Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.4/5 918 reviews

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Description

Hotel extras

  • Step outside and immerse yourself into Hanoi's vibrant and bustling business district

  • Workout in the Fit Lounge, offering modern equipment, and onsite brand new Pickleball court

  • Seamless connection! Stay connected with free, high-speed Wi-Fi available throughout the hotel

  • A complimentary, freshly brewed 'wake-up' coffee awaits guests checking out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  918 reviews

TripAdvisor Rating  4.1/5  1,158 reviews

Certificate of excellence 2025

Disappointing !

TripAdvisor rating 3.0/5

Porlyf59 TripAdvisor review

I am sorry to report that this Hotel was a huge disappointment First unless you are coming here for business it is not in the tourist part of town but is close to all the embassies. Grab cars are easily available and I preferred them to Grab Bikes mainly because it felt safer, the traffic here in Hanoi is insane. The staff try hard, but frequently don;t listen to requests of instructions. Case in point I had to check out at 12 today so booked what should have been an hours foot massage in the hotel spa. I am a vocal coach so consider my spoken English to be clear and understandable. After 30 mins the therapist stopped and when I asked why, I understood I had paid reception for an hours service, there was huge confusion which destroyed the relaxing atmosphere I had hoped for. Reception apologised but it was the final straw for me. Likewise in the restaurant, there were mistakes made in orders placed, not by everybody but more than not. At dinner Menus were offered, and I was asked if I would like to order before I had even looked. Many items were n/a, though the food when it arrived was very good and had been freshly cooked. The room was OK though a little tired, and the IT guy had to come and spent 45 minutes trying to get the TV & Internet to work. This should not be the case in what claims to be a 5* hotel. If there is an HDMI socket on the desk it should simply be plug and go. I will however praise the young receptionist who checked me in, I cannot remember her name, but I asked for a quiet room away from the construction which is going on on one side of the hotel. She kindly gave me a top floor room as far away from the noise as it was possible to get. I have stayed at Pullman Hotels before and always been very impressed and enjoyed them, this one unfortunately does not make the grade.

Customer review rating 4.5/5

Chee K. A. Business - Confirmed reviews ALL

friendly staff who upgrade my room.

Customer review rating 5.0/5

Ahmed A. Couples - Confirmed reviews ALL

Welcoming and stay was good only limited halal food.

Customer review rating 1.0/5

Ferguson E. Business - Confirmed reviews ALL

lobby is nice. rooms extremely dated. They look like 2 star category rooms. Hotel still thinks it's a five star and ask for five star prices. would only recommend this hotel if you got an extremely discounted deal. otherwise it's a complete waste of money and you'll be very disappointed if you are expecting quality.

Customer review rating 2.0/5

Mei Y. L. L. Couples - Confirmed reviews ALL

Uncomfortable,noisy, furniture not functioning well. Air-conditioning doesn't work well. Bed too hard. Service not up to standard, no o e help or assist w luggage or welcome

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Other web-users rate our hotel

  • 301 reviews 8.1/10 Location
  • 510 reviews 7.1/10 Room
  • 756 reviews 9.2/10 Service
  • 8 reviews 9.6/10 WiFi
  • 239 reviews 5.8/10 Vibe
  • 234 reviews 9.2/10 Breakfast
  • 225 reviews 7.1/10 Amenities
  • 185 reviews 7.9/10 Cleanliness

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