Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 1,019 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,019 reviews

TripAdvisor Rating  3.5/5  106 reviews

Health Hazard

TripAdvisor rating 2.0/5

268janise TripAdvisor review

This hotel should not be operating until the water damage and mold have been abated and completely repaired. Upon walking into the lobby, you are overwhelmed by mold smell to the point of eyes watering, chest tightening, and headaches. We advised the counter staff they should not be working under these conditions. Then we were placed directly above this water damage in room 201 which had been heavily sprayed with air freshener to cover up the smell. During our 3 day stay, the staff removed the plastic in the lobby, and we thought they were starting to work on it, but no, they only replaced it with new plastic. The staff had said it had been like that for 3-4 weeks from a storm. When we looked that up, the storm was more than 5 weeks prior. The Novatel around the corner had some damage as well, however they had properly mitigated and abated and were in the process of putting in new drywall. Do not stay here!

Ask before you book….

Customer review rating 0.5/5

Kingsley C. Business - Confirmed reviews ALL

From the moment we arrived we found out the restaurant was closed and had to park on the street, that was the start of a very dissatisfying stay…..

Dear Kingsley, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Unfortunately, due to an unexpected pipe burst in the restaurant, the area was flooded, and we had to temporarily close it for repairs. We understand how this disrupted your plans, and we deeply regret the inconvenience caused. To ensure you still had access to breakfast, we organized an alternative at our sister property, Novotel, and we appreciate your understanding in this matter. We value your feedback and hope to have the opportunity to welcome you back under better circumstances. Sincerely, Mercure Cairns Team

Nice stay

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Comfortable and good staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Well located. Good Service. Enjoyable Food.

Customer review rating 4.5/5

Lana A. M. Couples - Confirmed reviews ALL

Obliging a. helpful staff esp. with wheelchair husband, altho' I had to get him out of wheelchair a. transfer to a chair to fold the wheelchair to get it through the doorway, then reposition him back in the wheelchair - a. the small lip on the 2nd floor elevator entrance was difficult to get the wheelchair over into the lift. Ramps a. lifts are provided for accessibility, which is good - a. our room was spacious. Room service food was most enjoyable a. portions were very generous. If you need USB charging take your own power board, pc or 3-pin/usb adapter - in our room wall sockets were for 3-pin plugs. The air con dripped onto the floor. The edges of the bed were soft so you felt like you were sliding off when sitting on it, but the bed was comfortable to sleep in a. the bedding was cool a. comfortable. Location is very handy - across the road from Cairns Aquarium a. Ramsay Day Surgery. We could cross the roads with our push wheelchair thanks to pedestrian lights a. good pavements with ramps. Cairns Central is close by. For a central city location, during our stay (Monday a. Tuesday nights) the area was quiet at night. Taken on balance, our stay was very satisfactory. We enjoyed the convenient location, definitely the food, a. our thanks go to the extremely helpful staff who were always friendly a. willing to assist.

Dear Lana a. M., Thank you for sharing your detailed feedback. We’re so pleased to hear that our staff were able to assist you with your husband’s needs a. that you found our location convenient. We truly value your comments a. are grateful for the opportunity to improve based on your experience. We apologize for the difficulties you encountered with the wheelchair accessibility, especially with the doorway a. the lift entrance. Your feedback is valuable, a. we will review these areas to see how we can make access even easier for our guests with mobility needs. We’re also sorry about the air conditioning issue a. the bed edge being uncomfortable to sit on. These are aspects we’ll look into to ensure they meet our guests’ expectations. We also appreciate the tip about USB charging, a. we’ll consider making this more clear in our room information moving forward. It’s great to know that you enjoyed the spacious room, the food, a. the overall quietness of the area. We truly appreciate your positive remarks about our team a. their willingness to assist, a. we’ll be sure to share your kind words with them. We hope to welcome you back on your next visit to Cairns a. provide you with an even better experience. Thank you again for your valuable feedback! Sincerely, Mercure Cairns Team

Great position

Customer review rating 3.5/5

Warren N. Families - Confirmed reviews ALL

Wi fi wasn't that good, very hot in lift.

Dear Warren, Thank you for taking the time to share your feedback. We do apologies the issue with Wi-Fi. We are currently working on a project to upgrade our Wi-Fi. Also, we will look into the lift temperature. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 451 reviews 8.5/10 Location
  • 784 reviews 6.1/10 Room
  • 643 reviews 7.3/10 Service
  • 79 reviews 1.6/10 WiFi
  • 350 reviews 5/10 Cleanliness
  • 182 reviews 6.3/10 Food
  • 149 reviews 6.3/10 Value
  • 147 reviews 6.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.