Mercure Arbat Moscow 4 estrelas

Classificação clientes Avis 4.7/5 5.353 comentários

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
Accor Live Limitless

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+ 20 Serviços

Extras do hotel

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Fácil acesso aos campos de exposições do Expocenter e Crocus Expo

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento público em área externa (perto de)Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Lavanderia
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhãServiços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
  • Bem-estar
Serviços de negócios
  • 1 Sala(s) de reuniões
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível
Mensagem informativa

Localização do hotel

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
federação russa

Tel: +64952250025

Fax: (+6)495/2250083

Check-in a partir das 14h00

Check out até as 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • De avião

    SHEREMETYEVO A 38 km / 23,61 milhas

  • De trem

    KIEVSKY A 2 km / 1,24 milhas

GPS:55.748595, 37.583762

Nossas acomodações

Com 109 quartos, o hotel oferece aos hóspedes ampla variedade de acomodações, incluindo quartos Classic, e Privilege, suítes, quartos conjugados e 3 quartos acessíveis. Todos com decoração contemporânea e totalmente equipados com modernas comodidades Todos os quartos são para não fumantes. Os hóspedes têm acesso a WIFI grátis, serviço de quarto 24h, secador de cabelo, cofre, ferro e tábua de passar, TV de LCD com canais internacionais, cosméticos cortesia, equipamentos para chá e café e lavanderia.

Quarto clássico não fumante c/ cama de casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 18 / 194 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto superior para não-fumantes com 1 cama de casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 19 / 205 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto clássico não fumante c/ 2 camas de solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 18 / 194 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Privilège para não fumantes com 1 cama king size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 20 / 215 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Superior para não fumantes com 2 camas de solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 20 / 215 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto padrão para não-fumantes com cama de casal para hóspedes com mobilidade reduzida

Sala/quarto acessível
  • Número máximo de pessoas: 2
  • Superfície: A partir de 22 / 237 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)
Quartos

Nossos restaurantes e bares

LA PROMENADE

Tipo de culinária: Internacional

Experimente nosso elegante restaurante francês com toque russo aberto 7 dias p/ garantir que os hóspedes possam saborear o café da manhã antes que a cidade acorde, o almoço de negócios para continuar as atividades e o jantar para terminar o ocupado dia.

Almoço

06:30 - 10:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

BAR LA PROMENADE

Foto não contratual

A aconchegante área do bar oferece menu de culinária russa, francesa e internacional, além de uma variedade de bebidas.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 1

  • Tamanho máximo: 40

  • Capacidade máxima: 14 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Arbat Moscow

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.7/5

5.353 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

1.931 comentários

2020 Certificado de Excelência Trip Advisor
Certificado de excelência 2020

Very nice hotel with helpful staff

Classificação TripAdvisor 5.0/5

natalia758 Business - 08/03/2020 Avaliação certificada TripAdvisor

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

Classificação TripAdvisor 5.0/5

Michael U Business - 01/02/2020 Avaliação certificada TripAdvisor

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

Classificação TripAdvisor 5.0/5

ValentinVV Business - 09/12/2019 Avaliação certificada TripAdvisor

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

Classificação TripAdvisor 2.0/5

TrailBlazer185899 Couples - 21/10/2019 Avaliação certificada TripAdvisor

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Very stylish comfortable well located hotel

Classificação TripAdvisor 5.0/5

Merribel Couples - 15/10/2019 Avaliação certificada TripAdvisor

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great location, Nice room

Classificação TripAdvisor 5.0/5

Velardy Family - 25/08/2019 Avaliação certificada TripAdvisor

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great property and location yet the restaurant can be upgraded to meet the level of the property.

Classificação TripAdvisor 4.0/5

Passport236299 Business - 11/08/2019 Avaliação certificada TripAdvisor

Great property and location yet the restaurant (restaurant’s design and food selection stuck in the 90s) can be upgraded to meet the level of the property. The rest is great and the hotel can be recommended.

