Mercure Al Khobar Hotel 5 stars

Terrible service, especially during Ramadan; I was shocked! They charged me £30+ extra for a taxi I didn't even take, because of their incompetence! Dirty swimming pool too, however decent enough food thankfully at a reasonable price.

The hotel is good, it has a nice open view for the sea, the breakfast buffet is nice and enough, it is not so fancy or luxury but is has what it got to have. I believe it needs some renewal for some of its facilities, but any way, it is enough.

Good for my office a few buildings away. Good size rooms and really friendly staff. Bathrooms are a little tired and need some updating. Breakfast was disappointing so we headed off to Starbucks a few 100 yards away. We will return but it would be good to revamp

Everything Bad - Room dirty too much, employee disrespect and unprofessional, Food not good, Services terrible and unacceptable. Recepetion employees and supervisor unprofessional and disrespectful. Location of the room as per my booking was not followed and put me in a smoking room.

However it is a very nice looking hotel, the housekeeping could be improved. The shower had black dirty corners, also the hose was too short and due to this I had to bend down to wash my hair. I stayed 5 nights and on two last days I had to ask for clean towels since housekeeping had forgotten to put them there one night and on the second instance they came after 20.00 hrs!!