Mercure Al Khobar Hotel 5 stars

Ladies in the Front Office are new, no experience and they are not aware by the platinum guest benefits, They have very slow response for the customer requests, however my Safe box didn't operate, I did ask FO to send technician for repair but nobody interest, I am disappointed with the quality of the services. Front office team should have a proper training to match Accor service level.

Overall good. The reception has a lot of room for improvement.

Well located, well decorated and well served, you have marvelous lobby and facilities, but I believe your rooms furniture and room service need further attention as bottled water was only one for a suite if 2 rooms that supposed to host 4 persons, also other supplies in the room, wardrobes looks old. Other than that everything was excellent

My family enjoy in this vacation, we get everything. Thank you for everyone there.

At the reception they don’t care about your status even if you mentions to them. People in the hotel are quite friendly but at the quality at the reception needs to be improved. I’m addition wifi is dramatically bad and when you have to work...it is a nightmare

WAs better than before the internet worked but need to sharpen up the staff at front desk as took 20 ins check out and 15 check in

Lobby is so big but looks deserted. Pay attention to staff like concierge and bell boy. Reception lady hardly talk. Very dry. I had to greet & smile & ..... even though I booked & chose to prepay the lady was still telling me how much it will cost me to stay. The design of the hotel was one big mistake. If you have panoramic elevators you might as well make sure the surfaces from ground floor and upwards are clean and there’s no dust or sand or poor paint work. The room needs some maintenance. The bathroom extraction fan is on all the time and VERY NOISY. The water tap on wash basin is loosely fitted and keep moving. The shaving mirror fell off the wall when I moved it. In short you need to fire your facilities management team. I even suspect poorly maintained HVAC ducts coz I felt slightly sick (also my wife). Please have an expert company check your air quality for bacteria, legionella and mold. It’s worth before it’s too late. I’ll be happy to talk to you more if you are serious about improving your service.

Can be better and be made welcome. Needs to value the association with Accor so we find it pleasant to stay again. Hotel facilities and location are excellent. Bit more courtesy is welcome.

Was very comfortable

The hotel was amazing as in terms of a welcome... the receptionist whom checked me in was SUPER Friendly... really nice.. so as for the Sales Manager came over to welcome me.. the bathroom though flooded water while taking a shower and only one towel was there.. Hair dryer was not working properly and the cleanliness of the hotel was no superb... other lower stared Accor member hotels where way more much cleaner.

Good

Not that great, nothing went wrong but glumly ambience

Bathtub was small and dirty.

Great stay and supportive Staff

The hotel management unprofessionally and the rooms need a maintenance