Pullman Brussels Centre Midi

Information message

Pullman Brussels Centre Midi 4 stars

Customer review rating (ALL Rating) 4.5/5 1,013 reviews

See on a map

Description

Hotel extras

  • Located inside the Brussels Midi Station

  • Free WiFi (large band 1000 Mb)

  • 1000m² Meeting Facilities (11 meeting rooms) on one floor

  • Public Carpark Q-Park located right in front of the hotel

  • Easy access to public transportation (BRU Airport, Brugge, Antwerp, Liège, Namur, ...)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Brussels Centre Midi

Place Victor Horta 1
1060 BRUSSELS
Belgium

  • BUS:  20 27 49 50 78 MIDI ZUID

  • METRO:  2 AND 6 MIDI ZUID

  • By plane

    BRUXELLES NATIONAL At 17.3km / 10.75 miles

  • By train

    GARE DU MIDI At 0.05km / 0.03 miles

GPS:50.837159, 4.335871

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Victor Restaurant

International Gatronomic Cuisine

Our accommodation(s)

Rooms range from Classic to Deluxe. Upgrade to our exclusive Deluxe Suites for city views across Brussels. Your every need is met to the highest of standards. Use our free high-speed WiFi and refresh under stimulating rain showers.

Our guest reviews

Our guest reviews for
Pullman Brussels Centre Midi

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,013 reviews

TripAdvisor Rating  4.5/5  2,300 reviews

Certificate of excellence 2022

Overnight stay due to cancellation of Eurostar!

Customer review rating 5.0/5

Suzanne B. Business - Confirmed reviews ALL

Due to my train being canceled I had to the night! Such an amazing hotel nothing was to much trouble. Everyone was so helpful from the cleaners to the manager. I could not fault it! Breakfast was delicious the next morning and most say everyone was so friendly! I had my own restaurant with rooms in the UK and know that customer service is key! So well done to you an amazing team!!

Excellent location and amenities for business and connections to FR, UK, NL

Customer review rating 5.0/5

Alex V. Couples - Confirmed reviews ALL

I stayed for three days, enjoyed perfectly clean room, comfortable bed and quality linen, large modern TV (used only briefly), superb breakfast selection and totally quiet rooms, despite overlooking the rail tracks. Will definitely consider this hotel again, as I am frequently staying in Brussels before moving on towards London, Amsterdam or Paris, therefore the place to be for Eurostar/Thalys connections. I find this hotel perfectly suitable for city breaks as well (see airport connections), it has been one of the best I have stayed in all around Europe in the last 5-6 years. Staff interaction was also perfect, starting from early morning breakfast until checkout. Price to quality, it was excellent for me.

Dear Sir, It is a true reward to receive positive your valuable feedback. Therefore my team and I thank you for your kind words of praise. I am pleased to hear that our staff members have fulfilled your expectations in terms of service and that you overall enjoyed your experience with us! We will be looking forward to welcoming you back on your next visit to Brussels. Yours sincerely, Esther MBula Quality and Guest Relations Manager

No hot water pressure.

Customer review rating 1.5/5

Hugo Business - Confirmed reviews ALL

Well located, however, the shower had no hot water pressure. it wasn't possible to even use the hand held shower as the tap switch wouldn't hold.

Well located

Customer review rating 4.0/5

Susan B. Business - Confirmed reviews ALL

Reception staff were friendly and helpful; breakfast (extra to pay) was good. Hotel very clean and comfortable.

Dear Madam, It is a true reward to receive positive feedback from or valued guests. Therefore my team and I thank you for your kind words of praise. I am pleased to hear that our staff members have fulfilled your expectations in terms of service and that you overall enjoyed your experience with us! We will be looking forward to welcoming you back on your next visit to Brussels. Yours sincerely, Esther MBula Quality and Guest Relations Manager

Customer review rating 5.0/5

Joyce P. Families - Confirmed reviews ALL

It was an exceptional experience. Robert and his staff go beyond anything I’ve experienced with hotel stays. An extraordinary level of customer service. Bravo and thank you to all.

Dear Madam, It gives us great pleasure that you enjoyed you stay. We appreciate your kind comments on our hotel and especially our staff. I am glad you met Robert and the welcome team who were very happy to be able to offer their assistance during your visit and they are very much encouraged by your positive review. We will continue sharing these positive comments to keep up the high standard that we have set for ourselves. Thank you again for communicating your experience to us and I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi. Yours sincerely, Esther Quality and Guest Relations Manager

Perfect Location

Customer review rating 4.5/5

Mginsb8256 Couples - Confirmed reviews ALL

As with previous reviews. Once off the train at Midi station you are 2 minutes from your hotel room. Perfect location if you have limited time but want to explore Brussels.

Dear Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther, Quality and Guest Relations Manager

Clean rooms, centralised location

Customer review rating 4.5/5

S Couples - Confirmed reviews ALL

This was my first visit to Brussels. The hotel was an oasis of peace & tranquility amidst the chaotic Midi train station.

Dear Sir, Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies what we would like our guests to experience when staying with us. Thank you for highlighting the oasis of peace & tranquility in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther Quality and Guest Relations Manager

I had room upgrade free of chanrge. It was great experience!

