Pesan informasi

Aparthotel Adagio Marseille Vieux Port bintang 4

Catatan tamu Avis 4.0/5 2.908 ulasan

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Aparthotel Adagio Marseille Vieux Port
Melihat pada peta
+ 8 Layanan

Keistimewaan hotel

  • Terletak di jantung kota

  • 10 menit dari Le Vieux-Port dan La Canebiere

  • Dekat ke stasiun kereta TGV dan kereta bawah tanah

  • Ramah anak

  • Resepsionis 24 jam

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 11h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WiFi di hotel
  • Tempat Parkir Layanan berbayar
  • Akses bagi tamu disabilitas
  • Piaraan boleh Layanan berbayar
  • 100% hotel bebas rokok
  • AC
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Laundry Layanan berbayar
Katering
  • Sarapan Layanan berbayar
  • Mesin camilan & minuman Layanan berbayar

Lokasi hotel

Aparthotel Adagio Marseille Vieux Port

30 rue Jean Trinquet
13002 marseille
prancis

Tel: +33496116700

Faks: (+33)4/91521713

Check-in dari 15h00

Check out sampai 11h00

  • METRO :  M1 - M2 COLBERT,J.GUESDE

  • TRAM :  T2 SADI CARNOT

  • Dengan pesawat

    MARSEILLE PROVENCE Pada 24km / 14,91 mil

  • Dengan kereta

    SAINT CHARLES Pada 1,5km / 0,93 mil

GPS :43.30106, 5.37097

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Aparthotel Adagio Marseille Vieux Port

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Peringkat ALL 4.0/5

2.908 ulasan

tripadvisor

Peringkat TripAdvisor 3.5/5

693 ulasan

Good stay overall in spite of defective equipment in apartment

Catatan Tripadvisor 4.0/5

fabricelamotte 03/08/2020 Ulasan TripAdvisor tersertifikasi

Very good overall even if the apartment was a bit expensive as equipment were defective. Apartment was confortable but I had to change of room as the first room hadan issue with dishwasher then the second apartment had an issue with the fridge. I think the equipment may be a bit old which will explain why there were so many issues. Nevertheless, the staff responded quickly to these issues and were very professional.

An excellent base to see Marseilles wit G-kids

Catatan Tripadvisor 5.0/5

P6343MWjohnc 27/02/2020 Ulasan TripAdvisor tersertifikasi

A very nice hotel , easily accessible from the airport also providing a great base for visting local shops,restaurants and sites.Great breakfast,spaceous accomodation and excellent staff.We did no use the kitchen facilities but could see that everything needed was provided.

Beware of double charges e.g taxes etc. and Terrible experience

Catatan Tripadvisor 1.0/5

Trip298076 Family - 02/01/2020 Ulasan TripAdvisor tersertifikasi

Worst customer experience for ever! We paid in full incl. taxes upfront however asked to pay for taxes again before check-in evenif challenged. Hotel stuff behaviour was bad, provided worst room as instructed by Manager and Manager avoided us to speak in person to resolve any issues highlighted. Wickedly, hotel manager even denied Accor Web payment reservation confirmation system. Avoid this hotel before ruining your holidays!!

Pmo2020

Catatan Tripadvisor 4.0/5

PMO1622 Couples - 01/01/2020 Ulasan TripAdvisor tersertifikasi

All ok, just missing a light in the kitchen area (no bulb), and the space around the table is limited. Services were good, inside the room, excepted the missing light bulb all was fonctionnalités. No more comments

Very Good!

Catatan Tripadvisor 4.0/5

Navigator360801 Family - 24/08/2019 Ulasan TripAdvisor tersertifikasi

What I liked best is the buffet breakfast, clean room, efficient facilities and friendly staff. Worse experience we had is our car window was broken because it was parked not too far from the hotel. Sad the hotel do not provide free parking space for their clients.

Great stay

Catatan Tripadvisor 4.0/5

hillwario Couples - 15/08/2019 Ulasan TripAdvisor tersertifikasi

Well appointed appartment. Friendly, helpful staff. Speak a little French and they will give so much back. Welcomed back like old friends. Special thanks to Maimouna and Siad. Hope to be back next year - Brexit permitting.

