Mercure Al Khobar Hotel 5 stars

Customer review rating 3.9/5 638 reviews

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Mercure Al Khobar Hotel
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+ 22 Services

Hotel extras

  • Family rooms

  • Private indoor car park

  • Indoor swimming pool

  • Valet car park

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Ski hire facilities
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business center with support staff
  • Copy/print service available Paying

Hotel location

Mercure Al Khobar Hotel

Prince Turki Bin Abdul Aziz
St Corniche
Eastern Province
31952 al khobar
saudi arabia

Tel: +966138989880

Fax: (+966)13/8949997

Check-in from 12h00

Check out up to 12h00

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By car

    RIYADH HIGHWAY At 15km / 9.32 miles

GPS :26.297474, 50.221081

Our accommodation(s)

Rooms and suites equipped with wireless/WIFI Internet, satellite TV, air conditioning and safe.

Our restaurants and bars

THE SEA VIEW

Type of cuisine: International

Located in the Hotel's10 floor, with an astonishing panoramic view overlooking Al Khobar Corniche and city, its design integrates guests seating with live cooking stations offering an international cuisine all day long

AL SULTAN

Type of cuisine: Mediterranean

Al Sultan Restaurant is located in the hotel lobby across the reception, and is considered as one of the most distinguished and unique restaurants in the area, offering Arabic and Lebanese cuisine

LE RENDEZ-VOUS

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 745

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Al Khobar Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

638 reviews

TripAdvisor Rating 3.5/5

202 reviews

Great experience!

TripAdvisor rating 4.0/5

Turky-kms 11/08/2021 TripAdvisor review

It was really a great hotel stay! I noticed their excellence in serving breakfast items. quiet, service level, spacious rooms. I would like to thank the general manager of their hotel Abdulaziz Al Basset for the high hospitality standard! Turki Alkhammas

disappointed

TripAdvisor rating 1.0/5

abdul a 18/03/2021 TripAdvisor review

I stayed with the family at this hotel and had a bad experience We did not get the benefits being golden member of the Loyalty program The front office manager does not care about guests Mr. Abdullah alzied i was upset from his altitude ( behavior ) i told him am Disappointed and you will get 1 in my review at TripAdvisor he said ok to me he didn't care about the guest and Make excuses The way he talked to me was a police officer No respect for the guest Especially I am a loyal member 2nd day i request to meet the Gm Mr. Abdelaziz and he come with nice smile he is friendly and Dealing with the guest professionally he made an upgrade thanks to him I'm surprised and shocked by the poor of the reception even after i speck to GM no change the staff needs training how to deal with guest some reception staff they wake me up for check out and i aske them before for late check out am really disappointed

Very shabby and dirty

TripAdvisor rating 1.0/5

Regula M Family - 11/01/2021 TripAdvisor review

This property does not live up to normal Mercury standards. Everything is shabby, dirty and in need of repair and loving care. The bathrooms are old and the sanitary installations broken, chipped and stained. Unless some serious renovations are done, it is not a place to stay.

Poor Experience

Customer review rating 1.0/5

Hani Couples - 04/01/2021 Confirmed reviews ALL

When such things as listed below happen (and unfortunately they all did) you know that this hotel is not following and practicing proper norms in the hotel and hospitality industry. - Reception agents (in person) deal with the guest with an attitude of "I'm doing you a favor" - Check-in (after you have waited your turn and reached the agent) takes 12 minutes and you have to wait for them to get your key card and you have to remind them - No towels in the room upon arrival - Housekeeping, reception and operator doesn't answer your calls and when the reception does they use informal language and say it will be done and then it is not done and you have to go downstairs to reception yourself to speak to someone - Corridor background music is loud and guests can't sleep and when they call they say they'll fix it then they don't and you have to call again yourself and they reply "The IT guy is not available at night" - Wear and tear with poorly screwed light fixtures and racks are in your guest room

Excellent People there but Old hotel and need full renovation

Customer review rating 3.5/5

Abdrabah A. Business - 30/12/2020 Confirmed reviews ALL

I know the hotel very well. I used to stay for around 3 years in the hotel. But unfortunately, I left for another place and a new group after for about another 2 years. I left Mercure and Accor hotels for many reasons: Mercure Khobar got Old, and amenities and facilities are absolute (Iron, Iron table, water boiler, furniture, AC not cool mostly, Poor internet). MGT changes during the last 3 years make the service consistency so tricky. Accor has limited offers and promotions. The rate also got higher by far than I used to pay for years. One I want to say, if I were a manager of this hotel, I would give a chance to Bell boy Farid. He is so sensitive to customer needs and brilliant in understanding customer behaviors as he interacts with them and frequently gets their feedback. We become Friends as I feel he is closer to me than Mercure MGT. Certificates are not anymore the basis for evaluating people's competencies. Steve Jobs and Bill Gates are examples.

