ibis New Delhi Aerocity 3 stars

Customer review rating (ALL Rating) 3.5/5 4,795 reviews

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ibis New Delhi Aerocity, Delhi Aerocity - IGI Airport, IGI Airport, 110037 NEW DELHI, India

Description

Hotel extras

  • Fantastic location

  • Longest breakfast

  • Swimming pool. Costumes provided at additional cost.

  • State-of-the-art MICE facilities

  • Minutes away from the Delhi Metro

Our accommodation(s)

Hotel location

ibis New Delhi Aerocity

ibis New Delhi Aerocity, Delhi Aerocity - IGI Airport, IGI Airport
110037 NEW DELHI
India

GPS:28.551095, 77.123154

Telephone
Fax +91 11 4302 0222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice it and unwind over a drink & quirky selection of bar bites at the Spice it Bar. Spice it features the longest breakfast from 4am to 12noon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  4,795 reviews

TripAdvisor Rating  4.3/5  5,068 reviews

Certificate of excellence 2024

Housekeeping- the services provided were amazing. The room was clean and the laundry and amenities were delivered on tim

TripAdvisor rating 5.0/5

Trail61460465701 TripAdvisor review

The house keeping team were very good with the services provided. The staff Nilam and Kapil were extra helpful ……………………

Customer review rating 3.5/5

Srinivasarao G. Business - Confirmed reviews ALL

Not happy especially with receptionist response on delay check in

Dear Srinivasarao G., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the check-in process. I will ensure that your comments are reviewed with our team to enhance our service quality. Best Regards Bharat Gupta Hotel Manager

Customer review rating 3.5/5

Poonam V. Solo - Confirmed reviews ALL

Well located as per easy access from airport and best for single stay and best place just the room was too congested and felt little less vibes and had the problem of charging electronic device and had to access reception for being charged the phone as had forget the charger

Dear Poonam V., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff helpful. However, we regret that the room did not meet your expectations in terms of space and ambiance. Additionally, we apologize for the inconvenience you faced with charging your electronic devices. We appreciate your comments, as they help us identify areas for improvement in our guests' experience. Best Regards Abhishek Lamba Room Division Manager

Customer review rating 3.5/5

Binita K. Couples - Confirmed reviews ALL

Air condition was not working properly and room had damp smell upon entering

Dear Binita K., Thank you for your feedback. I am pleased to hear that you found our staff friendly. However, I regret that the air conditioning and room odor did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our guest experience. Best Regards Abhishek Lamba Room Division Manager

Customer review rating 0.5/5

Thomas C. Solo - Confirmed reviews ALL

I did my best to notify hotel of late arrival. Sent a message on your website weeks before arrival. Received only a generic reply. Attempted to call front desk during brief layover in London. On hold. Cut off....etc. arrived at hotel about 4:15 a.m. was told by clerk that due to late arrival they did not have a reservation. She " gave " me a room for the night. Told me to discuss w clerk in a.m. Charged me $388.88! Room dirty. Dead bugs in that weird little bathroom. I slept 4 hours. Went to desk. Unhelpful,disinterested clerk ask me what I thought he could do. I was late! I hot and Uber with assistance of Wonderful doormen( one hearing impaired guy)! I've contacted Booking.com they told me to talk to reservations at hotel which I've already done. Now have been charged an additional $174.00 for a reservation they said didn't exist.i had heard good things about IBIS in Mumbai. Disappointed in this total mess. There are many early morning international arrivals in Delhi not sure why this was such a mess.

Dear Thomas C., Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the various challenges you experienced during your visit. It is disappointing to learn that you encountered unhelpful service from our front desk clerks and that the condition of your room did not meet your expectations. Cleanliness and guest satisfaction are of utmost importance to us, and I sincerely regret that we fell short in these areas. I understand that your late arrival and subsequent reservation issues caused significant frustration. Our team strives to provide assistance and support to all guests, particularly those arriving at unconventional hours. I regret that you felt your concerns were not addressed adequately and that communication did not meet your needs. Please rest assured that your comments will be reviewed with the team to enhance our service. Thank you again for your feedback, and I hope we can regain your trust in the future. Best Regards Bharat Gupta Hotel Manager

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Other web-users rate our hotel

  • 2,759 reviews 9.5/10 Location
  • 6,482 reviews 6/10 Room
  • 12,942 reviews 8.9/10 Service
  • 74 reviews 8.5/10 WiFi
  • 3,433 reviews 7/10 Cleanliness
  • 2,427 reviews 2.4/10 Comfort
  • 1,885 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.