A two star four star

Catatan Tripadvisor 2.0/5

Janos V Family - 15/05/2018 Ulasan TripAdvisor tersertifikasi

The hotel is advertised as a four star facility, but in reality it just reaches the two star European ranking. The hotel is rather filthy and the rooms are in a heavy need for renovation. When I checked in - after 40 minutes waiting - my room was not cleaned, it was full of kitchen trash left by the previous guest. When I protested at the reception, the receptionist did not apologize for the error, but requested me to queu up again. I refused to do so and started to clean up the room myself which was habitable after another 20 minutes with the help of the cleaning staff. Next day the manager of the hotel realised the grave mistake the hotel staff committed and offered some small presents and bonus points to compensate for the inconvenience we experienced the day before at check-in. We left these presents - intentionally - in the hotel room and I do not think I will make use of the bonus points because I do not intend to take an apartment in an Adagio hotel in the foreseeable future. My suggestion is to avoid this hotel if you want to enjoy your stay in Marseille.

Dear Netudki thank you for taking the time to write a review about your recent stay with us. I am sorry that you did not enjoy your stay with us on this occasion, I will pass on your comments to the rest of my team. Best Regards,

information

Catatan Tripadvisor 4.0/5

Anna-maria L Family - 08/11/2017 Ulasan TripAdvisor tersertifikasi

A little bit more information about the hotel: by a longer stay when does one get new cheats, cleaning of the room, policy of waste disposal ... There was one guide in the hall downstairs, should be in the rooms also. But most important: friendly people !

Dear Anna-Maria thank you for taking the time to write a comment about your recent stay in y hotel. I am pleased to see that you enjoyed your stay with us on this occasion. I will pass on your comments to the team and I hope we will have the pleasure to welcome you back soon in Marseille. Best regards

Adagio Marseille Vieux Port

Catatan Tripadvisor 4.0/5

fmw1952 Couples - 19/09/2016 Ulasan TripAdvisor tersertifikasi

The only negative points were that the receptionist was unable to indicate how to access the underground car park and that the lift in the hotel was commandeered by the cleaning staff and their trolleys. However the cleanliness and comfort plus proximity to the old port more than made up for these initial irritations.

Dear guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Marseille Vieux Port. It is always a pleasure to receive positive feedback. We assure you that we will support our reception teams so that they can give you the rights informations to your requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards.

Enjoyable

Catatan Tripadvisor 5.0/5

Cainscross Couples - 13/09/2016 Ulasan TripAdvisor tersertifikasi

This apartment hotel provided a good base to explore the centre of Marseille. It was clean and well air conditioned giving an ideal retreat after a hot day. Near to the Old Port and old part of Marseille there was plenty to do.

Dear Guest, Thank you very much for your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly.

Centrally located, but seey, suspicious neighborhood.

Catatan Tripadvisor 3.0/5

10joewu Family - 26/07/2016 Ulasan TripAdvisor tersertifikasi

Covenient, well-equipped property for family travel, easy public transportation. Shortcomings: distant parking; seedy neighborhood, especially at night, with more than a fair share of apparent bums in the vicinities. Area is worn down, almost a ghetto, of predominantly Arabic origin. Very unattractive at night.

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Adagio Marseille Vieux Port. I am pleased to see that you found that the hotel was fitting your need during your trip. I hope we will have the pleasure to welcome you back soon. Best regards,

Not much for you money

Catatan Tripadvisor 3.0/5

Chris-and-Cora Family - 16/06/2016 Ulasan TripAdvisor tersertifikasi

While the room was smaller than expected (for the money) -- you can live with that. The bathroom had ants and the walls were filthy. It also didn't come with any amenities (shampoo, soap, face cloths, a couple bottles of water, etc.). While it did come with 2 bath towels, 2 hand towels and 2 rolls of toilet paper, we were surprised at check-in to find out there is an extra $18 Euro charge per day for room service to get the aformentioned serviced (which includes making the bed). We ended up cleaning the towels with our own laundry down in the laundramat and foregoing the room service altogether. The desk clerk was willing to replace the toilet paper at no charge...... The carpet needed to be washed & cleaned. The air conditioner didn't work. Street noise made it hard to sleep with open windows. The blinds didn't keep the morning light out -- thus, hard to sleep along with the above noise -- and the room got quite hot in the afternoon. There was one non-customer service oriented desk person -- the rest were quite good.

Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Access Marseille Saint Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good accommodation at a nice price

Catatan Tripadvisor 5.0/5

QueenslandBryan Family - 07/06/2016 Ulasan TripAdvisor tersertifikasi

Apartment hotels are great. You have the full services of a hotel and the benefits of the facilities of an apartment like seperate living and bedrooms and a kichen. This one is is in easy walking distance of the Vieux Port with lots af restaurants and cafes. Also you buy rom the local markets and enjoy the local food "at home". The Apart Hotels are good comfortable accommodation and you don't have to wait for the concierge to turn up to get into your apartment. You also have all those consumables like washing up liquid, dishwasher tablets and toilet paper supplied which are often limited or not supplied in private holiday apartments.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Not the best night's sleep!

Catatan Tripadvisor 2.0/5

Bev B Couples - 11/05/2016 Ulasan TripAdvisor tersertifikasi

The hotel was OK, but it was a surprise that the bed was only a pull out of a couch. It was not comfortable. Also, there was no AC on in the rooms so we were unable to adjust our temperature control at all. There was very limited reception support and although the employee was doing his best, he was all alone. very light on staff.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Very good value for money

Catatan Tripadvisor 4.0/5

lidiag84 Couples - 03/06/2015 Ulasan TripAdvisor tersertifikasi

Hotel greatly located (a few steps from Vieux-Port, calm street), well-equipped and nicely arranged rooms, comfortable bed. Very good value for money. Suggestion to change check-out time from 11:00 to noon.

disappointing

Catatan Tripadvisor 2.0/5

DaFi11 Couples - 23/05/2015 Ulasan TripAdvisor tersertifikasi

This apartment hotel is nicely situated being just a short walk to the centre of the city and old port area with its fantastic spread of restaurants. Staff were pleasant enough, but we encountered some problems with the facilities which weren't rectified during our short stay. Our advice would be to shop around.

Smelly room

Catatan Tripadvisor 3.0/5

Marilam1974 Friends getaway - 04/06/2014 Ulasan TripAdvisor tersertifikasi

We were in room 618 and there is a persistent sewer smell in the room. Told the reception but problem wasn't solved. Didn't get a real bed but a sofa turned into a bed. Didn't sleep very comfortably. While checking out, the man at the reception desk was quite rude, ignoring us while it was our turn to help a fellow citizen waiting behind us. She even remarks that we were first. He just answered : but I am attending to you... Good location, though.

Dear "Marilam 19", Thank you for taking the time to share your opinion about your stay in our Rental Apartment. We are sorry that it did not meet your full expectations, and we would like to offer you a sincere apology. Rest assured that we will do everything we can to meet your expectations and to provide you with quality service in your next stay. Yours faithfully,

nice aparthotel in the centre of Marseille

Catatan Tripadvisor 4.0/5

Danielh12345 Couples - 01/05/2013 Ulasan TripAdvisor tersertifikasi

Enjoyed our stay, the studio apartments are very well designed, stylish and modern. Good location, with the 3 for 2 nights offer it was quite economical as well. Room service not quite as good as we would have hoped... But overall vey nice stay.

Worst Customer Service

Catatan Tripadvisor 1.0/5

eddie539 Family - 11/04/2013 Ulasan TripAdvisor tersertifikasi

The breakfast room was chaos on the first morning. There was no cutlery, plates, cups, glasses and very little to eat, so I cancelled breakfast for the second day and was promised a refund. The refund was not received, so I called the hotel manager several times. I was told that she would phone me back because she was in a meeting, but she never has phoned me back. I wrote to Customer Services, but they have not replied either. The room was very, very hot and the air con was not working. I asked for a fan to cool the room and was promised a solution. However, when I returned to the room later in the day, the heating had been put on. We did not sleep at all because the room was so hot.

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