ibis Santiago Estacion Central

ibis Santiago Estacion Central

Customer review rating (ALL Rating) 4.2/5 1,230 reviews

ALLSAFE approved hotel

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Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780, Comuna Estacion Central



  • By plane

    ARTURO MERINO At 16km / 9.94 miles

  • By train

    ESTACION CENTRAL At 0.5km / 0.31 miles

GPS:-33.452641, -70.687473

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Santiago Estacion Central

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,230 reviews

TripAdvisor Rating  3.5/5  2,312 reviews

troubled parking

Customer review rating 2.5/5

Ricardo B. Couples - Confirmed reviews ALL

due to location, parking at late hours is complicated. Waiting outside in the street the security to open the gate. There was not toilette paper and there were not glasses to drink water.

Estancia agradable

Customer review rating 5.0/5

Juan A. D. T. Solo - Confirmed reviews ALL

Recomendable 100%

Location was good

Customer review rating 3.5/5

Maria Families - Confirmed reviews ALL

The service given by the receptionist was good

Dear EDITH S., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will considerer your suggestions to have hand towels available to our guests. Sincerely, Natalia Abuhadba Duty Manager

Good stay, but bad located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The neighbourhood is unsafe, especially at night

Good stay

Customer review rating 5.0/5

Gerardo Z. Solo - Confirmed reviews ALL

The service was OK. What I liked the most was the restaurant, great service by the staff.

"Estancia agradable"

Customer review rating 5.0/5

Hans D. P. Business - Confirmed reviews ALL



Customer review rating 3.0/5

Pablo C. Business - Confirmed reviews ALL


Good Stay

Customer review rating 4.5/5

Francis K. O. Couples - Confirmed reviews ALL

It was a good experience

Estancia tranquila

Customer review rating 5.0/5

Claudio Business - Confirmed reviews ALL

Todo ok personal amable

Clean, and friendly staff

Customer review rating 5.0/5

Carol V. Families - Confirmed reviews ALL

I always stay here in Santiago, it is a good location to connect from the airport and to the bus terminals. Not best location of Santiago in terms of safety specially at night, but the hotel is very clean, breakfast is excellent, and staff is super friendly.

No hot water - 15 minutos wasting water hoping for warm

Customer review rating 1.0/5

Mary S. C. U. S. Business - Confirmed reviews ALL

I've stayed many times at your hotel but I would like my money refunded this time. The room 519 should not be used or at least the hot water fixed. Also very early in the morning there is a terrible loud jarring noise when the room above takes a shower of uses the toilet. Also I stay in this hotel to be close to the train station. I prepaid my breakfast and as I had to leave early, there was no possibility of a breakfast or even a cup of coffee to replace my unused breakfast. The attendant told me I needed to talk the the manager who wasn't there and I've tried all day to call on the phone and there is no answer...

Customer review rating 0.5/5

Jorge L. B. Business - Confirmed reviews ALL

The worse expierience I ever had in an accord Hotel. Bad service and people that work at the hotel they did not give a dum. I was given a room with an A/C that was pouring water to the room. Not even a plastic glass in the bathroom. Elevator at the seven floor stop 40cm down from the level of the floor.. I have a ACCOR number member and they did not give me any discount on the breakfast. Security man at the PM shift very rude. I could continue but has no importance. I am travelling to Brazil and I will complin over there better.

Dear Jorge Lopez-B., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel Terrible Area

TripAdvisor rating 1.0/5

O3310IJandrews TripAdvisor review

Very nice hotel , great staff, very helpful. However, the locations is terrible. It is close to the bus station and the sidewalks are full of vendors. This makes it difficult to walk through. There are many pickpockets. I stayed at this place many times, but in the last two years, I was robbed twice during the day. So if you can, avoid this area.

The hotel is excellent

TripAdvisor rating 5.0/5

Albert P Business - TripAdvisor review

The hotel Ibis near Central Bus Station in Santiago is excellent, very comfortable, very conveniently localized. very near to important points of the city, very good level of service, so, I will further use this hotel in Santiago.

Good Location but not much amenities

TripAdvisor rating 3.0/5

Janet T Couples - TripAdvisor review

Only two bath towels and bath mat, no other size towel, no cup and no tissue paper in the bathroom. They don't have a electric tea kettle and tea bags or instant coffee, not like other IBIS in other countries.

Great location, clean, nice staff--would stay there again.

TripAdvisor rating 5.0/5

Navigate23468420621 Friends getaway - TripAdvisor review

Nice hotel in a very busy part of Santiago, but close to bus stations and metro for ease of traveling throughout the country. I stayed here after long flight from Dallas, and just need time to get rid of jet lag, and good location for next venture. Clean, friendly staff, and decent breakfast that can be included. Is it in a very busy part of Santiago, so keep your wits about you in terms of possessions, and packs. I had no problem, but always wore my pack on the front. Like traveling in any South American country do the usual security precautions--money belt, passport kept in hotel locker, wallet in front pocket. I had no problems at all, and would stay there again. I was able to sleep 10 hours so that I was ready for moving to next Chile location the next day.

It is necessary more cortesy

TripAdvisor rating 3.0/5

RogerBSB2050 Business - TripAdvisor review

In my point of view accor hotels need to review its police. I ask for early check in and this means have nothing because I had to beg for this requirement. In my point of view this was terrible. I stayed many times in accor hotels and I request early check in twice. One time in Berlin and other in Santiago. The twice I receive a bad service. Now I decide that when I make a reservation accor hotels is not in the first option.

Excellent hotel, good restaurant. Location is not that attractive.

TripAdvisor rating 4.0/5

Alexandre V Business - TripAdvisor review

It is a good Ibis hotel; it is affordable, has excellent service, the rooms are ibis standard. Surroundings are not noisy, but I would not say that is nice. It is near bus and subway stations, but it is filthy and full of people selling stuff on the sidewalk. You do not feel safe walking around.

Good cost

TripAdvisor rating 3.0/5

matheusb949 Business - TripAdvisor review

The hotel has a good cost, specially if you're travelling for business. The area is quite dangerous, but it has a subway station in front of it, what makes possible go to anywhere. Also, Santiago has a good police team, they are in the most important places, streets and boulevards.

Comfort with easy access to public transportation

TripAdvisor rating 4.0/5

FCarolAB Families - TripAdvisor review

Hotel with comfortable and clean rooms, and also very good breakfast. I highlight the fact the hotel is near to the Alameda Terminal (with buses to the Santiago airport, Valparaíso, Viña del Mar, and other Chilean regions), to the Universidad de Santiago subway station (it is possible to go easily to several places of Santiago) and to the Estación Central Terminal.

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