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メルキュールアルバートモスクワ 4 つ星

お客さまの声 4.7/5 5,456 件のレビュー

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メルキュールアルバートモスクワ
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+ 13 サービス

ホテルのその他の情報

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • エキスポセンターやクロッカスエキスポの展示会場に簡単にアクセス

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 公共の屋外駐車場 (周辺) 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • ランドリーサービス
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • 快適なご滞在
ビジネスサービス
  • 会議室1室
  • セルフサービスのビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

メルキュールアルバートモスクワ

スモレンスカヤ通り 6
121099 モスクワ
ロシア

電話番号: +74952250025

ファックス: (+7)495/2250083

チェックインは14h00からです

チェックアウトは12h00です

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • 飛行機で

    SHEREMETYEVO 38km / 23.61 マイル

  • 電車で

    KIEVSKY 2km / 1.24 マイル

GPS:55.748595, 37.583762

当ホテルの客室

109 室の客室を擁する当ホテルは、クラシック客室、プリビレッジ客室、スイート、コネクティングルーム、バリアフリールーム 3 室など、さまざまなタイプのお部屋をご用意しています。すべてのお部屋にモダンな装飾を施し、最新のアメニティを完備しています。 全客室が禁煙で、無料のWi-Fi、ヘアドライヤー、セーフティボックス、アイロンとアイロン台、国際放送対応の液晶TV、無料のトイレタリー、ティー / コーヒーメーカーを完備しています。24時間対応のルームサービスとランドリーサービスもご利用いただけます。

クラシックルーム (禁煙)、ダブルベッド1台

  • 最大人数: 2
  • 面積: 最小 18 / 194 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

禁煙スーペリアルーム、ダブルベッド1台

  • 最大人数: 2
  • 面積: 最小 19 / 205 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

クラシックルーム (禁煙)、シングルベッド2台

  • 最大人数: 2
  • 面積: 最小 18 / 194 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

プリビレッジ客室(禁煙)、キングサイズのベッド 1 台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

プリビレッジ客室(禁煙)、シングルベッド 2 台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

スタンダードルーム: お身体の不自由なお客様向け、ダブルベッド 1 台、禁煙

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 22 / 237 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

レストランとバー

LA PROMENADE

お料理の種類: 多国籍料理

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

BAR LA PROMENADE

居心地のよいバーエリアでは、ロシア料理、フランス料理、多国籍料理のメニュー、さまざまなお飲み物をご用意しております。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日

ミーティングとイベント

会議室

  • 会議室の数:1

  • 最大サイズ:40 m²

  • 最大ご利用人数:14 人

詳細

お客さまの口コミ
メルキュールアルバートモスクワ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.7/5

5,456 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

1,837 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Very nice hotel with helpful staff

トリップアドバイザーの評価 5.0/5

natalia758 Business - 08/03/2020 トリップアドバイザー認証口コミ

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

トリップアドバイザーの評価 5.0/5

Michael U Business - 01/02/2020 トリップアドバイザー認証口コミ

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

トリップアドバイザーの評価 5.0/5

ValentinVV Business - 09/12/2019 トリップアドバイザー認証口コミ

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

トリップアドバイザーの評価 2.0/5

TrailBlazer185899 Couples - 21/10/2019 トリップアドバイザー認証口コミ

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Very stylish comfortable well located hotel

トリップアドバイザーの評価 5.0/5

Merribel Couples - 15/10/2019 トリップアドバイザー認証口コミ

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great location, Nice room

トリップアドバイザーの評価 5.0/5

Velardy Family - 25/08/2019 トリップアドバイザー認証口コミ

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great property and location yet the restaurant can be upgraded to meet the level of the property.

トリップアドバイザーの評価 4.0/5

Passport236299 Business - 11/08/2019 トリップアドバイザー認証口コミ

Great property and location yet the restaurant (restaurant’s design and food selection stuck in the 90s) can be upgraded to meet the level of the property. The rest is great and the hotel can be recommended.