General

Customer review rating 2.0/5

Anonymous Families - 29/12/2020 Confirmed reviews ALL

There was a bad smell in the room. Uncomfortable feeling when we entered the lobby Misrepresentation of the payment

Well located and kind staff.

Customer review rating 3.5/5

Anonymous Families - 08/12/2020 Confirmed reviews ALL

Good location, kind staff and spacious. However, the carpet, living room furniture and the outside Glass (window) need proper cleaning

Hospitality & Location

Customer review rating 4.5/5

Medhat K. Families - 07/12/2020 Confirmed reviews ALL

Sea view, the hospitality of the staff, and quick reception's response to our demands.

Poor service

Customer review rating 1.5/5

Mohamed L. O. Families - 24/11/2020 Confirmed reviews ALL

Bad welcome at the reception, I asked 2 additional beds and blankets at 14h00 I got them after repeating many time at 20h00. The bathroom had a bad smell room 716, when you touch anything it will fall down nothing was tighten. Reception not responding on phone you need to go down.... it was really a bad experience

Bad stay

Customer review rating 3.0/5

Merouane A. Families - 15/11/2020 Confirmed reviews ALL

I stayed twice in your lovely hotel, the first time was perfect reception and room service, the second time, first the receptionist carried the laguage for me, i left my room at midday and kept a sign in my door to clean the room, I came back at 11pm the sign still there, and no one entered to clean my room, please do the needful

Well located

Customer review rating 2.5/5

Anwar A. Families - 11/10/2020 Confirmed reviews ALL

Bad reception

Well located

Customer review rating 3.5/5

Mazen E. Business - 20/09/2020 Confirmed reviews ALL

Welcoming staff yet not all room are renovated. Breakfast needs to be given more attention in terms of variety.

Good location

Customer review rating 4.0/5

Ibrahim A. Families - 07/08/2020 Confirmed reviews ALL

good and nice staff

Comfortable and clean place, excellent location

TripAdvisor rating 4.0/5

Haidar K 04/08/2020 TripAdvisor review

The hotel is excellent and comfortable in terms of its location, especially the receptionists, price, cleanliness and handling are also excellent and very comfortable, Beautiful hotel. The hotel is excellent in terms of service, treatment and reception ... The rooms are excellent ... The hotel is very great and comfortable on all sides of the staff.

Great Hospitality

Customer review rating 5.0/5

Khalid W. W. Business - 20/03/2020 Confirmed reviews ALL

I had a great experience with Mercure Al Khobar. The team is a very hospital one, very kind, and very professional. The location is great as well. and the food was good.

Great

Customer review rating 4.0/5

Ron Families - 15/03/2020 Confirmed reviews ALL

Checking In and checking out were really easy.

Awful

Customer review rating 2.0/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Room was old, gym outdated and was asked to move mid way through a 5 night stay as they decided to renovate the rooms!!!

Oooh Disturbance

Customer review rating 3.5/5

Hassan Business - 03/03/2020 Confirmed reviews ALL

good hotel but much disturbance

well located

Customer review rating 1.5/5

Ben Y. Business - 29/02/2020 Confirmed reviews ALL

disorganized the place needs refurbishment poor hygiene poor organisations. I booked then they I was asked to leave because they had other guests

Customer review rating 2.5/5

S. H. Business - 24/02/2020 Confirmed reviews ALL

Ladies in the Front Office are new, no experience and they are not aware by the platinum guest benefits, They have very slow response for the customer requests, however my Safe box didn't operate, I did ask FO to send technician for repair but nobody interest, I am disappointed with the quality of the services. Front office team should have a proper training to match Accor service level.

Our most recent 20 reviews

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