - 10/08/2020 Confirmed reviews ALL

Only think I did not like that on arrival was had to pay $50.00 as deposit via bank app and amount is still outstanding. it has not been credited back to my a/c. I don't think this is a good idea to take money upfront when there is no need at that time. Staff advises that money will be refunded by your bank in few weeks time. I am out of pocket it's eight days now.

Dear Rohini , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. In regards to the $50, it is not a charge and you will not see a credit for it, it is just held, and will just drop back into available funds, it won't be pending anymore, this is to cover any incidentals (room charge, etc)that you may use while you were here. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Perfect for work related stay in a hotel

Customer review rating 4.5/5

Kyle A. H. Business - 09/08/2020 Confirmed reviews ALL

Hotel was fine, staff great, pity no restaurant

Dear Kyle , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager
Customer review rating 4.5/5

Very S. Couples - 03/08/2020 Confirmed reviews ALL

Nice Hotel accommodating staff

Dear Primisantos , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

GREAT LOCATION AND FREINDLY STAFF

Customer review rating 4.5/5

Michelle L. Couples - 31/07/2020 Confirmed reviews ALL

staff were all friendly and extremely helpful, room was very clean and food was amazing.

Dear Michelle & Peter , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

great service

Customer review rating 4.5/5

Scott Business - 24/07/2020 Confirmed reviews ALL

always good, breakfast great

Dear Scott , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very good location and great room

Customer review rating 4.5/5

Steve G. Business - 22/07/2020 Confirmed reviews ALL

Your staff at reception was extremely welcoming and helpful, the room was fantastic and the in room breakfast was terrific.

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Beautiful comfortable rooms

Customer review rating 4.5/5

Anonymous Business - 21/07/2020 Confirmed reviews ALL

I arrived and was advised I had an upgrade but the room I walked into was beyond upgrade it was magnificent. The hospitality and lovely smiles from the reception to the gentleman that delivered my breakfast made it and experience I would be keen to do again

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Cornelia B. Families - 20/07/2020 Confirmed reviews ALL

On arrival the air con didn't work in the room (blowing cold air), we were immediately offered another room on the same floor, and had a very warm night :) Had to leave the day earlier due to the family reasons and were given full refund for that day :) I was soooo impressed . The lady at the reception on arrival (I think Preety) was so nice and organised room change immediately and gave us very welcome feeling , the room service ladies provided fresh towels and always asked if we need more coffee, tea, milk, made us really feel like special guests, thank you all.

Dear Cornelia, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rooty hill