Dear Valued Guest! Thank you for posting your feedback regarding your recent stay at Mercure Arbat Moscow Hotel. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We would be very grateful if you sent more detailed comments regarding restaurant at official hotel e-mail. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

The best place to stay in Moscow

Classificação TripAdvisor 5.0/5

BazBazz Couples - 05/08/2019 Avaliação certificada TripAdvisor

Spacious, nicely decorated and very comfortable rooms. Very professional staff and high quality breakfast. Located very close to the centre, about 20 minutes walk from the Kremlin. This hotel is a great value for a holiday stay in Moscow.

Dear Valued Guest! We were extremely delighted to have received your feedback on Tripadvisor.com It is so pleasant that you gave a great evaluation to the work of our staff. We are really happy you enjoyed our location and were satisfied with the room finding it comfortable and nicely decorated. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Moscow revisited!

Classificação TripAdvisor 5.0/5

Patrick K Friends getaway - 02/08/2019 Avaliação certificada TripAdvisor

We were back on our trip to St Petersburg, so I decided to book a different hotel from my previous visit Found out that this hotel location was walking distance to many food outlets like Shake Shack, white rabbit and others ! Nice comfortable rooms !

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. We are glad to know that you found the location of the hotel to be convenient and rooms clean and nice. Thank you for recommending us. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Elena Gorodinskaya Rooms Division maanager Mercure Arbat Moscow

AN AMAZING HOTEL IN AN AMAZING LOCATION

Classificação TripAdvisor 5.0/5

Sigal R Family - 11/07/2019 Avaliação certificada TripAdvisor

We booked this hotel based on the many positive TripAdvisor reviews and we were not disappointed! Location is great, staff was very welcoming and accommodating! Rooms were spacious, nicely decorated and beds very comfortable. We traveled with our adult children and booked two privileged rooms which were GREAT! It was great that we had a Nespresso Machine and water, juice and soft drinks included. Price was very reasonable as well, except for the price of the breakfast buffet which was outrageous in our opinion but since there is a supermarket and other food venues very close to the hotel, this was not an issue...Will definitely recommend to others!

Dear Valued Guest! Thank you for posting an exciting review of your stay at Mercure Arbat Moscow hotel. We are delighted you enjoyed staying in our Privilege room, replete with a whole host of complimentary amenities, and were happy with our hotel fantastic location and welcoming staff. I am pleased that you highlighted the things that made your stay truly enjoyable, and for rating your experience with 5 stars! Our team is equally delighted with your generous comments our service and we all will do our best to provide you another enjoyable stay during your next visit to Moscow. Warmest regards, Elena Gorodinskaya, Rooms Division manager Mercure Arbat Moscow

service pas toujours à la hauteur (surtout au restaurant)

Classificação TripAdvisor 3.0/5

Eric M Business - 07/07/2019 Avaliação certificada TripAdvisor

Procedure at the reception not very efficient (espacially at 03.30 in the night!!) it is very complicated to print any document, since the business space does not have any printer. But the worser is the service in the restaurant and the very poor service of the people and the low quality of food (the bread for example is not fresh from the day! It is amazing that nothing is really done to improve (this is not my first staying)

Dear Eric! Thank you very much for posting a feedback of your recent stay at Mercure Arbat Moscow hotel. We have noted your observations about your visit. Please accept our deepest apologies for the poor service during breakfast. I would like to assure you that your feedback has been taken into account and shared with the restaurant and reception managers. The team at Mercure Arbat Moscow will be delighted to welcome you back. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Amazing

Classificação TripAdvisor 5.0/5

Discover21017758242 Business - 25/05/2019 Avaliação certificada TripAdvisor

This hotel offers one of the best services to its customers. My room was upgraded and the welcoming food plate is nice. Surprise on my birthday is definitely a plus! I highly recommend this hotel. Just perfect.