Customer review rating 5.0/5

Baiba Business - Confirmed reviews ALL

After long train trip from Strasbourg to Brussels Midi it increased my mood to having so great room and warm welcome experience in Pullman Brussels Midi! Recomended hotel for my collegues.

Dear Madam, We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. It is always a pleasure to receive positive feedback. We are so glad our team was able to make a difference in your day. It is such a nice compliments for us to receive. I will share your comments with the xelcome team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther, Quality and Guest Relations Manager

Good front desk / BAD sauna & facilities management / NO TOOTHBRUSH to be had for love or money! :-(

Customer review rating 3.0/5

Jacob Couples - Confirmed reviews ALL

nice front desk welcome & handing of request upon arrival (tall lady); impossible to get a toothbrush thereafter :-( NO bath towels, adequate heat (only 80°C, even after having requested that it be heated in advance), or shower gel (sic!) in the SAUNA :-(( Overall, a C 12/20 -not too good for a 'premium room' at 200 EUR!

Dear Sir, Thank you for sharing your impressions following your stay at Pullman Brussels Centre Midi. We are happy to see that the front desk staff fully met your expectations. Nevertheless, we are sorry to see that technical incidents have harmed the total harmony experienced upon your arrival. We apologize for the inconvenience. Rest assured that the managers have been informed of the inconveniences you have encountered and have made every effort to ensure that these incidents do not happen again. It would be a privilege for us to retain you as one of our customer and we hope to have the pleasure to welcome you again. Best Regards,. Esther, Quality and Guest Relations Manager

Customer review rating 3.0/5

R. Couples - Confirmed reviews ALL

Nice stafd, good location. Room old specially the bathroom. For 200€ per night not worth it. First time dispointed with a stay at a pullman hotel

Dear Sir, Kindly thanking you for choosing Pullman Brussels Midi Centre as your preferred hotel while staying in Brussels. I am pleased to have read about your experience and that in general you enjoyed most aspects of our service. Your feedback is of great value as it helps us to improve our service. For that, your comment concerning the bathrooml is well received and we will do our utmost to make the necessary changes to prevent future recurrence. Once again thank you for your kind words and I do hope we may welcome you back in the future. Yours sincerely, Esther, Quality and Guest Relations Manager

Convenient location

Customer review rating 5.0/5

Gwen Couples - Confirmed reviews ALL

Friendly and helpful staff, convenient to Brussels Midi and downtown.

Dear Madam, We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther, Quality and Guest Relations Manager

Great meeting location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Perfect for meetings if traveling by train. Very good meeting rooms and facilities.

Dear Sir, Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. We highly appreciate your positive comments and we are pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's location and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther, Quality and Guest Relations Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very good

Dear Sir, Kindly thanking you for taking the time to provide us with your kind feedback. We highly appreciate your positive comments and I am pleased that your expectations were met. Your feedback on our strategic location exactly embodies what we would like our guests to experience when staying with us and we thank you for highlighting this in your review. Thank you again for communicating your experience to us and we hope to welcome you back soon. Yours sincerely, Esther Quality and Guest Relations Manager

Hotel Brussels

TripAdvisor rating 5.0/5

ab0ettne Business - TripAdvisor review

I am staying at this hotel already for many years and as usual, everything was just perfect. The service was as expected and the room was top! Surely I will stay at the hotel again next time I am travelling to Brussels.

Dear Guest, We very much thank you for taking the time to share your feedback with us. We are so glad your stay exceeded your expectations as usual. We are looking forward to welcoming you again very soon. A warm thank you from your preferred hotel in Brussels. Kind Regards, Esther, Quality and Guest Relations Manager

Ultracentral hotel for Thalys departures

TripAdvisor rating 4.0/5

Caspar82 TripAdvisor review

In general this is a good choice when you are looking for a decent hotel in the Midi station area. The pro's: Nice bar, good bed, soundproof from outside noise, good breakfast, the location. The con's: Room not very clean (a pil on the floor, dust on the lights) , very noisy other guests in a room several doors away kept me out of my sleep, but the reception send someone to that room.

Dear Sir, First of all, let us seize the opportunity to thank you for having chosen the Pullman Brussels Midi Centre during your recent stay in Brussels. We are pleased to have read about your positive experience and to know that you enjoyed the time spent with us. Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of. Our Executive Housekeeper has been informed of your comment & we apologize for the inconvenience. Furthermore, we are pleased to know that our Employee's efforts met up with your expectations. Please, do never hesitate to contact our Team Members, available 24/7, they’ll save no effort in order to find a solution to any situation. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Sincerely, The Pullman Team

Don't stay during the cold months

TripAdvisor rating 2.0/5

mattm828 TripAdvisor review

Received a room on the 8th floor and noticed immediately that the hallway and room were very hot (think 30c/85f). The room surprisingly (****)did not have a digital thermostat but turned the basic dial to the coldest setting. Returned to the room hours later to find that nothing had improved and the room does not have a window. Went downstairs and the lone night shift attendant was not very helpful and basically explained that cool air is not possible in the fall/winter. Changed rooms and had the same experience. Got very little sleep in what I can only describe as a claustrophobic experience that ultimately ruined a short weekend getaway. To top it off the hotel refused 2 packages that were sent earlier in the week that included my name and arrival date. My 4th stay at this particular property over the past 5 years. The pullman is not what it once was.

