Mercure Al Khobar Hotel 5 stars

I stayed with the family at this hotel and had a bad experience We did not get the benefits being golden member of the Loyalty program The front office manager does not care about guests Mr. Abdullah alzied i was upset from his altitude ( behavior ) i told him am Disappointed and you will get 1 in my review at TripAdvisor he said ok to me he didn't care about the guest and Make excuses The way he talked to me was a police officer No respect for the guest Especially I am a loyal member 2nd day i request to meet the Gm Mr. Abdelaziz and he come with nice smile he is friendly and Dealing with the guest professionally he made an upgrade thanks to him I'm surprised and shocked by the poor of the reception even after i speck to GM no change the staff needs training how to deal with guest some reception staff they wake me up for check out and i aske them before for late check out am really disappointed

This property does not live up to normal Mercury standards. Everything is shabby, dirty and in need of repair and loving care. The bathrooms are old and the sanitary installations broken, chipped and stained. Unless some serious renovations are done, it is not a place to stay.

When such things as listed below happen (and unfortunately they all did) you know that this hotel is not following and practicing proper norms in the hotel and hospitality industry. - Reception agents (in person) deal with the guest with an attitude of "I'm doing you a favor" - Check-in (after you have waited your turn and reached the agent) takes 12 minutes and you have to wait for them to get your key card and you have to remind them - No towels in the room upon arrival - Housekeeping, reception and operator doesn't answer your calls and when the reception does they use informal language and say it will be done and then it is not done and you have to go downstairs to reception yourself to speak to someone - Corridor background music is loud and guests can't sleep and when they call they say they'll fix it then they don't and you have to call again yourself and they reply "The IT guy is not available at night" - Wear and tear with poorly screwed light fixtures and racks are in your guest room

I know the hotel very well. I used to stay for around 3 years in the hotel. But unfortunately, I left for another place and a new group after for about another 2 years. I left Mercure and Accor hotels for many reasons: Mercure Khobar got Old, and amenities and facilities are absolute (Iron, Iron table, water boiler, furniture, AC not cool mostly, Poor internet). MGT changes during the last 3 years make the service consistency so tricky. Accor has limited offers and promotions. The rate also got higher by far than I used to pay for years. One I want to say, if I were a manager of this hotel, I would give a chance to Bell boy Farid. He is so sensitive to customer needs and brilliant in understanding customer behaviors as he interacts with them and frequently gets their feedback. We become Friends as I feel he is closer to me than Mercure MGT. Certificates are not anymore the basis for evaluating people's competencies. Steve Jobs and Bill Gates are examples.

There was a bad smell in the room. Uncomfortable feeling when we entered the lobby Misrepresentation of the payment