ibis Santiago Estacion Central Hotel

Personal amable

The location of the hotel is just horrible and full of robbers and snatchers. Though there are lots of connections via subways but the locality is just not safe. I got my gold chain snatched at the front gate of the hotel. I also saw another woman got her chain snatched. When I asked the reception to call the police but they simply said it's of no use. Police won't take any action. The hotel staff also don't warn in advance about the situation. They should strictly warn all their guests about this. I was very surprised to see all this and this was the first time I experienced anything like that.

Never going back

Very nice hotel , great staff, very helpful. However, the locations is terrible. It is close to the bus station and the sidewalks are full of vendors. This makes it difficult to walk through. There are many pickpockets. I stayed at this place many times, but in the last two years, I was robbed twice during the day. So if you can, avoid this area.

The hotel Ibis near Central Bus Station in Santiago is excellent, very comfortable, very conveniently localized. very near to important points of the city, very good level of service, so, I will further use this hotel in Santiago.

Only two bath towels and bath mat, no other size towel, no cup and no tissue paper in the bathroom. They don't have a electric tea kettle and tea bags or instant coffee, not like other IBIS in other countries.

Nice hotel in a very busy part of Santiago, but close to bus stations and metro for ease of traveling throughout the country. I stayed here after long flight from Dallas, and just need time to get rid of jet lag, and good location for next venture. Clean, friendly staff, and decent breakfast that can be included. Is it in a very busy part of Santiago, so keep your wits about you in terms of possessions, and packs. I had no problem, but always wore my pack on the front. Like traveling in any South American country do the usual security precautions--money belt, passport kept in hotel locker, wallet in front pocket. I had no problems at all, and would stay there again. I was able to sleep 10 hours so that I was ready for moving to next Chile location the next day.

In my point of view accor hotels need to review its police. I ask for early check in and this means have nothing because I had to beg for this requirement. In my point of view this was terrible. I stayed many times in accor hotels and I request early check in twice. One time in Berlin and other in Santiago. The twice I receive a bad service. Now I decide that when I make a reservation accor hotels is not in the first option.

It is a good Ibis hotel; it is affordable, has excellent service, the rooms are ibis standard. Surroundings are not noisy, but I would not say that is nice. It is near bus and subway stations, but it is filthy and full of people selling stuff on the sidewalk. You do not feel safe walking around.

The hotel has a good cost, specially if you're travelling for business. The area is quite dangerous, but it has a subway station in front of it, what makes possible go to anywhere. Also, Santiago has a good police team, they are in the most important places, streets and boulevards.

Hotel with comfortable and clean rooms, and also very good breakfast. I highlight the fact the hotel is near to the Alameda Terminal (with buses to the Santiago airport, Valparaíso, Viña del Mar, and other Chilean regions), to the Universidad de Santiago subway station (it is possible to go easily to several places of Santiago) and to the Estación Central Terminal.

young lady at front desk who spoke English went out her way to help and was very friendly. restaurant staff also helpful bus terminal was next door, which was excellent, as we used the buses to the airport and to vina del marl times to visit vina del mar and also to the airport

We stayed in this hotel many times during our travel in Chile. We loved the location next to the bus stations. Hotel staff are friendly and helpful. The price was great! Definitely will stay there again.

Had to stay at Ibis Santiago Estacion Central for 4 nights and it was the worst hotel experience of my life. First of all, when I and my husband were trying to book a hotel, we left a comment that my husband will do a check-in first at morning because this booking made under my name. When my husband arrived at hotel, receptionist denied to do check-in. well, why there is a request comment of guest on booking process on website? Secondly, my bathroom had a problem with the shower booth door. the door did not close completely. We had to take a shower with half-opend door so floor of bathroom always been wet and nasty. Thirdly, the housekeepers of this hotel are absolutly horrible. The fisrt day of staying, we lost one shirt, two pairs of socks and underwears, and a pair of earrings. It took 2day to get back our lost items and I still wonder that how could we lose these by house keepers. Lastly, WE LOST OUR PROPERTY AGAIN. At the last day of staying, a pair of Flip-flop has been lost at our room. We could not made our complaint because we noticed it few minutes before check-out. I felt like... WHY SHOULD THE GUESTS FEEL AFRAID TO LOSE THEIR PROPERTY IN HOTEL??? Oh, there is one more thing. WIFI is completely not working in room. I always had to go down to reception hall to use internet. What kind of hotel it this? I will NEVER use this hotel and WILL TELL EVERYONE who going to Santiago. So no one will feel afraid to lose their property and no one will feel bother by using internet, so on. Do not book this hotel.

Trouble in charge my payment in dolars to pesos chilenos. They did not calculate properly and charge much more that value was. No assistance in lost things. They should put a minibar to be more comfortable because don´t have inside theirs rooms.