Excelente

Normal

It was a good experience

Todo ok personal amable

I always stay here in Santiago, it is a good location to connect from the airport and to the bus terminals. Not best location of Santiago in terms of safety specially at night, but the hotel is very clean, breakfast is excellent, and staff is super friendly.

I've stayed many times at your hotel but I would like my money refunded this time. The room 519 should not be used or at least the hot water fixed. Also very early in the morning there is a terrible loud jarring noise when the room above takes a shower of uses the toilet. Also I stay in this hotel to be close to the train station. I prepaid my breakfast and as I had to leave early, there was no possibility of a breakfast or even a cup of coffee to replace my unused breakfast. The attendant told me I needed to talk the the manager who wasn't there and I've tried all day to call on the phone and there is no answer...

The worse expierience I ever had in an accord Hotel. Bad service and people that work at the hotel they did not give a dum. I was given a room with an A/C that was pouring water to the room. Not even a plastic glass in the bathroom. Elevator at the seven floor stop 40cm down from the level of the floor.. I have a ACCOR number member and they did not give me any discount on the breakfast. Security man at the PM shift very rude. I could continue but has no importance. I am travelling to Brazil and I will complin over there better.

Very nice hotel , great staff, very helpful. However, the locations is terrible. It is close to the bus station and the sidewalks are full of vendors. This makes it difficult to walk through. There are many pickpockets. I stayed at this place many times, but in the last two years, I was robbed twice during the day. So if you can, avoid this area.

The hotel Ibis near Central Bus Station in Santiago is excellent, very comfortable, very conveniently localized. very near to important points of the city, very good level of service, so, I will further use this hotel in Santiago.

Only two bath towels and bath mat, no other size towel, no cup and no tissue paper in the bathroom. They don't have a electric tea kettle and tea bags or instant coffee, not like other IBIS in other countries.

Nice hotel in a very busy part of Santiago, but close to bus stations and metro for ease of traveling throughout the country. I stayed here after long flight from Dallas, and just need time to get rid of jet lag, and good location for next venture. Clean, friendly staff, and decent breakfast that can be included. Is it in a very busy part of Santiago, so keep your wits about you in terms of possessions, and packs. I had no problem, but always wore my pack on the front. Like traveling in any South American country do the usual security precautions--money belt, passport kept in hotel locker, wallet in front pocket. I had no problems at all, and would stay there again. I was able to sleep 10 hours so that I was ready for moving to next Chile location the next day.

In my point of view accor hotels need to review its police. I ask for early check in and this means have nothing because I had to beg for this requirement. In my point of view this was terrible. I stayed many times in accor hotels and I request early check in twice. One time in Berlin and other in Santiago. The twice I receive a bad service. Now I decide that when I make a reservation accor hotels is not in the first option.

It is a good Ibis hotel; it is affordable, has excellent service, the rooms are ibis standard. Surroundings are not noisy, but I would not say that is nice. It is near bus and subway stations, but it is filthy and full of people selling stuff on the sidewalk. You do not feel safe walking around.

The hotel has a good cost, specially if you're travelling for business. The area is quite dangerous, but it has a subway station in front of it, what makes possible go to anywhere. Also, Santiago has a good police team, they are in the most important places, streets and boulevards.

Hotel with comfortable and clean rooms, and also very good breakfast. I highlight the fact the hotel is near to the Alameda Terminal (with buses to the Santiago airport, Valparaíso, Viña del Mar, and other Chilean regions), to the Universidad de Santiago subway station (it is possible to go easily to several places of Santiago) and to the Estación Central Terminal.