Dear Valued Guest! Thank you very much for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small present on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Top stay at Mercure

Classificação TripAdvisor 5.0/5

Alexandre K Couples - 10/05/2019 Avaliação certificada TripAdvisor

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Perfect location

Classificação TripAdvisor 5.0/5

Adventure29320898819 Solo travel - 07/05/2019 Avaliação certificada TripAdvisor

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

My base in Moscow is Mercure Arbat

Classificação TripAdvisor 5.0/5

donatocardarelli Business - 03/04/2019 Avaliação certificada TripAdvisor

I often go to Moscow and after being in other hotels I choice Mercure Arbat, as my base line. Courtesy, excellent rooms , good service , close to downtown, are some of outstanding points. it is not a big hotel but I really suggest it for business trip as for an holiday trip

Dear Mr. Cardarelli! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very Nice Hotel

Classificação TripAdvisor 5.0/5

SevagP Couples - 20/03/2019 Avaliação certificada TripAdvisor

We stayed for 6 nights in mid March 2019. Hotel is very nice, clean and very good service. Our room was somehow small but acceptable. Buffet Breakfast was delicious and includes all needed for a long business day. Location of the hotel is very good. Close to metro station, bank, supermarket, and also Arbat street.

Dear Sevag! Thank you for your kind feedback relating to your recent stay with us. We are glad to know that you enjoyed the hotel location which is a definite advantage for guests who are travelling for business and tourism purposes. It is also a great pleasure for us to hear that you were satisfied with the service we provided. We are looking forward to welcome you back at Mercure Arbat Moscow Hotel! Yours sincerely, Elena Gordinskaya Rooms Division manager Mercure Arbat Moscow

Business trip in Moscow

Classificação TripAdvisor 5.0/5

guillaumef851 Business - 05/03/2019 Avaliação certificada TripAdvisor

Very good hotel, clean and well perfumed. Friendly and helpful staff. Great location near Arbat district. Breakfast is good and with various dishes. Rooms and corridors very well decorated and with high soundproofing.

Dear Guillaume, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location, interior and appreciated our scent that was specially created for Mercure hotels. We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Moscow

Classificação TripAdvisor 5.0/5

Domenico P Business - 06/02/2019 Avaliação certificada TripAdvisor

Very good and very nice hospitaly from the people of the hotel. Food was good, room was clean and I could sleep very well. I felt myself, as if I where at home. The location of the hotel was also very practical, near Metro.

Dear Domenico, Thank you for your kind feedback relating to your recent stay with us. We are glad to know that you enjoyed rooms and hotel location which is a definite advantage for guests who are travelling for business and tourism purposes. It is a great pleasure for us to provide the utmost services and give a personal attention to each of our guests. We are very happy that we have exceed your expectations! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Accor Quality again

Classificação TripAdvisor 5.0/5

acreis2018 Family - 02/10/2018 Avaliação certificada TripAdvisor

Great location close to Arbat Boulevard with lots of restaurants. I suggest all the new russian food chains with traditional meals from soviet times but also georgian style where a kind of pizza filled with cheese is a highlight.Metro Station Smolenskaya is just across the road.

Dear Valued Guest! Thank you for posting such an exciting review of your stay at Mercure Arbat Moscow hotel. We so enjoyed reading your review that you were satisfied with our fantastic location. We highly appreciate your frank feedback! We are very much looking forward to welcoming you back to the hotel soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

A wonderful vacation

Classificação TripAdvisor 5.0/5

aurel012018 Solo travel - 30/09/2018 Avaliação certificada TripAdvisor

the staff of the hotel is very welcoming, smiling and available. this is very appreciable. the hotel is very clean as well as the rooms. the room was very spacious. the breakfast is very rich with a lot of choice. a real pleasure. the hotel restaurant offers international and typical dishes. the food is delicious as are the cocktails and the vodka :)The hotel is located near Arbat Street. this has the advantage of having souvenir shops next to the hotel. and in 20 minutes walk you can reach the Kremlin.I thank the staff for their kindness and their availability.I also thank the management, and especially Mrs. Irina Nachaiova, for the attention on my birthday and the champagne offered. thank you very much. I plan to come back on May ;)

Dear Valued Guest! Let me thank you for staying with us and for sending your kind review of your experince at Mercure Arbat Moscow hotel. Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome. It is a great pleasure to read that you enjoied our rich breakfast, restaurant menu, amaizaing location and our small gift for your Birthday. I hope that you will give us another chance to prove high standards of service at our hotel and we will see you again at Mercure Arbat Moscow hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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