Novotel Bordeaux Centre Gare Saint Jean Hotel 4 stars

Customer review rating 4.3/5 4,691 reviews

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Novotel Bordeaux Centre Gare Saint Jean
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+ 16 Services

Hotel extras

  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

Hotel location

Novotel Bordeaux Centre Gare Saint Jean

28-30 rue Tauzia
33800 bordeaux
france

Tel: +33556922121

Fax: (+33)5/56910806

Check-in from 12h00

Check out up to 12h00

  • . :  16/17 PEYRONNET

  • . :  C TAUZIA

  • By plane

    MERIGNAC At 10km / 6.21 miles

  • By train

    Bordeaux Merignac At 0.25km / 0.16 miles

  • By train

    SAINT JEAN At 0.25km / 0.16 miles

Hotel services

LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 99 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 99 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • German
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • parking situé 28 rue tauzia Additional charge
    • On site
    • 35 parking spaces
    • Private
    • Parking opened 24/7

Our accommodation(s)

Choose a Standard Room with a king-size bed or two twin beds, all stylishly decorated and offering the same level of comfort and range of services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 105

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Bordeaux Centre Gare Saint Jean

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,691 reviews

TripAdvisor Rating 3.5/5

979 reviews

My overall experience was good.

Customer review rating 4.0/5

Rod M. Couples - 26/09/2021 Confirmed reviews ALL

I liked the hotel but it could be updated a bit. Location was good, staff were friendly and very helpful.

Disappointed

Customer review rating 0.5/5

Tina H. Couples - 16/09/2021 Confirmed reviews ALL

The hotel is changing from Mercure to Novotel. The room was basic and certainly not 4 star standard. The bathroom and toilet were not hygienically clean. The underside of the toilet seat was disgusting, which I mentioned to the Manager/front desk supervisor at the time. I also stated that they are false advertising as the room is nothing like the photographs. I was told there was nothing they could do as it was between changing over from Mercure to Novotel. They offered me a bigger room, but that had the same problem. When I said I was going to move hotels and would like a refund, I was initially told they would only refund me two nights instead of the three I had paid for as I had used the room (I was only in there waiting for the supervisor to start work). I received my full refund the next day. If you want 4 star this is not the hotel to go to and perhaps the front desk supervisor could use a little customer service training.

Great stay , location was great , tram outside the door so handy

Customer review rating 5.0/5

Liz D. Couples - 14/09/2021 Confirmed reviews ALL

Staff were amazing very friendly , couldn’t do enough for us , will definitely be back

Well located, very clean room and bed linnen

Customer review rating 3.5/5

Elizabeth Families - 09/08/2021 Confirmed reviews ALL

Very pleasant and helpful welcoming staff. Very clean room and clean linnen. One major drawback: the rooms next to ours are not well insulated with noise. We have heard neighbours in all surrounding rooms

Sunday Break

Customer review rating 4.0/5

Kentin P. Solo - 21/07/2021 Confirmed reviews ALL

Nice hotel in refresh so the lobby and the rest is a bit messy

Friendly hotel - under renovation

Customer review rating 3.5/5

Beatrice Couples - 08/07/2021 Confirmed reviews ALL

All employees were very courteous and friendly. The ongoing renovation was disturbing due to noise. We stayed on an already renovated floor ... Nice room! Breakfast was super - a lot of choices of breakfast items.

Comfortable rooms. Noisy Stay due to renovations and noisy guest above

Customer review rating 3.0/5

Gaelyn Families - 02/06/2021 Confirmed reviews ALL

Overall experience in the room good, good staff service, comfortable bed. We were not warned about the renovations which would have probably made us stay elsewhere. As young parents with a baby a restful night is important but there was a lot of noise during our baby's daytime naps and even noise coming from upstairs. So overall not a restful stay unfortunately.

barely ok

Customer review rating 2.5/5

Cesar H. M. Families - 07/04/2021 Confirmed reviews ALL

hotel under remodelation, too much noise, not well cleaned.

Great stay

Customer review rating 5.0/5

L. Business - 02/04/2021 Confirmed reviews ALL

Fantastic, great welcome. Appreciated to get room 110 to manage a Teams call.

Customer review rating 5.0/5

Jean M. H. Families - 09/03/2021 Confirmed reviews ALL

Very Good Stay

They charge me twice the parking service with two cards and removed me form my bank account the deposit and I have no received yet.

Customer review rating 1.0/5

Miguel Business - 02/10/2020 Confirmed reviews ALL

They charge me twice the parking service with two cards and removed me form my bank account the deposit and I have no received yet.