Dear Sir, Thank you for taking the time to rate our Property. We are sorry the experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience to every Guest; therefore your feedback is very important to us. Please note that your feedback has been shared with our technical manager; indeed, for the greatest comfort of our customers, the heating system has been relaunched for the winter season ... however, in view of your constructive feedback, we plan to postpone the start-up for a few weeks, next year. We can assure you that we could do our best to offer you the great hotel experience that so many of our Guests have grown so fond of. The Pullman Team is already looking forward to welcoming you in the future, giving us the opportunity to serve you better. Sincerely yours, The Pullman Team

A Nice Experience and Service - With Some Notes of Improvement

TripAdvisor rating 4.0/5

fifijihan TripAdvisor review

To start, the reception of my arrival was very well-welcomed, I really appreciate the kindness of the staff to upgrade my room and to allow me to check out late without paying an additional fee. The bag of chocolate pralines that received upon my arrival gave me the feeling of joy and comfort. Then, when I came into the room, I am impressed with the cleanliness of the whole room, and I appreciated the amenities equipped in the room. But there are quite some stuffs that are missing. Firstly, No glass/ ceramic mugs for coffee/tea and no glass to clean my mouth after brushing my teeth. there were only 4 pieces of flimsy, paper cup which is not really nice to drink from. I forgot to bring my own toothbrush and toothpaste, and there were none available in my room either. So I am a bit dissapointed with the lackluster amenities situation that was going on But overall. the stay was nice. I just wish that the hotel would put the attention to the detail on the amenities in the rooms as much as in the anyother parts of the hotel, which was excellent.

Dear Guest, On behalf of the Pullman Brussels Centre Midi, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. We are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of. Please be informed that - due to the pandemic we are going through - a certain amount of measures had to take place in order to stop the spread of the Covid-19 virus . Reason why paper cups are currently used in the rooms. Moreover, to make sure no Guest has touched your amenities (like a toothbrush), the items are available upon request, but cant be left in the rooms... Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal could we be of any assistance at all. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Best regards, The Pullman Team

Room for improvement

TripAdvisor rating 5.0/5

karlthecook Business - TripAdvisor review

Pros; Reception staff excellent in particular Robert for sorting out my problems. Arthur excellent also. Security friendly and efficient as always. Cons; Breakfast; Standard has dropped croissants not as good as before, pain aux chocolates over cooked. Yogurts now cheap plastic, not glass which is recycled like before. ( if the toilet paper is recycled which is poor quality the hotel) Waiting staff; new staff need to learn from older ones what service is about . Claudia is the best Chef by a country mile. Unfortunately it’s noticeable when she is not there. She takes a pride in her work. Congratulations on her promotion well deserved. WIFI still inconsistent

Dear Sir, On behalf of the Pullman Brussels Centre Midi, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of; and we are very happy to inform you that a number of adjustments / procedures have already taken place accordingly (to the majority). Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Best regards The Pullman Team

Very nice place to stay with friendly staff

TripAdvisor rating 5.0/5

Ascot53 Business - TripAdvisor review

I just spend one night but I was very happy with my room and the friendliness of the staff. Will come back again for sure. The bar is good the breakfast choice is very good too. My room was large and had a nice view.

Dear Sir, On behalf of the Pullman Brussels Centre Midi, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your recent visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Best regards. The Pullman Team

Very loud, not very clean

TripAdvisor rating 2.0/5

mchavane Solo travel - TripAdvisor review

My room was at the 8th floor after they upgraded me. During the night I woke up several times due to drunk people congregating in the hallway of this floor and partying. I had the feeling these were gangs! I also found some hairs in the sheets which is never pleasant. Large rooms but not cosy, no water in the minibar.

Dear Sir, On behalf of Pullman Brussels Centre Midi, we would like to extend our deepest appreciation for having chosen our Hotel during your visit in Brussels and for taking the time to share your review with us. We very much regret to have been informed of the discontentment as expressed pertaining to the services... Rest assured that this is not the norm at Pullman Brussels Centre Midi. We pride ourselves in offering the highest levels of care and hospitality to all our Guests. As per our last phone call & emails, please be informed that you’ve been upgraded, as a valuable Accor Member & as per the loyalty program benefits & advantages. Kindly note that the Pullman Brussels Centre Midi is most probably the only Hotel in Brussels hiring a Security Team 24/7; indeed, the safety of our Clientele is one of our top priorities. Our agents could have intervened concerning the noise in the hallway, if they had been informed of the issue… Our Welcome Desk is at your entire disposal, 24/7, please, do not hesitate to contact us at any time considered needed. Once more, thank you for bringing your comments to our attention. Last but not least, our dedicated Team is already looking forward to welcoming you in the near future, ensuring your stay with us to be of notable success. With best regards, The Pullman Team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in BRUSSELS