Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 643 reviews

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Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  643 reviews

TripAdvisor Rating  3.5/5  92 reviews

The website should advise no phone in room to reception

Customer review rating 2.5/5

Simone S. Business - Confirmed reviews ALL

I phoned via my mobile phone for a sewing kit ... It too 10 minutes to get through and no sewing kit. The time on the television was 4 hours incorrect. For the price nd what it was .... No I wouldn't recommend it was 2-star accommodation. AlsomI left my phone charger there no phone call to advise this

Dear SIMONE S., Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We regret that it took so long to receive the sewing kit and that the television time was incorrect. Your concerns are important to us. Regarding your phone charger, we were not aware it was left behind, but we have found it and would be happy to have you pick it up at your convenience. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Sincerely, Mercure Cairns Team

Customer review rating 2.0/5

Paul V. Business - Confirmed reviews ALL

service was poor, rooms not changed, no top ups of body wash, coffee etc. staff were ok but english language second for sure and so hard to communicate at times. TV- no movies etc- paid a lot to stay for very average accomodation

Dear PAUL V., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Good location

Customer review rating 3.5/5

M Friends - Confirmed reviews ALL

We had a nice experience, but the hotel is not what it claims to be. Beds on wheels that roll away when you sit down, internet that didn’t work and the breakfast was more expensive than promised in our booking.

Dear MARGIT ISELIN SCHRADER H., We very much appreciate your comments regarding your stay at the Mercure Cairns. Thank you for taking the time to share your feedback. We truly appreciate your insights and want you to know that we take your comments seriously. Your input is invaluable in helping us improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

While well located, and staff were efficient, cleanliness of room lacked.

Dear KAHLI JAYNE D., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Nice area, with pool

Customer review rating 3.0/5

Chris Friends - Confirmed reviews ALL

Toilet seat does not fit toilet. Wifi dropped in and out, very frustrating. Staff helpful and friendly. Please arrange with your tour companies when people arrive off early flight to be able to access their room beFore 2pm. Breakfast needs to be replenished often.

Dear CHRIS O., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 353 reviews 8.2/10 Location
  • 575 reviews 6/10 Room
  • 471 reviews 7.2/10 Service
  • 52 reviews 2.2/10 WiFi
  • 262 reviews 4.7/10 Cleanliness
  • 118 reviews 5.5/10 Value
  • 102 reviews 5.7/10 Breakfast
  • 101 reviews 6.8/10 Vibe

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