Dear Valued Guest! Thank you for posting your feedback regarding your recent stay at Mercure Arbat Moscow Hotel. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We would be very grateful if you sent more detailed comments regarding restaurant at official hotel e-mail. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

The best place to stay in Moscow

トリップアドバイザーの評価 5.0/5

BazBazz Couples - 05/08/2019 トリップアドバイザー認証口コミ

Spacious, nicely decorated and very comfortable rooms. Very professional staff and high quality breakfast. Located very close to the centre, about 20 minutes walk from the Kremlin. This hotel is a great value for a holiday stay in Moscow.

Dear Valued Guest! We were extremely delighted to have received your feedback on Tripadvisor.com It is so pleasant that you gave a great evaluation to the work of our staff. We are really happy you enjoyed our location and were satisfied with the room finding it comfortable and nicely decorated. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Moscow revisited!

トリップアドバイザーの評価 5.0/5

Patrick K Friends getaway - 02/08/2019 トリップアドバイザー認証口コミ

We were back on our trip to St Petersburg, so I decided to book a different hotel from my previous visit Found out that this hotel location was walking distance to many food outlets like Shake Shack, white rabbit and others ! Nice comfortable rooms !

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. We are glad to know that you found the location of the hotel to be convenient and rooms clean and nice. Thank you for recommending us. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Elena Gorodinskaya Rooms Division maanager Mercure Arbat Moscow

AN AMAZING HOTEL IN AN AMAZING LOCATION

トリップアドバイザーの評価 5.0/5

Sigal R Family - 11/07/2019 トリップアドバイザー認証口コミ

We booked this hotel based on the many positive TripAdvisor reviews and we were not disappointed! Location is great, staff was very welcoming and accommodating! Rooms were spacious, nicely decorated and beds very comfortable. We traveled with our adult children and booked two privileged rooms which were GREAT! It was great that we had a Nespresso Machine and water, juice and soft drinks included. Price was very reasonable as well, except for the price of the breakfast buffet which was outrageous in our opinion but since there is a supermarket and other food venues very close to the hotel, this was not an issue...Will definitely recommend to others!

Dear Valued Guest! Thank you for posting an exciting review of your stay at Mercure Arbat Moscow hotel. We are delighted you enjoyed staying in our Privilege room, replete with a whole host of complimentary amenities, and were happy with our hotel fantastic location and welcoming staff. I am pleased that you highlighted the things that made your stay truly enjoyable, and for rating your experience with 5 stars! Our team is equally delighted with your generous comments our service and we all will do our best to provide you another enjoyable stay during your next visit to Moscow. Warmest regards, Elena Gorodinskaya, Rooms Division manager Mercure Arbat Moscow

service pas toujours à la hauteur (surtout au restaurant)

トリップアドバイザーの評価 3.0/5

Eric M Business - 07/07/2019 トリップアドバイザー認証口コミ

Procedure at the reception not very efficient (espacially at 03.30 in the night!!) it is very complicated to print any document, since the business space does not have any printer. But the worser is the service in the restaurant and the very poor service of the people and the low quality of food (the bread for example is not fresh from the day! It is amazing that nothing is really done to improve (this is not my first staying)

Dear Eric! Thank you very much for posting a feedback of your recent stay at Mercure Arbat Moscow hotel. We have noted your observations about your visit. Please accept our deepest apologies for the poor service during breakfast. I would like to assure you that your feedback has been taken into account and shared with the restaurant and reception managers. The team at Mercure Arbat Moscow will be delighted to welcome you back. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

立地良い

お客さまの声 4.0/5

Lily 一人 - 25/06/2019 確認済みレビュー すべて

アルバート通りにあり、周辺には飲食店やお土産ショップが多く建ち並び、立地良かったです。 アルバーツスカヤ駅からは少し歩き、最寄駅はスモレンスカヤ駅だけど徒歩圏内。 アップグレードしていただき、広々としたスタイリッシュなお部屋で滞在中 大変満足でしました。 モスクワを訪れる際はまた利用したいです。

