Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating 4.4/5 3,473 reviews
Hotel de l'Opera Hanoi - MGallery
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Golf practice facilities (Nearby)
  • Tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000
hanoi
viet nam

Tel: +842462825555

Fax: (+84)24/62822888

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS :   QUANG TRUNG

  • HANOI BUS :   86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS :21.024762, 105.855616

Our accommodations

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

L'Opera Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Deluxe 2 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, Twin Beds

  • Max. number of persons: 3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 77
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

SATINE

Type of cuisine: Regional

Indoor courtyard restaurant serving exquisite Vietnamese food.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ LAUTREC

Type of cuisine: International

Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FEE VERTE

Photo non contractuelle / Strictly non binding

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,473 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,971 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

But is Accor cheating on membership points?

Customer review rating 4.4/5

John C. Couples - 19/02/2020 Confirmed reviews ALL

Good stay but I am very disappointed in Accor. We told our private tour operator to book us in Accor hotels because of our membership. We even moved our Hanoi reservation from Hilton to Accor. But so far we are not being credited and Accor has not answered my email.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. And whilst we were glad that you had a good stay, I would like to apologize that we could not credit the points of this stay to your Accor membership because your reservation was made through a travel agency. According to the terms and conditions of the ALL – Accor Live Limitless loyalty programme, members who book through reservation channels - such as: online travel agency, tour organiser... will not receive ALL points, soft benefits or the elite member collaterals or welcome packet. We would like to recommend you the next time to contact our reservation or visit accorhotels.com website for a direct booking so we could add points for your membership account. I hope the negative point will not deter you from staying with us again. We hope to have the pleasure to welcoming you back at Hotel de l’Opera soon. Sincerely, Severine Krawec (Mrs.) General Manager

Good stay

Customer review rating 4.4/5

Vanp Business - 15/02/2020 Confirmed reviews ALL

I had a good stay at De L'opera in 3 days. Compared to my previous stay, it was much better. Room was comfortable with right temperature and nice bed. However, facilities in bathroom need to be improved a little bit.

Dear Ms. P. Hoang Ty Ty , We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. I am glad to hear that you enjoyed this stay better than the previous one. However I am sorry that the room amenities was not set up as standard. This has been mentioned to the team to avoid future occurrence. My engineering team was also sent to the room after your departure to fix the problem of the shower controll. Ms. P., we thank you again for your kind return, and hope these minor issues wouldn't stop you to choose Hotel de l'Opera for your next stay. Sincerely, Severine Krawec (Mrs.) General Manager

Good stay

Customer review rating 4.4/5

Bruce E. Friends - 15/02/2020 Confirmed reviews ALL

Hotel was attractively appointee and well situated in the heart of the old historic district. Staff were. Dry friendly and the service was impeccable.

Dear Mr. E., Thank you for taking the time to share your feedback about your recent stay at Hotel De l''Opera Hanoi. We are glad that you enjoyed the stay and highlighted our location and staff. Actually, these are two of many positives why guests choosing to stay with us. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Thank you once again for your kind words. Sincerely Severine Krawec (Mrs.) General Manager

Well located

Customer review rating 4.4/5

Andrew R. Couples - 15/02/2020 Confirmed reviews ALL

Two night stay after flight from UK. Room very comfortable. Breakfast choice could have been better but food quality was good. Lovely cocktail bar and good food in Satine restaurant. Good central location with pleasant, helpful staff.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Highly recommended!

Customer review rating 4.4/5

Chica E. L. Families - 13/02/2020 Confirmed reviews ALL

The rooms are always clean, hotel is well located, staff are very courteous and helpful;;the food is also great! I will stay in this hotel in the near future, highly recommended!

Dear Mrs. L., Thank you for taking the time to leave us such a beautiful review. We are glad that you and your friends loved our services. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Mrs. L., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Excellent service, comfortable bed, great food.

Customer review rating 4.4/5

Anonymous Friends - 12/02/2020 Confirmed reviews ALL

As always the check in was very welcoming and professional. The staff are very friendly and always go the extra mile to ask if there is anything they can assist with. For example, the front desk asked if we wanted some breakfast to take away as we had an early departure; the bar staff asked if we wanted a "top up" of tapas during happy hour; housekeeping always made sure there was plenty of amenities.

