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Aparthotel Adagio Marseille Vieux Port 4 stars

Customer review rating 4.0/5 3,036 reviews

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Aparthotel Adagio Marseille Vieux Port
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+ 14 Services

Hotel extras

  • Located at the heart of the city

  • 10 min from Le Vieux-Port and La Canebiere

  • Close to the TGV railway station and the subway

  • Kids friendly

  • 24-hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI at the hotel
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry Paying
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

Aparthotel Adagio Marseille Vieux Port

30 rue Jean Trinquet
13002 marseille
france

Tel: +33496116700

Fax: (+33)4/91521713

Check-in from 15h00

Check out up to 11h00

  • METRO :  M1 - M2 COLBERT,J.GUESDE

  • TRAM :  T2 SADI CARNOT

  • By plane

    MARSEILLE PROVENCE At 24km / 14.91 miles

  • By train

    SAINT CHARLES At 1.5km / 0.93 miles

GPS :43.30106, 5.37097

Our accommodation(s)

Our guest reviews for
Aparthotel Adagio Marseille Vieux Port

100% genuine reviews from our guests

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ALL Rating 4.0/5

3,036 reviews

TripAdvisor Rating 3.5/5

703 reviews

Worst stay ever

TripAdvisor rating 1.0/5

Stanislav B 08/08/2021 TripAdvisor review

Very dirty, not following any hygenic protocols, poor service from reception staff, one was so rude she begged me to say 'please' before she give me a toilet paper roll... very dirty room and after 2 attempts it was as dirty. Dont stay there they dont deserve your money!

Very hot in the rooms

Customer review rating 1.0/5

Anonymous Business - 28/07/2021 Confirmed reviews ALL

the rooms are extremely hot and not able to sleep

To escape hotel to ovoid

TripAdvisor rating 1.0/5

imed239 28/07/2021 TripAdvisor review

Now I will share the list : - personel are not kind - bad smell in floor 3rd floor - lamp was broken and electric cable are visible - dirty bath and it's doesn't evacuate water - dirty room dust on table - we claimed for baby bed it was never provided - we make complain about room they said to us we can do nothing - I sent complain by mail but it was never answered - staff must learn the meaning of the word smile

Good stay

Customer review rating 5.0/5

L. M. Solo - 02/07/2021 Confirmed reviews ALL

Very nice bedroom, well equipped ,clean Staff are nice

Quiet place but not good value for money

Customer review rating 2.0/5

Cécile Solo - 16/06/2021 Confirmed reviews ALL

I was disappointed for what I got compared to the picture I saw on the website: Here are the items that would have improved my stay: - I got told the room was available at 15:00 and I got it at 16:00 in the end - I had to leave at 11:00. I think the time of stay should be increased. - my room was on the ground floor so rather dark. - it was very hot and I couldn’t leave the windows open for safety reason. I assume my experience would have been much better with another type of room.

NO AC / SMELLY ROOM

Customer review rating 1.0/5

Stephane Couples - 14/06/2021 Confirmed reviews ALL

Extremely disappointed. NO mention from the staff during check-in that AC was not working. NO compensation neither during the stay (2nights) Even with the window open the room was very smelly. Finally, we asked for a double bed and we end up having two single beds connected that tended to separate during sleep. will wait for the refurb before returning there. and hope other ACCOR properties in Marseille have better maintenance.

Well located

Customer review rating 3.5/5

Jo Solo - 04/06/2021 Confirmed reviews ALL

Not great. The toilet seat was broken and the drain in the bathtub stuck and water could no be drained. Why doesn't the cleaning lady tell the maintenance people that things are broken??? It's very unpleasant to arrive in your hotel room and find broken things

Great place to stay whilst exploring Marseille

Customer review rating 4.5/5

Rocco Couples - 12/05/2021 Confirmed reviews ALL

This apart hotel is well located, clean and the apartments are well equipped. The staff is friendly and helpful.

The BEST experience at Adagio Vieux Port - outstanding hospitality

Customer review rating 5.0/5

Lydia Business - 21/04/2021 Confirmed reviews ALL

I am a loyal customer who returns time and time again to Adagio Vieux Port. The location is perfect, not too far from anything, the rooms are fully functional and allow you to live there for weeks as if it's your own home. But most of all, it's the staff. Julie and Thierry on the front desk are both amazing hosts with an exceptionally professional attitude and they are there to welcome people in the warmest way. They made each customer feel like they are the most important, and I cannot reccommend this place highly enough!