Dear Mr Toribio, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sent you an email in order to fix this overcharging. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Marie - Deputy Manager

Good stay

Customer review rating 5.0/5

A. Business - 14/09/2020 Confirmed reviews ALL

Very professional staff, enabled to find out options to make your stay very enjoyable. Good food, nice wine....

Excellent location and good stay.

Customer review rating 4.5/5

Anonymous Solo - 23/07/2020 Confirmed reviews ALL

Lovely room and staff very pleasant and helpful.

Well located but problems at the hotel

Customer review rating 3.0/5

Marc Families - 20/07/2020 Confirmed reviews ALL

Unfortunately, we were on same floor than noisy clients using a room like their bar, moving around between rooms , smoking etc.. We warned the next day but nothing was done. The second night was worst. We had a chat with the director who was helpful from then. Despite offering changing room and sharing some treats, the overall experience is not good.

No AC even at 27 c degrees!

TripAdvisor rating 3.0/5

corleone2001 Family - 19/10/2018 TripAdvisor review

The hotel is fine, but the day was about 27 degrees celsium, and they didn´t allow to turn on the Air Conditioning! We had to sleep with the window opened and with outside noise! I really don´t understand that policy!

Dear Mr Andre W, Thank you for taking the time to tell us about your experience. I am sorry that you encountered issues with the AC, please allow me to express my sincerest apologies. We everyday try to adapt hotel's temperature for our guest's comfort. We appreciate you sharing your concerns and it's our hope that you will give us the opportunity to better serve you in the near Bordeaux future. Sincerely, The Front Desk Team

Hotel on tram route

TripAdvisor rating 5.0/5

JohnNR4 Couples - 05/09/2018 TripAdvisor review

A short walk from Bordeaux St Jean station and with a tram stop a few metres away. Very friendly and helpful staff. A pleasant restaurant with out door tables and good food. An extensive range of food for breakfast.

Dear Guests, we all would like to thank you for your overall very positive feedback. We are very pleased to hear that you did enjoy your stay with us. We look forward to welcoming you again at the Mercure Bordeaux Gare saint Jean in beautiful Bordeaux. Best Regards The Reception

A bit renovated room, but dirty. Caridors are old and not maintained

TripAdvisor rating 3.0/5

igalst Couples - 28/06/2018 TripAdvisor review

The room seem to be renovated recently, but still was dirty and we've found someone else's hair in multiple places. The caridors or other areas of the hotel are old and not maintained. For example, someone else let's a few glasses outside of their room's door. We've spotted them in mid-day, and they were left there until the morning.

Good hotel for visiting Bordeaux for a short break

TripAdvisor rating 4.0/5

Richard S Couples - 30/05/2018 TripAdvisor review

This is a nice hotel with excellent links via the tramway into the centre of Bordeaux. It is also within walking distance so would suit most people. Staff were friendly and helpful and the Deluxe room was a good size and nice and clean. Would happily recommend it.

Dear Mr Richard S, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again Mrs Bouyer carine Hotel Manager

Convenient for Bordeaux station

TripAdvisor rating 4.0/5

Jaime E Business - 08/12/2017 TripAdvisor review

Close to Saint Jean railway station, but not NEXT to it. Count on a 5-minute walk to reach it. On the other hand, the hotel is situated in a quite area. Staff is attentive and helpful. The rooms are spacious but need renovation.

Excellent location, good room

TripAdvisor rating 4.0/5

Adam G Couples - 02/11/2017 TripAdvisor review

The hotel is just outside the city centre, which makes its significantly quieter than some of the hotels closer to the old town. The hotel is an easy tram ride or walk from the Bordeaux St. jean train station or into the city centre, The tram only costs 1.50 Euro and runs every couple of minutes so you never need to wait for long. There is plenty of space if you have big bags. We stayed in a terrace room which was well appointed and spacious. The terrace overlooked an inner courtyard of some trees and a vegetable garden, The terrace was a lovely place to sit and relax. The only downside was people could smoke on the terrace. As non-smokers this was a significant detraction of our ability to use and enjoy the space or have fresh air come in from the door. Although we know smoking laws a much more relaxed in Europe than Australia it really does detract from the enjoyment of the space. The bed and pillows were extremely comfortable and the room was very quiet. We went outside of tourist season and although the hotel appeared to be more suited for French business travelers, we found the staff to be very friendly and welcoming, which was very pleasing, We would recommend the hotel to anyone who wants to have easy access to the train station and the city center and those who enjoy a comfortable bead and sleep.

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