ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,215 reviews

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Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,215 reviews

Customer review rating 4.5/5

Adrian P. Couples - Confirmed reviews ALL

Easy to locate from Holland Park road

Dear Adrian, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 3.0/5

Aravind V. Solo - Confirmed reviews ALL

Basic but fine room. A but rundown. Mattress setup a little strange - the mattress pad is made up with sheets but not the main mattress so looks like a hostel more than a hotel room.

Dear Aravind, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 4.0/5

Ville L. Couples - Confirmed reviews ALL

We stayed at this hotel for five nights. The location is excellent: metro and bus connections to both the airport and the city center are right next to the hotel. It takes about half an hour to reach the city center and just under an hour to get to Heathrow. There are plenty of services, shops, and restaurants nearby, including the huge Westfield shopping center. The hotel offers the reliable, good standard you would expect from an Ibis. Everything worked as it should. A special thanks to the friendly and helpful staff. The breakfast is generous and fairly varied, although we would have appreciated more fresh vegetables, fruits, and berries. This isn’t a big issue for a short stay, but on longer trips you start to miss more variety. Due to the central location, there is some street noise, but the sound insulation of the windows was excellent. If you need to keep the window open, for example during hot summer weather, the situation may be different. The rooms do have air conditioning, but we cannot comment on its performance, as our stay took place in early April.

Dear Ville L., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 5.0/5

Maria L. O. G. Couples - Confirmed reviews ALL

The hotel is great and the staff are amazing :)

Dear Maria, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 4.0/5

Raphael S. Couples - Confirmed reviews ALL

I like the place, the clean and the team. I think that the bed is not to good

Dear Raphael, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry the bed did not meet your expectations. This feedback will serve to us as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Other web-users rate our hotel

  • 965 reviews 9.7/10 Location
  • 1,027 reviews 6.6/10 Room
  • 952 reviews 9.3/10 Service
  • 25 reviews 7.1/10 WiFi
  • 580 reviews 6.7/10 Comfort
  • 497 reviews 8.3/10 Cleanliness
  • 422 reviews 8/10 Breakfast

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