Dear Valued Guest, I would like to thank you for having chosen the Mercure Arbat for your stay in Moscow. Thank you for taking the time out to write such a positive review. I am looking forward to welcoming you back in the near future. Best regards, Alexandra Abdulova Front Office Manager

部屋とレストランの食事に関して

お客さまの声 3.5/5

Jk 一人 - 05/06/2019 確認済みレビュー すべて

部屋は清潔でした。ただ、屋根裏部屋でしたので、何度か頭を天井にぶつけました。自分は身長が156cmですから、さらに長身の方にはあまりよろしい部屋ではないでしょう。 レストランの食事は、あまりおいしいとは言えません。改善の余地があると思います。

Dear guest! Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. We regret that your impression about our hotel was not only positive. In regards to your room, we would like to note that the hotel is located in historical building, which is a part of Moscow architectural heritage. Each room has its own style, decoration and size. We will make a note about your room preferences and next time we will do our best to provide you the most comfortable room. I am sorry that service of the restaurant didn’t meet your expectations. We would like to remind you that you can contact our Duty Manager by dialing 111 if you have any questions or feel any inconvenience during your stay. It’s a pity that you did not tell our Duty Manager about it and didn’t give us a chance to adjust your unpleasant experience. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Alexandra Abdulova Front Office Manager

Amazing

トリップアドバイザーの評価 5.0/5

Discover21017758242 Business - 25/05/2019 トリップアドバイザー認証口コミ

This hotel offers one of the best services to its customers. My room was upgraded and the welcoming food plate is nice. Surprise on my birthday is definitely a plus! I highly recommend this hotel. Just perfect.

Dear Valued Guest! Thank you very much for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small present on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Top stay at Mercure

トリップアドバイザーの評価 5.0/5

Alexandre K Couples - 10/05/2019 トリップアドバイザー認証口コミ

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Perfect location

トリップアドバイザーの評価 5.0/5

Adventure29320898819 Solo travel - 07/05/2019 トリップアドバイザー認証口コミ

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
お客さまの声 4.5/5

Riki カップル - 03/05/2019 確認済みレビュー すべて

レセプションの対応が非常に良いです。

Dear Hideto, Thank you very much for choosing Mercure Arbat Moscow hotel! We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us and we'll continue doing our best to provide another enjoyable stay for you. Our team is always pleased to welcome you at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager

My base in Moscow is Mercure Arbat

トリップアドバイザーの評価 5.0/5

donatocardarelli Business - 03/04/2019 トリップアドバイザー認証口コミ

I often go to Moscow and after being in other hotels I choice Mercure Arbat, as my base line. Courtesy, excellent rooms , good service , close to downtown, are some of outstanding points. it is not a big hotel but I really suggest it for business trip as for an holiday trip

Dear Mr. Cardarelli! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very Nice Hotel

トリップアドバイザーの評価 5.0/5

SevagP Couples - 20/03/2019 トリップアドバイザー認証口コミ

We stayed for 6 nights in mid March 2019. Hotel is very nice, clean and very good service. Our room was somehow small but acceptable. Buffet Breakfast was delicious and includes all needed for a long business day. Location of the hotel is very good. Close to metro station, bank, supermarket, and also Arbat street.

Dear Sevag! Thank you for your kind feedback relating to your recent stay with us. We are glad to know that you enjoyed the hotel location which is a definite advantage for guests who are travelling for business and tourism purposes. It is also a great pleasure for us to hear that you were satisfied with the service we provided. We are looking forward to welcome you back at Mercure Arbat Moscow Hotel! Yours sincerely, Elena Gordinskaya Rooms Division manager Mercure Arbat Moscow

Business trip in Moscow

トリップアドバイザーの評価 5.0/5

guillaumef851 Business - 05/03/2019 トリップアドバイザー認証口コミ

Very good hotel, clean and well perfumed. Friendly and helpful staff. Great location near Arbat district. Breakfast is good and with various dishes. Rooms and corridors very well decorated and with high soundproofing.

Dear Guillaume, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location, interior and appreciated our scent that was specially created for Mercure hotels. We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

最新の20口コミ

との提携 TripAdvisor

周辺のホテル

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