Pullman Hanoi 5 stars

Dear Mr. Shantanu S., Thank you very much for making the time to tell us about your recent experience at Pullman Hanoi! We are delighted to read through your wonderful comments regarding many aspects of your stay. We are glad that our team were able to assist you during your stay and you were satisfied with the benefits dedicated for our loyal Accor members, including the exclusive executive lounge access, along with our fresh, delicious breakfast and dining experience. We truly appreciate your kind words, as it will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us, and especially for your loyalty to Accor Live Limitless as a Platinum member. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Le Quynh Mai Guest Experience Executive

Dear Sriram M, Thank you for giving us an excellent rating and sharing your lovely feedback! As guest satisfaction is our ultimate goal, we strive to take care of every detail and deliver a seamless experience to all the guests. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We are pleased that you have taken away some wonderful memories from your experience here. We truly hope we have the pleasure to welcome you back and share with you new genuine experiences. Kind regards, Le Quynh Mai Guest Experience Executive

Dear Mr. Ting N., Thank you very much for making the time to tell us about your recent experience at Pullman Hanoi! We are delighted to read through your wonderful comments regarding many aspects of your stay. It is a pleasure to learn that you found everything you loved at our hotel, from the in-room facilities, our infinity pool and most importantly, the excellent and attentive service from all our associates. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We will share your kind words to our team and they will be thrilled! Nevertheless, we are extremely sorry to hear about the incident you had with the water bottle cap. We will work immediately with our vendor to investigate and to further improve the quality. Please accept our sincerest apologies for the inconvenience you had experienced. We are also very happy to hear your support to our sustainable initiatives and thank you for joining us in this green journey! We truly appreciate your kind words, as it will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us, and especially for your loyalty to Accor Live Limitless. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Le Quynh Mai Guest Experience Executive

Dear Mrs. Francine W., Thank you very much for making the time to tell us about your recent experience at Pullman Hanoi! We are happy to hear that you had an overall pleasant stay. As guest satisfaction is our ultimate goal, we strive to take care of every detail and deliver a seamless experience to all the guests. We have well noted your feedback regarding the wardrobe hinges, and the engineering team has been informed for further improvement. Please accept our sincerest apologies for the inconvenience. At Pullman Hanoi, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us in order to enhance our services continuously. We highly appreciate your constructive feedback, and we sincerely hope we will have the opportunity to welcome you back in the future when we will strive to make your stay more seamless and enjoyable. Kind regards, Le Quynh Mai Guest Experience Executive

Dear Mr. Andy L., Thank you very much for making the time to tell us about your recent experience at Pullman Hanoi! It is our pleasure to read that you found our hotel facilities and services up to satisfaction. It’s always great when we can help guests make the most of their time with us! As guest satisfaction is our ultimate goal, we strive to take care of every detail and deliver a seamless experience to all the guests. Your feedback regarding the choices from the cooked station had been shared with our F&B Director for improvement. We highly appreciate your positive feedback as it is truly a source of motivation for our whole team to continue our hard work every day. Once again, our most sincere thanks for staying with us and for your loyalty to Accor Live Limitless as a Silver member. We look forward to welcome you back again very soon! Kind regards, Le Quynh Mai Guest Experience Executive