ibis Santiago Estacion Central Hotel

Customer review rating 4.3/5 9,028 reviews


ALLSAFE approved hotel

ibis Santiago Estacion Central
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+ 16 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Dog up to 33 lb (15 kg) permitted.Paying
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780
Comuna Estacion Central


Tel: +56229891600

Fax: (+56)2/29891601

Check-in from 12h00

Check out up to 12h00



  • By plane

    ARTURO MERINO At 16km / 9.94 miles

  • By train

    ESTACION CENTRAL At 0.5km / 0.31 miles

GPS :-33.452641, -70.687473

Our accommodation(s)

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2

Our restaurants and bars

Ibis Kitchen

Type of cuisine: Gourmet


Non contractual photo

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.


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Our guest reviews for
ibis Santiago Estacion Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,028 reviews


TripAdvisor Rating 3.5/5

2,298 reviews

Estancia agradable

Customer review rating 4.3/5

Marlyn S. Business - 27/10/2020 Confirmed reviews ALL



Customer review rating 4.3/5

Walter Families - 23/10/2020 Confirmed reviews ALL


Excelente aislacion acústica

Customer review rating 4.3/5

Milton L. Business - 30/09/2020 Confirmed reviews ALL

Personal amable

The location is just horrible. They snatched my gold chain just in front of the hotel.

Customer review rating 4.3/5

Abhijit K. Business - 25/03/2020 Confirmed reviews ALL

The location of the hotel is just horrible and full of robbers and snatchers. Though there are lots of connections via subways but the locality is just not safe. I got my gold chain snatched at the front gate of the hotel. I also saw another woman got her chain snatched. When I asked the reception to call the police but they simply said it's of no use. Police won't take any action. The hotel staff also don't warn in advance about the situation. They should strictly warn all their guests about this. I was very surprised to see all this and this was the first time I experienced anything like that.

Very poor service

Customer review rating 4.3/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Never going back

Dificult reception staffer

Customer review rating 4.3/5

Name Couples - 10/03/2020 Confirmed reviews ALL

I asked in the online booking and again at my arrival, for a quiet room yet the receptionist staffer Javier gave me a noisy room which is looking towards the bus terminal. I had little or no sleep that night because of the noise. Next morning I asked another staffer for a room change to a quiet room; she changed me to a quiet room. No problems after that. I wouldn't believe that staffer Javier didn't know that the room he gave me is noisy. Regardless me paying full rates I still got bad service. Better choose another hotel next time.

Well located at Estacion Central, but not a nice neighborhood.

Customer review rating 4.3/5

Judith P. Solo - 09/03/2020 Confirmed reviews ALL

Except for Edison, who wasn’t particularly friendly and I had to remind him to put down my wake-up call and he did not want to ask in the office if there were adaptors. Quite different from last January when I stayed for two nights.


Customer review rating 4.3/5

Anonymous Couples - 04/03/2020 Confirmed reviews ALL



Customer review rating 4.3/5

Andres G. Business - 03/03/2020 Confirmed reviews ALL


Great Hotel Terrible Area

TripAdvisor rating 3.5/5

O3310IJandrews 26/02/2020 TripAdvisor review

Very nice hotel , great staff, very helpful. However, the locations is terrible. It is close to the bus station and the sidewalks are full of vendors. This makes it difficult to walk through. There are many pickpockets. I stayed at this place many times, but in the last two years, I was robbed twice during the day. So if you can, avoid this area.

Still need to improve but a great embassador

Customer review rating 4.3/5

Jack Couples - 24/02/2020 Confirmed reviews ALL

I arrive to Ibis Central in Santiago and I was expecting a fast check inn after 12 hrs flight, the location is ok but not good for a tourist for the first time in Santiago. I didn’t get any information about breakfast, location, tours ... absolutely zero, only if I asked. On the last day I asked about breakfast and fortunately I find the ambassador and she gave me more information and apologies about the incident, she looks more aware about customer service and she make me feel more welcoming. I hope the rest of the staff can help and support customer service because is one of the main important situation for the hotel.

Very good stay

Customer review rating 4.3/5

John Solo - 21/02/2020 Confirmed reviews ALL

everyone was helpful and friendly. Breakfast was good and the location was excellent.

Good location, close to bus and train station

Customer review rating 4.3/5

Elvido O. Solo - 19/02/2020 Confirmed reviews ALL

The accommodation was good as previous time. However I have observations: I chose late check out online and when I ask front desk if I can stay later they said that it was done online and it wouldn’t allow me to. Had I done it at the front desk I could have done it for a different fee. What is that? Online or front desk it’s the same hotel, no? Should customer expect different service online vs front desk? Also, not a huge issue but windows are not properly aealed and allow outside noise in (traffic, buses, honking, etc) in the room. An issue when trying to fall asleep


Customer review rating 4.3/5

Anonymous Solo - 14/02/2020 Confirmed reviews ALL


Good overall

Customer review rating 4.3/5

John Couples - 02/02/2020 Confirmed reviews ALL

Plus - very helpful reception, stored our bags while we were away, kept our valuables in the manager's safe, kept our medicines cold, located close to large supermarket, close to public transport (bus & metro) for city and airport, plenty of hot water, good wifi, inroom safe Minus - no plug for basin


Customer review rating 4.3/5

Mario J. O. Couples - 28/01/2020 Confirmed reviews ALL

Atención de primer nivel...

Good ratio price/quality

Customer review rating 4.3/5

Eric F. Business - 22/01/2020 Confirmed reviews ALL

Everything was good, except for the lack of a bottle (or two) with water in the room. A bottle with water costs less than US$1; therefore, it is not an expensive item to add as a valuable service for the customer/guest.

Pleasant stay

Customer review rating 4.3/5

Josephine Couples - 31/12/2019 Confirmed reviews ALL

Good location close to bus terminal and MRT. It is very convenient for us to go somewhere easily. Room is simple but clean with everything you need. The staff are friendly and helpful.

Recomendable 100%

Customer review rating 4.3/5

Marcela V. M. Solo - 24/12/2019 Confirmed reviews ALL

Limpio, agradable, seguro!

Great location

Customer review rating 4.3/5

Sophie Couples - 19/12/2019 Confirmed reviews ALL

Stayed two nights before and after the flights to Easter Island. Location is perfect for airport transfer and local connections to other cities in Chile. Staff are friendly.

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