ibis Santiago Estacion Central

Customer review rating (ALL Rating) 4.2/5 1,606 reviews

Best price
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ibis Santiago Estacion Central - Image 1
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Av Lib Ber O Higgins 3780, Comuna Estacion Central, 0 SANTIAGO, Chile

Description

Hotel extras

  • It is located in a central and busy location

  • Bus terminal just a few minutes away

  • Easy access to bar and restaurant

  • Options with and without breakfast

  • Children up to 11 years old do not pay extra

Our accommodation(s)

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780, Comuna Estacion Central
0 SANTIAGO
Chile

GPS:-33.452641, -70.687473

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis Kitchen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,606 reviews

TripAdvisor Rating  3.5/5  2,332 reviews

Really good

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The attention was amazing

Dear Christian, We greatly appreciate your comments regarding your stay at ibis Santiago Central Station. It is always a pleasure to receive positive comments. We will extend your pleasant comments to our team as they continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Management Hotel Ibis Central Station

Bad hotel with nothing to offer

Customer review rating 0.5/5

Finbar L. Couples - Confirmed reviews ALL

Although I had checked in online the day before, we had to wait 15 minutes at reception while the 3 receptionists ignored us and dealt with another person. I repeat; 3 receptionists. Then when they did acknowledge our presence, they wanted to charge us more than what was stated on the ALL app where I booked the hotel. I had to screenshot the original price and send it to them. Our Spanish was limited, however, there was no effort made to explain some things in English or slowly in Spanish. A very cold welcome in Santiago. The hotel room was old, tiny, cold, no space to open our suitcases, with a view over the bus station which was sometimes loud. The area around Estacion Central is not the most appealing and apparently very dangerous at night, with warnings posted in the elevators. The breakfast was average and the staff were cold but functional. The only friendly people in the place were the security guards who always smiled and greeted us, and the cleaning staff. Would not recommend this hotel and would never stay there again. We stayed in 4 different hotels in South America during our trip and all of them were the opposite of this one, which surprised me immensely, as IBIS belongs to French company ACCOR, which we used regularly here in France. Very disappointed.

Dear Finbar, Thank you for taking the time to write to us after your stay at the Ibis Santiago Estación Central. We are sorry that the service provided did not meet your expectations, so please accept our sincere apologies. Ibis hotels always want to provide the best quality of service during your stays; Therefore, your opinion is essential for us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. We are constantly training all our staff to improve care, and to ensure that events like those you mentioned do not occur again. We would like to kindly ask you to consider giving us another opportunity to show you that we are committed to improving our facilities and services day by day. Once again, we appreciate your comments and hope to regain your trust during your next stay. We hope to welcome you soon, please accept our best regards. Ibis Central Station Hotel Management.

Good stay

Customer review rating 4.0/5

Karl Couples - Confirmed reviews ALL

Everything was ok

Dear Karl, We greatly appreciate your comments regarding your stay at ibis Santiago Estación Central. It is always a pleasure to receive positive comments. We are constantly training all our staff to improve care, and to ensure that events like those you mentioned do not occur again. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Management Hotel Ibis Central Station

Nice hotel and location

Customer review rating 5.0/5

Trish Families - Confirmed reviews ALL

Nice clean hotel, friendly and helpful staff. The security guards are just as helpful! Clean rooms, comfy beds, good breakfast

Dear Trish, We greatly appreciate your comments regarding your stay at ibis Santiago Estación Central. It's always a pleasure to receive compliments. We will extend your pleasant comments to our team as they continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Management Hotel Ibis Central Station

Good stay

Customer review rating 5.0/5

Trish Families - Confirmed reviews ALL

Nice hotel. Only had an issue with our return airport shuttle, had confirmation over a week before stating both ways were scheduled, at check in was once again told return was scheduled. At check out we were told we weren’t scheduled for our ride back to airport. The receptionist was t very helpful and she could care less. The security guard was more helpful and concerned. We ended up using Uber back(and it was cheaper)

Dear Patricia, Thank you for taking the time to write to us after your stay at the Ibis Santiago Estación Central. We are sorry that the service provided did not meet your expectations, so please accept our sincere apologies. Ibis hotels always want to provide the best quality of service during your stays; Therefore, your opinion is essential for us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. We are constantly training all our staff to improve care, and to ensure that events like those you mentioned do not occur again. We would like to kindly ask you to consider giving us another opportunity to show you that we are committed to improving our facilities and services day by day. Once again, we appreciate your comments and hope to regain your trust during your next stay. We hope to welcome you soon, please accept our best regards. Ibis Central Station Hotel Management.

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Other web-users rate our hotel

  • 1,030 reviews 7.3/10 Location
  • 1,401 reviews 4.6/10 Room
  • 1,411 reviews 7.5/10 Service
  • 40 reviews 6.8/10 WiFi
  • 673 reviews 3.5/10 Comfort
  • 563 reviews 6.6/10 Breakfast
  • 529 reviews 5.1/10 Cleanliness
  • 356 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.