Novotel Sydney West HQ Hotel 4.5 stars

Customer review rating 4.5/5 7,975 reviews

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ALLSAFE approved hotel

Novotel Sydney West HQ
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Lavish hot breakfast, relaxed dining

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodations

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Non contractual photo

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 816

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,975 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,117 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

GREAT LOCATION AND FREINDLY STAFF

Customer review rating 4.5/5

Michelle L. Couples - 31/07/2020 Confirmed reviews ALL

staff were all friendly and extremely helpful, room was very clean and food was amazing.

Dear Michelle & Peter , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

great service

Customer review rating 4.5/5

Scott Business - 24/07/2020 Confirmed reviews ALL

always good, breakfast great

Dear Scott , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very good location and great room

Customer review rating 4.5/5

Steve G. Business - 22/07/2020 Confirmed reviews ALL

Your staff at reception was extremely welcoming and helpful, the room was fantastic and the in room breakfast was terrific.

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Beautiful comfortable rooms

Customer review rating 4.5/5

Anonymous Business - 21/07/2020 Confirmed reviews ALL

I arrived and was advised I had an upgrade but the room I walked into was beyond upgrade it was magnificent. The hospitality and lovely smiles from the reception to the gentleman that delivered my breakfast made it and experience I would be keen to do again

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Cornelia B. Families - 20/07/2020 Confirmed reviews ALL

On arrival the air con didn't work in the room (blowing cold air), we were immediately offered another room on the same floor, and had a very warm night :) Had to leave the day earlier due to the family reasons and were given full refund for that day :) I was soooo impressed . The lady at the reception on arrival (I think Preety) was so nice and organised room change immediately and gave us very welcome feeling , the room service ladies provided fresh towels and always asked if we need more coffee, tea, milk, made us really feel like special guests, thank you all.

Dear Cornelia, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great Venue

Customer review rating 4.5/5

Brad Couples - 20/07/2020 Confirmed reviews ALL

Always a pleasure to stay at the Novotel Rooty Hill

Dear Bradley , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Quiet oasis

Customer review rating 4.5/5

Ian A. Solo - 15/07/2020 Confirmed reviews ALL

I had to move out of my apartment for a couple of days due to a new kitchen installation. I chose to return to Novotel West HQ Rooty Hill because I had enjoyed previous stays there. I was please to be upgraded to a room with a balcony. The room was clean and the housekeeping service good. I was able to go to the Club next door during the day. I enjoyed the complimentary breakfast and was pleased to see that cutlery and crockery were used. I was well looked after and will surely return for future stays.

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Its feedback like this that motivates the objective for brilliance and I can’t thank you enough for sharing your valuable comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Relaxing stay

Customer review rating 4.5/5

Julie Couples - 13/07/2020 Confirmed reviews ALL

service from start to finish was fantastic!

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by your stay with these great ratings that you have shared. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Easy location to Motorways and Area.

Customer review rating 4.5/5

Tim Business - 13/07/2020 Confirmed reviews ALL

Recently stayed at the Novotel with a business trip to Sydney, i requested the location as it was central to Family ( during school holidays and minding my kids ) and to the areas we were visiting for work. A pleasant stay with good amenities, good food at the restaurants nearby and room service. Staff were all very friendly and helpful.

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Megan Families - 12/07/2020 Confirmed reviews ALL

We had a few family catch ups in the area. As always the price / quality is great

Dear Megan , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager
Customer review rating 4.5/5

Geoffrey Couples - 12/07/2020 Confirmed reviews ALL

The food we ordered was terrible other than that it was a nice place to stay

Dear Geoffrey , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to our Hotel Restaurant not being open since the Pandemic started, we are getting our Room service from the RSL Club, Thank you again for your feedback, I will pass it on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Clunky service

Customer review rating 4.5/5

Anonymous Families - 11/07/2020 Confirmed reviews ALL

I found the service to be robotic and a clunky experience

Dear Pamela , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Good stay

Customer review rating 4.5/5

Felix D. Couples - 10/07/2020 Confirmed reviews ALL

Helpful staff

Dear Felix , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good stay with helpful friendly staff

Customer review rating 4.5/5

Jennifer Business - 08/07/2020 Confirmed reviews ALL

Well presented rooms and friendly staff . Despite the challenges of covid the club restaurants provided a good range of food . Breakfast was delivered to the rooms and was excellent.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I’m pleased to hear that you were impressed by your stay with these great ratings that you have shared. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Amazing Staff

Customer review rating 4.5/5

Rachel Families - 07/07/2020 Confirmed reviews ALL

We were treated with the highest level of care and concern from my initial emails to checkout. The entire team from the manager to the numerous members of front desk to the cleaning and room service staff - nothing is ever a problem and they are always happy to help. There is a reason we keep coming back!

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

friendly & professional staff

Customer review rating 4.5/5

Audrey Business - 06/07/2020 Confirmed reviews ALL

friendly staff room was extremely clean

Dear Audrey, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by your stay with these great ratings that you have shared. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Nice room

Customer review rating 4.5/5

Tim Business - 03/07/2020 Confirmed reviews ALL

Nice room, but the heater didn't work. Was a long walk from the carpark to the room. Restaurant not open so had to go into club and find breakfast elsewhere, then had to buzz for staff to get back in through main entry (why don't you have card access from room card). Overall rooms really nice and staff really good, but will try other options for my fortnightly work visits to western sydney.

Dear Timothy, Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajnesh Karan

Good Stay

Customer review rating 4.5/5

Anonymous Couples - 02/07/2020 Confirmed reviews ALL

Good stay but would have preferred a room with Queen Bed.

Dear Susan , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Not as good as usual

Customer review rating 4.5/5

John C. Couples - 30/06/2020 Confirmed reviews ALL

I have stayed at the Novetel on many occasions. Always treated well by staff. Room as expected, clean and tidy. Love the Fitness Centre. However I must express my disappointment at not having Foxtel. I was looking forward to relaxing in my room and watching the Rugby League on both Friday and Saturday. I probably won’t stay at the Novetel until Foxtel is reinstalled

Dear John , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently looking at all of the options, unfortunately, Foxtel was one of the things we lost when the RSL closed, hopefully, things will get a bit more normal soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Well located

Customer review rating 4.5/5

Adam Families - 30/06/2020 Confirmed reviews ALL

Travelling through with family. Room was spacious and clean. Short walk to the club for food, drink and some relaxation. Unfortunately not everything open due to COVID-19 restrictions. Will be back next time we are in the area

Dear Adam , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager
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