北京华腾美居酒店 4 星

Tripadvisor 评级 4.0/5 466 评论

北京华腾美居酒店 - Image 1
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描述

酒店其他优惠

  • 低密度花园酒店

  • 酒店提供免费无线网络

  • 紧邻地铁 1 号线、7 号线、10 号线和 14 号线

  • 步行 8 分钟即可到达北京合生汇购物中心

我们的客房

酒店位置

北京华腾美居酒店

西大望路甲16号, Chao Yang District
100124 北京直辖市区
中国

GPS:39.899909, 116.479454

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

拉维全日餐厅

拥有开放式厨房的拉维全日餐厅风格现代简约,汇集中西经典美食;餐厅户外的竹林小院也为您提供了一个在室外悠然小酌的独享空间。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  4.0/5  466 评论

MY DAUGHTER PASSPORT IS MISSING

Tripadvisor 评级 2.0/5

Mobile28352466157 经 TripAdvisor 认证的评论

Our tour group from Singapore check in to Mecure Beijing Downtown hotel on 28 Dec 2024 at 8pm, our passports (total 5 from our family) were passed to tour guide. As there were a few tour groups checking in at the same time, we were told that hotel can only return the passport tomorrow or we can try to ask few hours later. We checked with reception at 10.30pm after came back from shopping and was told they are still processing, and they confirmed there were 16 passports from the tour group. Next morning my husband went to collect passport from front desk but MY DAUGHTER PASSPORT IS MISSING. Hotel claimed they only received 15 passports and one passport cover. But we are very sure we have hand over 5 passports (without cover) to the tour guide. My daughter asked the staff to show the extra cover but the staff is not able to show and brush it off. They just let my daughter sit at lobby and not making any effort to check the area. I went to the front desk half an hour later and asked to view the surveillance camera and I will make a police report. A guy (not sure is front desk Manager) called the security to retrieve the video. At the same time I asked where the passport was scanned and did they move the passports to another place. I was told the passport was scanned at front desk area only. Shortly, the 'front desk manager' used a torch light to check the counter and found my daughter passport at the front desk (not sure where he found it), seems to be trapped in somewhere. There is a sticker with room 1238 in the passport. Why the hotel staff is lying they did not receive the passport? They have assigned the room, did they scan and misplaced later? The quality of service is lacking: 1) It is not acceptable that the hotel did not do their due digience to check is the passport was misplaced by them, they already knew one passport is missing before we went for collection. Are they making up story they receive one extra passport cover? 2) There is no protocol to ensure the correct number of passports are received by hotel. 3) There is no protocol to ensure the passport is manage properly before and after scanning. As an international hotel chain, the quality of work and service is disappointing. As a frequent business traveller and have been staying in many international hotels such as Marriott, Hilton and IHG group, I cannot understand why the staff in Mecure does not bother when they have lost the customer passport. I cannot imagine if this happen on the day we are heading to airport. I hope the management will investigate this issue and provide action plan to ensure this will not happen again. For travellers, collect the passport back as soon as possible and try not to keep in hotel overnight.

Big surprise

Tripadvisor 评级 5.0/5

carolef117 Solo travel - 经 TripAdvisor 认证的评论

The hotel was super clean close to lots of restaurants and the breakfast had every you could want staff where very friendly there was a language barrier but we got around it I stayed here for 4 nights with a tour group only Thing is there is no spa or massage centre which would be nice after a long flight

A very good hotel

Tripadvisor 评级 4.0/5

brist0lcelt 经 TripAdvisor 认证的评论

We enjoyed an excellent 4 night stay at the Mercure Downtown. It really has everything you would need for a hassle free stay. It’s modern looking outside and inside and has some nice modern technology like robots for cleaning and delivering rooms to meals. The hotel has free WiFi which was trouble free for us, but we also had an eSIM for our phones. The rooms are big and include a comfortable bed, large tv but only one of the 56 channels was English speaking, safe, fridge with two bottles of water per day, usb charging points and multiple two and three pinned sockets (although the round pin European style adaptors we brought didn’t fit), a good big shower, tissues and toiletries - shampoo, conditioner, body wash and a very smart toilet with a heated seat and lots of washing functions. No bath. We tried the hotel pool and the water was cold, but ok. The hotel has a gym and laundry area, with 4 washing machines and 4 tumble dryers, which we used and were very useful, if a little time consuming. The restaurant is very good for breakfast and dinner, with a huge choice of Chinese and Western food. We were staying as part of an escorted tour, so we were out every day and didn’t have any choice on where to eat, apart from the first night, when we had a lovely evening meal in the hotel restaurant and we had 4 excellent breakfasts. The lobby bar has lots of choice and drinks are reasonably priced. Betsy, who was there every day of our 4 night stay was lovely. Thank you. The staff generally are very helpful and provided us with a useful Beijing Mercure map which really helped us to find our way around. They also helped us with the loan of a travel adaptor. There’s 3 convenience stores across the road from the hotel and, between them, they seem to sell anything you would need and cheap too. It was an easy 15 minute walk to find the large shopping mall, McDonald’s and underground station, which took us all over Beijing. We had an enjoyable stay and would happily recommend the hotel for a Beijing stay.

Nice refurbishment and good amenities

Tripadvisor 评级 4.0/5

cjl1993 Couples - 经 TripAdvisor 认证的评论

The refurbished rooms and areas are really nice, clean and modern. The new rooms are very clean, have comfortable beds, really good showers and amenities. The gym is decent enough for what you need, and it is great to have free laundry facilities. Breakfast is okay, but could be better in terms of selection and quality, especially the fruit juice.

Excellent

Tripadvisor 评级 5.0/5

David W 经 TripAdvisor 认证的评论

My favourite of the six hotels in the PRC in which we stayed. Very comfortable rooms, with excellent beds. We saw new mattresses being installed during our stay. Helpful staff on reception as well as Daniel on the front door. Excellent range of items of Chinese and western items for breakfast in a spacious dining room. There were also 4 washing machines and 4 driers (with detergent). Opposite the hotel there is a small convenience store with a wide range of items, and walking a block (10 minutes) in the same direction takes you to a shopping centre and food hall. This was next to the Metro station which I think was called Jiulongshan. I would happily stay here again.

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其他网络用户评价我们的酒店

  • 665 评论 9.5/10 位置
  • 1,103 评论 9.1/10 房间
  • 1,461 评论 9.4/10 服务
  • 7 评论 5.6/10 上网
  • 710 评论 8.9/10 氛围
  • 564 评论 9.4/10 清洁度
  • 488 评论 8.4/10 设施
  • 434 评论 9.3/10 舒适度

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