Dear Mr. L., Thank you for taking the time to leave us such a beautiful review. We are glad that you and your friends loved our services. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. Thank you once again for your kind words. Sincerely, Severine Krawec (Mrs.) General Manager

Superb hotel

Customer review rating 4.4/5

Ross S. Couples - 12/02/2020 Confirmed reviews ALL

The whole experience from start to finish was very straightforward. I contacted the hotel beforehand and received a swift response. Booking in/out was easy and the rooms themselves were well appointed. The beds are one of the most comfortable I have slept on (have back condition). Food selection was very good. Happily stay again.

Dear Mr. S., Thank you for taking the time to leave us such a beautiful review. We are glad that you and your friends loved our services. Our dedicated staff will be pleased to learn of your high praise. They work diligently to provide a superior service experience for every customer, therefore your feedback is very important to us, it will provide our staff with great encouragement to keep doing what they are doing. We hope to have the opportunity to welcome you again if travel would bring you back to Hanoi. Sincerely, Severine Krawec (Mrs.) General Manager

Well located in the city. Within walking distance to everything but quiet

Customer review rating 4.4/5

Chris M. /. C. V. Couples - 12/02/2020 Confirmed reviews ALL

Loved the staff, the room, the food.

Dear Mrs. V., I am grateful that you took the time to leave us this nice feedback. At Hotel De l''Opera Hanoi, we put customer satisfaction as top priority and such encouraging feedback of you makes our job wonderful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Classy hotel but lighting a real problem

Customer review rating 4.4/5

Judith Families - 11/02/2020 Confirmed reviews ALL

Plenty of good things, helpful staff, comfortable, quiet, nice range at breakfast but the rooms were really dark - about 10 different lights -bedside, ceiling, lamps etc - even with them all on I couldn't really read in comfort. Most switches and kettle etc were at floor level. Designed by somebody very young, I suspect, with no troublesome knees! And the piece of carpet shaped like a tiger skin, what were they thinking? I would book elsewhere another time.

Dear Mrs. A., We appreciate you sharing feedback about your recent stay at Hotel de l'Opera Hanoi. And thank you very much for your kind words about our staff and breakfast. However I apologize that the lighting system in room might have confused you a bit. I know that our room is perceived a little darker than normal, but it is because the room design follows a concept "A night at the Opera", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. Still, I am very sorry that the room did not meet your personal taste. We have rooms facing street, which provide better daylight. We will definitely arrange these room for you if you would give us the chance to win you back. Mrs. A., thank you again for sharing your experience, and please allow us to have another opportunity to welcome you back when the occasion permits Sincerely, Severine Krawec (Mrs.) General Manager

Good location and great experience

Customer review rating 4.4/5

Bridget Couples - 10/02/2020 Confirmed reviews ALL

Staff are very obliging and our room was upgraded to a grand deluxe. The room was spacious and very comfortable and well decorated. Restaurant food and service was extremely good. I would definitely stay here again and recommend to anyone staying in Hanoi.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Great location

Customer review rating 4.4/5

Anonymous Friends - 09/02/2020 Confirmed reviews ALL

City hotel in great location, good service, rooms can be noisy.

Dear Ms. Heike, Many thanks for taking the time to post your review. It was great to hear that you enjoy the location and our service. Our location and personalized service are two of many reasons so many guest enjoy their time with us. However, I'm disappointed to hear that the noise from the street disturbed your stay. Hanoi is a busy and bustling city, this is a force majeure problem. We do have rooms facing the inner courtyard which are much quieter. Please let me know when you plan to return and I’ll make sure to have a beautiful room facing courtyard for you. Sincerely, Severine Krawec (Mrs.) General Manager

Pleasant stay

Customer review rating 4.4/5

G. K. Y. Business - 08/02/2020 Confirmed reviews ALL

Friendly staff, good location, ecellent services.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback, which serves as an encouragement to all of our staff because we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Well located

Customer review rating 4.4/5

N. T. H. Families - 08/02/2020 Confirmed reviews ALL

Staffs were very nice ! Breakfast very delicious.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Location

Customer review rating 4.4/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

We had a very good stay and everything was very satisfying. The shower tap is a bit complicated, and does not work so well A Grohe tap would do wonders for your Hotel!

