Mercure Cairns 4.5 stars

Name: Mercure Cairns | ALL - ALL
Address: 15 Florence Street, Corner of Florence and Lake St, CAIRNS, 4870, Australia
Telephone: +61740515733
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 238 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

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Mercure Cairns

Hotel for travellers looking for local and authentic experiences

The Mercure Cairns is centrally located in the Cairns CBD. The hotel offers 75 stylish guest rooms and one fully equipped function space along with an onsite restaurant serving the finest locally sourced produce perfect for social gatherings and meetings. Located in the heart of Cairns, a short walking distance to Cairns Aquarium, Convention Centre, Night Markets and the Casino. Embark on a trip to the Great Barrier Reef or the Daintree rainforest with departure points 800 metres from the hotel.

ALLSAFE approved hotel

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

Room

Standard Room 2 Single Beds

2 persons
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View

Room

Standard Room 1 Queen and 1 Single Bed

3 persons
20 m² / 215 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
Views: City View

Room

Family Room 1 Queen and 2 Singles

4 persons
44 m² / 473 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: City View

Room

Superior King Room

2 persons
27 m² / 290 sq ft

Bedding 1 x King size bed(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

+61 7 4051 5733

+61 7 4031 2298

CENTRAL RAILWAY

Railway station

Access: 2 km / 1.24 mi 15 min walk

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Looks great from outside!

whitty672018 Families - 9/22/2023 TripAdvisor review

Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.

Dear whitty672018, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We note your concerns regarding the parking and wish to advise that due to the 6 limited spaces we have available this is why a fee is charged to secure a spot. This is not staff parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

Good Stay

Bo G. W. Couples - 9/21/2023 Confirmed reviews ALL

Our room did not have a thermostat so the temperature would drop in our room through the night causing me to wake up to put on more clothes during the night

Dear BO GEE, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

Great place to stay

Rebecca M 9/21/2023 TripAdvisor review

Wonderful place to stay, so close to many of the attractions & eateries, rooms and facilities well kept, lovely pool area, the staff here are what make it amazing though, high level customer service, cannot fault it. Rooms are nice and fresh, spacious & clean.

Thank you for the great review on our property. I will pass on your comments to our team as they appreciate the feedback. We look forward to seeing you again when you next travel to Cairns

Great location , very comfortable

Warren T. Business - 9/20/2023 Confirmed reviews ALL

Relaxing

Dear Warren, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Cairns team

Room updated but does not match the hotel rating

Anonymous Families - 9/20/2023 Confirmed reviews ALL

Staff lovely

Dear Helen, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

231 reviews 8.5/10 Location
322 reviews 6.2/10 Room
250 reviews 7.7/10 Service
22 reviews 2.6/10 WiFi
148 reviews 4.9/10 Cleanliness
71 reviews 6.4/10 Vibe
71 reviews 6.1/10 Value
51 reviews 4.8/10 Breakfast

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All our hotels in Cairns

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.