Novotel New Delhi Aerocity

Customer review rating (ALL Rating) 4.0/5 2,411 reviews

Best price
guarantee
Novotel New Delhi Aerocity - Image 1
Novotel New Delhi Aerocity - Image 2
Novotel New Delhi Aerocity - Image 3
Novotel New Delhi Aerocity - Image 4
Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Pet-friendly Hotel* nominal charge applicable

  • In close vicinity to Business Hubs, Entertainment, Clubs, Bars, Restaurants and Shopping Malls

Our accommodation(s)

Hotel location

Novotel New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.553492, 77.12324

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is an all day dining restaurant offering an exceptional culinary experience comprising of Indian, Asian & European flavors coupled with an impeccable ambiance. Experience the private dining area or alfresco seating for a memorable meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,411 reviews

TripAdvisor Rating  4.6/5  5,435 reviews

Enjoyed at the Food Exchange!

TripAdvisor rating 4.0/5

globalnex Couples - TripAdvisor review

Enjoyed the hospitality at Food Exchange. Food was nice and the service was excellent! Came back after a long time and had a good experience. Special thanks to Manisha for being a very pleasant and smiling host! Some chaat options would be a great addition to the buffet for summer.

Experience on first visit here

TripAdvisor rating 5.0/5

parth g TripAdvisor review

Nice ambiance all over the property and the hotel staff is very cooperative and helpful service's are super quick. I stayed in other properties in aerocity as well but experience in Novotel is one of the best definitely will stay again on my next trip to Delhi.

Pleasant stay at Novotel, Aerocity, New Delhi

TripAdvisor rating 4.0/5

Suresh B Business - TripAdvisor review

Pleasant stay at the Novotel Aerocity New Delhi. Check in was handled efficiently with courteous front office staff. Comfortable room. Good in-room dining experience. Breakfast was good. Check out was smooth. All in all, a good stay, with proximity to the airport a great plus!

Customer review rating 0.5/5

Praveen W. Business - Confirmed reviews ALL

I had stayed in Novotel Delhi Aerospace from 23 to 25th April. During my buffet dinner on 23rd April in your restaurant, your employees kept asking me my room number. When they didn’t find it in your system ( some glitch) they made me go to front desk with them. When I opposed to this, your manager in restaurant started shouting on me.!! When I complained to duty manager, I was told that appropriate action will be taken. To my surprise, I saw the same person in the restaurant the next day. He didn’t even apologise for previous day. I then realised that you guys don’t care about customers complaints. Hence I had my dinner next 2 days somewhere else. I will never ever check on Novotel Delhi Aerocity now nor will I recommend it to anyone else.

Dear Mr. W., Thank you for sharing your experience regarding your recent stay at Novotel New Delhi Aerocity. I sincerely apologize for the inconvenience you faced during your buffet dinner on April 23rd. It is concerning to hear about the interaction with our staff, and I understand how frustrating this must have been for you. Please know that we strive to provide exceptional service, and your feedback regarding the treatment you received is taken seriously. Our team is trained to handle such situations with utmost professionalism, and I regret that this was not reflected during your visit. I also understand that you did not receive an appropriate apology, which is not in line with our service standards. I appreciate your feedback as it helps us improve our services. Should you consider staying with us again, I hope we can provide you with a much more positive experience. Best regards Neha Sharma Yadav Director Of Rooms Pullman and Novotel New Delhi Aerocity Asset No. 02, GMR Hospitality District, IGI Airport, New Delhi – 110037, India. T +9… | M +9… | Ne… www.all.accor.com

Customer review rating 1.5/5

Simran K. Couples - Confirmed reviews ALL

I had high hopes for my stay at Novatel, especially since it was a special occasion - my birthday. Unfortunately, the experience turned out to be extremely disappointing and completely ruined what should have been a memorable day. Although the bedroom interiors were well-maintained, the problems started right at check-in. Our room key didn’t work, and after a long wait, we were shifted to another room. Even then, we had to wait again just to get new keys, which delayed our plans—we had lunch scheduled and ended up stuck in the room because we couldn't leave without a working key. Despite several calls using the room phone, the management rarely answered, and we finally had to contact hotel customer care to get any response. Inside the room, we found torn bedsheets and a torn duvet cover, which was shocking for a hotel of this level. The TV was mounted too high, causing neck pain, and the curtains were difficult to close due to a sliding issue. The mattress was very uncomfortable, and there was no option for a firmer side, making it impossible to sleep properly. Even the shampoo provided was harsh, irritating my scalp. The breakfast buffet was average, with limited variety, especially in fruits and healthy options. The room itself was small and overpriced, adding to the overall disappointment. What makes it worse is that this was my birthday, and the entire experience—from poor service to maintenance issues—completely ruined the day. This was definitely my last visit to Novatel, and I wouldn’t recommend it to anyone looking for a pleasant or reliable stay. Thanks.

Dear Ms. K., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations, particularly on such a special occasion as your birthday. It is concerning to learn about the challenges you faced during the check-in process, including the issues with the room key and the delayed responses from our team. We strive to provide timely assistance to our guests, and I regret that this was not reflected in your experience. Additionally, I appreciate your comments regarding the condition of the linens, room amenities, and the breakfast selection. Your feedback is invaluable as we continually strive to enhance our services and offerings. I truly regret that we were unable to make your birthday a memorable one, and I hope you might reconsider visiting us in the future to experience our commitment to improvement. Best regards, Neha Sharma Yadav Director Of Rooms Pullman and Novotel New Delhi Aerocity Asset No. 02, GMR Hospitality District, IGI Airport, New Delhi – 110037, India. T +9… | M +9… | Ne… www.all.accor.com

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,213 reviews 9.4/10 Location
  • 2,551 reviews 8.8/10 Room
  • 4,858 reviews 8.9/10 Service
  • 66 reviews 8.9/10 WiFi
  • 1,288 reviews 8.9/10 Cleanliness
  • 819 reviews 7.6/10 Comfort
  • 705 reviews 9/10 Breakfast
  • 496 reviews 4.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in New Delhi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.