Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 484 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  484 reviews

TripAdvisor Rating  3.5/5  91 reviews

Clean but not a great experience

Customer review rating 1.5/5

Taylor Friends - Confirmed reviews ALL

The rooms are newly decorated but not thoroughly cleaned. Our tables clearly had not been wiped as there were drink marks and sticky residue on them. The wifi did not work at all the entire time which is very frustrating for an international traveller. The second night our room keys didn’t work and they couldn’t get any to work for us. We basically were locked into our room and couldn’t leave or we would have to keep getting them to let us in. Nothing was offered to us for all the troubles. I felt they could have at least offered breakfast or something to compensate. Staff never even apologized for any issues. Overall I would not return to this hotel. Staff seemed like they could care less about their guests. I am disappointed.

Dear TAYLOR H., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your comments to the relevant departments. Kindly note that we are already discussing these matters and finding better ways so that such issues would not repeat again. Normally when the keys stop working, it is either the keys are expired or the batteries needs to be changed. Our team is well aware of this and a bit suprise you had to come each time to let you in. Also our staff is known to be friendly and helpful, we apologies if you felt unheard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Quite enjoyable ..good location

Customer review rating 2.5/5

Deborah S. Friends - Confirmed reviews ALL

Quite enjoyable..no coffee or coffee pods on arrival had to ask for them ..spa great but 20 minutes to fill as water pressure weak ..

Dear Deborah, Thank you for taking the time to share your feedback. The comments mentioned are well noted and has been passed on to the housekeeping manager to take action.We do apologies if this has caused you an inconvenience. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Good stay

Customer review rating 5.0/5

Carmel Friends - Confirmed reviews ALL

Well located

Dear Carmel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Well located

Customer review rating 4.5/5

Kitty Solo - Confirmed reviews ALL

Overnight stay. Arrived before reception closed in the evening and went out for a walk in the evening. Returned and reception was closed but easy access with room key swipe near front door. Room was recently renovated and was very clean and comfortable.

Dear KERRY L., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Decent location

Customer review rating 2.0/5

Piot M. Couples - Confirmed reviews ALL

Booking.com said property had a shuttle, it did not. The bathroom layout with door was strange. Biggest issue was spotty internet in room. Kept getting kicked off, every few minutes. Front lobby not too friendly.

Dear TIMOTHY M., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 334 reviews 8.8/10 Location
  • 492 reviews 6.2/10 Room
  • 417 reviews 7.7/10 Service
  • 41 reviews 3.1/10 WiFi
  • 234 reviews 4.8/10 Cleanliness
  • 92 reviews 7.2/10 Vibe
  • 89 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.