Dear Mrs. Moormann, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback as it will serve as an encouragement to all of our staff to continuously improve the quality of our services. Regarding the shower, our maintenance team has been sent to the room to fix the shower controller right after receiving your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

well located, amazing bed, fantastic stay

Customer review rating 4.4/5

Aw Families - 04/02/2020 Confirmed reviews ALL

really appreciated the service - great breakfast - perfect stay

Dear Mr. W., It was a pleasure to read your favorable comments about our Hotel de l'Opera Hanoi. I am happy that you enjoy your stay with us. Our location and personalized service are two of many reasons so many guests enjoy their time with us. I am also glad to know you like the bed, which was especially designed only for Hotel de l’Opera Hanoi to make our guests more comfortable. Trust that you did have a very good sleep. Mr. W., we would like to thank you for your review and do hope to welcome you back in near future. Sincerely, Severine Krawec (Mrs.) General Manager
Customer review rating 4.4/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Best mattress in 6 hotels on the trip! wonderful breakfast with made to order items as well as the buffet airport transportation was very helpful

Dear Ms. C., It seems that you had a very enjoyable time while staying at Hotel De l'Opera Hanoi. I appreciate hearing of the overall satisfaction you had in our variety of breakfast buffet and a la carte menu, which all offer a unique menu and setting. We are also very happy that you love our bed, which is especially designed only for Hotel de l’Opera Hanoi to make our guests more comfortable. Trust that you did have a very good sleep. Ms. C., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Really good location

Customer review rating 4.4/5

Rl Couples - 03/02/2020 Confirmed reviews ALL

Came for a short holiday, excellent location. Clean room. Will recommend this to riends

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

Wonderful hotel!

Customer review rating 4.4/5

Marti Friends - 03/02/2020 Confirmed reviews ALL

The staff was friendly and helpful, the room clean and comfortable, and the breakfast delicious.

Dear Ms. O., It was a pleasure to read your favorable comments about our Hotel de l'Opera Hanoi. I am happy that you enjoy your stay with us. Our location and personalized service are two of many reasons so many guests enjoy their time with us. I am also pleased to learn that you love our breakfast. Your favorable comments will definitely be shared among our staff, so that they could have the motivation to keep it up. Ms. O., we would like to thank you again for your review and do hope to welcome you back in the near future. Sincerely, Severine Krawec (Mrs.) General Manager

Dark room, good breakfast, decent location

Customer review rating 4.4/5

Fabia V. Families - 03/02/2020 Confirmed reviews ALL

The room we stayed in was on the back part of second floor. It had almost no natural light. It looked out on a large air shaft and it was decorated in dark colors. If you are going to use dark colors you need to have plenty of natural light. The breakfast was very good as was the location. Perhaps, if we had been on a higher floor with more light, our stay would have been better.

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. It was great for highlighting our breakfast and our location, however I am sorry that the room design did not meet your expectations. I know that our room is perceived a bit darker than normal, but it is because the room design follows the concept "A night at the Opera", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. But we noted your preference for natural light in room. Please let me know when you plan to return and I’ll make sure the next stay we will arrange a room as your wish. Looking forward to welcoming you back in near future. Sincerely, Severine Krawec (Ms.) General Manager

well located, good stay

Customer review rating 4.4/5

Yj Couples - 01/02/2020 Confirmed reviews ALL

Good stay but minor smell in the room. The service was amazing.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. I am glad to know that you had a good stay with us, however there were still some minor points that we have failed to satisfy you. I will take seriously your comments about the room decor and fragrance to ensure we can improve impression of our guests. With regards to your comment about our food charge, please allow me to assure you that our price is very competitive in the region. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay. Sincerely, Severine Krawec (Mrs.) General Manager
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