Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,107 reviews

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Hotel de l'Opera Hanoi - MGallery - Image 1
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Hotel de l'Opera Hanoi - MGallery - Image 3
Hotel de l'Opera Hanoi - MGallery - Image 4
29 Trang Tien street, Hoan Kiem district, 10000 HANOI, Vietnam

Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

Our accommodation(s)

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Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Telephone
Fax +84 24 6282 2888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,107 reviews

TripAdvisor Rating  4.5/5  2,080 reviews

Certificate of excellence 2023

O is for Opera District

TripAdvisor rating 5.0/5

24letters Couples - TripAdvisor review

This was one of three M Gallery Hotels we stayed at while in Vietnam and only one to score a perfect five. From the moment we arrived late in the evening from our long flight we were made to feel welcome. The room was quirky with the highest, but most comfortable bed of our stay. We loved the timber floors, dark moody colour scheme and a bit of bling in the mosaic tiles in the bathroom. We frequented the downstairs bar for our evening nightcaps, amusing ourselves watching the punters try and find the nearby speak-easy or watching the Insta girls posing outside the Hotel. The location in the French Quarter was a perfect base for exploring the Old Quarter, lakes district or getting lost in translation ordering a chicken Banh Mi - chicken/egg - close, but very tasty all the same.

Great hotel

Customer review rating 4.5/5

Gary Business - Confirmed reviews ALL

Really enjoyed my six day stay at the hotel. Immaculate interior with high quality service, food and amenities.

Dear Gary Anthony D., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to her and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Excellent service

Customer review rating 4.5/5

Gordon Couples - Confirmed reviews ALL

Staff were extremely helpful , particularly Hong who went above and beyond to ensure our stay was enjoyable

Dear Gordon Walter B., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team and specifically with Ms. Hong. I am sure that this feedback will serve as an encouragement to her and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Bad Customer Service Stadard

Customer review rating 2.0/5

Peter O. Couples - Confirmed reviews ALL

I checked in on 13Apr24 for a 2 nights stay. I had pre-paid the hotel bookings since Feb2024. I was asked to produce the actual credit card I used for the booking for the incidental deposit for the stay.However, as I have brought a different credit card for the deposit, I was asked to cancel the booking amount and redo the booking which will cost me a exchange rate difference and an additional 3% service charge from the card company which is preposterous. The front office manager have no empowerment to deal with this case and cannot even offer a solution for me when I produced proof of my identity of my name as in the card i used for the pre-paid payment. I am very very disppointed at Accor Hotels for having such stupid policy which undermines the trust of their customers for MGallery Hotel. I will dewfinitely Not Stay at the hotel again on my future trip to Hanoi. I do not experience this problem in the other countries I have booked pre-paid for other Accor Hotels even in Hanoi. I hope the country manager will look into this serious problem or lose the trust of their customers.

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are reviewing our hotel policy for the prepaid online booking and get the consultancy from Accor head office to address the problem and make sure our guest having a comfortable stay with warm welcoming upon arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Dang (Ms.) Quality Improvement Manager

Ms Hong (Our Compliments)

TripAdvisor rating 5.0/5

Jet63152305615 TripAdvisor review

Stayed at Hanoi de l'opera hotel. Ms Hong has been most helpful and courteous making our stay most pleasant and memorable. Good Job and Thank You Very Much Highly Recommended as venue is central and convenient Safe and Easy to move around Grab Taxi is the best bet to get around 😍

Dear Jet63152305615,, Thank you for your recent stay at Hotel de l'Opera Hanoi MGallery and for sharing your valuable feedback! I was very happy to learn that the hotel and the entire team, and more specifically, Mrs. Hong, ensured your stay was well looked after and that you particularly found our location to be ideal and convenient. I will be sure to share your comments with her and with the entire team as I am confident your feedback will serve as further encouragement to all. Thank you again for reaching out to us and look forward to having the opportunity to serve you once again in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

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Other web-users rate our hotel

  • 328 reviews 9.4/10 Location
  • 403 reviews 6.9/10 Room
  • 510 reviews 9.4/10 Service
  • 11 reviews 3.9/10 WiFi
  • 175 reviews 8.6/10 Food
  • 156 reviews 9/10 Breakfast
  • 153 reviews 7.3/10 Vibe
  • 86 reviews 6.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.