Great place to stay

Customer review rating 4.5/5

Eduardo S. Business - 12/04/2021 Confirmed reviews ALL

Hotel itself is excellently placed at Marseille, very close to many of touristic points of the city. Overll, it really excells all expectatives. Wifi signal is the only thing to be improved, as it was very intermittent (but while working, it had a good speed). As my stay was during pandemic and I worked as teletravail, wifi was really needed at the time.

Personnel tres sympa

Customer review rating 4.0/5

Anonymous Couples - 28/03/2021 Confirmed reviews ALL

Ras

Very well located and very convenient stay

Customer review rating 5.0/5

Subasri A. Friends - 22/02/2021 Confirmed reviews ALL

The hotel reception staff were all very friendly, spoke English, accomodatedour luggage to be stored while we walked around after checkout, and also gave us information on house to get to the tourist attractions.

Dear SUBASRI A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur Adagio Marseille Vieux Port

WORST STAY EVER WITH ACCOR HOTEL

Customer review rating 0.5/5

Kamal S. Families - 17/02/2021 Confirmed reviews ALL

As a gold member since i think more than 5 years traveling and booking though accord. i was really shocked booked for my family for a trip to marseille picture in the site have nothing to do with reality. hotel is tooooo much dirty , room like no one cleaned it , shower not working proparly, ac fun is always runing with a noise that you can not sleep. after several attempt they did change our room but the situation is the same. i do not whichto rebook this hotel again specially that i have to visit marse4ille frequently as my sister moved to it and staying near the hotel. i am not comapring to other hotel as usually book at sofitel but this one is opposite my sister house but not the 1 star appropriate

Dear KAMAL s., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur Adagio Marseille Vieux Port

Good Location & Facilities

Customer review rating 3.5/5

Becky Families - 09/01/2021 Confirmed reviews ALL

Overall a good stay with facilities for our baby, but the bed lacked comfort as very hard.

Dear Madame RICHARDSON, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! L'équipe Adagio Marseille Vieux Port

Well located

Customer review rating 4.0/5

S. T. W. Business - 06/01/2021 Confirmed reviews ALL

Stuffs are very nice

Dear Sir S., We very much appreciate your comments regarding your long stay at the Aparthotel Adagio Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, L'équipe Adagio Marseille Vieux Port

Well located, lovely staff

Customer review rating 2.0/5

Anon Couples - 31/12/2020 Confirmed reviews ALL

An attentive and friendly welcome, clean room but was not maintained so the kitchen lacked basic equipment ('fully equipped' - no wooden sppon to cook with, no saucepan, a single desert spoon, bowls were small and one was cracked the other chipped. No sieve, bread knife or grater. We asked for things but we didnt wait in the room for some of them so did without.Extractor fan not working in bathroom but in kitchen, could not turn off so kept us awake. Think there should be a pull cord which had broken off.So basic cooking was awkward (couldnt cut bread - we are in France eating a baguette!e!) and didn't sleep v well. So the place isn't fit for purpose.

Amazing hospitality!

Customer review rating 5.0/5

Lydia C. Solo - 30/12/2020 Confirmed reviews ALL

As per usual, an outstanding experience of hospitality and quality at Adagio Vieux Port. The staff are amazing, location great, room was spotless and I always sleep well there! I go back regularly and can't wait to go back again! Happy new year to the team!

Well located

Customer review rating 4.0/5

Samuel S. Business - 27/12/2020 Confirmed reviews ALL

Enjoyed the stay for 3 months almost and during a lockdown and working from home a lot of time spent in the room

aVerage service and poor location

Customer review rating 3.0/5

C. Business - 04/11/2020 Confirmed reviews ALL

Had plumbing issues that took 2 weeks to settle from day 1. Not always customer friendly reception clerks. Lacks accessible printing service for business hosts. Ranging from very friendly to straight out hostile. Poor quality of breakfast proposed. Management totally in stealth mode during my 30 days stay. Never met or heard from the manager namely while issues with plumbing where ongoing.

The most amazing place to stay!

Customer review rating 5.0/5

Lydia Business - 03/11/2020 Confirmed reviews ALL

I spent 2 months at the Adagio and was treated like royalty by the staff. A genuinely warm comfortable place to stay, I would recommend it to anyone. All the comforts of home, right in the centre of the city, with amazing staff. Any issues were dealt with quickly and professionally and I felt safe. I can’t wait to go back.

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